Changes to Registration
On written confirmation from the Institute of your registration requirements, all details will be considered final. Any changes after this point will need to be made in writing to the Institute via
events@udiaqld.com.au. Registrations typically close 48 hours prior to the event.

Cancellation Policy

All cancellations must be made in writing to the Institute. Registration fees will be refunded if cancellation is received via written notification at least fourteen (14) business days before the event. Cancellations made after this time cannot be refunded. Your refund will be reimbursed via the same payment method you used to purchase the registration. As an alternative to cancellation, your registration may be transferred to another person at no cost. Transfers must be made in writing via

In the event of inclement weather or force majeure (war, revolution, act of public enemies or act of terrorism; riot, blockade, insurrection or civil commotion; strike, lockout, stoppage, ban or limitation on work, restraint of labour or other industrial dispute; act of god; epidemic or disease; fire, flood, earthquake, storm or cyclone; malicious damage, smoke or explosion; sabotage, bomb threat, or other threats of violence; act or restraint of any government or semi-governmental or other public statutory authority; judgement, ruling decisions or enforcement actions of any court or tribunal jurisdiction; breakdown of any facilities or machinery or unavailability of essential equipment, supplies or services; cessation of or interruption to water or electrical supply) or any other cause or event not reasonably within the control of the Institute which may affect the event in whole or in part, refunds will be based on the individual circumstances and venue policies.

In order to confirm your attendance at the event, payment must be received in full prior to the event date. For any late bookings, all outstanding balances must be settled in full within fourteen (14) business days after the event date. Event payments can be made by credit card, cheque or direct deposit.

Registration fees do not include insurance of any kind. Should you wish to participate in any activities provided at the Trade Booths, you do so at your own risk.

Conduct and Liability
You, and your guests included in your registration, must not conduct any activities at the event that may cause damage to the event venue and/or any property, endanger the safety of persons (including those persons attending the function), or conduct any activities which may otherwise infringe the occupational, health and safety laws, regulations or rules.

You are responsible for any loss, damage and injury, and consequential costs of the loss, damage, and injury, caused to the event venue, to any property (including your property, property of third parties, any audio visual equipment or other equipment that is provided by other third party equipment suppliers), to yourself, or to any person (whether occurring before, during or after the function) which is caused or contributed by the negligent or wrongful acts or omissions of you or by any of your guests included in your registration for the event.

Waiver, release, discharge and indemnity


This clause contains provisions which affect your legal rights

Please read it carefully before proceeding

If you do not understand any part of it, you should obtain independent legal advice before proceeding

By participating in the event you acknowledge and agree that:

  • given the contagious nature of COVID-19 and that Queensland Health and many other public health authorities still recommend practicing self-isolation and social distancing, there are risks in participating in the event;
  • although the Institute will comply with government restrictions, the Institute cannot guarantee that you will not become infected with Covid-19 which has significant health risks;
  • you have had the opportunity to consider the risks associated with participating in the event and freely and voluntarily accept:
    • all of the risks (foreseeable and unforeseeable) that may result from participating in the event; and
    • any and all consequences which may result from those risks (whether foreseeable or unforeseeable);
  • while participating in the event you will, at all times, follow:
    • government guidelines in relation to Covid-19 and all set procedures to reduce the spread of Covid-19 while attending the event;
    • the lawful directions of the Institute and any of its representatives or the representatives of the premises at which event is held; and
    • any signage displayed at the event or on the premises at which event is held;
  • to the full extent permitted at law, you waive, release and discharge each of the Institute and its representatives from and against any and all claims or liabilities which you have, or may at any time have, arising out of or in relation to the event. This waiver, release and discharge extends to all acts, omissions, defaults, failures or errors on the part of all or any of the Institute or its representatives;
  • you agree to indemnify, and keep indemnified, each of the Institute and its representatives from and against any claims and liabilities, whether direct or indirect, arising out of or in relation to:
    • you observing or participating in the event; and
    • your acts or omissions while observing or participating in the event;
  • you covenant not to sue or commence any proceedings against the Institute or any of its representatives in respect of any loss or damage arising out of or relating to any loss, damage, injury or illness you may sustain which in any way relates to the event; and
  • you intend to be immediately bound by the terms recorded in this document and for it to be binding on your executors, administrators and assigns.

Political Donations
Please note that no proceeds from any events or sponsorship is used to support any political party, affiliate or candidate.


  • The UDIA (Qld) may collect the personal information (including credit card details) of members, clients and other external stakeholders via the following:

- New membership applications via the UDIA (Qld) website
- Ticket purchasing via the UDIA (Qld) website
- Newsletter subscriptions via the UDIA (Qld) website
- Any other time a member or prospective member provides their personal information to the UDIA (Qld).

  • By submitting their personal information to the UDIA Queensland, members, clients and other external stakeholders acknowledge that the UDIA Queensland will receive certain personal information, and that they are voluntarily providing that information to the UDIA Queensland.
  • The personal information of members, clients and other external stakeholders (excluding credit card details) may be stored in the UDIA Queensland secure database. The personal information of members may be stored on the UDIA Queensland Members Portal. Only UDIA Queensland staff will have access to the UDIA Queensland secure database and only other UDIA Queensland Members will have access to the Members Portal.
  • The UDIA Queensland will not rent, sell or otherwise make available to any third party any information that identifies a member, client or external stakeholder or payments they make through this website, other than to process the transaction requested by them; to comply with applicable law, rule or regulation; or for any other reason outlined in this policy.
  • The personal information of ticket purchasers, excluding credit card details, may be provided to third party event sponsors, relating only to the event they have purchased a ticket for. If a ticket purchaser does not wish this to occur, they should advise the UDIA Queensland Membership team on 07 3229 1589 or at membership@udiaqld.com.au.
  • Members may review, or request amendments to their records, or the way their records are stored (e.g. removed from the Member Portal) at any time by contacting the UDIA Queensland Membership team on 07 3229 1589 or at membership@udiaqld.com.au.

Refusal of Entry

UDIA (Qld) reserves the right to:

  • Refuse entry to any person at their own discretion
  • Refuse entry to any persons deemed to be intoxicated and / or disorderly
  • Refuse entry to any unauthorised person
  • Refuse entry to any person who purchases an event ticket from an unauthorised source
  • Remove any person whose behaviour is deemed disorderly