Update on Passport Processing Times
Routine processing will take 10-13 weeks and expedited processing, which costs an additional $60, will take 7-9 weeks. Processing time begins the day the application is received and does not include mailing time. 

Enrollment

Enrolling in TSA PreCheck means faster-moving lines with no need to remove shoes, laptops, 3-1-1 liquids, belts or light jackets. Enrolling is easier than ever with 500+ enrollment locations nationwide. Please visit: https://www.tsa.gov/precheck for more information.

Ask TSA

If you're wondering when your airport's TSA PreCheck lanes are open, why your TSA PreCheck indicator isn't showing up on your boarding pass, or pretty much anything else related to the security screening, text your questions to Ask TSA (275-872). You'll get an answer right away, right on your mobile device. The virtual assistant offers quick answers to frequently asked questions. For more complex issues, AskTSA staff are available daily from 8 a.m. to 6 p.m. ET. Another great place for questions and comments is @AskTSA on Twitter and Facebook Messenger.  

Use points or miles to pay for TSA 

From airlines and hotels to credit cards and travel sites, many rewards programs enable use of points or miles to cover the costs of TSA PreCheck enrollment. Some programs even cover family and friends as well. It's a terrific way to enjoy all the benefits of TSA PreCheck for five years. Please find the link here for participating programs for an easier way to cover the cost of TSA PreCheck.  

Coverstar Central will designate Southwest Airlines as a Preferred Carrier in all Meeting communications. Coverstar Central will provide Southwest a draft of Coverstar Central's meeting communication to travelers within 3 days of the Effective Date for Southwest's review and comment. Coverstar Central will provide Southwest a final copy of Coverstar Central communication to travelers within 14 days of the agreement start date. Coverstar Central will include the following in its communication to travelers: SWA Business preferred carrier status, Booking Dates, Travel Dates, Eligible Distribution Channels, Airport and booking link.

Rapid Rewards Membership link to include in traveler communication and internal sites: www.southwest.com/corporaterewards

HOTEL

When is check-in/check-out?
Check-in is any time after 3:00 pm and check-out is any time before Noon.

Is there WIFI available?
Yes, guests staying at the hotel will have free WIFI available throughout the resort.

Electricity?
Sockets operate at 110 Volts/60 Hertz, the same as the U.S.

I’ve never been to an all-inclusive resort before, what should I keep in mind?
If you plan to eat in one of the specialty restaurants there may be additional charges for upgraded menu or alcohol selections.

There is an all-day buffet located at the resort.  Hours are subject to change.

All dietary and allergy restrictions will be accommodated.  Please notify your server of specific needs.

Gratuities?
Tips and gratuities have been pre-paid for all group activities. Tipping your servers at restaurants is welcomed. 

I see there is a spa onsite, I would like to relax. How can I book an appointment?
Most people will book an appointment upon arrival. We are pleased to offer conference attendees a 15% discount at the spa when a service is booked.

I have an allergy or dietary restriction, can the hotel accommodate that?
Yes, the hotel can accommodate food allergies and dietary restrictions, please make each server aware at each of the meals. Also, please fill out any allergies or dietary restrictions when registering for the event. 

Will I need to pay for anything extra while on site?
The resort is all-inclusive, but should you want any premium alcohols or menu selections there will be an upgrade charge. You will be asked to provide a credit card upon check in for any incidentals during your stay. 

Will I need to make dining reservations for any of my meals?
If there is somewhere specific that you would like to eat, it is suggested to make any meal reservations in advance. There is walk up availability, but that will depend on demand.

What happens if there is a medical emergency while at the resort?
The hotel is equipped with an onsite infirmary, and there is an emergency room not far from the resort should you need to be transferred.

What languages do the staff speak at the resort?
Spanish is the official language; however, most employees speak relatively good English among other languages.

TRAVEL

How do flights get booked?
IMS will arrange all transportation including flights. When registering in the Travel section, please select your correct days of travel and any other additional information such as Known Travelers Number (KTN). After you register, an IMS travel agent will reach out to reconfirm your full name as well as flight details. 

What airport should I plan to fly into?
Please plan to fly into the Cancún International Airport (CUN).

How will I get from the airport to the hotel?
You must go through your registration and include your travel dates so that we can start making travel arrangements for you. Transportation is included in the trip.  

If flights are booked on their own, you must advise us of your flight itinerary in order to be transferred to/from the airport to the hotel.

How far is the hotel from the airport?
40.7 miles from Cancún International Airport to Hotel Xcaret Mexico.

How will I find the transportation when I arrive at the airport?
Upon your arrival, please look for our local partners holding a Latham sign, who will direct you to the transportation. There will be signs directing you to the vehicles holding the event logo. Please avoid stopping at any taxi stands or time share areas on your way to the exit, as these services are not included and will not be reimbursed.

Am I allowed to bring multiple electronic devices to Mexico, such as cameras, cell phones, and laptops?
You can bring up to two cameras or camcorders with related gear, three cellphones or other wireless devices, one GPS, one electronic organizer, one portable computer (laptop, notebook, tablet, or omnibook), one portable copier or printer, one CD burner, and one portable overhead projector with its accessories. If you bring more than one of these items, you may be charged a fee of up to 200 USD. 

How early should we depart from the hotel to get back to the airport?
Onsite, please look over your departure notice in your welcome packet to find your departure time. Please be in the lobby day of departure 30 minutes prior to your assigned departure time in order for you to checkout and settle any incidentals.

EVENT LOCATION

What are some items that I should not forget to bring with me?
- Sunscreen
- Insect Repellent
- Sunglasses
- A hat
- Swimwear
- Water Shoes
- Comfortable Shoes
- Casual and Comfortable clothing
- Resort casual clothing for cocktails and dinner
- Any major medications; enough for your entire stay. Remember to pack these in your carry on.

What are the COVID entry protocols for Mexico?

Are there any vaccine or testing requirements to enter Mexico? No proof of vaccination or testing is required. 

Are there any testing requirements to enter back into the U.S.? No proof of vaccination or testing is required to reenter the U.S.

Do we need to wear masks when traveling? Masks are no longer required on airlines, hotels or public areas in Mexico. Do whatever feels comfortable to you.

I have never been to Mexico, what is the weather like there in January?
Cancún will have warm weather with an average temperature of 82°F during the day, and 63°F during the evenings. The sun will be strong, so please take care of yourself.

What is the currency?
The Mexican peso (MXN) is the official currency. However, the US dollar is widely accepted.

Drinking age?
The legal drinking age in the country is 18 years old. 

Taxes?

Cancun, like the rest of Mexico, has a Value Added Tax (VAT) of 16%, which applies to most goods and services, including accommodations, dining, and other tourism-related activities. This tax is usually included in the prices you see, so there are no additional charges at checkout.

PROGRAM & REGISTRATION

What are the program dates for 2025 Coverstar Central Great Escape ?
Wednesday, January 8 - Sunday, January 12, 2025.

I would like to extend my trip; can I do that?
Of course, we would love for you to stay longer and enjoy everything Cancún has to offer. We will have the event room rate available for 3 days pre/post the conference (as resort availability allows).

Please see the room rates below based on per night with taxes and fees included.

Double Occupancy - $621.00

How do I know if I submitted my registration correctly?
Once your registration is submitted, you will receive an on-screen confirmation as well as an emailed confirmation including your registration number. Please check your spam folder, especially if your company's security filters are strong.

How do I make changes to my registration?
Upon completion of your registration you will receive a confirmation email that will include a registration number and a link that will direct you back to your completed registration. You will need to login using your email and unique registration number provided within your confirmation email. 

Once you log in, you will be able to view or modify your existing registration.

If I did not receive a registration confirmation, what should I do?
If you did not receive a confirmation email, please check your junk folder as it may have been mislabeled as spam. if you still cannot locate, please email admin@incentivems.com and we will resend the confirmation email. 

I still have some questions regarding 2025 Coverstar Central Great Escape .
Please contact admin@incentivems.com with your questions and we will get back to you!