Frequently Asked Questions
Registration
Where can I go for registration assistance or questions when I arrive?
Visit the desk in the Customer Care counter in Room 250.
Can I register for the event onsite?
Yes. See the customer care counter in room 250. Onsite ticket price is $299 USD.
Can I register for future events at Convention?
No. Future event registration is not available.
What if I purchased a 2025 GC a ticket but am unable to attend?
Kickoff tickets are non-refundable. All other price tiers have a $50 USD cancellation fee if canceled by July 18, 2025. Any exceptions after this date will be handled on a case-by-case basis. For more information, contact your customer service team.
What is the policy for bringing children?
Global Convention is a business meeting with a focus on networking, training, and motivation. We want to minimize distractions and disturbances for all attendees. Children 16 and over are required to purchase a ticket, obtain an ID Badge, and will be allowed into all areas of Convention. Children under the age of 16 will not be issued an ID Badge, but are allowed into the general sessions, all common areas, and most activities.
Should a child become disruptive or distracting in any way to the session/workshop/activity, the parent/guardian and child will be asked to leave the area immediately. Children are not to be left unsupervised in any area of Convention for any reason at any time.
We do not solicit personal information from or market to persons under the age of 18.
General Event Information
How do I get to the Salt Palace Convention Center?
The convention center address is 100 South West Temple, Salt Lake City, UT 84101. See the address on Google Maps.
There are many transportation options:
- TRAX—Light Rail
- TRAX is the quickest, easiest, and most affordable way to navigate the city. Pay your fare in advance or use the ticket machines and electronic fare collection systems located at TRAX and FrontRunner stations. Find schedules and maps here.
- Taxi
- Taxi service in Salt Lake City is limited, and you need to call in advance to secure a ride. Rates are approximately US $25–30 from the airport to Downtown Salt Lake City.
- City Cab: 801-363-5550
- Ute Cab: 801-359-7788
- Yellow Cab: 801-521-2100
- Taxi service in Salt Lake City is limited, and you need to call in advance to secure a ride. Rates are approximately US $25–30 from the airport to Downtown Salt Lake City.
- Lyft/Uber
- Car
- There are multiple car rental services at the Salt Lake City Airport. Click here for a full list.
Getting to downtown Salt Lake City from the freeway:
- From I-15 North
- Take exit #306 for 600 South
- Use the right 3 lanes to take exit #306 for 600 South
- Use the left 2 lanes to turn left onto 300 West
- Turn right on 200 South
- The Salt Palace Convention Center will be on your left
- From I-15 South
- Take exit #309 to merge onto 600 North
- Turn right onto 300 West / John Stockton Dr
- Continue for 1.2 miles
- Continue and turn left on 200 South
- The Salt Palace Convention Center will be on your left
Can I park at Salt Palace Convention, and what is the cost?
Parking at the Salt Palace Convention Center is limited. You can find more information here. There are also surface parking and paid garage space around the Salt Palace.
Are simultaneous translation services available at Convention?
Yes! This year, all attendees will need a translation headset. Portions of the General Sessions and USANA Talks will be simultaneously translated into English, French, Spanish, Korean, Italian, and Mandarin. Your headset and translation device will be included in your registration bag.
ASL interpretation will also be available during General Sessions (Hall DE) and USANA Talks (Grand Ballroom E–J and Grand Ballroom A–D).
Language-specific channels will be displayed on screen before each show and may vary depending on the room. Please watch the screens for your channel number. Spare batteries are available at the tech booth, typically located at the back of the room with our translation team.
To use your translation headset, follow these instructions:
- Plug your headphones fully into the headphone jack.
- Press and hold the power button for two seconds.
- Change channels and frequency by pressing the CH- and CH+ buttons.
- Adjust the volume by pressing the VOL- and VOL+ buttons.
Did you know your headsets are reusable?
You’re welcome to keep them and bring them back for next year’s Convention! Just hold on to your radio device—no need to return it. Keep your earbuds and batteries as well, though fresh ones will be provided next time.
Prefer to recycle? Drop your headset in one of the boxes marked with a recycle icon as you exit the final General Session or any time during the event at the information booth.
What should I do if my translation headset doesn’t work?
If you experience difficulties with your headset, please proceed to the translation tech booth at the back of the room or the Customer Care Desk at registration located in the room 250. Additional batteries are also available.
Where is the lost and found?
Lost and found is located at the Information Desk located in the North Lobby Foyer.
Where is the first aid station?
The first aid station is located on level 1 next to Room 150, just behind the north lobby foyer.
What food options are available around the Salt Palace Convention Center?
There are no meals or food selections included with the purchase of an onsite ticket. However, there will be food kiosks and concessions in the main hallway. There are also a variety of quick bits around the Salt Palace Convention Center. Check them out here.
Is there luggage storage at Convention?
No. We suggest you keep your purchases and luggage in your hotel room.
Is Wi-Fi available at the Salt Palace Convention Center?
Yes, connecting to Wi-Fi at Convention is easy. Select the unlocked "USANA2025_Guest" network. Enter “USANACon25!” as password.
What booths and attractions will be at Convention?
Check out the following booths: Elevating-U, Digital Experience, Ethics & Education, Sanoviv, USANA Foundation, Digital Tools, USANA Grow, and Sustainability.
Can I purchase a Manufacturing Tour ticket onsite?
Stop by the Customer Care counter in Room 250 to check if any spots are still available for the Manufacturing Tour. We’d love to have you join us for this behind-the-scenes experience! Also, available online here starting Wednesday, Aug. 20, 20025.
What else is there to do at the USANA Home Office besides the Manufacturing Tour?
There’s plenty to explore! Complete all four activities in the Prize Pursuit scavenger hunt and earn an exclusive pin—only available through this challenge. Check the USANA Live app under the Prize Pursuit module for details.
You can also visit the Dr. Wentz Science and Activation Area in the gym for 1:1 time with our scientists, photo ops, and hands-on experiences. Don’t miss the newly renovated Garden Tower or the USANA North building, where you can help pack a food bag with Kids Eat. See the USANA Live app for hours and refer to the map below for all activity locations.
What should I bring when visiting the USANA Home Office?
When you visit the USANA Home Office, please bring:
- Your phone with your Manufacturing Tour QR code ticket ready to scan.
- Only a small bag, if necessary. Storage space is limited, so please pack light.
- Tour-appropriate clothing: closed-toed shoes, full-length pants, and no jewelry are required.
- Plenty of energy and excitement—we can’t wait to show you around!
How much time should I plan for the Manufacturing Tour and visiting the USANA Home Office?
Getting There
- Buses depart from the south entrance of the Salt Palace Convention Center (200 South, west of the Hyatt Regency)
- Running every 15–20 minutes
- Travel time is 20–30 minutes each way
- Plan for 2–3 hours total for the full Home Office experience
How do I get to USANAfest?
Check out the overview map above for a visual guide! Attendees will be walking from the Salt Palace Convention Center to the Gallivan Center. Here's the route:
Start from the Convention Center entrance near the Hyatt and bus stop on 200 S, then head east for about 5 minutes. Cross West Temple and Main Street, follow the crosswalk—and follow the music! It’s about a block and a half walk, and yes, you’ll hear the party before you see it. Look out for signs along the route and friendly law enforcement helping with crossings.
Reminder: Brand Partners must bring their USANA badges for entry.
Will there be food at USANAfest?
Absolutely! A variety of delicious food trucks will be on-site with meals and treats available for purchase. With gratitude to these amazing food trucks for donating 5–10% of sales to the USANA Foundation—thank you for giving back! Here’s a taste of what’s coming:
- Falafel Tree – Mediterranean and Egyptian dishes like falafel wraps, gyros, hummus, and garlic fries.
- Happy Tummie – Asian-fusion comfort food featuring crispy fried chicken and Thai-inspired sauces.
- Silver Moon Taqueria – Mexican favorites with a focus on fresh and flavorful seafood tacos.
- Liv Pure Acai – Organic acai bowls, smoothies, and toasts with vegan and gluten-free options.
- Smoke a Billy BBQ – Slow-smoked barbecue classics, sliders, and hearty Southern-style sides.
- Jamaica’s Kitchen – Authentic Jamaican cuisine including jerk chicken, curry goat, and oxtail.
- DaKine Grindz – Hawaiian and Filipino plate lunches with kalua pork, lumpia, and adobo.
- Twisted Sugar – Gourmet cookies and sweet treats with a variety of seasonal flavors.
- Shirokuma Co – Taiwanese shaved snow and bubble waffles topped with fruit, boba, and mochi.
What activities will be at USANAfest?
Get ready for a night of fun with purpose—100% of game proceeds go to the USANA Foundation! Purchase tickets to play and support a great cause. Activities include:
- Giant Ladder Ball & Checkers
- Jenga & Connect Four
- Cornhole, Foosball, Air hockey & Mini Golf
- Prizes up for grabs!
The Free Radicals will keep the energy high with live music all night. Don’t miss the dance battle competition stations, photo-ops, artist wall & raffle, and the rock-climbing walls!
Can I register for the USANA Foundation Fun Run onsite?
Yes! Onsite registration will be available during the event. Just be sure to complete your registration online and pick up your t-shirt at the registration area in Room 250, starting Thursday afternoon.
Where is the start line for the USANA Foundation Fun Run, and what’s the route?
You’ll find the start line and full route details on the in the USANA Live app. Be sure to review it in advance so you’re ready to run (or walk!) for a great cause.
Product Purchasing & Fulfillment
What if I need to cancel or modify my order?
See the customer service counter in the Product Fulfillment area in the USANA Expo (Halls A & B).
Do I need to have a name assigned to my GC 2025 ticket to shop?
Yes, a 2025 Global Convention (GC) ticket will need to have a name assigned in order to place an order for products.
What forms of payment are accepted?
All major credit cards (Visa, MasterCard, Discover, AMEX, China Union Pay, JCB, Alipay) are accepted. Cash or checks will not be accepted. If you are traveling internationally, please be sure to let your bank know to avoid any disruptions with your credit or debit card service.
Where can I shop for USANA Logo Gear?
USANA Logo gear is available for purchase in person at the GC 2025 event only. It is located in the USANA Expo (Halls A & B). See app for hours.
Can someone pick up an order on my behalf?
If you are unable to pick up your order at GC 2025, you can designate an onsite team member to pick it up for you by providing them an email giving them permission to retrieve your order. You will also need to provide them with their order confirmation email.
Is shipping available for products I purchase?
No. There is a FedEx Business Center located near the Salt Palace Convention Center you can use at your own cost.
Are there any purchase limits on USANA products or logo gear?
No. There is no purchase limit on products or logo gear. All products and logo gear are available while supplies last. Bulk purchasing of Rev3 is available only at the Salt Palace during this event.
What’s the latest date/time I can order or pick up product at this event?
Orders must be placed by Saturday, August 23, at 2:00 p.m. Orders must be picked up by Saturday, August 23, at 3:00 p.m. Any orders not picked up at this point are forfeited and will not be refunded or shipped.
Can I store my purchase somewhere during the event?
No. Product storage is not available after purchase. Products must be picked up by Saturday, August 23, at 3:00 p.m.
In case I am unable to locate a product or pack on the shop page, what should I do?
If you can't find what you're looking for on USANA Shop, then the product is no longer available.
Are GC 2025 guests able to purchase products or logo gear?
No, only Distributors with Distributor IDs will be permitted to purchase products. Guests can work with the Distributor they came with to purchase items onsite.
How are returns or cancelations processed?
Exchanges will be honored onsite, but no refunds will be issued. Any orders not picked up at this point are forfeited and will not be refunded or shipped.
What do I do if I don’t receive a confirmation email?
Head to the customer service counter in the Product Fulfillment area of the USANA Expo (Halls A & B).
If I’m unable to log into the Hub page to order, what should I do?
Head to the customer service counter in the Product Fulfillment area of the USANA Expo (Halls A & B).
Is there a tax refund available?
No. For any purchasing-related inquiries that we missed, please visit the customer service counter in the Product Fulfillment area of the USANA Expo (Halls A&B).
Can I store my purchase somewhere during the event?
No. Product storage is not available after purchase.