QUICK LINKS
 

• PACKAGE INCLUSIONS

• REQUIRED DOCUMENTATION

• PLANNING AHEAD

• FLIGHT ARRANGEMENTS AND INFORMATION

• UPGRADES

• TICKET CHANGES / CANCELLATION

• SEAT ASSIGNMENTS

• CHECKING IN FOR YOUR FLIGHT

• AT THE AIRPORT

• TRAVEL DOCUMENTS

• GETTING TO THE PIER

• CRUISE INFORMATION

• LIFE ON BOARD AMADEUS DIAMOND

• SPECIAL NEEDS / MEDICAL ISSUES

• DATA PROTECTION AND PRIVACY

  

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PACKAGE INCLUSIONS
 

WHAT'S INCLUDED IN MY TRAVEL PACKAGE? 

• Round-trip economy airfare for you and a guest from home cities to Paris, France on main program dates
• Round-trip ground transportation on group travel from Charles de Gaulle International Airport (CDG) to the cruise pier on main program dates
• Seven (7) night accommodations aboard the Amadeus Diamond
• Buffet breakfast, lunch, and dinner onboard the ship
• Ultradent Welcome Event
• Ultradent Farewell Event
• Beverage Package - Wine, draft beer and soft drinks for lunch and dinner as well as bottled water in cabins (replenished daily)
• Onboard activities
• All baggage handling onboard the ship

WHAT'S NOT INCLUDED THAT I SHOULD EXPECT TO PAY FOR?

The following personal travel expenses are not included in your travel package:

• Mileage
• Specialty dining (meals offboard the ship, upgrades, and minibar purchases)
• Onboard activites with surcharges
• Airport parking 
• Baggage and flight change fees 
• Activities/tours you book on your own
• Dry cleaning 
• Laundry services

WHOM SHOULD I TIP?

Mandatory, minimum pre-paid gratuities have been taken care of on your behalf for all cruise staff. However, if you feel like your stateroom attendant, waitress or waiter, or any other cruise staff member has done an exceptional job during the week, you are welcome and encouraged to add an additional gratuity for those staff members. Gratuities for additional services you book yourself (tours/excursions, spa, or salon services) are not included and will be additional and at your own discretion, as well.

PREGNANT WOMEN AND MINORS

Ship is unable to accommodate women past their sixth month of pregnancy and may limit the number of passengers less than three years of age aboard the Ship. Any passenger under the age of sixteen must be accompanied by an adult over the age of twenty-one. If the accompanying adult is not a parent, a “Parental Consent Guardianship Form” must be signed by a parent or legal guardian of the child and received by Company prior sailing.
 

 

   

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REQUIRED DOCUMENTATION
 

WHAT TYPE OF IDENTIFICATION/DOCUMENTATION IS REQUIRED FOR THIS PROGRAM?

All passengers must have a passport valid for 3 months beyond the return date/through the event dates for this trip (valid up until July 16, 2025). The number of blank pages you need varies based on your passport origin country and the destination. 

Regardless of a country’s entry requirements, we strongly recommend traveling with a passport that is 1) valid for at least six months 2) has at least 2 blank pages. Entry requirements can be changed without notice and this will ensure you have no issues or delays at the airport or at immigration.

Please be sure to check the entry requirements for your destination. For U.S. Citizens, refer to the country-specific page on the Travel.State.Gov website, which will post the latest requirements needed for entry. You may be denied boarding if you do not meet these requirements.

As requirements vary for each nationality and individual citizen's situation, we recommend all travelers verify their individual documentation requirements with their local consulate or a visa service, such as VisaCentral (http://visacentral.com/).

Electronic Travel Authorization (ETA) for the United Kingdom ***

In addition to a passport, participants traveling to England, Scotland, Wales, and Northern Ireland (UK) are required to apply, and receive approval, for the ETA (this is not a Visa, this is a digital permission to enter the UK). To successfully complete an ETA registration, all applicants will be required to have a valid passport, internet access, and sufficient financial means to pay for the ETA fee. The ETA, currently listed at £16, is your responsibility to purchase. 

ETA is a mandatory digital permission for visa-exempt travelers visiting the UK. Key points include:

• Application Process: Travelers must apply for an ETA before their journey, either via the UK ETA app or online through the official GOV.UK website. Applicants need to provide personal and passport details, a valid photo, and answer a set of questions.
• Validity: An approved ETA is valid for multiple entries over a two-year period or until the holder's passport expires, whichever comes first. 
• Requirements for Non-European Nationals: As of January 8, 2025, nationals from countries such as the USA, Canada, Australia, and others are required to obtain an ETA before travelling to the UK.
• Requirement for European Nationals: From 2 April 2025, European nationals (excluding Irish citizens) will need an ETA to travel to the UK without a visa. 
• Travelers in Transit: Individuals transiting through the UK are also required to obtain an ETA. 

Please click here for more information and to apply.

**The ETA is ONLY for those guests who will be traveling through any UK territories on their way to France.

HOW DO I APPLY FOR A U.S. PASSPORT? HOW LONG DOES IT TAKE TO GET ONE?

Visit the U.S. State Department Passport website for more information about applying for a U.S. Passport, including passport fees. Please be advised that routine processing times can be 10-13 weeks, so please plan accordingly. Expediated processing can be 7-9 weeks. 

We recommend taking a photo of your passport on your phone and/or emailing it to yourself in the event your passport is lost, damaged or stolen while traveling. This will help expedite the passport replacement process in the unlikely event this should occur.

 

   

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PLANNING AHEAD
 

DRESS CODE ON BOARD

We want our guests to have a comfortable relaxing experience. Smart/casual clothing is acceptable for all meal times; for dinner we suggest nice slacks and shirt or casual dresses for women (no shorts). Jackets/ties are not required for meals. The Captain's dinner is an opportunity to dress up should you desire.

What to pack:

The following items are essential for any destination: sunglasses, sunscreen, hat, and umbrella. In the colder months we suggest to bring a warm scarf, gloves and waterproof shoes. It is recommended that you bring duplicates of prescription eyewear, copies of prescriptions for any medications (generic equivalents are usually easier to obtain), copies of credit card information, and copies of your passport information pages.

An adapter/transformer may be necessary (the on-board power supply is 230V AC/50 Hz) if you bring any electronic devices with you. A travel alarm clock is helpful as is a currency converter if you want to purchase any souvenirs on excursions. If you want to send postcards, do not forget to note the addresses of the recipients.

Clothing:

Comfortable, casual clothing is appropriate both onshore and onboard and we suggest lightweight clothing that can be layered. Shorts are appropriate for most tours, however long pants may be required for inside visits on some excursions. Your cruise manager will advise when and if this is required. Mix-and-match color schemes work best to help keep baggage light. You will find a significant amount of walking over uneven terrain during your time ashore. We recommend comfortable walking shoes with good ankle support. Sturdy sandals are another good option.

Don’t forget to pack a lightweight, waterproof jacket (preferably hooded) or even a heavier-weight wind-breaker for cooler temperatures. Also, keep in mind that the ship, motor coaches and other venues visited on our itinerary are air conditioned and may be quite cool. We recommend you that you pack a lightweight sweater or long sleeve shirts and carry them with you on excursions.

WHAT IS THE TIME DIFFERENCE?

France falls under Central European Time (CET) (UTC +2).

WHAT ITEMS ARE PROHIBITED IN MY CARRY-ON LUGGAGE?

For an up-to-date list of items banned from carry-on luggage, please visit: http://www.tsa.gov/travel/security-screening/prohibited-items

HOW MUCH LUGGAGE CAN I TAKE?

Most carriers charge a fee for checked luggage. Please check with your airline for current fees. Baggage allowance and costs vary by destination and fare type. Most airlines allow one (1) carry-on bag, free of charge. Your carry-on must be able to fit in the overhead compartment or under the seat in front of you.

Although there are no restrictions on the number of pieces of baggage per person on board the Amadeus Diamond, storage space is limited, which is why we recommend that our guests only take one piece of checked baggage and one piece of hand baggage. Irrespective of this, other restrictions may apply, e.g. for flights, so we recommend that you contact your airline in this regard.

To facilitate the transportation of your luggage to/from the ship, we ask you to affix a clearly visible luggage label on the outside. For security reasons, the ship's management may require that all baggage is labeled before being transported to the ship or that unmarked baggage is not brought on board.

WHAT ITEMS SHOULD I KEEP WITH ME IN MY CARRY-ON LUGGAGE?

Please pack your valuables and things you will need within the next 24 hours in your carry-on luggage. These include (but are not limited to) your passport/government issued ID, credit cards/cash, laptop, cell phone, jewelry, glasses, contact lenses and solution (note liquid container size limits), and medication. Your checked bags will be inaccessible during your flight or may become lost during the trip.

WHAT SHOULD I KNOW ABOUT CURRENCY/CASH?

It is best to bring multiple forms of payment. Credit cards are accepted almost everywhere and will give you the best possible exchange rate. They are also a great way to track travel expenses. For smaller expenses, you may wish to obtain a modest amount of local currency. Using your debit card at an ATM will be more cost-effective than using a Currency Exchange booth. Keep in mind that most banks have a safety feature that requires the cardholder to call prior to travel to authorize use of their cards abroad. You may want to call your bank prior to travel to ensure you will be able to use your card(s).

SHOULD I PURCHASE TRAVEL INSURANCE?

Because unforeseen circumstances may arise, we recommend that you purchase travel insurance to protect any personal travel arrangements you may make or medical situations your health insurance may not cover while away from home. We suggest you consult your insurance provider to determine what coverage you will have while traveling.

We recommend Arch RoamRight’s® Pro Plus Plan, which includes coverage for trip delay; emergency medical treatment or evacuation; lost, stolen, or damaged baggage; or baggage delay. Please note that this plan does not include trip cancellation. Coverage begins once you depart on your trip. The plan also includes non-insurance services of Worldwide Emergency Assistance supported by UnitedHealthcare Global. For more information or to purchase a travel insurance plan, click here.

DO I NEED TO HAVE HEALTH INSURANCE COVERAGE IN ORDER TO TRAVEL?

We highly encourage all travelers to carry proof of health insurance coverage. Mandatory health insurance coverage for entry into foreign countries can be required. Participants can be denied entry into countries that request proof of health insurance coverage and are unable to provide documentation. Medicare coverage does not apply or cover any medical needs outside the U.S. unless travelers have supplemental insurance such as Medicare Advantage and Medigap.

 

   

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FLIGHT ARRANGEMENTS AND INFORMATION
 

WHAT KIND OF AIRFARE IS INCLUDED IN MY PACKAGE?

Your package includes round-trip economy class airfare for you and one complimentary guest from your home city on the group arrival and departure dates. Additional costs may apply if you choose to extend your stay / travel on alternate dates.

WHEN AND HOW WILL MY FLIGHTS BE BOOKED?

After you submit your registration, you will be contacted via email by one of our professional Flight Coordinators. Flight suggestions are made based on the preferences and parameters you set in your registration, and then tickets are issued pending your approval. Please keep in mind most itineraries will expire within 24 hours if not ticketed, and all fares are subject to change until ticketed. If you have any special requests, please be sure to include them during the registration process (including frequent flyer number, seat preferences, etc).

HOW LONG DO I HAVE TO CONFIRM MY ITINERARY AFTER A FLIGHT COORDINATOR HAS CONTACTED ME?

Fares and availability are always subject to change until tickets are purchased/finalized. Most itineraries must be ticketed within 24 hours of booking or they expire. Replying quickly increases your chances of getting the most convenient schedule possible.

WILL I EARN FREQUENT FLYER MILES FOR MY FLIGHT?

If you have a frequent flyer account with the airline you will be flying on, you may be eligible to earn miles for your flights. Mileage accrual methods vary from airline to airline, and some tickets may not be eligible for mileage accrual as dictated by the fare rules. Airlines with agreements (One World, SkyTeam, Star Alliance, etc.) typically allow mileage accrual on partner airlines. Check with the airline for specific information about mileage accrual eligibility.

CAN MY TSA KNOWN TRAVELER NUMBER (KTN) OR REDRESS NUMBER BE ATTACHED TO MY RESERVATION?

Please provide your KTN or Redress Number during registration, if possible, or provide it to your Flight Coordinator when confirming your flights. Please be advised that the name on your ticket must match the name on your KTN application and the name on the identification you are using to travel or in order to receive TSA Pre-Check benefits.

I WOULD PREFER TO BOOK MY OWN FLIGHTS. CAN I DO SO? IF SO, HOW DO I GET REIMBURSED?

Your package includes round-trip economy class airfare for you and one complimentary guest (up to $1450 per person) from your home city on the group arrival and departure dates. Additional costs may apply if you choose to extend your stay/travel on alternate dates or upgrade your ticket.

WHAT DATES/TIMES SHOULD I BOOK MY FLIGHTS TO ARRIVE/DEPART?

If you are booking your own flights, regardless of what day you are arriving or departing, you’ll need to log back into your registration to add your flight details. Failure to do this by February 14, 2025 will result in a transfer between the airport and cruise pier not being booked and a flight reimbursement not being issued. 

You will need to have a copy of your flight receipt to upload in order to receive a reimbursement, if you are eligible for one. 

IMPORTANT NOTE: You’ll want to make sure your flight arrives before 3:30 pm flying into Charles de Gaulle International Airport (CDG). Any guests arriving after these times will not be provided a transfer from the airport and may miss the ship embarkation time at 4:00 pm. Ship departs port at 8:00 pm. 

On departure day, the LATEST flight departure that will be accommodated for a transfer from the ship is 9:00 am to Charles de Gaulle International Airport (CDG). Ship will be in port overnight and will accommodate early departures.

If you plan to arrive or depart on a different day (other than the main program days mentioned above), you will be responsible for booking your own airport transfers.

Link to modify your registration to add your flight details:

• Link to modify your registration:  https://na.eventscloud.com/ereg/modifyreg.php?eventid=776530
• Email address: the email address you registered with 
• Event password: ultraeurope

You will need to do this for each guest on your registration, individually, using the email address you provided on their behalf. If you need assistance, please contact our event support team.

 

   

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UPGRADES
 

CAN I PAY TO UPGRADE TO FIRST CLASS/BUSINESS CLASS/PREMIUM ECONOMY?

Your Flight Coordinator can provide you with the cost of upgrading to a premium cabin or seat upon request. Many airlines have premium seats with extra legroom and priority boarding for an additional cost. These seats can be purchased through your Flight Coordinator, on the airline’s website, or by contacting the airline’s reservations department.

CAN I USE MY FREQUENT FLYER MILES TO UPGRADE?

Morris Meetings & Incentives does not have the ability to view mileage upgrade availability and cannot quote the number of miles needed to upgrade. If you wish to use frequent flyer miles to upgrade, we suggest speaking with your preferred airline directly.

 

   

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TICKET CHANGES / CANCELLATION
 

CAN I MAKE CHANGES TO MY ITINERARY AFTER MY TICKET HAS BEEN BOOKED?

Fares are subject to change at any time based on availability, and are not guaranteed until ticketed. Any cost associated with changes made beyond the 24-hour cancellation time frame after the tickets have been issued will be at your expense, including penalty fees and applicable fare difference. Fare difference may apply for changes made during the 24-hour period after the ticket is issued, but the change fee will not apply.

IS THERE A FEE TO CHANGE MY FLIGHTS?

With the exception of Basic Economy fares, most airlines permit changes to be made to your ticket any time prior to departure, and most airlines require change fees in addition to the difference in fare. All airlines charge a difference in fare for flight changes, even if they do not charge a fee for changes. Change fees for international flights can be $300-400 depending on the airline and the destination. Please check with the airline, or our Flight Coordinator team, for specific change fee amounts.

WHAT IF I NEED TO CANCEL? CAN I USE MY TICKET IN THE FUTURE?

Unless otherwise stated, all tickets are non-refundable and expire one year from the date of issue. Fares are subject to change at any time based on availability, and are not guaranteed until ticketed. Any cost associated with changes made beyond the 24-hour cancellation time frame after the tickets have been issued will be at your expense, including penalty fees and applicable fare difference (fare difference may apply for changes made within 24 hours). Unless previously agreed upon, neither MMI nor the program sponsor will cover the cost of change fees or fare difference for voluntary changes and/or name corrections.

WHAT IF THE NAME ON MY TICKET DOES NOT MATCH MY IDENTIFICATION?

In order to be in compliance with the TSA Secure Flight Program, both the TSA and the airlines require that the name on your reservation matches the name on the government-issued photo identification you present at the airport. This requirement supersedes any requirement for airline frequent flyer accounts to match the name on your ticket, and you may need to submit a request to have the name on your airline frequent flyer account changed to match your I.D.

CAN I CHANGE THE NAME ON MY TICKET OR MY GUEST'S TICKET?

Unless otherwise stated, all tickets are non-transferable, which means that the name on the ticket cannot be changed. If your name is misspelled, or if you need to make a minor name correction, please contact the Flight Coordinator who booked your tickets. Be advised that name corrections made after the 24-hour free change and cancellation period may be subject to a name correction fee. 

Unless previously agreed upon, neither MMI nor the program sponsor will cover the cost of change fees for voluntary changes and/or name corrections.

IF THE PROGRAM IS CANCELLED OR POSTPONED FOR ANY REASON, CAN I BE REFUNDED FOR ANY FLIGHT COSTS, INCLUDING (BUT NOT LIMITED TO) TICKETS, ADDITIONAL GUEST TICKETS, TRAVEL DEVIATIONS, UPGRADES, AND ADDING ADDITIONAL CITY STOPS?

Money collected for your flights cannot be refunded in the event the trip host cancels or postpones the trip. Refunds and credits are at the discretion of the airline. Typically, an airline will not offer any refunds or credits unless the flight has been cancelled.

 

   

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SEAT ASSIGNMENTS
 

WILL MY PREFERRED SEAT TYPE BE ASSIGNED FOR ME?

Flight Coordinators will do everything possible to assign you in your preferred seat type (e.g. window, aisle, bulkhead, etc.). However, seat requests cannot be guaranteed. If your preferred seat type is not available, a Flight Coordinator will assign the best seat type available.

SHOULD I BE CONCERNED IF I DON'T HAVE A SEAT ASSIGNMENT? WHAT IF MY GUEST AND I AREN'T SEATED TOGETHER?

In some situations it may not be possible to pre-assign seats at the time of booking or assign you and your guest(s) seats together. This is either because all pre-assigned seating is full or the airline has an open seating policy. If you do not have seat assignments when you arrive at the gate, (or if you wish to change your seat assignments), you may speak with the gate agent about available seats. A limited number of seats are held exclusively for gate agent use on the day of departure. As these seats are limited, it’s best to arrive at the gate at least an hour prior to departure for the best availability.

 

   

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CHECKING IN FOR YOUR FLIGHT
 

24 HOURS PRIOR:

We strongly suggest checking in online for your flight. Online check-in is typically available within 24 hours of flight departure time. You can also pre-pay luggage fees, reconfirm/change your seat assignment, and sign up for flight updates.

DAY OF DEPARTURE:

Please reconfirm your itinerary prior to leaving for the airport, as schedule changes and flight delays are common. You can also download the airline's mobile app to access your boarding pass and view flight changes/updates.

For international flights, the standard recommendation is to arrive at the airport three hours prior to departure; however, recommended arrival times vary by airport and may be longer, so it’s best to check the airport website.  This time accounts for parking, shuttles, check-in/baggage drop-off, security screening, and arriving at your departure gate no later than 30 minutes prior to your scheduled flight departure time.

AT THE AIRPORT:

At the check-in counter or kiosks, you'll be asked to present your identification and check your luggage (if any). If you are checking luggage, please verify it is checked through to your final destination (CDG). Keep in mind gate assignments can change, so keep an eye on the airport monitors for flight updates.

 

   

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AT THE AIRPORT
 

WHEN SHOULD I BE AT THE GATE?

Most airlines close the boarding doors 10 minutes prior to the scheduled departure time to allow time to complete final paperwork and baggage loading. For international flights, passengers should arrive 45 minutes prior to the scheduled departure time because gate agents will need to re-verify passports prior to boarding. Please check with the airline carrier for their specific recommended gate time frames.

WHEN DOES BOARDING BEGIN?

Boarding typically begins 45-60 minutes prior to the scheduled departure time for international flights. Depending on the connection airport, connecting flights may only allow as little as 30 minutes between when the first flight arrives and the second flight departs. It is imperative that you get to your next gate as quickly as possible, and if needed, find a restroom within the vicinity of your next gate or use the lavatory onboard your next flight. Please check with the airline carrier for their specific recommended boarding timeframes.

 

   

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TRAVEL DOCUMENTS
 

WHEN WILL I RECEIVE MY TRAVEL DOCUMENTS?

You will be emailed your personalized travel summary a few weeks prior to travel. We will be preparing a mobile app* which will be available several weeks prior to the trip. The app will be a wonderful and easy-to-use resource while you are on the go! Our app will include the agenda, trip information, answers to frequently asked questions, and more. Specifics regarding when and how to download the app will be included in your Travel Summary. You will want to be sure to download the app before you leave.

*Data rates may apply when you are not connected to Wi-Fi on the cruise. Any resulting data charges would be at your own expense.

Our mobile app features:

• All travel information at your fingertips
• An up-to-date daily agenda
• Live time updates through push notifications (be sure to enable push notifications in your settings!)
• A customizable profile— upload a photo and contact info to share with fellow attendees, if you'd like
• Attendee-to-attendee messaging
• Activity feed to share photos, updates, and more

WHAT DOCUMENTS ARE REQUIRED TO CHECK-IN FOR THE CRUISE?

In order to complete check-In successfully, you will need the following:

• Passenger ID # (this will be emailed to you once initial WCF Insurance registration has been completed)
• Onboard Expense Account Information (i.e credit card and the reservation information that is authorized to charge against the account)

 

   

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GETTING TO THE PIER
 

WILL SOMEONE BE THERE TO GREET ME AT THE AIRPORT WHEN I ARRIVE?

Transportation will be provided for all guests who arrive into CDG airport on designated travel dates. After departing the aircraft, you will need to clear immigration, collect your luggage, and pass through customs.  Once you’ve exited customs, look for staff holding an “Ultradent” sign and identify yourself. If you are arriving into a different airport, or arriving early or staying later, than the designated travel dates indicated, you will be responsible for your own transportation.

WHAT IS THE TRANSFER TIME BETWEEN THE AIRPORT AND HOTEL?

The transfer time is approximately 45 minutes to 1 hour transfer time from Charles de Gaulle International Airport (CDG) to the Pier, depending on traffic.

WHAT IS THE CHECK-IN TIME FOR THE AMADEUS DIAMOND CRUISE SHIP?

Check-in begins at 4:00 pm.

DIRECTIONS TO THE PIER:

Pier assignment will be assigned to Amadeus Diamond after January 1, 2025 and this section will be updated shortly with address and pier directions.

 

   

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CRUISE INFORMATION

 

EXCURSIONS:

One organized excursion per day, has been included with this voyage and can be viewed in the agenda by selecting each day at port agenda item.

ARE THERE MEDICAL FACILITIES ONBOARD?

There are no medical facilities on board. However medical services can easily be called from shore if required.

WHAT TRAVEL DOCUMENTS ARE REQUIRED TO BOARD?

In order to board the ship, guests will need to bring the following documents:

• Government Identification: Accepted forms of identification vary based on nationality, departure port and disembarkation port. See details below to learn what forms of identification are accepted.
• Travel Visas (if applicable): Visa requirements vary depending on nationality and the country you are sailing from.

Accepted Forms of Identification

All guests will also need a form of identification to board the ship. Accepted forms of identification vary based on nationality, departure port and disembarkation port.

Accepted Identification for U.S. Citizens

• U.S. Passport book that is valid at least 6 months after your cruise ends. A U.S. Passport book is required for sailings that depart from homeports outside of the U.S.
• For sailings departing from U.S. homeports, an official U.S. Birth Certificate is also accepted. Guests age 16 and older that present a Birth Certificate will also need to provide a valid Driver’s License or picture ID issued by the government. Please note that hospital Birth Certificates (baby feet Birth Certificates) are not accepted.
• Puerto Rican citizens should review their birth certificates and ensure they are up to date. Puerto Rican birth certificates issued prior to July 1, 2010 are not valid forms of proof of citizenship.  The Government of Puerto Rico has partnered with document provider VitalChek to provide an expedited method for ordering new birth certificates. To apply through this method please visit:  www.vitalchek.com. Vital Check also offers a bilingual call center available 24 hours a day, seven days a week. Processing and shipping fees apply. To apply through this method please call: (866) 842-6765.
• United States Permanent Residents must have a United States Permanent Resident Card. Additionally, a passport from your home country is strongly recommended. 

Accepted Identification for International Guests (non-U.S. Citizens) for US Sailings: 

• Non-US Citizens will require a passport valid at least 6 months after your cruise ends and the necessary visa for entry into the United States. 

No refunds will be given to individuals who fail to bring proper documentation.

WHAT IF THE NAME ON MY IDENTIFICATION DOESN'T MATCH THE NAME ON MY RESERVATION?

It is important that the name on your reservation be exactly as it is stated on your passport or other official proof of nationality. If your name has changed since your document was issued (e.g., marriage or divorce), it is required that you update the document with the new name or provide an official supporting document (e.g., a state, county or province issued marriage license, divorce decree or legal name change document) of the name change. All documents must be the original or a notarized copy. Additionally, if you are using an identification (e.g., driver's license) and a citizenship document (e.g., birth certificate), then BOTH documents must match the name on your reservation. Otherwise, it may result in delay or possible denial of boarding.

WHAT SHOULD I KNOW ABOUT DISEMBARKATION?

You will receive detailed instructions for disembarkation a few days prior to the final night of the cruise. You will be asked to have your large pieces of luggage (those you plan to check) packed, locked, and outside your stateroom door sometime late in the evening (typically between 11:00 pm and midnight) on the final night of the cruise. The cabin stewards will collect it through the night, store it in the ship's hold, and then offload it early the next morning. It will be waiting for you to collect in the pier after you disembark. Final onboard accounts will be posted under your stateroom door and must be settled prior to disembarkation. The ship prefers you to settle your account the night before to avoid slowing down the disembarkation process.

As your large suitcases will be collected the night before disembarking the ship, please remember to bring a smaller overnight bag for your toiletries, prescriptions, and other 'need-to-have' items.

WHAT SHOULD I KNOW ABOUT CUSTOMS PROCEDURES?

All articles will need to be declared upon reentry into the United States, including gifts. Residents are normally entitled to a duty-free exemption of $800. Generally, one liter of alcohol per person may be entered into the U.S. duty-free by travelers who are 21 or older. Additional quantities may be entered, although they will be subject to duty and Federal excise taxes that will be assessed and collected at the port of entry. Up to 100 cigars and 200 cigarettes may also be included in the $800 duty exemption.

Please note that for any gifts received, payment of all applicable taxes, including but not limited to, customs and duty, VAT, sales and use, GST and/or income taxes will be the recipient’s responsibility. We cannot provide tax advice, please consult with your local tax adviser.

 

   

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LIFE ON BOARD AMADEUS DIAMOND

 

CABIN KEY

You will receive a cabin key upon embarkation. We ask you to leave this - in exchange for your boarding card - at reception when you go ashore during the cruise. Please do not forget to return the key to reception at the end of the cruise.

SAFE

We recommend that you leave valuables, cash and checks in a safe place throughout your journey. You will find a safe in your cabin for this purpose.

STORAGE ROOM

Both in the cabins and in the suites, there is plenty of storage space in the form of spacious, partially walk-in closets, so that all your luggage is safely stowed away during your journey.

AIR CONDITIONING

Each cabin is equipped with an individually adjustable air conditioning system. Please note that the system only works when the windows and doors are closed.

BALCONIES

All cabins in the AMADEUS fleet are outside, the majority of which also have floor-to-ceiling, opening panoramic glass fronts with French balconies or lowerable window fronts. The suites also offer luxurious, walk-on outdoor balconies with a cozy seating area for an incomparable view of the passing river landscape.

MINIBAR

The suites on all AMADEUS ships are equipped with a minibar. Please note that the consumption of drinks and snacks from the minibar will be charged to your on-board account. If you require a minibar for your medication, you can request one at reception at any time.

BATHROOM FACILITIES

All guest bathrooms are equipped with towels, hairdryer, make-up mirror and high-quality toiletries such as soap, shampoo, body lotion and shower gel. Hair conditioner is available on request. In your cabin you will also find a sewing kit, a shower cap and a nail file. Bathrobes and slippers are also provided in the suites.

ELECTRICAL CURRENT

The voltage in hotels and onboard ship is 230V, European standard. To use any electrical product that is not dual voltage (e.g. from the US, Canada, Australia or the UK), you will need a plug adaptor and some devices will require an electrical converter. Many electronic devices have built-in electrical converters, however please check the manufacturer's specifications for details. A two-pole adaptor is also available at reception.

Onboard AMADEUS Cara, Imperial, Star, Queen, Provence and Silver lll there are up to 2 USB plugs on each side of the bed on Mozart and Strauss deck. Onboard AMADEUS Nova and Riva there are 2 USB plugs on each side of the bed on all decks.

VISITORS ON BOARD

Please note that visitors on board are generally not permitted due to safety regulations; we recommend that you clarify any exceptions with our on-board Hotel management in advance. 

SMOKING ON BOARD 

For safety reasons, smoking on board is not permitted anywhere inside our ships, except on the sun deck and the River Terrace. We ask our smoking guests to show consideration for non-smokers at all times.
We ask for your understanding that smoking in the cabin is completely prohibited for safety reasons. The penalty for non-compliance is € 375 per passenger.

Additional information can be located on the Amadeus River Cruises website by following this link: https://www.amadeus-rivercruises.com/your-cruise/before-you-go-cruising-tips.html

 

   

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SPECIAL NEEDS / MEDICAL ISSUES
 

HOW CAN I INFORM YOU OF A MEDICAL CONDITION, PHYSICAL DISABILITY, OR SPECIAL DIETARY NEEDS?

You will be given the opportunity to inform us of any special needs during the registration process. We will do our best to accommodate your needs.

 

   

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DATA PROTECTION AND PRIVACY
 

WHAT IS THE DATA PROTECTION POLICY REGARDING THIS EVENT? 

All personal data that is collected during the registration process that is necessary to fulfill travel and other service requests is protected and secure. The protective measures we use depend on the sensitivity of the information and the ways in which we collect, process, and store it. These measures include security controls to prevent unauthorized access to our facilities and systems, strong authentication procedures, strict password protection protocols, and utilizing encryption software for all financial and other sensitive personal data transmitted on or through our sites.

To access our full Data Protection and Privacy Policy, click here.