PACKAGE INCLUSIONS
WHAT'S INCLUDED IN MY TRAVEL PACKAGE?
- Round-trip transfers on group travel dates between the airport and hotel
- Four (4) nights accommodations at The Joule
- Breakfast in Hotel CBD Provisions restaurant per guest at leisure
- One complimentary spa treatment
- LifeWave Breakfast Meeting
- LifeWave Welcome Reception
- LifeWave Activity - Chicken N Pickle
- LifeWave Farewell Night
- Transportation to the LifeWave Convention on Thursday October 17th
- All baggage handling at the hotel
- All hotel taxes and gratuities
WHAT'S NOT INCLUDED THAT I SHOULD EXPECT TO PAY FOR?
The following personal travel expenses are not included in your travel package:
- Air transportation to and from Dallas Fort Worth International Airport (DFW)
- Mileage
- Meals outside of what is outlined in the agenda
- Airport parking
- Baggage and flight change fees
- Activities/tours you book on your own
- Dry cleaning
- Laundry services
WHOM SHOULD I TIP?
Customary gratuities have been taken care of on your behalf for all hotel and airport staff, as well as all staff involved in our functions. Gratuities for services you book yourself (tours, spa, or salon services) are not included and would be at your own discretion.
EARLY ARRIVALS
The official group travel dates for this program are Sunday October 13th – Thursday October 17th. Guest who will be arriving early on Saturday October 12th due their scheduled event in Salt Lake City to visit the new office will also have a hotel room provided for them on the evening of October 12th. Guests who are not part of the Salt Lake City event on the second week of October but would like to arrive before the 13th will need to pay for accommodations on nights previous to the 13th.
REQUIRED DOCUMENTATION
WHAT TYPE OF IDENTIFICATION/DOCUMENTATION IS REQUIRED FOR THIS PROGRAM?
It is your responsibility to be in possession of the proper personal identification and travel documents for your trip. Guests without proper documentation will be denied transit and/or entry, and will not be eligible for a refund of travel or personal expenses.
For travel that commences, terminates, and stops only in the 50 United States, all adults 18 years or older are required to have valid government-issued photo identification. Acceptable forms of identification for domestic travel include a valid driver’s license, military I.D., state-issued photo identification, or passport. Please visit https://www.tsa.gov/travel/security-screening/identification to view all acceptable forms of identification.
If your state does not participate in, or is not yet in compliance with, the REAL ID Act, you may be required to have a valid U.S. Passport for domestic travel. For more information about the REAL ID Act, please visit the U.S. Department of Homeland Security REAL ID Act website.
For guests traveling from outside the United States: a valid passport is required. Please check your country's specific requirements prior to travel.
PLANNING AHEAD
WHAT WILL THE WEATHER BE LIKE? WHAT SHOULD I PACK?
Daily high temperatures decrease by 11°F, from 84°F to 73°F, rarely falling below 60°F or exceeding 92°F.
Daily low temperatures decrease by 10°F, from 64°F to 54°F, rarely falling below 42°F or exceeding 73°F.
Suggestions include casual cotton clothing with a jacket or sweater for air-conditioned locales or cooler evenings. Comfortable shoes are always suggested. You may wish to bring dressier clothes for evening functions.
WHAT IS THE TIME DIFFERENCE?
Dallas, Texas is on CDT — Central Daylight Time (UTC/GMT -5 hours)
WHAT ITEMS ARE PROHIBITED IN MY CARRY-ON LUGGAGE?
For an up-to-date list of items banned from carry-on luggage, please visit: http://www.tsa.gov/travel/security-screening/prohibited-items
HOW MUCH LUGGAGE CAN I TAKE?
Most carriers charge a fee for checked luggage. Please check with your airline for current fees. Baggage allowance and costs vary by destination and fare type. Most airlines allow one (1) carry-on bag, free of charge. Your carry-on must be able to fit in the overhead compartment or under the seat in front of you.
WHAT ITEMS SHOULD I KEEP WITH ME IN MY CARRY-ON LUGGAGE?
Please pack your valuables and things you will need within the next 24 hours in your carry-on luggage. These include (but are not limited to) your passport/government issued ID, credit cards/cash, laptop, cell phone, jewelry, glasses, contact lenses and solution (note liquid container size limits), and medication. Your checked bags will be inaccessible during your flight or may become lost during the trip.
WHAT SHOULD I KNOW ABOUT CURRENCY/CASH?
It is best to bring multiple forms of payment. Credit cards are accepted almost everywhere and will give you the best possible exchange rate. They are also a great way to track travel expenses. Keep in mind that most banks have a safety feature that requires the cardholder to call prior to travel to authorize use of their cards abroad. You may want to call your bank prior to travel to ensure you will be able to use your card(s).
SHOULD I PURCHASE TRAVEL INSURANCE?
Because unforeseen circumstances may arise, we recommend that you purchase travel insurance to protect any personal travel arrangements you may make or medical situations your health insurance may not cover while away from home. We suggest you consult your insurance provider to determine what coverage you will have while traveling.
We recommend Arch RoamRight’s® Pro Plus Plan, which includes coverage for trip delay; emergency medical treatment or evacuation; lost, stolen, or damaged baggage; or baggage delay. Please note that this plan does not include trip cancellation. Coverage begins once you depart on your trip. The plan also includes non-insurance services of Worldwide Emergency Assistance supported by UnitedHealthcare Global. For more information or to purchase a travel insurance plan, click here.
DO I NEED TO HAVE HEALTH INSURANCE COVERAGE IN ORDER TO TRAVEL?
We highly encourage all travelers to carry proof of health insurance coverage. Mandatory health insurance coverage for entry into foreign countries can be required. Participants can be denied entry into countries that request proof of health insurance coverage and are unable to provide documentation. Medicare coverage does not apply or cover any medical needs outside the U.S. unless travelers have supplemental insurance such as Medicare Advantage and Medigap.
WHAT IS THE CANCELLATION POLICY?
- From date of booking until September 25, 2024: You may cancel or change your registration online and receive a full refund.
- From September 26, 2024 until departure: 100% penalty
EXTENDING YOUR STAY
CAN I EXTEND MY STAY?
Yes, of course! Please understand that you will be responsible for any additional costs (including hotel, transportation to/from the airport, and any increase in airfare) incurred by your request. For pricing and availability, please contact lifewaveeventsupport@morrisincentives.com.
FLIGHT ARRANGEMENTS AND INFORMATION
WHAT KIND OF AIRFARE IS INCLUDED IN MY PACKAGE?
Air transportation to and from Dallas Fort Worth International Airport (DFW) is not included in this program. Once you are registered for the trip, you will be responsible for booking your own round-trip flights. LifeWave will reimburse you up to $1,200 per guest (flying within the United States), or up to $4,000 per guest (flying internationally). Reimbursement will be issued 30 days after the close of the trip, and only after receipts have been submitted to events@lifewave.com.
WHAT DATES/TIMES SHOULD I BOOK MY FLIGHTS TO ARRIVE/DEPART?
Please make your flight arrangements to arrive/depart from Dallas Fort Worth International Airport (DFW). Group arrival date is October 13, 2024. This event concludes on October 17th and you will be provided transportation to the LifeWave Convention location on that date. Please be sure to book your departure flight for the day you wish to depart Dallas after the LifeWave Convention. We ask that you forward your flight details by Friday, October 20th, 2024 to ensure your transportation is arranged. Once we receive your flight itinerary, we will book a transfer on your behalf. If you book your flights beyond the group dates, you are in charge of booking your own transportation between the airport and the hotel.
HOW DO I UPLOAD MY FLIGHT DETAILS ONCE MY FLIGHTS ARE BOOKED?
If you’ve booked your flights on your own, you’ll need to log back into your registration to add your flight details. Failure to do this will result in a transfer between the airport and hotel not being booked and a flight reimbursement not being issued.
- Link to modify your registration: https://na-admin.eventscloud.com/ereg/modifyreg.php?eventid=808867
- Email address: the email address you registered with
- Event password: dallas2024
You will need to do this for each guest on your registration, individually, using the email address you provided on their behalf. If you need assistance, please contact our event support team.
CHECKING IN FOR YOUR FLIGHT
24 HOURS PRIOR:
We strongly suggest checking in online for your flight. Online check-in is typically available within 24 hours of flight departure time. You can also pre-pay luggage fees, reconfirm/change your seat assignment, and sign up for flight updates.
DAY OF DEPARTURE:
Please reconfirm your itinerary prior to leaving for the airport, as schedule changes and flight delays are common. You can also download the airline's mobile app to access your boarding pass and view flight changes/updates.
For domestic flights, the standard recommendation is two hours prior to departure. However, recommended arrival times vary by airport and may be longer, so it’s best to check the airport website. This time accounts for parking, shuttles, check-in/baggage drop-off, security screening, and arriving at your departure gate no later than 30 minutes prior to your scheduled flight departure time.
For international flights, the standard recommendation is to arrive at the airport three hours prior to departure; however, recommended arrival times vary by airport and may be longer, so it’s best to check the airport website. This time accounts for parking, shuttles, check-in/baggage drop-off, security screening, and arriving at your departure gate no later than 30 minutes prior to your scheduled flight departure time.
AT THE AIRPORT:
At the check-in counter or kiosks, you'll be asked to present your identification and check your luggage (if any). If you are checking luggage, please verify it is checked through to your final destination (DFW). Keep in mind gate assignments can change, so keep an eye on the airport monitors for flight updates.
AT THE AIRPORT
WHEN SHOULD I BE AT THE GATE?
Most airlines close the boarding doors 10 minutes prior to the scheduled departure time to allow time to complete final paperwork and baggage loading. Whenever possible, passengers should be at the assigned departure gate no later than 30 minutes prior to the scheduled departure time for domestic flights. For international flights, passengers should arrive 45 minutes prior to the scheduled departure time because gate agents will need to re-verify passports prior to boarding. Please check with the airline carrier for their specific recommended gate time frames.
WHEN DOES BOARDING BEGIN?
Boarding typically begins 20-30 minutes prior to the scheduled departure time for domestic flights and 45-60 minutes prior to the scheduled departure time for international flights. Depending on the connection airport, connecting flights may only allow as little as 30 minutes between when the first flight arrives and the second flight departs. It is imperative that you get to your next gate as quickly as possible, and if needed, find a restroom within the vicinity of your next gate or use the lavatory onboard your next flight. Please check with the airline carrier for their specific recommended boarding timeframes.
TRAVEL DOCUMENTS
WHEN WILL I RECEIVE MY TRAVEL DOCUMENTS?
You will be emailed your personalized travel summary a few weeks prior to travel. We will be preparing a mobile app* which will be available several weeks prior to the trip. The app will be a wonderful and easy-to-use resource while you are on the go! Our app will include the agenda, trip information, answers to frequently asked questions, and more. Specifics regarding when and how to download the app will be included in your Travel Summary. You will want to be sure to download the app before you leave.
*Data rates may apply when you are not connected to Wi-Fi at the hotel. Any resulting data charges would be at your own expense.
Our mobile app features:
- All travel information at your fingertips
- An up-to-date daily agenda
- Live time updates through push notifications (be sure to enable push notifications in your settings!)
- A customizable profile— upload a photo and contact info to share with fellow attendees, if you'd like
- Attendee-to-attendee messaging
- A place to share trip photos
GETTING TO THE HOTEL
WILL SOMEONE BE THERE TO GREET ME AT THE AIRPORT WHEN I ARRIVE?
Transportation will be provided for all guests who arrive on designated travel dates. After departing the aircraft, you will need to collect your luggage. At that point, please look for staff holding a LifeWave sign and identify yourself. If you are arriving early or staying later than the designated travel dates above, you will be responsible for your own transportation.
WHAT IS THE TRANSFER TIME BETWEEN THE AIRPORT AND THE HOTEL?
The transfer time is approximately 30 minutes (24 miles).
WHAT IS THE CHECK-IN TIME AT THE HOTEL? WHAT IF MY FLIGHT ARRIVES BEFORE THEN?
Official hotel/resort check-in is at 3:00 PM. The hotel will do its best to accommodate early arrivals. If your room is not ready when you arrive, you are welcome to use the facilities of the resort, including the spa, pool, gift shops, and restaurants. If you’d like to request early check-in, you can do so by contacting lifewaveeventsupport@morrisincentives.com. Additional fees may apply.
TIME AT LEISURE
WHAT CAN I DO WITH FREE TIME OUTLINED ON THE AGENDA?
Feel free to enjoy the facilities at the resort, including the spa, pool, gift shops, and restaurants. If you are interested in booking activities or tours in the area, you can do so by speaking to the hotel concierge or a representative at the hospitality desk.
SPECIAL NEEDS / MEDICAL ISSUES
HOW CAN I INFORM YOU OF A MEDICAL CONDITION, PHYSICAL DISABILITY, OR SPECIAL DIETARY NEEDS?
You will be given the opportunity to inform us of any special needs during the registration process. We will do our best to accommodate your needs.
WHAT SHOULD I KNOW ABOUT CORONAVIRUS (COVID-19)?
For the most up-to-date information concerning COVID-19, please visit the following websites:
- World Health Organization: https://www.who.int/emergencies/diseases/novel-coronavirus-2019
- US State Department Travel Advisory: https://travel.state.gov/content/travel/en/traveladvisories/traveladvisories.html/
- Centers for Disease Control and Prevention: https://www.cdc.gov/
DATA PROTECTION AND PRIVACY
WHAT IS THE DATA PROTECTION POLICY REGARDING THIS EVENT?
All personal data that is collected during the registration process that is necessary to fulfill travel and other service requests is protected and secure. The protective measures we use depend on the sensitivity of the information and the ways in which we collect, process, and store it. These measures include security controls to prevent unauthorized access to our facilities and systems, strong authentication procedures, strict password protection protocols, and utilizing encryption software for all financial and other sensitive personal data transmitted on or through our sites.
To access our full Data Protection and Privacy Policy, click here.