| Wednesday, 29 November 2017 | ||||
 13:00 - 17:30 | Conference Day One | |||
| 12:00 - 17:00 | Accompanying Persons' Tour Day One | |||
| 13:00 - 13:30 | Official Conference Opening Ceremony Georgina Díaz Sánchez, Chair, ICMIF/Americas and General Manager, Sociedad de Seguros de Vida del Magisterio Nacional (Costa Rica) Sergio Fuentes, Chairman, Surco Seguros Uruguayos Cooperativos (Uruguay) Andrés Elola, General Manager, Surco Seguros Uruguayos Cooperativos (Uruguay) Juan Pedro Cantera Sención, Superintendent of Financial Services, Central Bank of Uruguay Ariel Guarco, President, International Co-operative Alliance (ICA) Graciela Fernández Quintas, Chairwoman, Uruguayan Confederation of Cooperative Entities (CUDECOOP) | |||
| 13:30 - 14:15 | Keynote presentation: Corporate Governance in insurance companies - Vision of the Supervisory Authority Juan Pedro Cantera Sención, Superintendent of Financial Services, Central Bank of Uruguay | |||
| 14:15 - 15:15 | Workshop: Towards a Risk-Based Business Model for Cooperative and Mutual Insurers Alejandro Veiroj Acher, Director, Insurance Supervision Sector, Office of the Superintendent of Financial Institutions (Canada) This workshop will explore the current paradigm shift from a rules and compliance-based to a principle and risk-based approach in regulatory supervision that fundamentally changes the way of doing business throughout the world. We will explore the impact this risk-based approach will have on cooperative and mutual insurers from various perspectives including governance and management, strategy, capital, and more. | |||
| 15:15 - 15:45 | Coffee break (Sponsored by Seguros Unimed, Brazil) | |||
| 15:45 - 16:25 | Case study: Application of a Risk Based Business Model within a cooperative insurer Andrés Elola, General Manager, Surco Seguros Uruguayos Cooperativos (Uruguay) Learn from one cooperative insurance company’s experience working with their insurance supervisor to implement a risk-based approach into all aspects of their business planning and functions. | |||
| 16:25 - 17:30 | Interactive Group Work and Discussions Through small group work and discussion, now it’s your opportunity to explore and consider the practical implications of the new risk-based approach to cooperative and mutual insurers. | |||
| 19:00 - 21:00 | Welcome Reception (Sponsored by The Co-operators, Canada) | |||
| Thursday, 30 November 2017 | ||||
| 09:00 - 17:30 | Conference Day Two | |||
| 09:00 - 17:00 | Accompanying Persons' Tour Day Two | |||
| 09:00 - 10:00 | The Art and Science of Strategic Planning for Cooperative and Mutual insurers Paul Hanna, Executive Vice President, Member Relations, Governance and Corporate Services, The Co-operators (Canada) Mariela Silva, General Manager, Equidad Compañía de Seguros, S.A. (Honduras) Marcelo Larrambebere, Corporate Business Manager, San Cristóbal Seguros (Argentina) This session will explore different methodologies and approaches used to develop, implement, monitor and evaluate strategic planning within cooperative and mutual insurers, as well as involve their boards of directors, staff leaders, personal and member/owners in the process. | |||
| 10:00 - 11:00 | Strategic Planning Interactive Group Work and Discussions Through small group work and discussion, now it’s your opportunity to explore and consider the practical implications of risk-based approach to strategic planning on cooperative and mutual insurers. | |||
| 11:00 - 11:30 | Coffee break | |||
| 11:30 - 12:30 | ICMIF/Americas Annual General Meeting and Update on ICMIF Activities and Achievements | |||
| 12:30 - 13:00 | Group photo | |||
| 13:00 - 14:00 | Lunch | |||
| 14:00 - 16:00 | Competitive Differentiation through Excellence in Customer Service Rockne Corbin, Senior Vice President, Shelter Mutual Insurance Company (USA) Betina Del Valle Azugna, CSR Manager, Grupo Sancor Seguros (Argentina) Helton Freitas, CEO, Seguros Unimed (Brazil) Given the intangible nature of the insurance product, customers are increasingly placing the highest value in what they can detect and measure, much of which is around customer service. Learn from three case studies of mutual and cooperative insurers who have implemented customer service excellence in their organizations to create a customer service culture with a structures and training that supports, encourages and rewards this culture. | |||
| 16:00 - 16:30 | Coffee break | |||
| 16:30 - 17:30 | Cyber: From Risk to Opportunity Matt Cullina, CEO, CyberScout (USA) Learn about the rapidly evolving cyber risk market from the management of cyber risks from data breaches and cyber-attacks, to the rapid evolution of privacy and data breach regulations worldwide, to an overview of expanding cyber risk insurance opportunities. | |||
| 18:00 - 19:00 | Latin American Association for Reinsurance Education (LARG) Meeting (by invitation only) | |||
| Friday, 1 December 2017 | |||
| 09:00 - 13:15 | Conference Day Three | ||
| 09:00 - 14:00 | Accompanying Persons' Tour Day Three | ||
| 09:00 - 09:15 | International and Regional Insurance Regulation Update Juan Auer, Coordinator of Finance, Investments and Management Control, Rio Uruguay Cooperativa de Seguros (Argentina) Learn about the latest regulatory trends and themes of this year 's annual conference of the Latin American Association of Insurance Supervisors (ASSAL) in Santiago, Chile and the International Association of Insurance Supervisors (IAIS). | ||
| 09:15 - 10:30 | Establishing a Dialogue with Regulators, Supervisors and Legislators about the Cooperative and Mutual Insurance Model Catherine Hock, Vice-President, International Relations, ICMIF (Belgium) Juan Alberto Pazo, Superintendent of Insurance, Superintendencia de Seguros de la Nación (Argentina) Alejandro Veiroj Acher, Director, Insurance Supervision Sector, Office of the Superintendent of Financial Institutions (Canada) Gonzalo Talamás, Head of Insurance Supervision, Central Bank of Uruguay Explore the International Association of Insurance Supervisors (IAIS) new landmark publication entitled Application Paper on Regulation and Supervision of Mutuals, Cooperatives and Community-based Organisations in increasing access to Insurance Markets and how it can be used to effectively promote understanding of the cooperative and mutual insurance model with regulators, supervisors and legislators. | ||
| 10:30 - 11:00 | Coffee break | ||
| 11:00 - 13:00 | Open Space Forum Ed Potter, Executive Director, ICMIF/Americas (USA) This "un-conference" or "anti-conference" turns the traditional conference session on its head by having you, the participants, be in charge of identifying critical topics and facilitating discussions of interest. The result is highly relevant and interactive discussions that generate sharing of knowledge and experiences, foster collaboration, and creative solutions to complex problems. This is an opportunity to delve deeper into conference topics and focus on common challenges facing cooperative and mutual insurers. | ||
| 13:00 - 13:15 | Conference conclusions Georgina Díaz Sánchez, Chair, ICMIF/Americas and General Manager, Sociedad de Seguros de Vida del Magisterio Nacional (Costa Rica) | ||
| 13:15 - 14:30 | Lunch | ||
| Free afternoon | ||
| 20:00 - 23:00 | La Cumparsita Dinner Show: Celebrating the Centennial of Uruguayan Tango Together (Sponsored by Surco Seguros Cooperativos Uruguayos) | ||
