| 8:30 am - 4:30 pm | Donated Goods Retail Train-the-Trainer Program, Part I |
| 8:30 am - 4:30 pm | There's More to Facilities Management than Leaky Faucets, Part I |
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| 8:30 am - 12:30 pm | Improve Your Pitching Success Rate and Enhance Your PR Writing |
| 8:30 am - 4:30 pm | There's More to Facilities Management than Leaky Faucets, Part II |
| 8:30 am - 4:30 pm | Donated Goods Retail Train-the-Trainer Program, Part II |
| 9:00 am - 4:00 pm | Kaizen Event Workshop |
| 9:00 am - 4:00 pm | Loss Prevention/Wicklander Training |
| 1:00 pm - 4:00 pm | Data Security and Protecting the Goodwill Brand |
| 1:00 pm - 4:00 pm | Your Goodwill Content: What Do You Have and Is It Any Good? |
| 2:00 pm - 6:00 pm | Exhibitor Set Up |
| 4:30 pm - 5:45 pm | Kickoff General Session: Gamification as a Competitive Edge |
| 6:00 pm - 7:00 pm | Welcome Reception |
| 7:00 pm - 9:00 pm | Finance Dine-Around |
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| 7:00 am - 11:00 am | Exhibitor Set Up |
| 7:30 am - 8:30 am | Breakfast |
| 8:30 am - 9:45 am | Town Hall Meeting |
| 9:45 am - 10:00 am | AM Break |
| 10:15 am - 11:45 am | Learn & Lead Track - Leadership and Management |
| 10:15 am - 11:45 am | Cohort Meetings |
| 12:00 pm - 5:00 pm | Tradeshow & Lunch |
| 1:00 pm - 1:15 pm | Tradeshow Session: Site Selection and Territory Optimization Demonstration |
| 2:00 pm - 2:15 pm | Tradeshow Session: Site Selection and Territory Optimization Demonstration (Session Repeated) |
| 3:00 pm - 3:15 pm | Tradeshow Session: Site Selection and Territory Optimization Demonstration (Session Repeated) |
| 3:00 pm - 4:45 pm | Goodwill Shop Show |
| 4:00 pm - 4:15 pm | Tradeshow Session: Site Selection and Territory Optimization Demonstration (Session Repeated) |
| 5:00 pm - 6:00 pm | DGR Awards Reception |
| 5:00 pm - 7:00 pm | Exhibitor Tear Down |
| 6:00 pm - 9:00 pm | Casino Night |
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| 7:30 am - 8:00 am | Breakfast |
| 8:00 am - 8:50 am | Continuing the Conversation – Senior Leaders Program Presentations |
| 8:00 am - 8:50 am | Corporate Compliance in “Today’s World” – What You Need to Know |
| 8:00 am - 8:50 am | Envisioning the Future of Goodwill Together (Session Repeated) |
| 8:00 am - 8:50 am | Envision the Future of Standardized Data Collection - Why Does it Matter?? |
| 8:00 am - 8:50 am | Five Proven Ways to Grow Your Donated Goods Retail Revenue and Market Share |
| 8:00 am - 8:50 am | Form 990 Reporting: Common Errors on Goodwill Returns that Gets IRS Attention!- Part I |
| 8:00 am - 8:50 am | Building the Core Competencies of Your Contracts Department |
| 8:00 am - 8:50 am | All Things Trademark |
| 8:50 am - 9:10 am | AM Break |
| 9:10 am - 10:00 am | Contracts Metrics |
| 9:10 am - 10:00 am | Continuing the Conversation – Senior Leaders Program Presentations |
| 9:10 am - 10:00 am | Form 990 Reporting: Common Errors on Goodwill Returns that Gets IRS Attention!- Part II |
| 9:10 am - 10:00 am | Hiring for Fit |
| 9:10 am - 10:00 am | Hispanic Engagement |
| 9:10 am - 10:00 am | IT Monitoring, Alerting & Response |
| 9:10 am - 10:00 am | Mobile is the Future |
| 9:10 am - 10:00 am | Spectrum of Goodwill Donation Strategies |
| 10:00 am - 10:30 am | Networking Break |
| 10:30 am - 11:45 am | Learn & Lead Track - Leadership Agility and Change |
| 10:30 am - 11:45 am | Cohorts |
| 11:45 am - 1:15 pm | DGR & Marketing Communications Luncheon |
| 11:45 am - 1:15 pm | Finance Hot Topics Luncheon |
| 11:45 am - 1:15 pm | IT Luncheon – Sharepoint: Is It Right For You? |
| 11:45 am - 1:15 pm | Contracts & Business Development Luncheon: Franchising and Entrepreneurship |
| 11:45 am - 1:15 pm | |
| 1:30 pm - 2:30 pm | Continuing the Conversation – Senior Leaders Program Presentations (Session Repeat) |
| 1:30 pm - 2:30 pm | Digital and Online Reputation Management |
| 1:30 pm - 2:30 pm | Envisioning the Future of Goodwill Together (Session Repeat) |
| 1:30 pm - 2:45 pm | Catalyzing Mission: Perspectives and Strategies of Mission Integration |
| 1:30 pm - 4:30 pm | Goodwill Industries of Central Florida Tour |
| 1:30 pm - 4:30 pm | Contracts Show and Tell Poster Session |
| 1:30 pm - 4:30 pm | Building Goodwill Through Partnerships |
| 1:30 pm - 4:30 pm | |
| 3:00 pm - 4:00 pm | Content for All: How to Make Your Content Accessible |
| 3:00 pm - 4:00 pm | Continuing the Conversation – Senior Leaders Program Presentations (Repeated) |
| 3:00 pm - 4:00 pm | Envisioning the Future of Goodwill Together |
| 3:00 pm - 4:30 pm | Developing Mission Strategy through Data |
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| 8:00 am - 9:15 am | Breakfast General Session |
| 9:15 am - 9:30 am | Networking Break |
| 9:30 am - 10:20 am | Contracts Nuts & Bolts, Part I – Day-to-Day Operations: Scheduling, Tracking and Managing Contracts |
| 9:30 am - 10:20 am | Developing Your Case for Support |
| 9:30 am - 10:20 am | Not-for-Profit Accounting Update |
| 9:30 am - 10:20 am | PR and Big Data: Using Smart Data to Communicate |
| 9:30 am - 10:20 am | Supporting Virtual Offices and Road Warriors |
| 9:30 am - 12:30 pm | Goodwill Industries of Central Florida Tour (Repeated) |
| 9:30 am - 12:30 pm | Transform Your Agency with Big Data Workshop |
| 9:30 am - 12:30 pm | |
| 10:20 am - 10:35 am | Networking Break |
| 10:35 am - 11:25 am | Thumbs Up! What it Takes to Engage Employees as Online Ambassadors |
| 10:35 am - 11:25 am | Contracts Nuts & Bolts, Part II – Pricing, Costing and Contract Negotiations |
| 10:35 am - 11:25 am | Hosting, Outsourcing & Cloud Services |
| 10:35 am - 11:25 am | Reporting Fundraising Expenses |
| 10:35 am - 11:25 am | |
| 11:25 am - 11:40 am | Networking Break |
| 11:40 am - 12:30 pm | Ad Council PSA Campaign: A Look at the Future of the Campaign and How to Pitch it to Media Today |
| 11:40 am - 12:30 pm | Attract, Engage and Convert: How PR Can Get Ahead with Content Marketing |
| 11:40 am - 12:30 pm | Financing DGR Expansion |
| 11:40 am - 12:30 pm | Grow the Business in this Positive Economic Environment |
| 11:40 am - 12:30 pm | |
| 12:45 pm - 1:45 pm | Learn & Lead Track - Action Planning |
| 12:45 pm - 1:45 pm | Cohort Meetings |
