QUICK LINKS
 

• PACKAGE INCLUSIONS

• REQUIRED DOCUMENTATION

• PLANNING AHEAD

• COST OF TRIP / ADDITIONAL GUESTS / EXTENDING YOUR STAY

• FLIGHT ARRANGEMENTS AND INFORMATION

• CHECKING IN FOR YOUR FLIGHT

• AT THE AIRPORT

• TRAVEL DOCUMENTS

• GETTING TO THE RESORT

• TIME AT LEISURE / RETURNING HOME

• SPECIAL NEEDS / MEDICAL ISSUES

• DATA PROTECTION AND PRIVACY

  

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PACKAGE INCLUSIONS
 

WHAT'S INCLUDED IN MY TRAVEL PACKAGE? 

• Round-trip transportation on group travel dates between Cancun International Airport (CUN) and hotel
• Three (3) nights accommodations at the Hilton Cancun
• Daily breakfast, lunch, dinner, and snacks at any of up to six Hotel restaurants
• Unlimited premium resort selection of drinks and cocktails at selected Hotel restaurants and bars, during operating hours
• LGNDS Conference
• LGNDS Awards Night
• Exclusive LGNDS Swag Packs
• All baggage handling at the hotel
• All hotel taxes and gratuities

WHAT'S NOT INCLUDED THAT I SHOULD EXPECT TO PAY FOR?

The following personal travel expenses are not included in your travel package:

• Flights to/from Cancun International Airport (CUN)
• Mileage
• Meals outside of what is outlined in the agenda 
• Airport parking 
• Baggage and flight change fees 
• Activities/tours you book on your own 
• Dry cleaning 
• Laundry services

WHOM SHOULD I TIP?

Customary gratuities have been taken care of on your behalf for all resort and airport staff, as well as all staff involved in our functions. Gratuities for services you book yourself (tours, spa, or salon services) are not included and would be at your own discretion.

 

   

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REQUIRED DOCUMENTATION
 

WHAT TYPE OF IDENTIFICATION/DOCUMENTATION IS REQUIRED FOR THIS PROGRAM?

It is your responsibility to be in possession of the proper personal identification and travel documents for your trip. Guests without proper documentation will be denied transit and/or entry, and will not be eligible for a refund of travel or personal expenses.

All passengers must have a passport valid for the duration of this trip (valid up until December 11, 2024) as well as one blank page in your passport. The number of blank pages you need varies based on your passport origin country and your destination. 

Regardless of a country’s entry requirements, we strongly recommend traveling with a passport that is 1) valid for at least six months 2) has at least 2 blank pages. Entry requirements can be changed without notice and this will ensure you have no issues or delays at the airport or at immigration.

Please be sure to check the entry requirements for your destination. For U.S. Citizens, refer to the country-specific page on the Travel.State.Gov website, which will post the latest requirements needed for entry. You may be denied boarding if you do not meet these requirements.

As requirements vary for each nationality and individual citizen's situation, we recommend all travelers verify their individual documentation requirements with their local consulate or a visa service, such as VisaCentral (http://visacentral.com/). Obtaining a passport and/or visa requires several weeks, so please plan appropriately. 

Please note that passport cards are not valid for international air travel.

The Quintana Roo State Government has implemented a Visitor Tax or Tourism Use Fee as of April 1, 2021. The fee will be charged to all international visitors to the Mexican Caribbean over the age of 15 and is $224 pesos (approximately US$10) per person, depending on the exchange rate. You will be able to pay the fee before traveling to Cancun, Puerto Morelos, the Riviera Maya, or other destinations in the Mexican Caribbean, upon arrival in the state or during your stay. To facilitate online payments, the State Government Tax Office has developed the VISITAX system. When accessing this secure website, you will complete a form with the following information:

• Number of people traveling
• Name
• Age
• Passport number of each individual in the group
• Departure date
• Payment information

Families and groups will be able to pay for all members in one transaction providing that each person’s information is included on the VISITAX form. Separate receipts will be provided for each person. www.visitax.gob.mx/sitio/

As an alternative to using the VISITAX website, you will also be able to pay the tax in cash in airport terminals. International travelers departing the state of Quintana Roo need to show a receipt of payment for the fee at airport checkpoints prior to boarding their flight.

HOW DO I APPLY FOR A U.S. PASSPORT? HOW LONG DOES IT TAKE TO GET ONE?

Visit the U.S. State Department Passport website for more information about applying for a U.S. Passport, including passport fees. Please be advised that routine processing times can be 10-13 weeks, so please plan accordingly. Expediated processing can be 7-9 weeks. 

We recommend taking a photo of your passport on your phone and/or emailing it to yourself in the event your passport is lost, damaged or stolen while traveling. This will help expedite the passport replacement process in the unlikely event this should occur.

 

   

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PLANNING AHEAD
 

WHAT WILL THE WEATHER BE LIKE? WHAT SHOULD I PACK?

The weather will be at its peak comfort, with beautiful sunny days and moderately warm temperatures ranging between 68°F and 83° F.

Pack light, comfortable clothing, including walking shorts, Capri-style pants, light trousers, short-sleeved shirts, and dresses. Make sure you pack a pair of comfortable sandals or shoes, and don't forget a swimsuit, sunglasses and sunscreen. You may want to bring layers such as a sweater or wrap, for possible cooler evenings. 

Restaurant Dress Codes:

• Casual: Beach robes may be worn in our casual outlets. Shoes are required. Swimwear and beachwear, flip flops, and tank tops are not permitted.
• Smart casual: Shoes are required. Swimwear and beachwear, beach robes, flip flops, tank tops, and shorts are not permitted.

WHAT IS THE TIME DIFFERENCE?

Cancun operates on Eastern Standard Time year-round. 

WHAT ITEMS ARE PROHIBITED IN MY CARRY-ON LUGGAGE?

For an up-to-date list of items banned from carry-on luggage, please visit: http://www.tsa.gov/travel/security-screening/prohibited-items

HOW MUCH LUGGAGE CAN I TAKE?

Most carriers charge a fee for checked luggage. Please check with your airline for current fees. Baggage allowance and costs vary by destination and fare type. Most airlines allow one (1) carry-on bag, free of charge. Your carry-on must be able to fit in the overhead compartment or under the seat in front of you.

WHAT ITEMS SHOULD I KEEP WITH ME IN MY CARRY-ON LUGGAGE?

Please pack your valuables and things you will need within the next 24 hours in your carry-on luggage. These include (but are not limited to) your passport/government issued ID, credit cards/cash, laptop, cell phone, jewelry, glasses, contact lenses and solution (note liquid container size limits), and medication. Your checked bags will be inaccessible during your flight or may become lost during the trip.

WHAT SHOULD I KNOW ABOUT CURRENCY/CASH?

It is best to bring multiple forms of payment. Credit cards are accepted almost everywhere and will give you the best possible exchange rate. They are also a great way to track travel expenses. For smaller expenses, you may wish to obtain a modest amount of local currency. Using your debit card at an ATM will be more cost-effective than using a Currency Exchange booth. Keep in mind that most banks have a safety feature that requires the cardholder to call prior to travel to authorize use of their cards abroad. You may want to call your bank prior to travel to ensure you will be able to use your card(s).

SHOULD I PURCHASE TRAVEL INSURANCE?

Because unforeseen circumstances may arise, we recommend that you purchase travel insurance to protect any personal travel arrangements you may make or medical situations your health insurance may not cover while away from home. We suggest you consult your insurance provider to determine what coverage you will have while traveling.

We recommend Arch RoamRight’s® Pro Plus Plan, which includes coverage for trip delay; emergency medical treatment or evacuation; lost, stolen, or damaged baggage; or baggage delay. Please note that this plan does not include trip cancellation. Coverage begins once you depart on your trip. The plan also includes non-insurance services of Worldwide Emergency Assistance supported by UnitedHealthcare Global. For more information or to purchase a travel insurance plan, click here.

DO I NEED TO HAVE HEALTH INSURANCE COVERAGE IN ORDER TO TRAVEL?

We highly encourage all travelers to carry proof of health insurance coverage. Mandatory health insurance coverage for entry into foreign countries can be required. Participants can be denied entry into countries that request proof of health insurance coverage and are unable to provide documentation. Medicare coverage does not apply or cover any medical needs outside the U.S. unless travelers have supplemental insurance such as Medicare Advantage and Medigap.

 

   

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COST OF TRIP / ADDITIONAL GUESTS / EXTENDING YOUR STAY
 

WHAT IS THE COST OF THE TRIP?

Choose between a shared or private room. Maximum of 4 people per room. A $500 deposit is due upon registration, your remaining balance will be deducted from future commissions.

Shared Room (1 Adult) 

• Secures a shared room with another assigned roommate. Price: $1,500.00 per person. ($500 deposit due upon registering, the remaining $1000 will be deducted from commissions)

Private Room (1 Adult)

• Secures a private room for 1 adult. Price: $2,000.00. ($500 deposit due upon registering, the remaining $1500 will be deducted from commissions)

Private Room (2 Adults)

• Secures a private room for 2 adults. Price: $3,000.00. ($500 deposit due upon registering, the remaining $2500 will be deducted from commissions)

WHAT IS THE COST TO BRING ADDITIONAL GUESTS?

If you would like to bring additional guests with you on this trip, pricing is listed below. Please note airfare is not included. Be advised the maximum occupancy sharing a room at the Hilton Cancun is four people (2 adults and 2 children), or three people if your additional guest is age 13 or older. If you would like to bring more guests than allowed, you will be responsible for booking an additional room (subject to availability).

Additional Guest Sharing Room, Age 0-3: $0 USD (airfare not included)
Additional Guest Sharing Room, Age 4-12: $765 USD (airfare not included)
Additional Guest Sharing Room, Age 13+: $1,173 USD (airfare not included)

WHAT IS THE CANCELLATION POLICY? 

• Cancellation requests must be submitted via email. Cancellations may incur a penalty.
• After October 31st, 2024, there will be no refunds given for additional guest cancellations.

WHAT IS A RUN OF HOUSE ROOM?

You may see that your prize includes a ‘Run of House’ room. This means your room location will be assigned upon check-in and may vary from other rooms in the same category. Within a ‘Run of House’ category there may be rooms on different floors and rooms that have different views.

CAN I EXTEND MY STAY?

Yes, of course! Please understand that you will be responsible for any additional costs (including resort, transportation to/from the airport, and any increase in airfare) incurred by your request. For pricing and availability, please contact LGCYpowereventsupport@morrisincentives.com.

 

   

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FLIGHT ARRANGEMENTS AND INFORMATION
 

WHAT DATES/TIMES SHOULD I BOOK MY FLIGHTS TO ARRIVE/DEPART?

Please make your flight arrangements to arrive/depart from the main international airport in Cancun International Airport (CUN). Group arrival date is December 8, 2024 and group departure date is December 11, 2024. We ask that you forward your flight details by November 7, 2024 to ensure your transportation is arranged. Once we receive your flight itinerary, we will book a transfer on your behalf. If you book your flights beyond the group dates, you are in charge of booking your own transportation between the airport and the resort/hotel.

FLIGHT DISCOUNTS

Delta Air Lines is pleased to offer special discounts for LGCY Power. Please click here to book your flights. 

You may also call Conferences and Events® at 1.800.328.1111* Monday–Friday, 8:00 a.m. – 6:30 p.m. (EST) and refer to Meeting Event Code  NM3Z2
*Please note there is not a service fee for reservations booked and ticketed via our reservation 800 number.

We are pleased to also be partnering with United Airlines for air travel to this event. To make flight reservations, please click on discount code ZPWK740347. 

• MileagePlus members earn valuable miles for their travel when using the Meetings discount code.

You may also call United Meetings Reservation Desk at (800) 426-1122 Monday-Friday for booking assistance. Booking fees are waived for Meeting reservations. International customers may contact their local United Reservation Desk. 

HOW DO I UPLOAD MY FLIGHT DETAILS ONCE MY FLIGHTS ARE BOOKED? 

If you’ve booked your flights on your own, you’ll need to log back into your registration to add your flight details. Failure to do this will result in a transfer between the airport and hotel not being booked and a flight reimbursement not being issued. 

• Link to modify your registration: https://na.eventscloud.com/ereg/modifyreg.php?eventid=799355
• Email address: the email address you registered with 
• Event password: lgcy2024

You will need to do this for each guest on your registration, individually, using the email address you provided on their behalf. If you need assistance, please contact our event support team at lgcypowereventsupport@morrisincentives.com.

 

   

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CHECKING IN FOR YOUR FLIGHT
 

24 HOURS PRIOR:

We strongly suggest checking in online for your flight. Online check-in is typically available within 24 hours of flight departure time. You can also pre-pay luggage fees, reconfirm/change your seat assignment, and sign up for flight updates.

DAY OF DEPARTURE:

Please reconfirm your itinerary prior to leaving for the airport, as schedule changes and flight delays are common. You can also download the airline's mobile app to access your boarding pass and view flight changes/updates.

For international flights, the standard recommendation is to arrive at the airport three hours prior to departure; however, recommended arrival times vary by airport and may be longer, so it’s best to check the airport website. This time accounts for parking, shuttles, check-in/baggage drop-off, security screening, and arriving at your departure gate no later than 30 minutes prior to your scheduled flight departure time.

AT THE AIRPORT:

At the check-in counter or kiosks, you'll be asked to present your identification and check your luggage (if any). If you are checking luggage, please verify it is checked through to your final destination (CUN). Keep in mind gate assignments can change, so keep an eye on the airport monitors for flight updates.

 

   

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AT THE AIRPORT
 

WHEN SHOULD I BE AT THE GATE?

Most airlines close the boarding doors 10 minutes prior to the scheduled departure time to allow time to complete final paperwork and baggage loading. For international flights, passengers should arrive 45 minutes prior to the scheduled departure time because gate agents will need to re-verify passports prior to boarding. Please check with the airline carrier for their specific recommended gate time frames.

WHEN DOES BOARDING BEGIN?

Boarding typically begins 20-30 minutes prior to the scheduled departure time for domestic flights and 45-60 minutes prior to the scheduled departure time for international flights. Depending on the connection airport, connecting flights may only allow as little as 30 minutes between when the first flight arrives and the second flight departs. It is imperative that you get to your next gate as quickly as possible, and if needed, find a restroom within the vicinity of your next gate or use the lavatory onboard your next flight. Please check with the airline carrier for their specific recommended boarding timeframes.

 

   

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TRAVEL DOCUMENTS
 

WHEN WILL I RECEIVE MY TRAVEL DOCUMENTS?

You will be emailed your personalized travel summary a few weeks prior to travel. We will be preparing a mobile app* which will be available several weeks prior to the trip. The app will be a wonderful and easy-to-use resource while you are on the go! Our app will include the agenda, trip information, answers to frequently asked questions, and more. Specifics regarding when and how to download the app will be included in your Travel Summary. You will want to be sure to download the app before you leave.

*Data rates may apply when you are not connected to Wi-Fi at the resort. Any resulting data charges would be at your own expense.

Our mobile app features:

• All travel information at your fingertips
• An up-to-date daily agenda
• Live time updates through push notifications (be sure to enable push notifications in your settings!)
• A customizable profile— upload a photo and contact info to share with fellow attendees, if you'd like
• Attendee-to-attendee messaging
• Activity feed to share photos, updates, and more

 

   

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GETTING TO THE RESORT
 

WILL SOMEONE BE THERE TO GREET ME AT THE AIRPORT WHEN I ARRIVE?

Transportation will be provided for all guests who arrive on designated travel dates. After departing the aircraft, you will need to clear immigration, collect your luggage, and then pass through customs. At that point, please look for staff holding a LGCY Power sign and identify yourself. If you are arriving early or staying later than the designated travel dates above, you will be responsible for your own transportation.

WHAT IS THE TRANSFER TIME BETWEEN THE AIRPORT AND THE RESORT?

The transfer time is approximately 20 minutes (10 miles).

WHAT IS THE CHECK-IN TIME AT THE RESORT? WHAT IF MY FLIGHT ARRIVES BEFORE THEN?

Official hotel/resort check-in is at 3:00 PM. The resort will do its best to accommodate early arrivals. If your room is not ready when you arrive, you are welcome to use the facilities of the resort, including the spa, pool, gift shops, and restaurants. If you’d like to request early check-in, you can do so by contacting LGCYpowereventsupport@morrisincentives.com. Additional fees may apply.

 

    

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TIME AT LEISURE / RETURNING HOME
 

WHAT CAN I DO WITH FREE TIME OUTLINED ON THE AGENDA?

Feel free to enjoy the facilities at the resort, including the spa, pool, gift shops, and restaurants. If you are interested in booking activities or tours in the area, you can do so by speaking to the hotel concierge or a representative at the hospitality desk.

WHAT SHOULD I KNOW ABOUT CUSTOMS PROCEDURES? 

All articles will need to be declared upon reentry into the United States, including gifts. Residents are normally entitled to a duty-free exemption of $800. Generally, one liter of alcohol per person may be entered into the U.S. duty-free by travelers who are 21 or older. Additional quantities may be entered, although they will be subject to duty and Federal excise taxes that will be assessed and collected at the port of entry. Up to 100 cigars and 200 cigarettes may also be included in the $800 duty exemption.

Please note that for any gifts received, payment of all applicable taxes, including but not limited to, customs and duty, VAT, sales and use, GST and/or income taxes will be the recipient’s responsibility. We cannot provide tax advice, please consult with your local tax adviser.

 

   

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SPECIAL NEEDS / MEDICAL ISSUES
 

HOW CAN I INFORM YOU OF A MEDICAL CONDITION, PHYSICAL DISABILITY, OR SPECIAL DIETARY NEEDS?

You will be given the opportunity to inform us of any special needs during the registration process. We will do our best to accommodate your needs.

WHAT SHOULD I KNOW ABOUT VIRUSES, DISEASES AND OTHER TRAVEL ADVISIORIES?

For the most up-to-date information, please visit the following websites:
 

• World Health Organization: https://www.who.int
• US State Department Travel Advisory: https://travel.state.gov/content/travel/en/traveladvisories/traveladvisories.html/
• Centers for Disease Control and Prevention: https://www.cdc.gov/

 

 

   

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DATA PROTECTION AND PRIVACY
 

WHAT IS THE DATA PROTECTION POLICY REGARDING THIS EVENT? 

All personal data that is collected during the registration process that is necessary to fulfill travel and other service requests is protected and secure. The protective measures we use depend on the sensitivity of the information and the ways in which we collect, process, and store it. These measures include security controls to prevent unauthorized access to our facilities and systems, strong authentication procedures, strict password protection protocols, and utilizing encryption software for all financial and other sensitive personal data transmitted on or through our sites.

To access our full Data Protection and Privacy Policy, click here.