Please note detailed course descriptions available here: COURSE DESCRIPTIONS
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6:00 - 6:45 AM Walk with Cara (Enjoy a walk with AADOM’s own Cara Bishop to get your energy going before the start of a busy day)
8:00 - 9:00 AM Breakfast Sponsored by Patterson (attendees seated by Region/State)
9:00 - 10:00 AM Welcome Address
10:00 - 11:30 AM Keynote Address - Colette Carlson, CSP

YOU Management vs. Time Management
The truth is most dental managers and their teams need to produce more in less time with fewer resources, while staying positive and engaged. The reality is we are stressed out, tightly wound, and exhausted trying to meet and exceed expectations. We have the best intentions that seem to go out the window before lunch as we are constantly changing schedules, demands and priorities. It’s no longer about time management, it’s about YOU management. After Colette’s humorous program, you will walk away ready to make positive, long-lasting change the next day.

Laugh out loud and stress less as you learn how to:

  • Replace multi-Tasking with multi-Asking
  • Know when to let go or take control
  • Eliminate unrealistic expectations and speak your truth
11:30 AM - 12:00 PM Exhibitor Roundup
12:00 - 1:00 PM Lunch (attendees seated by Specialty)
12:30 PM Office Manager of the Year Nominee Introductions & Office Managers of Distinction Announcement
1:00 - 3:00 PM
Educational Sessions

Top 10 Management Tools
Speaker: Lois Banta

Explore the systems your office needs to track and maintain. Today’s manager needs proven strategies for growing a practice. This class is designed to identify strategies and systems to keep your finger on the pulse of the practice and address day to day concerns before they become major issues.

We will identify the top 10 must have systems that need to be in place to achieve optimal results:

  • Strategies to identify key systems for a successful practice
  • How to hire and train for great teams
  • How to choreograph the schedule for ultimate success
  • Tips on collecting monies quickly and effectively
  • Learn key strategies to grow your practice forward
  • Develop effective communication skills to assist patients in making informed decisions
  • Key factors to practice success beyond the practice skills focusing on leadership, customer service and continuing education

No Longer Lost in Translation
Speaker: Terri Bradley

Back by popular demand! Medical billing is a necessity now for more offices than ever before. Learn the basics to avoid audits and claim errors.

This course provides a comprehensive, step-by-step guide for dental staff who have little or no experience (or success) with medical coding for dental procedures. We will cover the procedures and topics most commonly associated with the medical coding dental offices need to use. Evaluation and management codes, x-rays, oral pathology, appliances, dentoalveolar, dental implants, and trauma related services will be discussed. The “CMS 1500” insurance claim forms will be completed using sample procedures that are encountered in dental offices.

No longer will CPT, HCPCS, and ICD-9 codes be unsolvable mysteries! With the ability to identify and interpret medical codes, participants will confidently bill medical insurance companies knowing payments will be forthcoming!

Course Learning Objectives:

  • How to properly complete a CMS-1500 claim for
  • How to locate, prioritize, and report medical diagnosis codes
  • How to select the appropriate evaluation and management (E&M) code
  • How to bill dental radiographs, extractions & implant-related services to medical plans
  • How to report TMJ orthotics, sleep apnea appliances, and bruxguards to medical

The Language of Leadership
Speaker: Colette Carlson, CSP

Use your words to generate loyalty among your team members. Authentic leadership is a choice!

Ever wonder why some dental office managers naturally inspire action and cooperation? Colette Carlson invites you to hold up a mirror to examine if your thoughts, words and actions are in alignment. Effective leaders know the power of their words and understand that words alone do not generate allegiance and loyalty. A leader must be authentic and exhibit the behaviors conveyed in their message to maintain respect for their authority. Advance your communication style, increase your credibility, earn respect and gain support as a result of this fast-paced program loaded with heartfelt humor and powerful truths.

Speaker: Ginny Hegarty, SPHR

Your people are either your best competitive advantage or the red lights and speed bumps that slow you down and keep you spinning your wheels, unable to reach your goals. The reality is we now live and work in the fast lane of a Google world where real-time information is plentiful and feedback is instantaneous. Let’s shed some light on the risks and rewards of this new world so we recognize the shift and adjust our strategies for a navigating the expressway to both people and performance success.

Course objectives include learning how to:

  • Add rigor to the hiring process to improve the odds of hire right – the first time
  • Inspire great performance with a more creative, collaborative and innovative management style
  • Provide meaningful real-time performance feedback to develop your team
  • Protect your practice and yourself by understanding HR risks and legal obligations

Secrets for Today’s Time-Crunched Professional
Speaker: Mridu Parikh

With daily demands in a world of little time, limited resources and too much to do – you need a plan of action. Learn invaluable time-saving strategies to skyrocket your productivity, focus and communication. Discover how to conquer procrastination, tame the email beast and to create boundaries for your team to respect. Use technology to your advantage – make it work with you, not against you!

  • gain clarity on how to spend your time
  • increase your influence on your Team
  • have a fail proof system for capturing all your thoughts and to-do's
  • learn how to prioritize your work
  • eliminate fear that things will "fall through the cracks"
  • conquer procrastination
  • tame the email beast
  • learn how to create boundaries
  • use technology to work with you, not against you

Your Practice Voice: Rockstar Strategies for the Specialty Practice
Panel discussion moderated by Misty Absher Clark

Creating a rockstar strategy for a specialty practice requires a multi-faceted program that reaches your best fans – both referring doctors and patients alike. Learn from various experts in the field about proven marketing methods to broaden your referral network, increase patient flow, and strengthen existing referral relationships.

Learning Objectives:

  • Discover how to create an effective marketing plan
  • Learn how to evaluate the best places to invest into your marketing
  • Understand the keys to tracking your marketing initiatives
  • Gain insight into how direct to patient marketing can grow your practice
  • Hear of ways to enhance referring relationships with general practices
  • Examine case studies
3:00 - 3:45 PM Exhibitor Roundup
3:45 - 5:00 PM Sponsored Educational Breakout Sessions

Leadership in Action: Powerful Strategies for Effective Managers
Jennie McLaughlin, J.D.
Sponsored by CEDR

High performance managers have strategies in place to keep their team’s morale and accountability high in order to achieve success. But sometimes identifying which strategies will work best for you and your practice is easier said than done. That’s where this course comes in. Join us for an empowering presentation where we reveal how to activate your innate leadership potential, proven strategies for getting the most out of your team, and how you can multiply your own success tenfold.

  • Discover which innate leadership skills you already possess, and how to develop them further
  • Identify ways your leadership style can amplify the untapped talents of your team
  • Learn why and how the best leaders make everyone continually smarter

Panel Discussion: Your Dental Compliance Questions, Answered!
Julia MacGregor & Linda Harvey
Sponsored by: Patterson Dental

Consult with two industry experts as they address your questions and share best practices about OSHA and HIPAA regulations. Come with questions about social media and patient privacy, OSHA’s Hazard Communication standard, steps to take when preparing for an audit, or anything else compliance related. Leave with an action plan to avoid costly compliance mistakes at your practice!

  • Best practices and impending changes regarding OSHA and HIPAA regulations
  • Next steps for getting your practice on the right track when it comes to compliance
  • Learn about types of compliance solutions and services that are best for your practice

Life Hacks for Enlightened Leaders: How Successful Managers Start Their Day
Laura Edwards & Laura Hatch
Sponsored by: OneMind Health

Get Two Lauras for the Price of One - Lauras Rock!

In this fun and informative session, Laura Edwards, nutritionist and Marketing Director for OneMind Health, will share strategies for getting the very most out of your mornings. Laura Hatch, office manager and owner of Front Office rocks will outline the things you should do each and every day once you arrive to the office that can make your days productive and less stressful.  Learn why what you do for yourself at home and at your office that can set up your workday for success.  

  • Develop the belief that self-care strategies like sleep, meditation, exercise and nutrition are non-negotiable success factors
  • Learn how to prioritize to put YOU first in order to become a more effective leader
  • Gain knowledge of systems and technologies that help you get the most out of the time that you and your team spend at the practice

The Changing Role of the Dental Office Manager, 2015 National Dental Office Manager Survey Results
Fred Joyal
Sponsored by: Futuredontics

In this interactive session, Fred Joyal, founder of 1-800-DENTIST, shares the surprising results from our 2015 survey of over 1,000 dental office managers. This nationwide survey covered a range of topics including new patient scheduling, patient communications, practice marketing, social media and staffing. Find out how your practice stacks up against your peers and learn how to effect change in the areas most critical for practice success and growth. All participants will receive a copy of the full survey report.

  • See how your practice stacks up against your peers in areas like patient scheduling, practice marketing, social media, etc.
  • Find out the key things you can no longer afford not to do and how to do them
  • Learn tips for how to get the doctor on board for changes you know need to be made

Be a Rock Star...Build Your Practice With Paid For Dentistry
Lois Banta
Sponsored by: CareCredit

If you’ve ever experienced the myriad of excuses when attempting financial arrangements for your patients, you know the frustrations! Dental offices have, for years, allowed our patients to control the negotiations regarding patient financing. It’s what we have done for over 50 years. In this lecture, I will help your office design appropriate financial arrangement guidelines taking into consideration 3rd party financing, insurance re-imbursement, and those wonderful cash paying patients. All dental offices are unique and should have available to them flexible payment plans to assist your patients accept their needed dentistry. We will uncover the mysteries surrounding this complex issue as well as designing “fool proof” financial policies.

What you will learn:

  • How to say…What you say
  • Establishing Systems and Protocols
  • When Patients Don’t Pay
  • A Team Effort-Roles in the Practice
  • Creative Financing
5:00 - 5:20 PM Office Manager of the Year Announcement
5:20 - 5:30 PM Daily Wrap Up in the Main Ballroom
5:30 - 7:00 PM Networking Happy Hour, Sponsored by Futuredontics

Dinner on your own

2015 Conference Sponsors


Contact Us
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Phone: (888) 570-0899
Hours: 9:00 am – 5:00 pm EST