General/Registration/Presenter 

1. Question: Does NAA offer scholarships to attend Convention?
   Answer: Not at this time - if this changes, we’ll announce it via our weekly eNews.
    
2. Question: If you purchase an Exhibit Booth and you have two booth participants, do they get to attend the sessions or do they only have access to the Learning Expo? 
   Answer: Two booth participants will have access to both the Learning Expo and the sessions. Registration for two additional booth participants may be purchased for a discounted price of $350 using a registration code. You can contact exhibit-sponsor@naaweb.org for that code. 
    
3. Question: What is your cancellation policy?
   Answer: Cancellations received on or before January 9, 2025 will receive a refund, less a 15% cancellation fee.  After January 9, 2025 no refunds will be given. You must notify us in writing via email to this address convention@naaweb.org and receive confirmation your email has been received.  
    
4. Question: What happens if I don’t show up to the event and don’t cancel? 
   Answer: Refunds will not be given to participants who do not show and do not request a cancellation prior to January 9, 2025.
    
5. Question: What if I can’t attend any more but I want to send a colleague instead? Can I send someone else? 
   Answer: If you are no longer able to attend, you can transfer your registration to another person. Registrations will be assessed a $25 transfer fee, payable by the recipient of the transferred registration. Changes to registration may only be made by emailing convention@naaweb.org. The email must include the registrant’s name and a list of items to be changed. Changes are made in the order received. A confirmation email will be sent to the registrant once changes are completed.
    
6. Question: What is the cost of registration if I am selected as a presenter or co-presenter? 
   Answer: The “lead presenter” registration fee is $380. Additional presenters are eligible for the lowest rate of $580. 
    
7. Question: What does my participant registration fee include? 
   Answer: It includes access to all educational sessions, Learning Expo, and the following food and beverage events: Welcome Reception on Sunday (light bites  and drinks), lunch on Monday and Tuesday, coffee service every day, and continental breakfast on Wednesday.  
    
8. Question: How do I advocate to attend NAA25?
   Answer: To help you make the case for attending Convention, we’ve developed a handy Make the Case guide. This guide will help you align your priorities and challenges with the goals of NAA25, identify the financial cost of your participation, and prepare a pitch to your leadership.    
    
9. Question: A company reached out to me about hotels or Attendee/Exhibitor Lists. Should I trust them?
   Answer: We have received word that third parties have started contacting exhibitors, potential exhibitors and attendees, offering discounts on registration and hotels, and suggesting they have attendee, exhibitor and NAA Member lists available for purchase. Please be advised that these offers are scams. Entering into financial agreements with these companies can have costly consequences. Please contact us at convention@naa.web.org if you have any questions. Our special rate for lodging can be found here.

Exhibitors/Sponsors

1. Question: What does my booth purchase include? 
   Answer: For a premier or standard booth purchase, you receive two convention registrations. Registrations for additional booth personnel can be purchased for $350 following booth purchase. After your purchase, you will receive a communication from the Convention staff to identify your booth personnel and, at that time, you will be provided instructions on how to purchase additional booth personnel.  
    
2. Question: Do you provide a list of participants to exhibitors? 
   Answer: No we do not provide registrant contact information to any exhibitors.  
    
3. Question: Do you provide a list of participants to sponsors?
   Answer: Convention sponsors only receive a list of those registrants who “opted in” during the registration process.   
    
4. Question: Can you have a W9 form completed? 
   Answer: Here is a W9 form.