CETA 2024 Annual Conference

Reno, Nevada



2024 CETA Series

CETA Series Chairs: Abby Roth & Jeremy Mahurin


New this year, we are excited to offer three different CETA Series learning tracks, based on your level of experience!

Please review the descriptions of each track below:

Beginner Track


Best for those with 0 to 2 years of experience. Fundamental information is provided for those new to the industry. For those with more experience, these sessions will be an excellent review.


Intermediate Track


Best for those with 2 to 5 years of experience. Information provided will be beneficial to attendees at all levels.


Advanced Track


Best for those with 5+ years of experience. Information provided is intended for those roles with extensive customer service or quality assurance responsibilities.



Attendees will build their own schedules during the registration process.  Attendees are encouraged to choose activities appropriate to their skill and experience level.
Those with less experience should be choosing beginner and intermediate courses.  But those with more experience shouldn't be discouraged from attending a beginner level course.
You might learn something new!

Friday/Saturday Only: $275.00
Friday & Saturday: $400.00

Continuing Education: 1 RU per 8 hour day.