Facilitator

Mike Neill
Chief Learning Officer
ServiceStar

Mike is the Chief Learning Officer of ServiStar Consulting, which is celebrating its 25th anniversary of serving Credit Unions. Mike is one of the most sought after speakers in the Credit Union Movement, published researcher and author. Mike and ServiStar works with credit unions teaching them how to become more profitable through outstanding leadership, culture, and Member Experience. ServiStar clients have won multiple NAFCU Credit Union of the Year Awards. Additionally, many of the top rated credit unions in sales and member experience have been ServiStar Clients.

Prior to starting ServiStar in 1998, Mike worked as a senior executive where he led the credit union to a number two ranking, in member product penetration. Mike has an undergraduate degree in Organizational Development and is certified as an Executive Coach, by the International Coaching Federation.

Books by Mike:

• Creating and Maintaining a Credit Union Sales and Service Culture
• Coaching for Performance
  Published Research, Filene Reserach Institute
• Attributes and Skills Common Among High Performing Credit Union Managers
• Attributes and Skills Common Among High Performing Credit Union Sales and Service Performers