Resort Information

Fairmont Mayakoba

Located just 40 miles south of Cancún, Fairmont Mayakoba invites you to a stunning tropical sanctuary where 240 acres of lush coastline, serene lagoons, and vibrant mangroves await in the heart of the Riviera Maya. A paradise for relaxation and adventure, Fairmont Mayakoba offers world-class amenities like a championship golf course, several luxurious pools, and diverse dining options celebrating local flavors. Unwind on white-sand beaches, explore the Caribbean’s crystal-clear waters, or take guided eco-tours through lush forest trails. Whether you seek adventure, cultural immersion, or pure relaxation, Fairmont Mayakoba is the perfect escape.   

New Castle wants to show appreciation for your continued hard work and partnership. All attendees will stay in a Signature Casita Suite featuring a wrap-around balcony that boasts beautiful views of the Mayakoba Canal. The extraordinary staff at Fairmont Mayakoba are ready to welcome you and take care of your every need!

Resort Information

Fairmont Mayakoba
Carretera Federal Cancún Supermanzana Km 298
77710 Playa del Carmen, Quintana Roo, Mexico
+52 (984) 206-3000

Check-in: 3:00pm
Check-out: 12:00pm

Guestroom Inclusions

  • Bathrobes and slippers
  • Evening turndown service
  • Flat-screen TV
  • Hair dryer
  • High-speed Wi-Fi
  • Individual climate control
  • Iron and ironing board
  • Le Labo Rose 31 toiletries
  • Private terrace with sitting area
  • Safe
  • Scale
  • Spa-like bathroom with bathtub and glass shower stall
  • Tea kettle/service
  • Stocked mini-bar*

*Additional fees may apply

 

Resort Inclusions

  • 24-hour concierge service
  • 24-hour fitness center and classes
  • 24-hour in-suite dining
  • Beach kayaks
  • Beach volleyball
  • Bicycles
  • Bird-watching boat tour
  • Business center
  • Private boat tours
  • Private catamaran
  • Stand up paddle boards
  • Car rentals*
  • Laundry and dry cleaning services*
  • Spa and beauty salon*

*Additional fees may apply

 

On-Property Dining

Dinner reservations are recommended at every restaurant besides Hix Bar & Lobby Lounge and Brisas. Please contact the reservations concierge via email at MYK.concierge@fairmont.com for assistance with making reservations.

Restaurant Hours Cuisine Attire*

Aqua at Maykana

Daily: 11:00am – 6:00pm

Latin 

Beach Casual

Bassano

Dinner Daily: 5:00pm – 10:00pm

Italian

Resort Casual

Brisas

Breakfast Daily: 8:00am – 11:00am

Lunch Daily: 12:00pm – 5:00pm

Tapas Daily: 5:00pm – 10:00pm

Mexican / Mediterranean 

Resort Casual

Café Maya

Daily: 7:00am – 5:00pm

Coffee Shop with Baked Goods

Beach Casual

Fuego at Maykana

Lunch Daily: 1:00pm – 6:00pm

Dinner Daily: 6:00pm – 10:00pm

Mexican / Seafood

Resort Casual

Gaia

Dinner Daily: 6:00pm – 11:00pm

Seafood

Resort Casual

Hix Bar & Lobby Lounge

Dinner Daily: 11:30am – 10:30pm

Bar Daily: 11:30am – 12:00am

Japanese-Mexican Fusion

Resort Casual

La Laguna

Breakfast Daily: 7:00am – 11:30am

Dinner Daily: 6:00pm – 11:00pm

Mexican

Resort Casual

La Cantina

Daily: 12:00pm – 6:00pm

Mexican

Resort Casual

Sweet Spot

Daily: 12:00pm – 7:00pm

Candy Shop

Beach Casual

Tauro Steakhouse

Dinner Daily: 6:00pm – 11:00pm

American Steakhouse

Resort Casual

Cielo

Daily: 6:00pm – 1:00am

Bar

Resort Casual

Ki Beach Bar & Korean BBQ

Daily Lunch: 11:00am – 6:00pm

Daily Beach Bar: 6:00pm – 2:00am

Bar

Resort Casual

Las Olas Pool Bar

Daily Swim-up Pool Bar: 7:00am – 7:00pm

Daily Bar: 12:00pm – 6:00pm

Bar

No Dress Code

*Please reference the FAQs page for details on attire.

 

Extending Your Stay

New Castle is pleased to host you and your guest for five nights, Saturday, January 25 – Thursday, January 30, 2025, at the Fairmont Mayakoba. If you would like to extend your stay, the group room rate will be available for three nights pre-trip (January 22, 23, 24) and three nights post-trip (January 30, 31, February 1), based on availability. The discounted group rate is $721 USD, inclusive of taxes and fees, per room, per night. Taxes and fees are subject to change. Any additional room nights, airfare, and transportation to or from the airport on the day of your extension are at your own expense. 

Extending your stay is not guaranteed as it is based on availability at the Fairmont Mayakoba. After you have completed registration, the New Castle Events Team will contact the resort to confirm availability for your requested extension. Please note, your flights cannot be booked until you have received confirmation on resort availability from the New Castle Events Team. Your extended stay confirmation will be sent to you as soon as possible. 

If you have any questions about extending your stay, please contact the New Castle Events Team via email at info@ncbpcustomertrip.com or via phone at +1 (972) 661-6456.