PACKAGE INCLUSIONS
WHAT'S INCLUDED IN MY TRAVEL PACKAGE?
- Round-trip airfare for you and a guest to Honolulu, Hawaii
- Transportation from Mountain Country Foods parking lot to the airport
- Transportation from Honolulu airport to cruise pier
- Six (6) nights' accommodations onboard Norwegian Cruise Line's Pride of America
- A Special Welcome from Doug upon Arrival
- Meals and snacks included with the cruise (excludes some specialty dining restaurants)
- Activities aboard the ship
- Entertainment aboard the ship
- $75 onboard credit per cabin
- $50 shore excursion credit per cabin / per port (excluding Honolulu)
- Specialty dining in two of the onboard restaurants for you and a guest
- One (1) night accommodations at The Sheraton Waikiki Beach Resort in Oahu
- Choice of an activity for you and your guests in Oahu
- Mountain Country Foods Luau
- All baggage handling
- All cruise taxes and gratuities
WHAT'S NOT INCLUDED THAT I SHOULD EXPECT TO PAY FOR?
The following personal travel expenses are not included in your travel package:
- Additional guests beyond your one complimentary guest
- Wi-Fi onboard
- Gelato onboard
- Golf ball rental onboard
- Spa appointments onboard
- Shopping/photo packages onboard
- Specialty dining onboard (beyond two provided)
- Beverages onboard (soda/alcohol)
- Airport parking
- Baggage and flight change fees
- Activities/tours you book on your own
- Dry cleaning
- Laundry services
WHAT IS THE COST TO ADD AN ADDITIONAL THIRD OR FOURTH GUEST TO MY CABIN?
Mountain Country Foods is awarding this trip to you and one complimentary guest. If you would like to add more than one guest to share your cabin, the price is as follows:
- Additional Guest Cost Including Airfare: $2,692 per person
- Cruise Only: $1,375 per person
WHOM SHOULD I TIP?
Customary gratuities have been taken care of on your behalf for all cruise and airport staff, as well as all staff involved in our functions. Gratuities for services you book yourself (tours, spa, or salon services) are not included and would be at your own discretion.
REQUIRED DOCUMENTATION
WHAT TYPE OF IDENTIFICATION/DOCUMENTATION IS REQUIRED FOR THIS PROGRAM?
If you are a U.S. citizen, all you need is a government-issued photo I.D. which includes a passport or valid driver's license with a photo since the ship never sails beyond the islands of Hawaii.
If you are a Lawful Permanent Resident/U.S. Alien Resident holding an Alien Resident Card (ARC), also known as a "Green Card," all you need is a valid driver's license with a photo and your Green Card to sail. Lawful Permanent Residents/U.S. Alien Residents who do not have their ARC (Green Card) with them at check-in will be denied boarding. If you hold a current Employment Authorization Card (I-766), you may travel with that and a valid driver’s license. It is recommended that you also carry your passport from your country of citizenship if available (the passport is not required).
For more information on NCL's travel documentation requirements, click here!
WHAT IF THE NAME ON MY TICKET DOES NOT MATCH MY IDENTIFICATION?
In order to be in compliance with the TSA Secure Flight Program, both the TSA and the airlines require that the name on your reservation matches the name on the government-issued photo identification you present at the airport. This requirement supersedes any requirement for airline frequent flyer accounts to match the name on your ticket, and you may need to submit a request to have the name on your airline frequent flyer account changed to match your I.D.
PLANNING AHEAD
CAN I DRINK ALCOHOL ON A COMPANY TRIP?
Alcohol is available for purchase on the ship and in ports. Please remember, you and your guests are representing MCF at all times both on and off the ship. Please use alcohol in moderation. You are responsible for you and your guests' actions.
WHAT ARE THE TRIP OPTIONS FOR AN MCF EMPLOYEE MARRIED TO ANOTHER MCF EMPLOYEE?
If you are a Mountain Country Foods employee married to another Mountain Country Foods employee, you each will be awarded an option. You can both take the cruise option and invite two other guests to share your respective cabins, one of you can take the cash-out while the other takes the cruise, or you can both take the cash-out option.
If you choose to each take a cabin and want to bring your children as your guests, please note that at least one adult age 21+ must stay in each cabin.
WHEN DOES REGISTRATION OPEN AND WHEN DOES IT CLOSE?
Registration opens Monday, November 6th and closes Friday, December 15th.
WHAT DOES OFFICIAL REGISTRATION ENTAIL AND HOW CAN I BE PREPARED?
Registration will collect your identification and documentation information in order to book flights and cruise accommodations. Additional questions, such as medical needs, dietary needs, t-shirt size, etc. will also be asked. Please note that submitting a registration is mandatory and your survey response alone will NOT be enough to confirm your travel arrangements.
Mountain Country Foods is awarding this trip to you and one complimentary guest. If you would like to add more than one guest to share your cabin, the price is as follows:
- Additional Guest Cost Including Airfare: $2,692 per person
- Cruise Only: $1,375 per person
WHAT IF I NEED TO CANCEL AFTER I'VE ALREADY REGISTERED?
Once you submit your cruise registration, you are locked in. We will start booking flights for you and your guest(s) and get all details submitted to the cruise line.
If you need to cancel due to scheduling conflicts or something that is not an emergency, you forfeit all options for the 50th anniversary celebration. This trip is not transferable. If you cancel, you will not receive the cash option but will still have the week off of work with wages.
WHAT IF I NEED TO CANCEL MY 3RD/4TH GUEST AFTER I'VE ALREADY PAID FOR THEM?
Reservations for 3rd/4th passengers cancelled on or before December 15, 2023 will incur these fees:
- If cancelled between registration date through December 15, 2023: $50 per person cancellation fee
- If cancelled between December 16, 2023 and January 3, 2024: $600 per person cancellation fee
- If cancelled between January 4, 2024 and February 15, 2024: 75% per person cancellation fee
- If cancelled on or after February 16, 2024: fully nonrefundable
WHAT IF I NEED TO CHANGE THE NAME OF MY GUEST AFTER I'VE REGISTERED?
Changes between February 6, 2024 and April 11, 2024 will incur a $75 change fee. No changes are allowed beginning April 12, 2024.
CAN I EXTEND MY STAY?
Mountain Country Foods has arranged flights for you on April 20th and departing April 27th. If you choose to extend your stay in Honolulu, you will be on your own for flights and transportation.
WHAT TYPE OF CABIN WILL I BE IN?
Mountain Country Foods will be assign cabins at a later time. You will receive more information in the months to come.
CAN I UPGRADE MY CABIN?
No upgrades are available at this time. If any upgraded cabins become available, Event Support will be happy to note your request and we will reach out to you based on availability.
WHAT WILL THE WEATHER BE LIKE?
The daytime temperatures will be comfortably warm, averaging in the high 70s and low 80s. Evenings are slightly colder and dip into the 60s, especially along the beaches.
WHAT SHOULD I PACK?
Cruise Casual: the Freedom of Freestyle Cruising
Dress cruise casual anytime during the day, in the buffet and in most specialty restaurants. For women, it includes summer and casual dresses, skirts, regular or capri pants, shorts, jeans and tops. Khakis, jeans, shorts and casual shirts are fine for men. Swimwear is acceptable at the buffet and outdoor restaurant, but a shirt or a cover-up and footwear are required. Be sure to pack a sweater - the air conditioning can be chilly.
Please Note: We want you to be comfortable, but tank tops for men, flip flops, baseball caps, visors and jeans that are overly faded, with holes or tears and worn below the hips are not permitted in main dining rooms or specialty restaurants.
All Decked-out: Smart Casual
Dress smart casual in our more upscale specialty restaurants. For women, it includes slacks or jeans, dresses, skirts and tops. For men, it's jeans or slacks with a collared shirt and closed-toed shoes.
Ready for Adventure: Shore Excursions
Think about the shore excursions you'll be taking and pack accordingly, including comfy walking shoes. It's good to pack a pair of closed-toed shoes. You can check within the specific shore excursion for more information.
Special Events: Theme Nights and Parties
Norwegian's Night Out is the perfect opportunity to get dressed up for an evening of fine dining and great entertainment. You may also want to pack an all-white ensemble for the iconic White Hot Party.
WHAT IS THE TIME DIFFERENCE?
Hawaii is on Hawaii-Aleutian Standard Time and will be 4 hours ahead of Mountain Time while we are cruising.
WHAT ITEMS ARE PROHIBITED IN MY CARRY-ON LUGGAGE?
For an up-to-date list of items banned from carry-on luggage, please visit: http://www.tsa.gov/travel/security-screening/prohibited-items
WHAT ITEMS SHOULD I KEEP WITH ME IN MY CARRY-ON LUGGAGE?
Please pack your valuables and things you will need within the next 24 hours in your carry-on luggage. These include (but are not limited to) your passport/government issued ID, credit cards/cash, laptop, cell phone, jewelry, glasses, contact lenses and solution (note liquid container size limits), and medication. Your checked bags will be inaccessible during your flight or may become lost during the trip.
Please make sure your carry on meets sizing requirements of 22” x 14” x 9” OR total 45 linear inches or less (e.g. roller bag, backpack, duffle bag, garment bag).
HOW MUCH LUGGAGE CAN I TAKE?
For those traveling on the charter flights from Provo: Each guest is allowed to bring one carry on 22” x 14” x 9” OR total 45 linear inches or less (e.g. roller bag, backpack, duffle bag, garment bag). For the checked luggage, each guest is allowed one bag per person with a max of 40 lbs.
For those traveling out of Salt Lake City International: Delta allows up to two standard checked bags under 50 lbs. each way. The cost of the first bag is $35 and the cost of the second bag is $45. Please contact Mountain Country Foods to discuss your options for the reimbursement of luggage costs.
CRUISE INFORMATION
IMPORTANT NOTICE TO PREGNANT WOMEN
Women cannot have begun their 24th week of pregnancy at any time before or during the cruise. If you are pregnant or sailing with a guest who is pregnant they must provide a physician's letter stating the expected due date, medical fitness to travel and the pregnancy is not high risk. Please also include your name, booking number, ship, and sailing date.
WHAT ARE NORWEGIAN CRUISE LINE'S AGE REQUIREMENTS?
Norwegian Cruise Line's policy dictates infants must be at least six (6) months of age on the day of boarding. In addition, the cruise line’s policy is that a minor or young adult under the age of 21 must be accompanied in the same stateroom (or a connecting/adjoining stateroom) by a guest 21 years of age or older at the time of boarding. Parents may be split up if more than one cabin is reserved in order to accommodate this requirement.
ONLINE CHECK-IN & EMBARKATION
In order to facilitate the embarkation process and the processing of your eDocs, and to comply with new government regulations governing departure manifest, all guests are STRONGLY recommended to complete Online Check-In. It must be completed no later than 4 days prior to sailing. Guests must also complete check-in at the cruise terminal and be on board the ship no later than one hour prior to the departure time noted on their cruise documents or they will not be permitted to sail.
Please note guests who have not filled out their Online Check-In must arrive at port two (2) hours prior to sailing.
Joining or debarking the ship at any time outside of the published embark/debark port is not permitted.
HOW DO I PURCHASE AND PAY FOR SERVICES ON BOARD?
For your convenience, all shipboard expenses are charged to your Onboard account. Sign up when you check in, establishing your method of payment with Visa, MasterCard, American Express, Discover, JCB Card, or Diner's Club. You may also use your debit card, however please be advised that the cruise line must obtain pre-authorization, as they do for all Credit Cards, and some banks hold these funds for up to 30 days. Cash can also be used as a method of payment to settle your account with an initial deposit paid in advance.
USING YOUR DEBIT OR ATM CARD
Norwegian does not recommend the use of a debit card as payment for your onboard folio. Please be advised that multiple holds will be placed on your debit card account based on your onboard purchases. After settling your onboard folio, these debit card holds may remain on your account up to 30 days after the cruise ends. To avoid overdraft charges from your bank, please make sure that you have enough available funds in your account during this hold period. Norwegian will not be responsible for overdraft charges resulting from holds placed on Debit Card accounts. A cash deposit may be placed on your onboard account in the amount of $150 USD per person. Once you have exceeded the deposited amount, your account will be closed to further charges. You can deposit as much money as often as you'd like throughout the cruise, however, refunds cannot be made until the day of disembarkation for any excess. Personal checks will not be accepted, nor can they be cashed on board.
SPECIALTY DINING
You will have the opportunity to book the two specialty dining reservations during the NCL cruise check in process once you receive your cruise booking number.
IS THERE A DOCTOR ON BOARD?
Each Norwegian Cruise ship has an onboard Medical Center staffed by licensed physicians and critical care nurses. While not a full-service hospital, the Medical Center is well equipped to handle most emergencies and routine medical procedures. A customary fee will be charged for services and medications dispensed (with the exception of medicine for seasickness, Tylenol®, and aspirin, which may also be obtained at the Front Office). Keep medication close at hand in your purse or carry-on bag. Be sure to bring enough prescription medicine to last throughout your cruise, as it may not be available on board or in some of the countries visited.
CAN I MAKE PHONE CALLS TO THE MAINLAND?
Hawaii is within the US and should be covered under your phone plan's domestic calls but be sure to check with your carrier to verify prior to the trip.
You will have a phone in your cabin that you can use to call the mainland, but prices can be as high as $8 per minute, varying by cruise line. As there are no cell towers in the ocean, you will not be able to make cell phone calls while at sea, unless you have a satellite phone or purchased a special cruise-to-land service package from the cruise line or your cell provider.
WHAT SHOULD I KNOW ABOUT DISEMBARKATION?
You will receive detailed instructions for disembarkation a few days prior to the final night of the cruise. You will be asked to have your large pieces of luggage (those you plan to check) packed, locked, and outside your stateroom door sometime late in the evening (typically between 11:00 pm and midnight) on the final night of the cruise. The cabin stewards will collect it through the night, store it in the ship's hold, and then offload it early the next morning. It will be waiting for you to collect in the pier after you disembark. Final onboard accounts will be posted under your stateroom door and must be settled prior to disembarkation. The ship prefers you to settle your account the night before to avoid slowing down the disembarkation process.
As your large suitcases will be collected the night before disembarking the ship, please remember to bring a smaller overnight bag for your toiletries, prescriptions and other 'need-to-have' items.
FLIGHT ARRANGEMENTS AND INFORMATION
WHAT KIND OF AIRFARE IS INCLUDED IN MY PACKAGE?
Your package includes round-trip economy class airfare for you and one complimentary guest from either the Salt Lake City or Provo airport on the group arrival and departure dates.
WHEN AND HOW WILL MY FLIGHTS BE BOOKED?
After you submit your registration, you will be contacted via email by one of our professional Flight Coordinators.
WHAT TIME/DATE DO I NEED TO MAKE SURE I BOOK FLIGHTS FOR IF I AM BOOKING FLIGHTS FOR MY ADDITIONAL GUEST ON MY OWN?
If you've registered an additional 3rd/4th guest and chose to book their flights on your own, please be sure the flight is booked to arrive on April 20th no later than 3:00 PM in order to make it to board the ship. If you are not extending your stay, you will want to book their flight to depart on April 27th after 11:00 AM.
TRAVEL DOCUMENTS
WHEN WILL I RECEIVE MY TRAVEL DOCUMENTS?
You will be emailed your personalized travel summary a few weeks prior to travel.
We will be preparing a mobile app* which will be available several weeks prior to the trip. The app will be a wonderful and easy-to-use resource while you are on the go! Our app will include the agenda, trip information, answers to frequently asked questions, and more.
App to download: Aventri Events
Access code: Coming soon!
Username: email address you registered with
Password: mcfcruise
*Data rates may apply when you are not connected to Wi-Fi on the cruise. Any resulting data charges would be at your own expense.
Our mobile app features:
- All travel information at your fingertips
- An up-to-date daily agenda
- Live time updates through push notifications (be sure to enable push notifications in your settings!)
- A customizable profile— upload a photo and contact info to share with fellow attendees, if you'd like
- Attendee-to-attendee messaging
- Activity feed to share photos, updates, and more
SPECIAL NEEDS / MEDICAL ISSUES
HOW CAN I INFORM YOU OF A MEDICAL CONDITION, PHYSICAL DISABILITY, OR SPECIAL DIETARY NEEDS?
You will be given the opportunity to inform us of any special needs during the registration process. We will do our best to accommodate your needs.
WHAT SHOULD I KNOW ABOUT CORONAVIRUS (COVID-19)?
For the most up-to-date information concerning COVID-19, please visit the following websites:
- Norwegian Cruise Lines Health & Safety Guidelines: https://www.ncl.com/sail-safe
- World Health Organization: https://www.who.int/emergencies/diseases/novel-coronavirus-2019
- US State Department Travel Advisory: https://travel.state.gov/content/travel/en/traveladvisories/traveladvisories.html/
- Centers for Disease Control and Prevention: https://www.cdc.gov/
DATA PROTECTION AND PRIVACY
WHAT IS THE DATA PROTECTION POLICY REGARDING THIS EVENT?
All personal data that is collected during the registration process that is necessary to fulfill travel and other service requests is protected and secure. The protective measures we use depend on the sensitivity of the information and the ways in which we collect, process, and store it. These measures include security controls to prevent unauthorized access to our facilities and systems, strong authentication procedures, strict password protection protocols, and utilizing encryption software for all financial and other sensitive personal data transmitted on or through our sites.
To access our full Data Protection and Privacy Policy, click here.