QUICK LINKS
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RULES & QUALIFICATION
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PACKAGE INCLUSIONS
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REQUIRED DOCUMENTATION
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PLANNING AHEAD
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ADDITIONAL GUESTS / EXTENDING YOUR STAY
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FLIGHT ARRANGEMENTS AND INFORMATION
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CHECKING IN FOR YOUR FLIGHT
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AT THE AIRPORT
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TRAVEL DOCUMENTS
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GETTING TO THE RESORT
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TIME AT LEISURE / RETURNING HOME
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SPECIAL NEEDS / MEDICAL ISSUES
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DATA PROTECTION AND PRIVACY POLICY
RULES & QUALIFICATION
Q: Where can I track my personal progress and my team’s progress?
A: To view your personal progress, log in to My Office>hover over My Trackers> click on AIT Tulum. To view your team’s progress, click on My Team>Team Incentives>View: AIT 2025 Tulum.
Q: If I promote 2 managers from my Central in a month and one promotes to my 1st generation and the other promotes to my 2nd generation, do I get credit for each promotion?
A: No, you will only receive credit for each Manager and/or Vice President who you directly promote to your 1st Generation. In this scenario, you will receive credit for the direct promotion to your 1st generation and your 1st generation will receive credit for their direct promotion to their 1st generation (which is your 2nd generation).
Q: If I have a Manager or Vice President who is in Title Maintenance at the time of their re-promotion, will they still count as one of my Direct Promotions?
A: Yes, you will receive credit for all of your Direct Promotions as long as they promote to your 1st Generation during the qualification period.
Q: If one of my Direct Promotions promotes to multiple levels during the qualification period, will I earn credit each time they promote?
A: Yes, you will receive credit each time you directly promote them to your 1st Generation. All Direct Promotions only count one time, per promotion level, during the qualification period.
Q: If one of my Direct Promotions is reclassified to a lower title on or before June 1, 2025, will I lose my Direct Promotion Credit Earned?
A: No, you will retain your Direct Promotion Credit Earned; however, we do encourage you to continue working with your Direct Promotions to help them promote to the next level of management.
Q: Can Client Qualifying Volume, Personal Promotions, Direct Promotions and/or Central District Qualifying Volume earned be removed?
A: Arbonne reserves the right to audit, adjust or deny any data applicable to Client Qualifying Volume, Promotions and Sales to ensure the spirit of the incentive is achieved. Please be sure to read all the Rules and other Terms and Conditions thoroughly.
Q: Who should I contact if I have any questions regarding the Arbonne Incentive Trip 2025?
A: Please email questions regarding qualifications to eventsinquiry@arbonne.com. If you have any questions regarding your registration, uploading your flight itinerary, or program details, please email arbonneeventsupport@morrisincentives.com.
Q: What is the cancellation policy for achievers?
A: Independent Consultants will receive a refund of all fees, minus $50 USD ($66.25 CAD) per person for the 3rd, 4th and 5th guests (if applicable), if they send in a cancellation email request by September 1, 2025. All cancellations after this date, or “no shows” at the event, will result in a cancellation fee as stated in the chart below. The fees will be deducted from their September override payment that they receive in October 2025. If their override payment is less than what is owed, Arbonne will continue to deduct payments each month until the full amount has been paid. Please email all cancellation requests to arbonneeventsupport@morrisincentives.com with the subject “Arbonne Incentive Trip to Hilton Tulum, Mexico Cancellation Request” including your full name and Independent Consultant ID number within the body of the email.
Achiever Cancellation Policy:
| CANCELLATION DATES |
CANCELLATION FEE *CAD amount may vary depending on the exchange rate on the day |
ADDITIONAL *Policy for 3rd and 4th (and 5th if applicable) guest **CAD amount may vary depending on the exchange rate of the day |
|---|---|---|
| From Date of Booking until August 1, 2025 | $50 USD per person ($72 CAD) |
$50 USD per person ($72 CAD) |
| From August 2 until August 8, 2025 | $150 USD per person ($216 CAD) | $150 USD per person ($216 CAD) |
| From August 9 until departure | $1,495 USD per person ($2,149 CAD) | $150 USD per person ($216 CAD) |
Q: What is the last day to make changes to my registration?
A: The deadline to modify your registration is August 1, 2025 and includes any name changes, registration changes or new additions, date changes, etc. After August 2, a $60 per person change fee will be charged for each registration change (including new registrations, name changes, date changes, etc.), in addition to any specific Supplier fees such as airline change fees, room rate increases, or ground operator fees, applicable at the time the change is requested. The change fee does not apply to adding your flight itinerary. Please upload your flight information by August 1, 2025.
PACKAGE INCLUSIONS
Q: What’s included in my travel package?
A: The following is included in your travel package:
- Round-trip ground transportation to and from Cancun International Airport (CUN) and Hilton Tulum Riviera Maya on official event dates
- Five (5) nights of resort accommodations at Hilton Tulum Riviera Maya
- Hotel baggage handling
- Daily breakfast, lunch, dinner, and snacks at any of up to six Hotel restaurants
- Unlimited premium selection of drinks and cocktails at selected Hotel restaurants and bars
- Variety of daytime resort activities and live nightly entertainment
- Pool and beach wait service
- Trainings hosted by Arbonne Indpendent Consultants and top Field Leaders
- Arbonne Welcome Celebration Dinner
- Arbonne Farewell Reception
- Complimentary Wi-Fi\24-hour room and concierge services
- Daily housekeeping service
- All taxes and gratuities
Q: What’s not included that I should expect to pay for?
A: The following personal travel expenses are not included in your travel package, which include but are not limited to:
- Extra costs associated with booking flights beyond your qualified credit amount
- Mileage
- Airport parking
- Baggage and flight change fees
- Activities/tours you book on your own
- Dry cleaning
- Laundry services
- Medical services
- Beauty salon services / spa services
- Business center
Q: Whom should I tip?
A: Customary gratuities have been taken care of on your behalf for all resort and airport staff, as well as all staff involved in our functions. Gratuities for services you book yourself (tours, spa, or salon services) are not included and would be at your own discretion.
REQUIRED DOCUMENTATION
Q: What type of identification/documentation is required for this program?
A: All passengers must have a passport valid for the duration of your stay in Mexico. The number of blank pages you need varies based on your passport origin country and the destination.
Regardless of a country’s entry requirements, we strongly recommend traveling with a passport that is
1) valid for at least six months beyond your return date
2) has at least two blank pages.
Entry requirements can be changed without notice and this will ensure you have no issues or delays at the airport or at immigration.
Please be sure to check the entry requirements for your destination. For U.S. Citizens, refer to the country-specific page on the Travel.State.Gov website, which will post the latest requirements needed for entry. You may be denied boarding if you do not meet these requirements.
As requirements vary for each nationality and individual citizen's situation, we recommend all travelers verify their individual documentation requirements with their local consulate or a visa service, such as VisaCentral (http://visacentral.com/). Obtaining a passport and/or visa requires several weeks, so please plan appropriately.
Please note that passport cards are not valid for international air travel.
The Quintana Roo State Government has implemented a Visitor Tax or Tourism Use Fee as of April 1, 2021. The fee will be charged to all international visitors to the Mexican Caribbean over the age of 15 and is $224 pesos (approximately US$10) per person, depending on the exchange rate. You will be able to pay the fee before traveling to Cancun, Puerto Morelos, the Riviera Maya, or other destinations in the Mexican Caribbean, upon arrival in the state or during your stay. To facilitate online payments, the State Government Tax Office has developed the VISITAX system. When accessing this secure website, you will complete a form with the following information:
- Number of people traveling
- Name
- Age
- Passport number of each individual in the group
- Departure date
- Payment information
Families and groups will be able to pay for all members in one transaction providing that each person’s information is included on the VISITAX form. Separate receipts will be provided for each person. www.visitax.gob.mx/sitio/
As an alternative to using the VISITAX website, you will also be able to pay the tax in cash in airport terminals. International travelers departing the state of Quintana Roo need to show a receipt of payment for the fee at airport checkpoints prior to boarding their flight.
Please note that passport cards are not valid for international air travel.
For information on obtaining a passport, please visit:
UNITED STATES
U.S. Postal Service:
usps.com/passport
Department of State:
travel.state.gov/passport
CANADA
Government of Canada:
canada.gc.ca
PLANNING AHEAD
Q: What will the weather be like? What should I pack?
A: In September, Tulum typically experiences warm and humid weather as it falls within the rainy season in the Riviera Maya region of Mexico. Here's a general overview of the weather in Tulum during this month:
Temperature:
- Daytime highs average around 86–90°F (30–32°C).
- Nighttime lows are usually around 73–77°F (23–25°C).
Rainfall:
- September is one of the rainiest months in Tulum, with frequent afternoon or evening thunderstorms. Expect tropical downpours, which can be intense but are usually short-lived.
Humidity:
- The humidity is high, making the air feel warmer and heavier.
Sea Temperature:
- The Caribbean Sea remains warm, with temperatures around 82–84°F (28–29°C), making it ideal for swimming and water activities.
We also suggest you pack light, comfortable clothing, including walking shorts, Capri-style pants, light trousers, short-sleeved shirts, and dresses. Make sure you pack a pair of comfortable sandals or shoes and don't forget a swimsuit, sunglasses and sunscreen. You may want to bring layers such as a sweater or wrap, for possible cooler evenings.
At the Hilton Tulum Riviera Maya All-Inclusive Resort, the dress code varies by dining venue:
- Casual Attire: Most restaurants, including the international and Mexican buffet at Vela Sur, accept casual attire. This typically means comfortable clothing suitable for a resort setting.
- Casual-Formal Attire: Some specialty restaurants, such as the Italian and French venues, may require a casual-formal dress code, which includes long pants for men.
Q: What is the time difference?
A: Tulum, Mexico is on Eastern Standard Time year-round.
Q: What items are prohibited in my carry-on luggage?
A: For an up-to-date list of items banned from carry-on luggage, please visit: http://www.tsa.gov/travel/security-screening/prohibited-items
Q: How much luggage can I take?
A: Most carriers charge a fee for checked luggage. Please check with your airline for current fees. Baggage allowance and costs vary by destination and fare type. Most airlines allow one (1) carry-on bag, free of charge. Your carry-on must be able to fit in the overhead compartment or under the seat in front of you.
Q: What items should I keep with me in my carry-on luggage?
A: Please pack your valuables and things you will need within the next 24 hours in your carry-on luggage. These include (but are not limited to) your passport/government-issued ID, credit cards/cash, laptop, cell phone, jewelry, glasses, contact lenses and solution (note liquid container size limits), and medication. Your checked bags will be inaccessible during your flight or may become lost during the trip.
Q: What should I know about currency/cash?
A: It is best to bring multiple forms of payment. Credit cards are accepted almost everywhere and will give you the best possible exchange rate. They are also a great way to track travel expenses. For smaller expenses, you may wish to obtain a modest amount of local currency. Using your debit card at an ATM will be more cost-effective than using a Currency Exchange booth. Keep in mind that most banks have a safety feature that requires the cardholder to call prior to travel to authorize use of their cards abroad. You may want to call your bank prior to travel to ensure you will be able to use your card(s).
- Official Currency: The Mexican Peso (MXN) is the official currency.
- USD Acceptance: U.S. dollars are widely accepted in tourist areas, but change is often given in pesos, and exchange rates might not be favorable.
- Cash is King: Many smaller businesses, street vendors, taxis, and tips are cash-only.
- Credit/Debit Cards: Most hotels, upscale restaurants, and shops accept cards, but ensure your card has no foreign transaction fees.
- Use ATMs at banks (e.g., Santander, Banamex) for better security and rates.
- Avoid standalone ATMs on streets or in convenience stores, as they may have higher fees or scams.
Q: Should I purchase travel insurance?
A: Because unforeseen circumstances may arise, we recommend that you purchase travel insurance to protect any personal travel arrangements you may make or medical situations your health insurance may not cover while away from home. We suggest you consult your insurance provider to determine what coverage you will have while traveling.
We recommend Arch RoamRight’s® Pro Plus Plan, which includes coverage for trip delay; emergency medical treatment or evacuation; lost, stolen, or damaged baggage; or baggage delay. Please note that this plan does not include trip cancellation. Coverage begins once you depart on your trip. The plan also includes non-insurance services of Worldwide Emergency Assistance supported by UnitedHealthcare Global. For more information or to purchase a travel insurance plan, click here.
Q: Do I need to have health insurance coverage in order to travel?
A: We highly encourage all travelers to carry proof of health insurance coverage. Mandatory health insurance coverage for entry into foreign countries can be required. Participants can be denied entry into countries that request proof of health insurance coverage and are unable to provide documentation. Medicare coverage does not apply or cover any medical needs outside the U.S. unless travelers have supplemental insurance such as Medicare Advantage and Medigap.
ADDITIONAL GUESTS / EXTENDING YOUR STAY
Q: What is the cost to bring additional guests?
A: AIT Achievers earn accommodations for two and have the option to register and pay a maximum of TWO additional guests (limit is 4 people to a room per Hilton Tulum Riviera Maya policy, unless your fifth guest is age 0-2). Rates include housing, all-inclusive meal plan, airport transfers, Arbonne logo giveaways and more!
If you'd like to add additional guests to your room, pricing is as follows:
Age 0-4 - $198.21
Age 5-12 - $846.68
Age 13+ - $1,433.98
All guests must be registered during the claiming process to attend.
Q: What is the cancellation policy for additional guest packages?
| CANCELLATION DATES |
CANCELLATION FEE *CAD amount may vary depending on the exchange rate on the day |
ADDITIONAL *Policy for 3rd and 4th (and 5th if applicable) guest **CAD amount may vary depending on the exchange rate of the day |
|---|---|---|
| From Date of Booking until August 1, 2025 | $50 USD per person ($72 CAD) |
$50 USD per person ($72 CAD) |
| From August 2 until August 8, 2025 | $150 USD per person ($216 CAD) | $150 USD per person ($216 CAD) |
| From August 9 until departure | $1,495 USD per person ($2,149 CAD) | $150 USD per person ($216 CAD) |
Q: Can I purchase an additional room?
Yes, additional rooms are available for purchase, based upon approval and availability at the time of your request. Additional rooms offer the same inclusions as listed above. The pricing is as follows for an additional room from September 15-20, 2025:
Single Occupancy: $2,844.46 USD
Double Occupancy: $2,992.34 USD
You will be able to request an additional room during registration. Additional rooms are available on a first-come, first-served basis dependent upon on hotel availability.
Q: What is the cancellation policy for additional rooms?
| CANCELLATION DATES |
CANCELLATION FEE *CAD amount may vary depending on the exchange rate on the day |
ADDITIONAL *Policy for 3rd and 4th (and 5th if applicable) guest **CAD amount may vary depending on the exchange rate of the day |
|---|---|---|
| From Date of Booking until August 1, 2025 | You may cancel your additional room at no extra charge |
$50 USD per person ($72 CAD) |
| From August 2 until August 8, 2025 | $150 USD per person ($216 CAD) | $150 USD per person ($216 CAD) |
| From August 9 until departure | Non-refundable | Non-refundable |
Q: Can I extend my stay?
A: If you would like to extend your stay at Hilton Tulum Riviera Maya, please click here to book additional nights directly with the hotel. Additional hotel nights are available to you 3 days before and after the program. These rooms are based on hotel availability and are run of house. You are responsible for any pre and post nights you book. Please be sure to review all hotel cancellation policies as these are separate from the main program date and will not be covered by Arbonne.
FLIGHT ARRANGEMENTS AND INFORMATION
Q: What kind of airfare is included in my package?
A: Depending on your qualification level, you may have a flight credit given to you to book your flights to Cancun. Please review our Qualification information for more details.
Q: What dates/times should I book my flights to arrive/depart?
A: Please make your flight arrangements to arrive/depart from Cancun International Airport (CUN). Group arrival date is September 15, 2025 and group departure date is September 20, 2025. We ask that you upload your flight details by August 1, 2025 to ensure your transportation is arranged. Once we receive your flight itinerary, we will book a transfer on your behalf. Round-trip ground transportation to and from Cancun International Airport (CUN) and Hilton Tulum Riviera Maya on official event dates as well as 3 days pre/post is included. If you book your flights beyond this, you are in charge of booking your own transportation between the airport and the resort. If you are arriving early or departing late and not staying at the AIT program resort (Hilton Tulum Riviera Maya), even if its within the 3-days pre/post, you will be responsible for booking your own ground transportation from the airport to your desired hotel and from your hotel to the program resort.
CHECKING IN FOR YOUR FLIGHT
24 HOURS PRIOR:
We strongly suggest checking in online for your flight. Online check-in is typically available within 24 hours of flight departure time. You can also pre-pay luggage fees, reconfirm/change your seat assignment, and sign up for flight updates.
DAY OF DEPARTURE:
Please reconfirm your itinerary prior to leaving for the airport, as schedule changes and flight delays are common. You can also download the airline's mobile app to access your boarding pass and view flight changes/updates.
For international flights, the standard recommendation is to arrive at the airport three hours prior to departure; however, recommended arrival times vary by airport and may be longer, so it’s best to check the airport website. This time accounts for parking, shuttles, check-in/baggage drop-off, security screening, and arriving at your departure gate no later than 30 minutes prior to your scheduled flight departure time.
AT THE AIRPORT:
At the check-in counter or kiosks, you'll be asked to present your identification and check your luggage (if any). If you are checking luggage, please verify it is checked through to your final destination (LIR). Keep in mind gate assignments can change, so keep an eye on the airport monitors for flight updates.
AT THE AIRPORT
Q: When should I be at the gate?
A: Most airlines close the boarding doors 10 minutes prior to the scheduled departure time to allow time to complete final paperwork and baggage loading. Whenever possible, passengers should be at the assigned departure gate no later than 30 minutes prior to the scheduled departure time for domestic flights. For international flights, passengers should arrive 45 minutes prior to the scheduled departure time because gate agents will need to re-verify passports prior to boarding. Please check with the airline carrier for their specific recommended gate time frames.
Q: When does boarding begin?
A: Boarding typically begins 20-30 minutes prior to the scheduled departure time for domestic flights and 45-60 minutes prior to the scheduled departure time for international flights. Depending on the connection airport, connecting flights may only allow as little as 30 minutes between when the first flight arrives and the second flight departs. It is imperative that you get to your next gate as quickly as possible, and if needed, find a restroom within the vicinity of your next gate or use the lavatory onboard your next flight. Please check with the airline carrier for their specific recommended boarding timeframes.
TRAVEL DOCUMENTS
Q: When will I receive my travel documents?
A: You will be emailed your personalized travel summary a few weeks prior to travel. We will be preparing a mobile app* which will be available several weeks prior to the trip. The app will be a wonderful and easy-to-use resource while you are on the go! Our app will include the agenda, trip information, answers to frequently asked questions, and more. Specifics regarding when and how to download the app will be included in your Travel Summary. You will want to be sure to download the app before you leave.
*Data rates may apply when you are not connected to Wi-Fi at the resort. Any resulting data charges would be at your own expense.
Our mobile app features:
- All travel information at your fingertips
- An up-to-date daily agenda
- Live time updates through push notifications (be sure to enable push notifications in your settings!)
- A customizable profile—upload a photo and contact info to share with fellow attendees, if you'd like
- Attendee-to-attendee messaging
- Activity feed to share photos, updates, and more
GETTING TO THE RESORT
Q: Will someone be there to greet me at the airport when I arrive?
A: Transportation will be provided for all guests who arrive on designated travel dates. After departing the aircraft, you will need to clear immigration, collect your luggage, and then pass through customs. At that point, please look for staff holding an Arbonne sign and identify yourself. Round-trip ground transportation to and from Cancun International Airport (CUN) and Hilton Tulum Riviera Maya on official event dates as well as 3 days pre/post is included. If you are arriving early or staying later than the included dates, or staying at a different hotel, you will be responsible for your own transportation.
Q: What is the transfer time between the airport and the resort?
A: The transfer time is approximately 1 hour 20 minutes (62.2 miles).
Q: What is the check-in time at the resort? What if my flight arrives before then?
A: Official hotel/resort check-in is at 3:00 PM. The resort will do its best to accommodate early arrivals. If your room is not ready when you arrive, you are welcome to use the facilities of the resort, including the spa, pool, gift shops, and restaurants.
TIME AT LEISURE / RETURNING HOME
Q: What can I do with free time outlined in the agenda?
A: Feel free to enjoy the facilities at the resort, including the spa, pool, gift shops, and restaurants. If you are interested in booking activities or tours in the area, you can do so by speaking to the hotel concierge or a representative at the hospitality desk.
Q: What should I know about customs procedures?
A: All articles will need to be declared upon reentry into the United States, including gifts. Residents are normally entitled to a duty-free exemption of $800 USD. Generally, one liter of alcohol per person may be entered into the U.S. duty-free by travelers who are 21 or older. Additional quantities may be entered, although they will be subject to duty and Federal excise taxes that will be assessed and collected at the port of entry.
Please note that for any gifts received, payment of all applicable taxes, including but not limited to, customs and duty, VAT, sales and use, GST and/or income taxes will be the recipient’s responsibility. We cannot provide tax advice, please consult with your local tax adviser.
When returning to Canada from Mexico, you should be aware of the following customs procedures to ensure a smooth re-entry:
- You must declare all goods you are bringing into Canada, including gifts, alcohol, tobacco, and any purchases made in Mexico.
- If you have items exceeding your personal exemption (detailed below), you may need to pay duties and taxes.
- Your duty-free allowance depends on how long you were outside Canada:
- Less than 24 hours: No personal exemption.
- 24-48 hours: Up to $200 CAD of goods (no alcohol or tobacco).
- More than 48 hours: Up to $800 CAD, including alcohol and tobacco:
- Alcohol: 1.5L wine OR 1.14L liquor OR 8.5L beer/cider.
- Tobacco: 200 cigarettes, 50 cigars, 200 tobacco sticks, and 200g loose tobacco.
- Your duty-free allowance depends on how long you were outside Canada:
If carrying $10,000 CAD or more (or its equivalent in another currency), you must declare it to customs. Use the ArriveCAN app for faster processing. Be prepared for potential inspections by the Canada Border Services Agency (CBSA).
SPECIAL NEEDS / MEDICAL ISSUES
Q: How can I inform you of a medical condition, physical disability, or special dietary needs?
A: You will be given the opportunity to inform us of any special needs during the registration process. We will do our best to accommodate your needs.
DATA PROTECTION AND PRIVACY POLICY
Q: What is the data protection policy regarding this event?
A: All personal data that is collected during the registration process that is necessary to fulfill travel and other service requests is protected and secure. The protective measures used by Morris Meetings & Incentives depend on the sensitivity of the information and the ways in which we collect, process, and store it. These measures include security controls to prevent unauthorized access to our facilities and systems, strong authentication procedures, strict password protection protocols, and utilizing encryption software for all financial and other sensitive personal data transmitted on or through our sites.
To access Morris Meetings & Incentive's full Data Protection and Privacy Policy, click here.
ARBONNE'S PRIVACY POLICY FOR THIS EVENT
This notice only applies to guests that accompany Independent Consultants to attend the trip. Independent Consultants should refer to their Arbonne Policies and Procedures regarding the collection and protection of their personal data.
Arbonne uses your personal data collected during the registration for the event to facilitate your travel and your participation in the event. We share your personal data with the vendors who are helping us organize this event and arranging your travel. We may share any pictures taken at the event on our website or social media with your consent. Apart from vendors who are helping us organize this event, we do not share your personal data with any other third party.
To learn more on how we collect, use, share, and protect your personal data, see Arbonne’s privacy notice by clicking here.