Frequently Asked Questions

Where will the conference be held?

Exchange 2024, Landis+Gyr’s annual user conference, will be held in Indianapolis, IN at the JW Marriott.

How much does the hotel cost per night?

Landis+Gyr has negotiated a rate of $259, plus tax, per night. These rates apply for 3 days prior to the event and 3 days after the event, based on availability.

Please book hotel reservations via our online link.

If you prefer to speak with reservations directly, call +1 866-704-6162, request to speak with an associate, and let them know you require our Landis+Gyr negotiated group rate.

The group rate will only be available until Monday, April 19th.

Does the hotel have high-speed internet access?

Yes. Exchange attendees will receive complimentary wireless internet access.

What are the check-in and check-out times at the hotel?

Check-in time is 4:00 PM. Check-out time is 11:00 AM.

How do I cancel my reservation at the hotel?

To cancel your reservation, call the hotel directly at (317) 860-5800. Your room reservation must be cancelled 48 hours prior to your arrival date. Guaranteed reservations not cancelled 48 hours prior will be charged one night’s room and tax.

Is there a fee to park my car at the hotel?

Valet: $75
Self-parking: $75

What airport should I fly in and out of?

Indianapolis International airport (IND) is located 14 miles from the hotel.

Does the hotel provide shuttle service?

No, the hotel does not offer a shuttle service.

Options:

Taxi service is located just outside the baggage claim area at fares of $40-50 one way, a 20-minute transfer to JW Marriott in normal traffic conditions.

Uber and Lyft pick-up is at the Ground Transportation Center on the first floor of the parking garage as you exit the terminal. Ride share is typically $30-40.

When should I arrive at the conference?

The official Exchange 2024 kickoff is on Monday, May 6, with a Welcome Reception at 4:30 PM.

However, there are pre-event activities below in which you may want to participate:

11:00 AM – 4:30 PM: Pre-conference User Group Meetings

What is the cost to register for Exchange 2024?

The following registration fees apply:

Regular Registration Fee: $1,695
Onsite Registration Fee: $1,895
Guest Pass – Adults only: $395 (includes access to evening events only)
Day-Only Pass: $695 per day (includes access to all activities)
Group Discounts:

With three paid registrations from the same company, a fourth registration is complimentary.
- IMPORTANT: In order to get the group discount automatically, one person needs to register all registrants using the “Add Person” option. If four people from the same organization register at different times, the group discount still applies. Once three have registered, contact our Exchange 2024 registration lead, Trish Huntley, at landisgyr@etherio.com  or  by calling 404.477.5819 to register the 4th person.

What is included in my registration fee?

The Exchange registration fee includes:

Access to all general and breakout sessions
Networking events
The Expo, including Ask the Expert
All scheduled meals through the conference
A name badge is required for entrance to all events

What is the refund policy?

Cancellations will be subject to a $250 cancellation fee.

How do I pay for my conference registration?

We accept all major credit cards.

When will I receive my name badge?

All name badges and welcome packets will be distributed onsite at the registration desk.

What is the dress code?

The dress code is business casual.

What hours are the conference registration/information desk open?

The registration/information desk will be open all hours Exchange is in session.