FREQUENTLY ASKED QUESTIONS

 

GENERAL PAYMENT INFORMATION

What are my payment options?
You can choose between:
Pay in Full: Pay the entire ticket price upfront.
Three-Installment Payment Plan (available January 13–April 13, 2025):
   • First non-refundable payment: 34% of the ticket cost, due immediately upon registration.
   • Second non-refundable payment: 33% automatically charged 30 days after the registration date.
   • Final non-refundable payment: 33% automatically charged 60 days after the registration date. 

Are there additional fees with registration?
No, ticket prices include all applicable taxes and service fees. There are no extra charges for selecting the payment plan.

What payment methods are accepted?
We accept the following major credit cards:
— Visa
— MasterCard
— American Express
— Discover
Not Accepted: Debit cards requiring PIN entry, checks, and PayPal.

 

 

What are all of the ticket types and payment options?
TICKET TYPE PRICE AND PAYMENT OPTIONS (All payments are non-refundable.)
General Admission—Early Pricing
January 13–April 13, 2025

$649 USD

Pay in Full at registration
or
Payment Plan: 3 installments ($220.66 at registration, $214.17 30 days later, $214.17 60 days later)

General Admission—Regular Pricing
April 14, 2025 onward

$699 USD

Pay in Full at registration only.
—Payment plans are not available.

Ultimate Congress Experience
January 13–April 13, 2025

$2000 USD

—Pay in Full at registration
or
—Payment Plan: 3 installments ($680 at registration, $660 30 days later, $660 60 days later) 

Ultimate Congress Experience
April 14, 2025 onward

$2000 USD

Pay in Full at registration only.
—Payment plans are not available.

Aveda Business College Owner Forum
January 13–April 13, 2025

$195 USD

—Pay in Full at registration
or
—Payment Plan: 3 installments ($66.30 at registration, $64.35 30 days later, $64.35 60 days later) 

Aveda Business College Owner Forum
April 14, 2025 onward

$195 USD

Pay in Full at registration only.
—Payment plans are not available.

Aveda Corporate Headquarters Tour
January 13, 2025 onward

Complimentary

—Pre-registration required. Limited availability (6 sessions offered).

 

PAYMENT OPTION DETAILS

How does the payment plan process work?
The first installment is charged at registration. Subsequent payments are automatically processed on the scheduled dates using the same credit card provided at registration. All payments are non-refundable. 

How do I select the payment plan option?
The payment plan is automatically selected as the default option on the payment page, which is the last step in the registration process:
1. Review the default payment amount (the first installment, 34%).
2. Confirm the option and proceed to complete registration.
3. Payments will be automatically scheduled for the remaining two installments.
4. Ensure your associated account remains valid and funded for all installments.

How do I select the option to pay in full?
If you prefer to pay in full:
1. On the payment page, replace the default installment amount in the payment field with the total ticket price.
2. Double-check the updated amount.
3. Confirm and complete your registration.
Important Note: If no changes are made, the system will process the first installment automatically and you will be enrolled in the payment plan. Changes cannot be made. Carefully review your payment choice before submitting payment.

Can I adjust payment dates myself?
No, the payment plan schedule is fixed and cannot be adjusted. Payments are charged automatically on the specified dates.

Can I pay for tickets with multiple credit cards?
No, only one credit card can be used for registration. The same card will be charged for all installments.

 

PAYMENT PLAN ELIGIBILITY

What tickets are eligible for the payment plan?
The payment plan applies to the following if purchased on or before April 13:
General Admission tickets
Ultimate Congress Experience tickets
Aveda Business College Owner Forum tickets
Combinations of the above tickets purchased together.

Can payment plans apply to groups?
Yes, the payment plan can be used for group purchases if tickets are purchased in a single transaction. 
— Payments are divided across all eligible tickets and follow the same installment schedule.
— The total cost will be divided across the payment plan installments.
— The same credit card will be used for all payments.

 

MANAGING MISSED PAYMENTS

What happens if a payment fails?
If a payment fails:
— Your registration will be immediately cancelled.
— All payments made up to that point will be forfeited and are non-refundable.

 

REFUNDS AND TRANSFERS

Are tickets refundable or transferable?
Refundable: Tickets are non-refundable, regardless of payment method.
Transferable: Tickets can be transferred to another individual before the transfer deadline. Transfers must be approved by Aveda Congress.

What happens if I transfer a ticket purchased with a payment plan?
The original purchaser remains responsible for completing all remaining payments. Payments made up to the point of transfer and after are non-refundable.