The Customer Experience award promotes a culture of valuing excellent customer experience and moving towards customer centricity. Our future success and a sustainable water future will depend on providing valued products and services in a dynamic environment. 

This award is open to any Australian Water Association corporate member for projects taking place in the last two years.

Closing date:
28 February 2025
This award is part of the national competition to be awarded in May 2025.
Submission Criteria for this award:  
• Describe your customer experience initiative (300 words)
• Describe how it was defined and delivered including involvement or role of organisational leadership, customers and other areas of the business in the delivery (500 words)
• Describe how it improved the customer centric culture in your organisation (300 words)
• Outline the impact/benefits to customers (include evidence on what has changed in regard to influence on business decisions or customer outcomes, what did it look like including, improvements in customer experience measures, e.g. CSAT, NPS) (500 words)
• Can this initiative be transferred more broadly? If yes, how? (300 words)
Items to accompany your submission:
• Lead-organisation bio
• 3 x images to be used in awards presentation


Please create a log in to submit your project.
How to create your account
  1. Click on the ’Login' above and create a new user account
  2. Complete the form and save
  3. Click on 'Submissions' and add your awards nomination 
  4. You will receive an automated confirmation email once your submission has been received. Remember you can come back to update the form later. 
*You can create multiple submissions for this category under the same account. If you have any questions regarding your submissions, please contact