We want to hear from insurers, brokers, claims providers, technology suppliers and any other third party who are intelligently using social media. What techniques and insights have you gained? How has social media helped you hit your business goals? You could be focused on PR, customer service or boosting interaction with your target audience.
Best Use of Technology for Customer Experience – General
Has new technology made a difference to your customers' experiences? Have new systems quickened response times? Has self-service reduced your customer service costs? Have you found a new way to reduce complaints and resolve customer issues more quickly? Or have you introduced new MI systems to help you develop new products for key broking sectors? Provide us with your case study and the facts and figures behind it. Who can enter? This category is open to UK insurance companies, FCA-regulated brokerages, MGAs and third party providers.
Best Use of Technology for Customer Experience – Claims
Has new technology made a difference to your customers' claims experiences (not claims? see ‘general’ category)? Have new systems quickened response times? Has self-service reduced your customer service costs? Have you found a new way to reduce complaints and resolve customer issues more quickly? Or have you introduced new MI systems to help you develop new products for key broking sectors? Provide us with your case study and the facts and figures behind it. Who can enter? This category is open to UK insurance companies, FCA-regulated brokerages, MGAs and third party providers
Data Analytics Excellence Award
This category is open to insurers, brokers, MGAs and insurance partners. Entrants should show they have used data analytics in areas such as improving customer service and/or achieving improvements within their own organisation. Any information showing targets have been met, such as internal KPIs, will be considered favourably by judges.
Deal of the year — M&A and strategic partnerships
This category seeks mergers, acquisitions, or a strategic partnership or investment (including fundraising) that either had – or have the potential to cause – transformational change to the businesses involved, and potentially the wider industry. How has the deal created efficiency, scale or competitive advantage? Could it unlock new value and/or markets? How does it represent good value for either of the parties involved? * This category is open to UK insurers, brokers, MGAs, start-ups, platform and technology providers and investors. (*Some of the criteria will not be applicable to all parties)
E-trading Initiative of the Year
This category is for those that have reached new heights of excellence in the ever-growing and vitally important area of e-trading. Any insurers/MGA/brokers with their own e-trading site or software houses offering comparative quote engine services to brokers are being invited to enter this category. The e-trading initiative is for those who have made a positive difference to their customers. Entrants should show judges that their initiative is special – whether that be through a system that offers more choice, is slicker, faster, easier-to-use or has some other outstanding quality. Customer testimonials are welcome but not essential.
Is your app loved by its customers? It is pride of place on mobile devices and used regularly? This category is for any B2B or B2C insurance business that can show it has won over customers with its app. Judges will look for evidence of an app that is being used regularly, improved business efficiencies or shown evidence of a positive impact on its target audience. Evidence of internal KPIs and/or data on customer use will be helpful, but not essential, for judges.
Insurance Start-up of the Year
Are you a start-up that has won over your customers? Open to all start-ups launched within the last three years, this category is for both B2C and B2B start-ups. For B2C start-ups, judges will look for evidence of enhanced customer service. For B2B start-ups, judges will look for something that helped B2B clients achieve efficiencies or, alternatively, helped them improve service to their own customers. Innovation and original business ideas will be looked upon favourably. Customer testaments will also be looked upon favourably.
Internet of Things Breakthrough Award
Self-driving vehicles, telematics, the connected home and wearable devices are transforming insurance. Have you made a special contribution here or elsewhere in the Internet of Things? This category is open to brokers, insurers and suppliers. Judges will be particularly interested in entrants who show innovation or have done something with a deep and lasting impact on customers.
Marketing Campaign of the Year
Open to all businesses operating in the UK insurance market — including agencies working on their behalf — that have undertaken a marketing campaign targeting either other businesses or consumers. The judges will be looking for innovation and original thinking in media, message and execution, with a focus on digital channels. Entries featuring a single medium will be considered. Entrants will also demonstrate a contribution to the success of the business for whom they work.
Risk-Modelling Technology of the Year – New for 2017
Risk modelling, whether it be for natural disasters or even terrorism, has become a fundamental part of the underwriting process. Have you done anything new and innovative in this area, such as modelling a new risk or developing a new way of helping your clients get a deeper understanding of their risks? This award is for you. The award is open to stand-alone risk modelling firms or risk modelling units within other companies, such as insurance or reinsurance brokers.
Technology Champion of the Year
Get ready to cast your vote and decide the technology champion of 2017. Anyone working in insurance can vote. Voters will need to consider whether the individual has made a real difference to either its customers or organisations they work for. The shortlist will be decided by Insurance Times.
Technology Innovation of the Year – Broker
This is a chance for smart and forward-thinking brokers to win an award that will boost everything from staff morale to reputation in the market. Are you up for the challenge? Open to any FCA-regulated broker, judges will look for evidence of something new or original that has won over customers, enhanced a broker’s internal working practices or improved business performance.
Technology Innovation of the Year – Insurer
This category seeks case studies of pioneering and compelling technology innovations by a UK insurer that have led to improved business performance or have successfully addressed an existing issue? Have you developed a new innovation that has enabled you to enhance a service, product, or gain new market insights? Tell us your story. This category is open to UK Insurers.
Technology Partner of the Year
This is a category not to be missed by any firm that has made a real impression on the broker, insurer or MGA it worked with on a successful technology partnership. Previous winners of this prestigious award have received a huge boost to their reputation. Judges will be impressed by those that have successfully worked with an insurer or broker to solve a problem or help them realise new opportunities. This category is open to technology suppliers, consultancies and any other business partners. The entry must have a testimonial from an insurer, broker or MGA.