Frequently Asked Questions


Dealer FAQs




The event has been rescheduled. When and where will it take place?

The event will now take place September 21-24, 2020 

Wynn Las Vegas 
3131 Las Vegas Blvd. South 
Las Vegas, NV 89109

I am a Dealer Attendee and now unable to attend the Convention & Expo due to the rescheduling. Am I eligible for a refund?

Cancellations for new registrations on or prior to Friday, August 14, 2020, are subject to a 25% cancellation fee. Please see below FAQs to review the refund policy. If you are a Dealer Attendee who registered prior to April 15 and are inquiring about cancellation, please email

I've already registered for the 2020 NIADA | NABD Convention & Expo. Do I need to register again now that the venue has changed?

No. You do not need to register again. Your same confirmation email for your attendee or booth registration still applies to the new location and date of the Convention & Expo. All confirmed registered attendees and exhibitors will receive another copy of their email confirmation with updated event information.

Will NIADA still hold the NABD BHPH Subprime Conference and the National Policy Conference this year?

With the postponement of this show, we've also made the decision to combine the annual Convention & Expo with the annual NABD Buy Here, Pay Here Subprime Conference! The National Policy Conference will resume in 2021. 

I already booked my hotel at the MGM Grand previously. Do I need to cancel my room reservation?

No. Unless you have already done so yourself, all hotel reservations made under the NIADA Attendee or Exhibitor block will be cancelled by the MGM Grand Las Vegas.

Will I be refunded by MGM Grand for any reservation charges made to my credit card?

All room reservations have been cancelled and one-night deposits have been refunded back to the credit card used to secure orginal reservation. Should you need further financial details or receipt from the MGM Grand Las Vegas, please contact their Corporate Contact Center at 855-788-6775.

Will my credit card be charged upon or prior to check-in at the Wynn Las Vegas?

Individual Credit Card Authorization for Incidentals - The Resort requires a pre-authorization of $150.00 for each night’s stay to cover incidentals. This pre-authorization will take place upon check-in (i.e. if an attendee is staying three (3) nights, the attendee’s card will be pre-authorized for $450.00 when the attendee checks in). Should the attendee not provide a credit card, the Resort will require a cash deposit of $300.00 per night for incidentals. Such cash deposit will be collected at the time of check-in (i.e. if an attendee is staying three (3) nights, the attendee will be required to put down a $900.00 cash deposit). Please note that if the attendee does utilize a debit card, the pre-authorization will act as a direct withdrawal from the attendee’s bank account. The funds will be automatically withdrawn upon check-in.

Does the Wynn Las Vegas also require a one-night deposit upon making the reservation?

It is the attendee’s responsibility to submit a credit card number or a deposit equal to one (1) night’s room/suite rate plus tax as a guarantee at the time the reservation is made. If a deposit is made with anything other than a credit card, the deposit must be received no later than fourteen (14) days after the reservation is made. All credit cards utilized for deposit purposes will be charged when the deposit is made. Refunds will be issued on individual attendee’s reservations cancelled up to seventy-two (72) hours prior to the scheduled arrival date.

Do I need to book my own room reservation at the Wynn Las Vegas?

Yes. Reservations from the MGM Grand will not transfer over to The Wynn Las Vegas. To book a room at The Wynn Las Vegas, please CLICK HERE.



What is the NIADA | NABD Convention & Expo?

The NIADA | NABD Convention & Expo will provide you with the tools and connections needed to succeed within the continuously evolving used vehicle industry.  You’ll have networking opportunities with many industry leaders, access to quality dealer educational sessions led by industry experts and will be able to connect with many vendors offering a variety of beneficial products and services.

How much does it cost to register an attendee for the event? 

Early Bird rates are available until August 17th, 2020. Thereafter, all attendees must register at the Standard rate. 

I'm having problems registering, what should I do? 

Call 1-800-682-3837, to speak with a convention representative that can help complete your registration, or email


I am no longer able to attend the event. How do I request a refund?

Call 1-800-682-3837 or email to submit request in writing.

How do I book a room at the Wynn Las Vegas at our group rate? 

To book a room, please CLICK HERE.


I received a call from someone claiming the hotel is almost sold out. Should I book through them?

No! You should only book directly with the Wynn Las Vegas through the website link on our Hotel page or by calling the hotel directly.


What is the refund policy?

Attendees: Attendee cancellations received on or before August 14th, 2020, will be eligible for a refund, subject to a 25% cancellation fee. Refund requests received for cancellations or no-shows after August 14th, 2020, will not be processed.


How can I receive updates about the event?

1. You can subscribe to emails by clicking HERE. Once you’re directed to the webpage, complete required information and check the ‘NIADA | NABD Convention & Events’ checkbox before you click the submit button.

2. Text "EVENTS" to 95000 to subscribe to our push notifications and receive updated information about NIADA | NABD events.

3. Two weeks prior to the event, download the NIADA | NABD 2020 Convention app by visiting your mobile app store and searching for “NIADA”. Once you download the app, there will be a list of events that pull up. Select the ‘2020 NIADA | NABD Convention & Expo’.

4. You can always visit the website at to view the most updated information on the event page.


My registration timed out. How do I log back in to complete the process?

Call 1-800-682-3837 to get assistance completing a registration that timed out.

Have More Questions?

Email if you have any questions that may not have been answered in our FAQs section. Please allow 2-3 business days for a response.