COMMUNITY exchange

Frequently Asked Questions

Internet2 Event Management Platform and Registration Information 

Internet2’s new event management and registration platform is an online, cloud-based service that allows you to easily register for events, manage your registration details, and receive updates from event organizers.

Below is a list of frequently asked questions about the new platform:
 

Why has Internet2 moved to a new registration platform?

Internet2 has moved from its home-grown event registration and abstract platform to a more modern cloud-based solution. The home-grown platform – which was a highly customized product – had become challenging and expensive to maintain over time. We recognized a need to move to a modern, off-the-shelf solution to take advantage of richer feature sets and functionality necessary to support a wide variety of community convening opportunities including in-person large events, workshops, virtual events, training, and more.
 

Is the platform Single Sign On (SSO)-enabled?

Yes. For registration functionality, Single Sign On (SSO) will be used to begin your registration process. Our technical teams are still making improvements to the overall user experience as we transition from our old platform.  
 

Managing Your Registration

How do I register for an event?

To register, click on the specific URL sent to you or via the Internet2 website. After accessing your organization through SSO (or as a guest), fill out the registration form with your details and complete the required payment. You will receive a confirmation email once your registration is successful. Be sure to save your confirmation email as it contains important information necessary for any event modifications to your registration.
   

Why am I directed to a different URL/different browser when I click on the Register Today button?

All registrants will be directed to a different URL and browser because our new event management system is housed directly within its own system. Once you access the pages, you will be able to view all the event information you normally would see through the Internet2 event webpages.  

Will the SSO process automatically populate my personal contact information?

Current SSO functionality exists to begin the process of registration. Registrants can also use Google or the Internet2 guest feature for registration. For users using SSO, your email address will auto-populate to start your registration. You will then be prompted to enter your Organization Name. Organization names are pulled from an existing database. Begin by typing the full name of your organization and choose from the suggested matching entries. Matching is based on word order. For example, typing 'University of Michigan' will offer suggestions starting with University, and typing 'Michigan' will offer suggestions starting with Michigan. Acronyms or abbreviations such as 'U of M' are unlikely to match. If your organization is not listed, please type 'Other' and you'll be prompted to add your organization's name.

Why am I being asked to enter my user information?  

After finding your organization in our database, you will be asked to enter your contact information details. The registration system does not auto-populate your information automatically other than your organization email address. 

Can I view or edit my registration details after registering?

Yes. You can go back into the registration system and access your specific registration using your individual Reference Number provided to you in your confirmation email. Once you go back into the registration, simply click on “Modify Existing Registration” to make the appropriate changes needed.  

Can I register on behalf of someone else or register multiple people at once?

No. Unfortunately, each registrant must use a unique email address to register in the system.  

How do I cancel my registration? 

To cancel your registration, please email meetingregistration@internet2.edu to work with a community events staff member. All cancellations received on or before 11:59:59 PM ET on Friday, November 8, 2024, are entitled to a full conference refund less a $50 administrative fee.  There will be no refunds after this date, but you may name another person from your organization to transfer your registration to.  
 

Payment Details

During the registration process, you will be prompted to enter your payment details.  The platform accepts various payment methods including credit cards and invoices. 

Will I receive a confirmation of my registration?

Yes. Once your registration is complete, you will receive a confirmation email with all your registration information including a Reference Number, which is specific to your individual registration. All registrants are encouraged to keep their Reference Number easily accessible in case they need to modify their registration AND to access our new mobile app.   

What should I do if I don’t receive a confirmation email?

If you don’t receive a confirmation email, first check your spam/junk folder. If it isn’t there, please email meetingregistration@internet2.edu for assistance; it is possible that you did not fully complete the registration process.  
 

Technical Support and Security Concerns

We recognize that moving from a highly-customized, internally-developed product to a commercial offering will be a new experience for many in our community. Internet2 continues to protect our community through a range of data privacy policies and ensuring our new event registration platform is SSO-enabled.  

Who do I contact if I am experiencing problems or have general questions?

If you experience any technical issues or problems registering for the event, please contact meetingregistration@internet2.edu and a member of the community events staff will contact you.  

Is my personal information safe on the new Stova platform? 

Yes, the platform, along with Internet2 privacy policies, ensures there are proper security measures in place to protect your personal information. All data is securely stored. Please see our privacy policy for more information.  

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Is there a mobile app for the platform to access the event information?

Yes. The platform does provide for a mobile-friendly experience and can be accessed on all devices including smartphones and tablets allowing you to further manage and streamline your event experience.  

How will I know if there are any changes to the event?

Any updates or changes to the event will be reflected on the program pages.  Internet2 will share regular updates through email communications to the community and to registered attendees.  

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