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Global Education Conference: Barcelona Oct-2013 Rotating Images
SUNDAY 20 October

Sunday, 20 October 2013 | 13:00 – 15:00
Pre-conference Workshop: How to Navigate the World of Global Travel Management 


MONDAY 21 October

Monday, 21 October 2013 | 08:00 – 09:15 

Monday, 21 October 2013 | 11:30 – 12:45

Monday, 21 October I 11:30 - 14:00 (lunch included)
Deep-dive Workshop: Discover Your Innovative Mindset


TUESDAY, 22 October

Tuesday, 22 October 2013 | 11:30 – 12:45

Tuesday, 22 October | 11:30 - 14:00 (lunch included)

Tuesday, 22 October 2013 | 14:45 – 15:45

PRE-CONFERENCE WORKSHOP (NEW!)

WS1: How to Navigate the World of Global Travel Management
Sunday, 20 October 2013 | 13:00 – 15:00
Are you new to the travel industry? Are you a procurement professional who is newly managing the travel category? This 2-hour workshop is designed to explain the complex world of global travel management to industry newcomers. Seasoned travel professionals will lead an interactive discussion to:
- Clarify the roles, interests, and revenue streams for key industry stakeholders
- Talk the talk with industry acronyms and travel-specific references
- Follow the end-to-end flow of the travel transaction – from content through reporting
-Understand the complexities of the industry’s biggest challenge

Note: Space is limited and additional fees apply (€199 for members and €270 for non-members).
Facilitated by: 
Corrado Simontacchi, Manager, Corporate Purchasing Goods and Services, Europe, Africa and Middle East – Huntsman & Board Member, Belgium Association of Travel Management (BATM)

With contributions from:
Anne-Kathrin Hanisch, Head of Business Unit Travel (EMEA), PASS Consulting Group

Designed for: Corporate travel professionals who are new to the industry and procurement managers new to the travel category
Format: Interactive workshop


WORLD CAFÉ FOR CORPORATE BUYERS AND TRAVEL MANAGERS

WS2: World Café for Corporate Buyers and Travel Managers
Monday, 21 October 2013 | 08:00 – 09:15
Back by popular demand and for an extended timeframe, The World Café provides an engaging environment exclusively for corporate buyers and travel managers. You will join your peers from around the globe to engage in 90 minutes of purposeful dialogue around the topics of interest to you and your contemporaries. Past attendees have described this invaluable time together as their primary motivation for attending the conference. Attendees are invited to regroup on Tuesday afternoon to continue their conversations.
Facilitated by:
Mary Bastrentaz, Managing Director, Global Travel and Events - Accenture
Yves Galimidi, Global Travel Purchaser, Indirect Material & Services - IKEA Group

Designed for: Corporate buyers and travel managers
Format: Interactive networking session


EDUCATION SESSIONS

MONDAY 21 October

M101: The ACTE Knowledge Market: Leveraging Smart Data for Travel Insights (Part 1)
Monday, 21 October 2013 | 11:30 – 12:45
During the ACTE Knowledge Market, conference attendees and data experts will debate and discuss the industry's biggest data challenges. No pitches, no PowerPoint, no presentations - just an open exchange of ideas and expert opinions. This session will focus on data access, availability, and quality.
Commentators include: 
Geert Behets, Director, Global Travel & Fleet Management - UCB
Margaret Brady, Senior Director, Global Procurement Corporate Travel - A.T. Kearney, Inc
Susan Hopley, Founder – The Data Exchange
Mat Orrego, CEO and Co-Founder - Cornerstone Information Systems
Jorge Perez Alvarez, Global Sales Manager, Corporations - Amadeus IT Group
Richard Sebald, Manager Meeting & Travel Services - BearingPoint
Adrian Witschi,  Travel Manager Europe, EMEA, AP - Mondelēz International

Facilitated by: 
Jean-Michel Kadaner, President & Founding Partner - Key Corporate Solutions

Designed for: Corporate travel professionals interested in data issues related to access, availability, and quality
Format: Interactive | Open idea exchange

Compliments of:


M102: Leadership Lessons: Key Drivers for Leading Successful Virtual Teams
Monday, 21 October 2013 | 11:30 – 12:45
Virtual teams are a common reality in travel. What does it take to make them work effectively? How do successful teams build trust when team members rarely see each other face to face? What do virtual teams do to tackle challenges such as intercultural, linguistic and geographical distances? How can virtual collaboration and diversity create a competitive advantage? Attendees will learn the key drivers to successfully lead virtual teams from Marisa Vara, leadership development expert, and Yvonne Moya, Unilever’s head of global travel and event services procurement.
Moderated by:
Yvonne Moya, Head of Global Travel & Event Services Procurement - Unilever
Marisa Vara, Professional Coach & Trainer - Oxycoach

Designed for: Travel professionals who lead virtual teams
Format: Interactive group exercises


M103: ACTEx Case Study: Strategic Meetings Management
Monday, 21 October 2013 | 11:30 – 12:45
Early adopters in strategic meetings management will provide an inside peek into the advances they are making to consolidate meetings and events spend. These in-depth case studies share best practices for aligning with travel and procurement, globalizing your meetings programmes, and using data and metrics to demonstrate significant savings.
Facilitated by: 
George Odom, Vice President, Principal - Integrated Travel and Meetings - Advito
Cindy van der Elst, Global Leader - Honeywell Meeting Solutions & ACTE Country Champion, Belgium

Designed for: Meetings management professionals
Format: Case studies with Q&A


M104: Consolidating Your Global Travel Programme (session repeats)
Monday, 21 October 2013 | 11:30 – 12:45
Consolidating your travel management spend globally is a long and challenging process, but the benefits can be substantial. Two high-profile global travel veterans will describe their long-term consolidation strategy, the paths they chose, and the lessons they continue to learn. Discussions will focus on executive sponsorship, data consolidation, preferred TMC models, and risk management / ROI drivers for roll-out.
Presenters:
Debbie Dayton, Director, Global Head of Travel Services, Global Purchasing and Cost Management - Deutsche Bank Securities Inc.
Kerrie Henshaw-Cox, Global Commercial Leader, AstraZeneca Travel Service - AstraZeneca

Designed for: Corporate travel professionals interested in global consolidation
Format: Case studies with Q&A

Compliments of:


M105: ¿Si pudieras que cambiarias en el Business y Event Travel? (Sesión en Español)
Monday, 21 October 2013 | 11:30 – 12:45 
Ahora tienes la oportunidad de expresar y debatir esa idea, cambio o sugerencia que tenías pendiente y nunca encontraste el momento de presentarla y discutirla con otros profesionales. Un viajero frecuente nos presentará un par de opiniones como introducción.
Presenters:
Antonio Perea, Compras y Contratación – Cepsa
Ricardo Crespo, Travel & Congress Manager - AbbVie Farmacéutica, SLU
Manuel Pardo, Corporate Communication Manager - Banco Mediolanum

Moderator: Augusto Pardo, Founder & Past President – AEGVE


WS3: Discover Your Innovative Mindset
Monday, 21 October | 11:30 - 14:00 (lunch included)
In a recent ACTE survey, travel professionals chose an innovative mindset as the #2 most important qualification needed to be a successful future travel leader. Survey respondents also acknowledged it is one of the qualifications they personally need to improve most. Attendees will roll up their sleeves in a practical session to develop their own innovative behaviours. This deep-dive, hands-on session will provide multiple opportunities for participants to practice innovation tools and techniques while exploring customer and traveler insights and inspiring new solutions.

Faciliated by:
Humberto Matas, Managing Partner -Designit

Designed for: Corporate travel professionals who want to improve their innovation mindset
Format: Interactive workshop


M201: The ACTE Knowledge Market: Leveraging Smart Data for Travel Insights (Part 2)
Monday, 21 October 2013 | 15:00 – 16:00
During the ACTE Knowledge Market, conference attendees and data experts will debate and discuss the industry's biggest data challenges. No pitches, no PowerPoint, no presentations - just an open exchange of ideas and expert opinions. This session will focus on data analytics and reporting.
Commentators include:
Geert Behets, Director, Global Travel & Fleet Management - UCB
Margaret Brady, Senior Director, Global Procurement Corporate Travel - A.T. Kearney, Inc
Ludovic Ciannarella, Head of Global Sales & Account Management - AirPlus International
Lorraine Jacobs, Vice President, Corporate Sales & Development - Travelport
Jason Long, Board Member and  Vice President, Corporate Solutions International - HRS - The Hotel Portal
Richard Sebald, Manager Meeting & Travel Services - BearingPoint
Adrian Witschi,  Travel Manager Europe, EMEA, AP - Mondelēz International

Faciliated by:
Jean-Michel Kadaner, President & Founding Partner - Key Corporate Solutions
Designed for: Corporate travel professionals interested in data issues related to analytics and reporting
Format: Interactive I Open idea exchange



M202: ACTEx Case Study: Accenture Reflects on Two Years in Africa
Monday, 21 October 2013 | 15:00 – 16:00
Two years ago, Accenture began their attempt to manage travel in Africa, a market equal in area to China, Europe, India and the US combined. As more and more companies conduct business in Africa, travel teams like Accenture’s are embarking on new adventures in markets unlike any they have experienced before. Accenture team’s will share their experiences to date, provide a reality check about expectations, and discuss important considerations for ‘getting by’ on a continent that confounds even the most experienced industry veterans.
Presented by:
Mar Pedroviejo, SPAI People Mobility Lead - Accenture

Designed for: Corporate travel professionals interested in travel management in Africa
Format: Case studies with Q&A


M203: ACTEx Case Study: Traveler Duty of Care
Monday, 21 October 2013 | 15:00 – 16:00
Companies today are expected to have a clear commitment to Health, Safety, Security and the Environment (HSSE), including duty of care for their travelers. Two front-runners in this field will outline the high-level systematic management of HSSE issues and the key duty of care responsibilities of organisations.
Presenters:
Erik van Vliet, Former Global Health Advisor - Heineken
Jan Visser, Global Travel & Control Framework Health, Safety, Security & Environment Specialist - Shell International B.V.
Moderated by:
Herman Mensink, Chairman, CORTAS & Vice President, EMEA - PRISM Group

Designed for: Corporate travel professionals interested in developing or improving their duty of care strategy
Format: Case studies with Q&A

Compliments of:



M204: Global Travel Management: Spotlight on the Middle East
Monday, 21 October 2013 | 15:00 – 16:00
Travel professionals will immerse themselves in the Middle East as local market experts explain regional insights and cultural nuances for managing travel in this uniquely diverse market. Topics of discussion will address: the availability of inventory, risk management, service models and expectations, staffing realities, travel payment & settlement practices, visa complications, and more.
Presenters:
Roland Bunge, Country General Manager, Egypt - Carlson Wagonlit Travel
Matt Raos, VP Corporate Sales, Global Sales - Emirates
Guy Snelgar, Director EMEA - GetThere
Julia Sullivan, Business Travel Manager MENA - Shell
Kamran-Ul-Haq, Travel Desk Officer, Qatar Solar Technologies - Qatar Foundation

Designed for:  Corporate travel professionals interested in the MEA region
Format: Expert panel with Q&A


M205: Leadership Lessons: Strategic Traveler Communications
Monday, 21 October 2013 | 15:00 – 16:00
Today's diverse workplace includes employees who represent a broad range of ages, colleagues from across the globe with vastly different communication preferences, and even corporate cultures that dictate specific communication styles. Participants in this hands-on workshop will practice communication and persuasion strategies to ensure your messaging rises above competing information and resonates with your audience.
Facilitated by:
Keynote Speaker: Steve J Martin, Managing Director, Influence at Work UK Limited, Co-author, Yes! 50 secrets from the science of persuasion

Designed for:  Corporate travel professionals interested in improving traveler communications
Format: Interactive group exercises


M206: IGNITE the Industry: Influencing Traveler Experiences
Monday, 21 October 2013 | 15:00 – 16:00
Industry provocateurs will have five minutes each to share their personal and professional passions to ignite the audience, to generate awareness, and to stimulate thoughts and action related to Influencing Traveler Experiences.  This format is an audience favorite for gathering bite-sized introductions about several examples in a limited timeframe.
Topics & Presenters:
Creating Extra Value for Employees in Your Corporate Travel Program – Lori O'Connell, Meetings & Events Services Leader PwC- US Travel
How to Innovate in Corporate Travel – Jesse Maddox, CEO - TripLingo
The Bundle Unbundle Conundrum - Toby Joseph, Sales Director - easyJet
Keeping Sight of the 'Not So Obvious' Aspects of Travel - Elke Spiegel, Sales Manager, Europe – London City Airport
Rethinking Travel Management as Total Trip ManagementDr Jochen Mundinger, Chairman - routeRANK Ltd

Designed for:  Corporate travel professionals interested in examples of influencing traveler experiences
Format: IGNITE format | Fast-paced, five-minute presentations


TUESDAY, 22 October

T101: Issues that Matter: Co-creation with Corporate Travel Managers (session repeats)
Tuesday, 22 October 2013 | 11:30 – 12:45
The industry’s best and brightest corporate travel managers will be invited to share their priorities and challenges for 2014, as they comment, react and respond to the industry’s issues that matter. Buyers and suppliers are invited to join this unique co-creation session. Topics may include cost savings/cost avoidance, crisis management, emerging technologies, global/regional consolidation efforts, influencing traveler experiences, the impact of mobile, and more.
Contributors include:
Beate Christeleit, Global Travel Manager - Gambro
Sonia Falagan, ZEUR Travel Manager - Nestle
Raquel Ferreiro, Meeting & Travel Coordinator, IKEA Iberica
Michael Hill, European Travel Manager, Global Business Services - The Coca Cola Company
Kurt Knackstedt, Global Category Lead, Travel and Expense Management - Rio Tinto & ACTE President-elect
Michael Lyons, Global Travel Manager - United Technologies Corporation
Tatiana Poplavskaya, Managing Director, Head of Corporate Services - Otkritie Financial Corporation Ltd.
Corrado Simontacchi, Manager, Corporate Purchasing Goods and Services, Europe, Africa and Middle East – Huntsman & Board Member, Belgium Association of Travel Management (BATM)
Steve Sitto, Manager, Americas Travel & Small Meetings – Roche Pharmaceuticals
Michal Stewart, Global Travel Manager – Sabre Holdings

Designed for:  Corporate travel professionals interested in co-creating solutions for the travel industry 
Format: Interactive | Open idea exchange

Compliments of:


T102: Modern Loyalty: Driving Impactful Traveler Engagement in a New Era
Tuesday, 22 October 2013 | 11:30 – 12:45
The impact of a technology explosion, a dynamic economy, a global expansion, and a surge in social media in all aspects of our personal and professional lives is changing the way we engage customers and drive loyalty. Companies also need to engage travelers in new and different ways to meet demands for digital platforms and to exert greater influence on travel decisions, especially since Travel Program Compliance remains one of the biggest issues for many companies. Modern loyalty allows travelers to embrace and to adhere to company travel policies, all done in a modern, digital way that appeals to today’s travelers. How can we do this? Engage in a fun, educational and interactive discussion around gamification, a new tactic to drive traveler engagement.
Facilitated by:
Alicia Tillman, Vice President, Marketing and Business Services - American Express

Designed for:  Corporate travel professionals interested in gamification and modern loyalty strategies 
Format: Interactive discussion with Q&A


T103: ACTEx Case Study: Data Analytics and Predictive Modeling at Microsoft
Tuesday, 22 October 2013 | 11:30 – 12:45
Members of the Microsoft travel team are making significant advances using data analytics to improve their travelers’ experiences. Their efforts started with three years of trip data in an Excel file that was used to track average costs, popular destinations, travel patterns, and more. This wealth of historical data is now being used to identify insights about traveler preferences and behaviours, and it will ultimately lead to predictive modeling for future travel choices. Learn from one of the world’s leading companies about the path they are pursuing and the extraordinary advances they are making.
Presenters:
Eric Bailey, Senior Travel Manager, Strategy and Technology - Microsoft Corporation 
Ann Kloepfer, Global Service Delivery – Microsoft Corporation
Jim Johnson, Global Travel Director - Microsoft Corporation

Designed for:  Corporate travel professionals interested in learning more about Microsoft’s efforts involving data analytics
Format: Case study with Q&A

Compliments of:



T104: Consolidating Your Global Travel Programme
Tuesday, 22 October 2013 | 11:30 – 12:45
Consolidating your travel management spend globally is a long and challenging process, but the benefits can be substantial. Two high-profile global travel veterans will describe their long-term consolidation strategy, the paths they chose, and the lessons they continue to learn. Discussions will focus on executive sponsorship, data consolidation, preferred TMC models, and risk management / ROI drivers for roll-out.
Presenters:
Debbie Dayton, Director, Global Head of Travel Services, Global Purchasing and Cost Management - Deutsche Bank Securities Inc.
Kerrie Henshaw-Cox, Global Commercial Leader, AstraZeneca Travel Service - AstraZeneca

Designed for:  Corporate travel professionals interested in global consolidation
Format: Case studies with Q&A

Compliments of:




WS4: Chaos or Carpe Diem? How to Deal With Change
Tuesday, 22 October | 11:30-14:00 (lunch included)
In this lively, interactive session,  Andree Jette - an ACTE favorite and Canada's best French female speaker for three years in a row -  will introduce new stress management tools based on neurobiological principles to explain how the science behind how the brain perceives and responds to change. Learn how to leverage attitude to easily manage a major change, and rely on cooperation and creativity to move from chaos to carpe diem.
Facilitated by:
Keynote Speaker: Andree Jette, President - Vision 360

Designed for:  Corporate travel professionals involved in change management
Format: Interactive workshop


T201: Issues that Matter: Co-creation with Corporate Travel Managers
Tuesday, 22 October 2013 | 14:45 – 15:45
The industry’s best and brightest corporate travel managers will be invited to share their priorities and challenges for 2014, as they comment, react and respond to the industry’s issues that matter. Buyers and suppliers are invited to join this unique co-creation session. Topics may include cost savings/cost avoidance, crisis management, emerging technologies, global/regional consolidation efforts, influencing traveler experiences, the impact of mobile, and more.
Contributors include:
Beate Christeleit, Global Travel Manager - Gambro
Camila Bruun Cramer, Global Commodity Manager, Travel, Vestas Wind System
Ricardo Crespo, Travel Manager, Gerente de Congresos y Eventos - Abbvie
Lora Eike, Senior Manager, Global Corporate Travel - PPD
Sonia Falagan, ZEUR Travel Manager - Nestle
Michael Hill, European Travel Manager, Global Business Services - The Coca Cola Company
Michael Lyons, Global Travel Manager - United Technologies Corporation
Tatiana Poplavskaya, Managing Director, Head of Corporate Services - Otkritie Financial Corporation Ltd.
Pauline van Rossum, Senior Travel Manager – EMEA, Global Travel Services - NetApp
Steve Sitto, Manager, Americas Travel & Small Meetings – Roche Pharmaceuticals
Michal Stewart, Global Travel Manager - Sabre Holdings
Richard Wolf, EMEA Sourcing Leader, T & L, General Electric

Designed for:  Corporate travel professionals interested in co-creating solutions for the travel industry 
Format: Interactive | Open idea exchange



T202: Leadership Lessons: What’s Next in Social Media?
Tuesday, 22 October 2013 | 14:45 – 15:45
In this technological savvy world, the use of social tools for communication and collaboration opportunities has become an indispensable strategy for most organisations. An early adopter will cut through the complexity and zero in on the evolving social media landscape – what’s next and what you need to know. 
Facilitated by:
Keynote Speaker: Jaime García Cantero - Independent Analyst & Consultant

Designed for:  Corporate travel professionals interested in the social media landscape
Format: Expert discussion with Q&A


T203: World Café for Corporate Buyers and Travel Managers (Part 2)
Tuesday, 22 October 2013 | 14:45 – 15:45
Corporate buyers and travel managers are encouraged to reconnect with peers from around the globe to continue the dialogue around the topics of interest to you and your contemporaries. Prior participation in the World Café Part 1 is not a prerequisite to attend Part 2. 
Facilitated by:
Mary Bastrentaz, Managing Director, Global Travel and Events - Accenture
Yves Galimidi, Global Travel Purchaser, Indirect Material & Services - IKEA Group

Designed for: Corporate buyers and travel managers
Format: Interactive networking session


T204: Global Travel Management: Spotlight on Asia
Tuesday, 22 October 2013 | 14:45 – 15:45
Travel professionals will immerse themselves in Asia as local market experts explain regional insights and cultural nuances for managing travel in this uniquely diverse market. Topics of discussion will address: the distribution landscape, the emergence of self-booking tools, relationship strategies, staffing realities, visa challenges, and more.
Contributions from:
Elaine Huang, Category Manager, MS Travel – Microsoft Corporation
Kurt Knackstedt, Global Category Lead, Travel and Expense Management - Rio Tinto & ACTE President-elect
Divya Raju, Assistant Manager Travel - Amadeus Software Labs India Pvt Ltd

Moderated by:
Benson Tang, Regional Director, Asia – Association of Corporate Travel Executives (ACTE)

Designed for:  Corporate travel professionals interested in the Asia region
Format: Expert panel with Q&A


T205: IGNITE the Industry: The Value Contribution of Travel & Meeting Management
Tuesday, 22 October 2013 | 14:45 – 15:45
Industry provocateurs will have five minutes each to share their personal and professional passions to ignite the audience, to generate awareness, and to stimulate thoughts and action related to the Value Contribution of Travel Management.  This format is an audience favorite for gathering bite-sized introductions about several examples in a limited time-frame.
Topics & Presenters:
Creating Extra Value for Employees in Your Corporate Travel Program –  Lori O'Connell, Meetings & Events Services Leader PwC - US Travel 
Duty of Care Strategies for Meetings Management - Afeef Khalil, Regional Director of Enterprise Sales - Cvent 
IATA’s New Distribution Capability (NDC) & What It Might Mean to You -  Martin Warner, Principal - MW Travel Consultancy Limited
Is it Time to Unbundle the Travel Supply Chain?Pascal Jungfer, CEO - Areka Consulting
Mature Programs: Where Do You Go Next? - Mark O’Brien, Partner and Director of EMEA – TCG Consulting

Designed for:  Corporate travel professionals interested in examples of the value contribution of travel and meetings management
Format: IGNITE format | Fast-paced, five-minute presentations