FREQUENTLY ASKED QUESTIONS

  



PACKAGE INCLUSIONS
 

What's included in my travel package? 

  • Round-trip ground transportation between the airport and resort on all early arrivals and on 4/27 & 4/28 departures
  • Three (3) nights accommodations at the Wigwam Resort
  • Private ITDG Welcome Dinner
  • Private ITDG Vendor Trade Show
  • Private ITDG Shareholder Meeting
  • Private ITDG General Session
  • Private ITDG Awards Dinner
  • All baggage handling at the resort
  • All resort taxes and gratuities
  • Breakfast on 4/25 and 4/26

What's not included that I should expect to pay for?

The following personal travel expenses are not included in your travel package:

  • Mileage
  • Meals outside of what is outlined in the agenda 
  • Airport parking 
  • Baggage and flight change fees 
  • Activities/tours you book on your own 
  • Dry cleaning 
  • Laundry services

Whom should I tip?

Customary gratuities have been taken care of on your behalf for all resort and airport staff, as well as all staff involved in our functions. Gratuities for services you book yourself (tours, spa, or salon services) are not included and would be at your own discretion.

 


   


BUY-IN INFORMATION
 

What are the costs if I am interested in buying into the trip?

$1,976 per person for a double-occupancy room ($3,952 total)
$2,543 per person for a single-occupancy room

Change/Cancellation fee?

From date of booking until Monday, March 18, 2025: You may cancel your registration and receive a full refund.

 


EXTENDING YOUR STAY

 

Can I extend my stay?

Yes, of course! The cost to extend your stay in a double occupancy room is $420 per night based on double occupancy and $399 per night based on single occupancy in a garden view room. You will have the option to request additional nights during the registration process. If there is availability, we will contact you to confirm and charge for your extra nights.

ITDG will provide ground transportation upon arrival, and for anyone departing 4/27 or 4/28. 

 

   



REQUIRED DOCUMENTATION
 

What type of identification/documentation is required for this program?

It is your responsibility to be in possession of the proper personal identification and travel documents for your trip. Guests without proper documentation will be denied transit and/or entry, and will not be eligible for a refund of travel or personal expenses.

For travel that commences, terminates, and stops only in the 50 United States, all adults 18 years or older are required to have valid government-issued photo identification. Acceptable forms of identification for domestic travel include a valid driver’s license, military I.D., state-issued photo identification, or passport. Please visit https://www.tsa.gov/travel/security-screening/identification to view all acceptable forms of identification.

If your state does not participate in, or is not yet in compliance with, the REAL ID Act, you may be required to have a valid U.S. Passport for domestic travel. For more information about the REAL ID Act, please visit the U.S. Department of Homeland Security REAL ID Act website.

 

 


   



PLANNING AHEAD

 

When does registration close?

Registration closes March 8th, 2025.

Where can I find information about booking flights for this event? 

Please visit our flight info page dedicated to all the information you need for your flights. 

What will the weather be like? What should I pack?

The average high temperature ranges between 80°F and 89°F by the end. One-hundred degree temperatures are unusual. Nighttime temperatures stay at an average between 52°F and 59°F.

Pack light, comfortable clothing, including walking shorts, Capri-style pants, light trousers, short-sleeved shirts, and dresses. Make sure you pack a pair of comfortable sandals or shoes, and don't forget a swimsuit, sunglasses and sunscreen. You may want to bring layers such as a sweater or wrap, for possible cooler evenings.

What is the time difference?

Arizona is on Mountain Standard Time.

What items are prohibited in my carry-on luggage?

For an up-to-date list of items banned from carry-on luggage, please visit: http://www.tsa.gov/travel/security-screening/prohibited-items

How much luggage can I take?

Most carriers charge a fee for checked luggage. Please check with your airline for current fees. Baggage allowance and costs vary by destination and fare type. Most airlines allow one (1) carry-on bag, free of charge. Your carry-on must be able to fit in the overhead compartment or under the seat in front of you.

What items should I keep with me in my carry-on luggage?

Please pack your valuables and things you will need within the next 24 hours in your carry-on luggage. These include (but are not limited to) your passport/government issued ID, credit cards/cash, laptop, cell phone, jewelry, glasses, contact lenses and solution (note liquid container size limits), and medication. Your checked bags will be inaccessible during your flight or may become lost during the trip.

Should I purchase travel insurance?

Because unforeseen circumstances may arise, we recommend that you purchase travel insurance to protect any personal travel arrangements you may make or medical situations your health insurance may not cover while away from home. We suggest you consult your insurance provider to determine what coverage you will have while traveling.

We recommend Arch RoamRight’s® Pro Plus Plan, which includes coverage for trip delay; emergency medical treatment or evacuation; lost, stolen, or damaged baggage; or baggage delay. Please note that this plan does not include trip cancellation. Coverage begins once you depart on your trip. The plan also includes non-insurance services of Worldwide Emergency Assistance supported by UnitedHealthcare Global. For more information or to purchase a travel insurance plan, click here.

Do I need to have health insurance coverage in order to travel?

We highly encourage all travelers to carry proof of health insurance coverage. Mandatory health insurance coverage for entry into foreign countries can be required. Participants can be denied entry into countries that request proof of health insurance coverage and are unable to provide documentation. Medicare coverage does not apply or cover any medical needs outside the U.S. unless travelers have supplemental insurance such as Medicare Advantage and Medigap.

 


   



SPECIAL NEEDS / ACCESSIBILITY
 

How can I inform you of a medical condition, physical disability, or special dietary needs?

You will be given the opportunity to inform us of any special needs during the registration process. We will do our best to accommodate your needs.

Accessibility Statement for Morris Meetings & Incentives

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Morris Meetings & Incentives’ web content/mobile apps are partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Feedback
We welcome your feedback on the accessibility of Morris Meetings & Incentives’ web content/mobile apps. Please let us know if you encounter accessibility barriers; you can contact us here: 

Phone: +1-801-483-6444
E-mail: itdgeventsupport@morrisincentives.com
Postal Address: 101 S. 200 E. Suite 100, Salt Lake City, Utah 84111


   



RELEASE AGREEMENT / DATA PROTECTION AND PRIVACY
 

Will I need to sign a liability release agreement during the registration process? 

Yes, each traveler attending this event will need to sign a liability release during registration. For a copy of the release agreement, click here

If I need to send in a signed release agreement for one of my guests, how do I do so?

To send in a completed form for a guest registered manually through our Event Support team, click here to send an email and attach the file. 

What is the data protection policy regarding this event?  

All personal data that is collected during the registration process that is necessary to fulfill travel and other service requests is protected and secure. The protective measures we use depend on the sensitivity of the information and the ways in which we collect, process, and store it. These measures include security controls to prevent unauthorized access to our facilities and systems, strong authentication procedures, strict password protection protocols, and utilizing encryption software for all financial and other sensitive personal data transmitted on or through our sites.

To access our full Data Protection and Privacy Policy, click here.
 



TRAVEL DOCUMENTS

When will I receive my travel documents?

You will be emailed your personalized travel summary a few weeks prior to travel. We will be preparing a mobile app* which will be available several weeks prior to the trip. The app will be a wonderful and easy-to-use resource while you are on the go! Our app will include the agenda, trip information, answers to frequently asked questions, and more. Specifics regarding when and how to download the app will be included in your Travel Summary. You will want to be sure to download the app before you leave.

*Data rates may apply when you are not connected to Wi-Fi at the resort. Any resulting data charges would be at your own expense.

Our mobile app features:

  • All travel information at your fingertips
  • An up-to-date daily agenda
  • Live time updates through push notifications (be sure to enable push notifications in your settings!)
  • A customizable profile— upload a photo and contact info to share with fellow attendees, if you'd like
  • Attendee-to-attendee messaging
  • Activity feed to share photos, updates, and more

 

   



GETTING TO THE RESORT
 

Will someone be there to greet me at the airport when I arrive?

Arrival transportation will be provided for all guests who arrive on designated travel dates. After departing the aircraft, you will need to collect your luggage. At that point, please look for staff holding an ITDG sign and identify yourself. If you are arriving early or staying later than the designated travel dates above, you will be responsible for your own transportation.

What is the transfer time between the airport and the resort?

The transfer time is approximately 30 minutes (23 miles).

What is the check-in time at the resort? What if my flight arrives before then?

Official resort check-in is at 4:00 PM. The resort will do its best to accommodate early arrivals. If your room is not ready when you arrive, you are welcome to use the facilities of the resort, including the spa, pool, gift shops, and restaurants. If you’d like to request early check-in, you can do so by contacting itdgeventsupport@morrisincentives.com. Additional fees may apply.

Parking

If you wish to use the valet service, it is $40 dollars per car. If you are staying at the resort, self parking is free.

 


    



TIME AT LEISURE / RETURNING HOME
 

What can I do with free time outlined on the agenda?

Feel free to enjoy the facilities at the resort, including the spa, pool, gift shops, and restaurants. If you are interested in booking activities or tours in the area, you can do so by speaking to the resort concierge or a representative at the hospitality desk.