PACKAGE INCLUSIONS
What's included in my travel package?
- Round-trip airfare for you and a guest from home cities to Cancun International Airport (CUN)
- Round-trip ground transportation on group travel dates between the airport and resort
- Five (5) nights accommodations at the Hotel Xcaret Arte
- All-Fun Inclusive Plan that includes all meals (breakfast, lunch, and dinner) and specialty bars (select restaurants require reservations and/or a surcharge)
- Unlimited access to all Xcaret experiences, including Xcaret, Xel-Ha, Xenses, Xplor, Xplor Fuego, Xoximilco, Tulum Xel-Ha, Xenotes, and others (select parks require reservations and/or a surcharge)
- Mini bar (soft drinks, beers, and bottled water) replenished daily
- Private Snap Finance Welcome Cocktail
- Private Snap Finance Farewell Dinner
- All resort recreational activities and entertainment
- Complimentary Wi-Fi throughout the resort
- All baggage handling at the resort
- All resort taxes and gratuities
What's not included that I should expect to pay for?
The following personal travel expenses are not included in your travel package:
- Mileage
- Meals outside of what is outlined in the agenda
- Airport parking
- Baggage and flight change fees
- Activities/tours you book on your own
- Dry cleaning
- Laundry services
Whom should I tip?
Customary gratuities have been taken care of on your behalf for all resort and airport staff, as well as all staff involved in our functions. Gratuities for services you book yourself (tours, spa, or salon services) are not included and would be at your own discretion.
AGE REQUIREMENT
What is the age requirement for my guest?
Please note that the hotel requires all guests to be age 18 or older. No exceptions.
EXTENDING YOUR STAY
Can I extend my stay?
Yes, of course! The cost to extend your stay in a double occupancy room is $580 USD per person per night. You will have the option to request additional nights during the registration process. If there is availability, we will contact you to confirm and charge for your extra nights.
Please understand that you will be responsible for any additional costs (including transportation to/from the airport and any increase in airfare) incurred by your request.
What is the cancellation policy for additional nights?
- From date of booking until March 20, 2025: You may cancel or change your reservation and receive a full refund.
- From March 21, 2025 until departure: 100% non refundable.
REQUIRED DOCUMENTATION
What type of identification/documentation is required for this program?
It is your responsibility to be in possession of the proper personal identification and travel documents for your trip. Guests without proper documentation will be denied transit and/or entry, and will not be eligible for a refund of travel or personal expenses.
All passengers must have a passport valid through the event dates for this trip (valid up until April 27, 2025). The number of blank pages you need varies based on your passport origin country and the destination.
Regardless of a country’s entry requirements, we strongly recommend traveling with a passport that is 1) valid for at least six months 2) has at least 2 blank pages. Entry requirements can be changed without notice and this will ensure you have no issues or delays at the airport or at immigration.
Please be sure to check the entry requirements for your destination. For U.S. Citizens, refer to the country-specific page on the Travel.State.Gov website, which will post the latest requirements needed for entry. You may be denied boarding if you do not meet these requirements.
As requirements vary for each nationality and individual citizen's situation, we recommend all travelers verify their individual documentation requirements with their local consulate or a visa service, such as VisaCentral (http://visacentral.com/). Obtaining a passport and/or visa requires several weeks, so please plan appropriately.
Please note that passport cards are not valid for international air travel.
The Quintana Roo State Government has implemented a Visitor Tax or Tourism Use Fee as of April 1, 2021. The fee will be charged to all international visitors to the Mexican Caribbean over the age of 15 and is $224 pesos (approximately US$10) per person, depending on the exchange rate. You will be able to pay the fee before traveling to Cancun, Puerto Morelos, the Riviera Maya, or other destinations in the Mexican Caribbean, upon arrival in the state or during your stay. To facilitate online payments, the State Government Tax Office has developed the VISITAX system. When accessing this secure website, you will complete a form with the following information:
- Number of people traveling
- Name
- Age
- Passport number of each individual in the group
- Departure date
- Payment information
Families and groups will be able to pay for all members in one transaction providing that each person’s information is included on the VISITAX form. Separate receipts will be provided for each person. www.visitax.gob.mx/sitio/
As an alternative to using the VISITAX website, you will also be able to pay the tax in cash in airport terminals. International travelers departing the state of Quintana Roo need to show a receipt of payment for the fee at airport checkpoints prior to boarding their flight.
How do I apply for a United States passport? How long does it take to get one?
Visit the U.S. State Department Passport website for more information about applying for a U.S. Passport, including passport fees. Please be advised that routine processing times can be 10-13 weeks, so please plan accordingly. Expediated processing can be 7-9 weeks.
We recommend taking a photo of your passport on your phone and/or emailing it to yourself in the event your passport is lost, damaged or stolen while traveling. This will help expedite the passport replacement process in the unlikely event this should occur.
PLANNING AHEAD
Where can I find information about booking flights for this event?
Please visit our flight info page dedicated to all the information you need for your flights.
What will the weather be like? What should I pack?
April temperatures in Riviera Maya range from high 80°F to low 70°F.
Pack light, comfortable clothing, including walking shorts, Capri-style pants, light trousers, short-sleeved shirts, and dresses. Make sure you pack a pair of comfortable sandals or shoes, and don't forget a swimsuit, sunglasses and sunscreen. You may want to bring layers such as a sweater or wrap, for possible cooler evenings.
Will I need an electrical outlet currency converter for this trip?
Electrical outlets in Mexico are primarily the same type as those used in the United States, meaning they use Type A plugs with two flat parallel pins; however, some outlets may also be Type B which adds a grounding pin, and the voltage is typically 127V at 60Hz. Most US appliances can be plugged in directly without needing a voltage converter, just a potential adapter if your device requires a grounding pin.
Plug Adapter: If your devices have a different plug shape, bring a Type C or Type E adapter to fit the outlets. These can be found in travel stores or online.
It’s also a good idea to bring a multi-port USB charger for convenience if you’re charging several devices at once.
What is the difference between a voltage converter and a plug adapter?
The big difference between an adapter and a converter is electricity. While the purpose of an adapter is to simply help the plugs on your electronics fit into (or more aptly, adapt to the shape of) foreign outlets, a converter's job is to change the voltage found in an outlet to match that of your devices. It is important to use a converter for electronics needing a lot of power, such as a hair dryer.
What is the time difference?
The Riviera Maya is on Eastern Standard Time (UTC/GMT-5).
What items are prohibited in my carry-on luggage?
For an up-to-date list of items banned from carry-on luggage, please visit: http://www.tsa.gov/travel/security-screening/prohibited-items
How much luggage can I take?
Most carriers charge a fee for checked luggage. Please check with your airline for current fees. Baggage allowance and costs vary by destination and fare type. Most airlines allow one (1) carry-on bag, free of charge. Your carry-on must be able to fit in the overhead compartment or under the seat in front of you.
What items should I keep with me in my carry-on luggage?
Please pack your valuables and things you will need within the next 24 hours in your carry-on luggage. These include (but are not limited to) your passport/government issued ID, credit cards/cash, laptop, cell phone, jewelry, glasses, contact lenses and solution (note liquid container size limits), and medication. Your checked bags will be inaccessible during your flight or may become lost during the trip.
What should I know about currency/cash?
It is best to bring multiple forms of payment. Credit cards are accepted almost everywhere and will give you the best possible exchange rate. They are also a great way to track travel expenses. For smaller expenses, you may wish to obtain a modest amount of local currency. Using your debit card at an ATM will be more cost-effective than using a Currency Exchange booth. Keep in mind that most banks have a safety feature that requires the cardholder to call prior to travel to authorize use of their cards abroad. You may want to call your bank prior to travel to ensure you will be able to use your card(s).
Should I purchase travel insurance?
Because unforeseen circumstances may arise, we have purchased travel insurance for your upcoming trip. Morris Meetings & Incentives works with Arch RoamRight® to provide each participant a travel insurance plan which includes coverage for trip delay; emergency medical treatment or evacuation; lost, stolen, or damaged baggage; or baggage delay. Please note that this plan does not include trip cancellation. Coverage begins once you depart on your trip. The plan also includes non-insurance services of Worldwide Emergency Assistance supported by UnitedHealthcare Global. Please expect to receive an electronic version of your unique ID Card and Confirmation of Benefits just before your travel date. Your Arch RoamRight ID Card will provide contact information for customer service inquiries before, during, and after your trip.
Travel insurance is valid for all Participants regardless of nationality or residency at time of travel. Our travel insurance policy does not cover a Cancel For Any Reason (“CFAR”) upgrade nor does this policy cover for any type of cancellation.
Do I need to have health insurance coverage in order to travel?
We highly encourage all travelers to carry proof of health insurance coverage. Mandatory health insurance coverage for entry into foreign countries can be required. Participants can be denied entry into countries that request proof of health insurance coverage and are unable to provide documentation. Medicare coverage does not apply or cover any medical needs outside the U.S. unless travelers have supplemental insurance such as Medicare Advantage and Medigap.
SPECIAL NEEDS / ACCESSIBILITY
How can I inform you of a medical condition, physical disability, or special dietary needs?
You will be given the opportunity to inform us of any special needs during the registration process. We will do our best to accommodate your needs.
Accessibility Statement for Morris Meetings & Incentives
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Morris Meetings & Incentives’ web content/mobile apps are partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.
Feedback
We welcome your feedback on the accessibility of Morris Meetings & Incentives’ web content/mobile apps. Please let us know if you encounter accessibility barriers; you can contact us here:
Phone: +1-801-483-6444
E-mail: snapfinanceeventsupport@morrisincentives.com
Postal Address: 101 S. 200 E. Suite 100, Salt Lake City, Utah 84111
RELEASE AGREEMENT / DATA PROTECTION AND PRIVACY
Will I need to sign a liability release agreement during the registration process?
Yes, each traveler attending this event will need to sign a liability release during registration. For a copy of the release agreement, click here.
If I need to send in a signed release agreement for one of my guests, how do I do so?
To send in a completed form for a guest registered manually through our Event Support team, click here to send an email and attach the file.
What is the data protection policy regarding this event?
All personal data that is collected during the registration process that is necessary to fulfill travel and other service requests is protected and secure. The protective measures we use depend on the sensitivity of the information and the ways in which we collect, process, and store it. These measures include security controls to prevent unauthorized access to our facilities and systems, strong authentication procedures, strict password protection protocols, and utilizing encryption software for all financial and other sensitive personal data transmitted on or through our sites.
To access our full Data Protection and Privacy Policy, click here.
TRAVEL DOCUMENTS
When will I receive my travel documents?
You will be emailed your personalized travel summary a few weeks prior to travel. We will be preparing a mobile app* which will be available several weeks prior to the trip. The app will be a wonderful and easy-to-use resource while you are on the go! Our app will include the agenda, trip information, answers to frequently asked questions, and more. Specifics regarding when and how to download the app will be included in your Travel Summary. You will want to be sure to download the app before you leave.
*Data rates may apply when you are not connected to Wi-Fi at the resort. Any resulting data charges would be at your own expense.
Our mobile app features:
- All travel information at your fingertips
- An up-to-date daily agenda
- Live time updates through push notifications (be sure to enable push notifications in your settings!)
- A customizable profile— upload a photo and contact info to share with fellow attendees, if you'd like
- Attendee-to-attendee messaging
- Activity feed to share photos, updates, and more
GETTING TO THE RESORT
Will someone be there to greet me at the airport when I arrive?
Transportation will be provided for all guests who arrive on designated travel dates. After departing the aircraft, you will need to clear immigration, collect your luggage, and then pass through customs. If you are arriving early or staying later than the designated travel dates above, you will be responsible for your own transportation.
Upon your arrival at the airport, a host from the Xcaret team will welcome you. For international flights, the airport hosts will be waiting for you in the platforms area of each terminal. Once you meet one of the hosts, he or she will lead you to the transportation vehicle that will take you to the Xcaret Resorts.
Vehicles stop at all Xcaret properties, so please make sure you get off at the Xcaret Mexico.
How often are transfers available?
Every 30 minutes from 6:00 AM to 9:00 PM
Every 60 minutes from 9:00 PM to 6:00 AM
What is the transfer time between the airport and the resort?
The transfer time is approximately 1 hour (40 miles).
What is the check-in time at the resort? What if my flight arrives before then?
Official resort check-in is at 3:00 PM. The resort will do its best to accommodate early arrivals. If your room is not ready when you arrive, you are welcome to use the facilities of the resort, including the spa, pool, gift shops, and restaurants. If you’d like to request early check-in, you can do so by contacting snapfinanceeventsupport@morrisincentives.com. Additional fees may apply.
TIME AT LEISURE / RETURNING HOME
What can I do with free time outlined on the agenda?
Feel free to enjoy the facilities at the resort, including the spa, pool, gift shops, and restaurants. If you are interested in booking activities or tours in the area, you can do so by speaking to the resort concierge or a representative at the hospitality desk.
What should I know about U.S. customs procedures?
All articles will need to be declared upon reentry into the United States, including gifts. Residents are normally entitled to a duty-free exemption of $800. Generally, one liter of alcohol per person may be entered into the U.S. duty-free by travelers who are 21 or older. Additional quantities may be entered, although they will be subject to duty and Federal excise taxes that will be assessed and collected at the port of entry. Up to 100 cigars and 200 cigarettes may also be included in the $800 duty exemption.
Please note that for any gifts received, payment of all applicable taxes, including but not limited to, customs and duty, VAT, sales and use, GST and/or income taxes will be the recipient’s responsibility. We cannot provide tax advice, please consult with your local tax adviser.