QUICK LINKS
 

• PACKAGE INCLUSIONS

• REQUIRED DOCUMENTATION

• PLANNING AHEAD

• ADDITIONAL GUESTS / EXTENDING YOUR STAY

• FLIGHT ARRANGEMENTS AND INFORMATION

• UPGRADES

• TICKET CHANGES / CANCELLATION

• SEAT ASSIGNMENTS

• CHECKING IN FOR YOUR FLIGHT

• AT THE AIRPORT

• TRAVEL DOCUMENTS

• GETTING TO THE RESORT

• TIME AT LEISURE / RETURNING HOME

• SPECIAL NEEDS / MEDICAL ISSUES

• DATA PROTECTION AND PRIVACY

  

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PACKAGE INCLUSIONS
 

WHAT'S INCLUDED IN MY TRAVEL PACKAGE? 

• Your accommodations will include five days/four nights at the luxurious Conrad Punta de Mita for you and your guest
• Round-trip economy coach airfare from your departure city to Puerto Vallarta International Airport (PVR) for you and your guest
• Round-trip transfers to and from the airport to Conrad Punta de Mita (included only on main group arrival day of Monday, November 6, 2023, and main group departure day of Friday, November 10, 2023) for you and your guest
• On-site Airport Transfer Coordinators for arrival day, Monday, November 6, 2023
• Wireless internet in guestrooms
• Refrigerator in room with complimentary bottled water restocked daily
• 24-hour front desk
• 24-hour access to indoor/outdoor fitness & recreation center
• All meals and beverages are included! Attendees will be on a daily meal and beverage package plan that includes breakfast, lunch, dinner and alcoholic and soft beverages in the hotel restaurants and bars. Please note that due to dinner reservation limitations, you will be pre-assigned dinner reservations for your two nights at leisure. Note that on arrival day, the complimentary meals start at lunchtime and on departure day, the complimentary meals end after breakfast.  
• Business Meeting on Tuesday, November 7, 2023
• Welcome Dinner Event on Tuesday, November 7, 2023
• Gala Dinner Event to include reception and after dinner dancing on Thursday, November 9, 2023 
• Hotel bellmen, maid service, and airport porter gratuities
• Private Lincoln Heritage Hospitality desk for program duration
• Professional Trip Directors from ADI Meetings & Events

WHAT'S NOT INCLUDED THAT I SHOULD EXPECT TO PAY FOR?

The following personal travel expenses are NOT included in your travel package:

• Meals outside of what is outlined in the agenda 
• Airport parking 
• Baggage fees
• Flight change fees (if initiated by you)
• Activities/tours you book on your own 
• Laundry services
• Room charges outside of the program dates if you extend
• Transportation outside of the arrival day (November 6th) and departure day (November 10th) 
• Room Service charges
• Spa Treatments
• Incidentals

WHOM SHOULD I TIP?

Customary gratuities have been taken care of on your behalf for all hotel and airport staff, as well as all staff involved in our functions. Gratuities for services you book yourself (tours, spa, or salon services and some hotel activities) are not included and would be at your own discretion.

 

   

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REQUIRED DOCUMENTATION
 

WHAT TYPE OF IDENTIFICATION/DOCUMENTATION IS REQUIRED FOR THIS PROGRAM?

All persons traveling to Punta Mita must have a valid passport and a round-trip airline ticket to enter. It is strongly recommended that your passport not expire for at least 6 months after your departure, which would be May 2024.

The Mexican government only requires that your passport be valid during the entirety of your trip. However, the United States does have a six-month validity rule for passports that may apply. 

U.S. citizens do not require a visa to enter Mexico unless they plan to stay in the country for more than 180 days. 

It is your responsibility to be in possession of the proper personal identification and travel documents for your trip. Guests without proper documentation will be denied transit and/or entry and will not be eligible for a refund of travel or personal expenses.

HOW DO I APPLY FOR A U.S. PASSPORT? HOW LONG DOES IT TAKE TO GET ONE?

Visit the U.S. State Department Passport website for more information about applying for a U.S. Passport, including passport fees. Please be advised that routine processing times can be 10-13 weeks, so please plan accordingly. Expediated processing can be 7-9 weeks. 

We recommend taking a photo of your passport on your phone and/or emailing it to yourself in the event your passport is lost, damaged or stolen while traveling. This will help expedite the passport replacement process in the unlikely event this should occur.

 

   

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PLANNING AHEAD
 

WHAT WILL THE WEATHER BE LIKE? WHAT SHOULD I PACK?

November in Punta Mita is warm and dry with daytime temperatures usually in the 80’s. Humidity hovers around 63%.

November is ideal for swimming and relaxing on the beaches so, don’t forget your swimwear!

We recommend you pack: 

• List of Medications
• Medications in original prescription bottles (packed in carry-on bag)
• Cellphone & Charger
• Sunglasses
• Swimsuit
• Sun protection (sunscreen, hats, visors, and caps)
• Comfortable walking shoes, sandals, or flip flops
• Assorted tops (polos, tanks, tees, and long sleeves)
• Casual pants, shorts, capris, or skirts
• Nicer outfits for going out (please refer to restaurant dress codes)

WHAT IS THE TIME DIFFERENCE?

Punta Mita, Nayarit, Mexico is in the Central Standard Time Zone.

WHAT ITEMS ARE PROHIBITED IN MY CARRY-ON LUGGAGE?

For an up-to-date list of items banned from carry-on luggage, please visit: http://www.tsa.gov/travel/security-screening/prohibited-items

HOW MUCH LUGGAGE CAN I TAKE?

Most carriers charge a fee for checked luggage. Please check with your airline for current fees. Baggage allowance and costs vary by destination and fare type. Most airlines allow one (1) complimentary carry-on bag. Your carry-on must be able to fit in the overhead compartment or under the seat in front of you.

WHAT ITEMS SHOULD I KEEP WITH ME IN MY CARRY-ON LUGGAGE?

Please pack your valuables and things you will need within the next 24 hours in your carry-on luggage. These include (but are not limited to) your passport/government issued ID, credit cards/cash, laptop, cell phone, jewelry, glasses, contact lenses and solution (note size limits), and medication. Your checked bags will be inaccessible or may become lost during the trip.

WHAT SHOULD I KNOW ABOUT CURRENCY/CASH?

It is best to bring multiple forms of payment. Credit cards are accepted almost everywhere and will give you the best possible exchange rate. They are also a great way to track travel expenses. For smaller expenses, you may wish to obtain a modest amount of local currency. Using your debit card at an ATM will be more cost-effective than using a Currency Exchange booth. Keep in mind that most banks have a safety feature that requires the cardholder to call prior to travel to authorize use of their cards abroad. You may want to call your bank prior to travel to ensure you will be able to use your card(s).

CELL SERVICE

Please contact your cell service provider before traveling for any fees or features associated with international cell service. The major service providers all have good coverage in this area and provide up to 4G speeds.

SHOULD I PURCHASE TRAVEL INSURANCE?

Because unforeseen circumstances may arise, we recommend that you purchase travel insurance to protect any personal travel arrangements you may make or medical situations your health insurance may not cover while away from home. We suggest you consult your insurance provider to determine what coverage you will have while traveling.

We recommend Arch RoamRight’s® Pro Plus Plan, which includes coverage for trip delay; emergency medical treatment or evacuation; lost, stolen, or damaged baggage; or baggage delay. Please note that this plan does not include trip cancellation. Coverage begins once you depart on your trip. The plan also includes non-insurance services of Worldwide Emergency Assistance supported by UnitedHealthcare Global. For more information or to purchase a travel insurance plan, click here.

COVID-19

For questions on how travel insurance relates to COVID-19, please refer to the questions and answers section on our supplier’s travel insurance website: https://www.roamright.com/Claims/Significant-Travel-Events/.

DO I NEED TO HAVE HEALTH INSURANCE COVERAGE IN ORDER TO TRAVEL?

We highly encourage all travelers to carry proof of health insurance coverage. Mandatory health insurance coverage for entry into foreign countries can be required. Participants can be denied entry into countries that request proof of health insurance coverage and are unable to provide documentation. Medicare coverage does not apply or cover any medical needs outside the U.S. unless travelers have supplemental insurance such as Medicare Advantage and Medigap.

 

   

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ADDITIONAL GUESTS / EXTENDING YOUR STAY
 

WHAT IS THE COST TO BRING ADDITIONAL GUESTS?

If you would like to bring additional guests with you on this trip, please call the Lincoln Heritage Hospitality Desk to discuss costs such as room, meals, transfers, and airline fees at 800-944-2359. Please note that airfare is not included for any extra guests. 

I SEE AIRFARE IS NOT INCLUDED IN THE ADDITIONAL GUEST PACKAGES. CAN I BOOK AIRLINE TICKETS FOR MY ADDITIONAL GUESTS THROUGH THE LINCOLN HERITAGE HOSPITALITY DESK?

Yes. Please note additional guests are subject to a non-refundable ticketing fee that varies based on destination.

CAN I EXTEND MY STAY?

If you would like to extend your stay, please contact the hotel directly at PVRPM.RES@ConradHotels.com  to check availability.  Please identify yourself as a Lincoln Heritage group guest.  If you do extend, please advise the Lincoln Heritage Hospitality desk so that your airline itinerary reflects your dates of travel.  The Lincoln Heritage Hospitality Desk can be reached at LHregistration@adimeetings.com or 800-944-2359. If you choose to travel outside of group travel dates, you will be on your own to arrange transportation between the hotel and airport.

 

   

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FLIGHT ARRANGEMENTS AND INFORMATION
 

WHAT KIND OF AIRFARE IS INCLUDED IN MY PACKAGE?

Your package includes round-trip economy class airfare for you and one complimentary guest from your home city on the group arrival and departure dates. Additional costs may apply if you choose to extend your stay / travel on alternate dates.

WHEN AND HOW WILL MY FLIGHTS BE BOOKED?

After you submit your registration, you will be contacted via email by one of our professional Flight Coordinators. Flight suggestions are made based on the preferences and parameters you set in your registration; then, tickets will be booked pending your approval. Please keep in mind most itineraries will expire within 24 hours if not ticketed, and all fares are subject to change until ticketed. If you have any special requests, please be sure to include them during the registration process (including frequent flyer number, seat preferences, etc.).

HOW LONG DO I HAVE TO CONFIRM MY ITINERARY AFTER A FLIGHT COORDINATOR HAS CONTACTED ME?

Fares and availability are always subject to change until tickets are booked. Most itineraries must be ticketed within 24 hours of booking, or they expire. Replying quickly increases your chances of getting the most convenient schedule possible and being seated with your guest.

WILL I EARN FREQUENT FLYER MILES FOR MY FLIGHT?

If you have a frequent flyer account with the airline you will be flying on, you may be eligible to earn miles for your flights. Mileage accrual methods vary from airline to airline, and some tickets may not be eligible for mileage accrual as dictated by the fare rules. Airlines with agreements (One World, SkyTeam, Star Alliance, etc.) typically allow mileage accrual on partner airlines. Check with the airline for specific information about mileage accrual eligibility.

CAN MY TSA KNOWN TRAVELER NUMBER (KTN) OR REDRESS NUMBER BE ATTACHED TO MY RESERVATION?

Yes. Please be advised that the name on your ticket must match the name on your KTN form and the name on the identification you are using to travel or to receive TSA Pre-Check benefits.

 

   

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UPGRADES
 

CAN I PAY TO UPGRADE TO FIRST CLASS/BUSINESS CLASS/PREMIUM ECONOMY?

Your Flight Coordinator can provide you with the cost of upgrading to a premium cabin or seat upon request. Many airlines have premium seats with extra legroom and priority boarding for an additional cost. These seats can be purchased through your Flight Coordinator.

CAN I USE MY FREQUENT FLYER MILES TO UPGRADE?

If you wish to use frequent flyer miles to upgrade, please notify your Flight Coordinator at booking.

 

   

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TICKET CHANGES / CANCELLATION
 

CAN I MAKE CHANGES TO MY ITINERARY AFTER MY TICKET HAS BEEN BOOKED?

Fares are subject to change at any time based on availability and are not guaranteed until ticketed. Any cost associated with changes made beyond the 24-hour cancellation time frame after the tickets have been issued will be at your expense, including penalty fees and applicable fare differences. Fare difference may apply for changes made during the 24-hour period after the ticket is issued, but the change fee will not apply.

*Note, should your primary guest be unable to make the trip after being ticketed, please be advised you will be responsible for the airfare of a substitute guest.  

IS THERE A FEE TO CHANGE MY FLIGHTS?

Except for Basic Economy fares, most airlines permit changes to be made to your ticket any time prior to departure, and most airlines require change fees in addition to the difference in fare. Please check with the airline, or our Flight Coordinator team, for specific change fee amounts.

WHAT IF I NEED TO CANCEL? CAN I USE MY TICKET IN THE FUTURE?

Unless otherwise stated, all tickets are non-refundable and expire one year from the date of issue. Fares are subject to change at any time based on availability and are not guaranteed until ticketed. Any cost associated with changes made beyond the 24-hour cancellation time frame after the tickets have been issued will be at your expense, including penalty fees and applicable fare difference (fare difference may apply for changes made within 24 hours). Unless previously agreed upon, Lincoln Heritage will not cover the cost of change fees or fare difference for voluntary changes and/or name corrections.

WHAT IF THE NAME ON MY TICKET DOES NOT MATCH MY IDENTIFICATION?

To be in compliance with the TSA Secure Flight Program, both the TSA and the airlines require that the name on your reservation match the name on the government-issued photo identification you present at the airport. This requirement supersedes any requirement for airline frequent flyer accounts to match the name on your ticket, and you may need to submit a request to have the name on your airline frequent flyer account changed to match your I.D.

CAN I CHANGE THE NAME ON MY TICKET OR MY GUEST'S TICKET?

Unless otherwise stated, all tickets are non-transferable, which means that the name on the ticket cannot be changed. If your name is misspelled, or if you need to make a minor name correction, please contact the Flight Coordinator who booked your tickets. Be advised that name corrections made after the 24-hour free change and cancellation period may be subject to a name correction fee. 

IF THE PROGRAM IS CANCELLED OR POSTPONED FOR ANY REASON, CAN I BE REFUNDED FOR ANY FLIGHT COSTS, INCLUDING (BUT NOT LIMITED TO) TICKETS, ADDITIONAL GUEST TICKETS, TRAVEL DEVIATIONS, UPGRADES, AND ADDING ADDITIONAL CITY STOPS?

Money collected for your flights cannot be refunded in the event the trip host cancels or postpones the trip. Refunds and credits are at the discretion of the airline. Typically, an airline will not offer any refunds or credits unless the flight has been cancelled.

 

   

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SEAT ASSIGNMENTS
 

WILL MY PREFERRED SEAT TYPE BE ASSIGNED FOR ME?

Flight Coordinators will do everything possible to assign you in your preferred seat type (e.g., window, aisle, bulkhead, etc.). However, seat requests cannot be guaranteed. If your preferred seat type is not available, a Flight Coordinator will assign the best seat type available.

SHOULD I BE CONCERNED IF I DON'T HAVE A SEAT ASSIGNMENT? WHAT IF MY GUEST AND I AREN'T SEATED TOGETHER?

In some situations, it may not be possible to pre-assign seats at the time of booking, or assign you and your guest(s) seats together. This is either because all pre-assigned seating is full, or the airline has an open seating policy. If you do not have seat assignments when you arrive at the gate, (or if you wish to change your seat assignments), you may speak with the gate agent about available seats. A limited number of seats are held exclusively for gate agent use on the day of departure. As these seats are limited, it’s best to arrive at the gate at least an hour prior to departure for the best availability.

*Please take note that registering early and booking with your flight coordinator soon after registering will increase your chances of getting your desired seating.

 

   

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CHECKING IN FOR YOUR FLIGHT
 

24 HOURS PRIOR:

We strongly suggest checking in online for your flight. Online check-in is typically available within 24 hours of flight departure time. You can also pre-pay luggage fees, reconfirm/change your seat assignment, and sign up for flight updates.

DAY OF DEPARTURE:

Please reconfirm your itinerary prior to leaving for the airport, as schedule changes and flight delays are common. You can also download the airline's mobile app to access your boarding pass and view flight changes/updates.

For international flights, the standard recommendation time is three hours prior to departure. However, recommended arrival times vary by airport, so it’s best to check the airport website. This time accounts for parking, shuttles, check-in/baggage drop-off, security screening, and arriving at your departure gate no later than 45 minutes prior to your scheduled flight departure time.

AT THE AIRPORT:

At the check-in counter or kiosks, you'll be asked to present your passport and check your luggage (if any). If you are checking luggage, please verify it is checked through to your destination. Keep in mind gate assignments can change, so keep an eye on the airport monitors for flight updates.

 

   

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AT THE AIRPORT
 

WHEN SHOULD I BE AT THE GATE?

Most airlines close the boarding doors 10 minutes prior to departure to allow time to complete final paperwork and baggage loading. Whenever possible, passengers should be at the assigned departure gate no later than 45 minutes prior to the scheduled departure time for international flights. Please check with the airline carrier for their specific recommended gate time frames.

 

   

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TRAVEL DOCUMENTS
 

WHEN WILL I RECEIVE MY TRAVEL DOCUMENTS?

You will be emailed your personalized flight itinerary by the air department after you approve it.

We will be preparing a mobile app* which will be available several weeks prior to the trip. The app will be a wonderful and easy to use resource while you are on the go! Our app will include the agenda, trip information, answers to frequently asked questions, and more. Specifics regarding when and how to download the app will be emailed out close to the trip. You will want to be sure to download the app before you leave.

*We recommend checking with your cell phone carrier for data charges.  These fees would be at your own expense.

Our mobile app features:

• All travel information at your fingertips
• An up-to-date daily agenda
• Live time updates through push notifications (be sure to enable push notifications in your settings!)

 

   

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GETTING TO THE RESORT AND HOTEL CHECK-IN AND OUT PROCEDURES
 

WILL SOMEONE BE THERE TO GREET ME AT THE AIRPORT WHEN I ARRIVE?

Transportation will be provided for the winner and a guest on the designated travel day. After departing the aircraft, collect your luggage. At that point, please look for staff after exiting the terminal holding a Lincoln Heritage trip logo and identify yourself. If you are arriving early or staying later than the designated travel dates, you will be responsible for your own transportation.

WHAT IS THE TRANSFER TIME BETWEEN THE AIRPORT AND CONRAD PUNTA DE MITA?

The transfer time from Puerto Vallarta International Airport and Conrad Punta de Mita is 45 minutes (25 miles).

WHAT IS THE CHECK-IN TIME AT THE RESORT? WHAT IF MY FLIGHT ARRIVES BEFORE THEN?

Official hotel check-in is at 3:00 PM.

The hotel will do its best to accommodate early arrivals; however, if your room is not ready at the time you check in, you are welcome to use the facilities of the hotel, including the pool and gift shop. 

WHAT DO I NEED TO SHOW AT THE HOTEL FOR THE CHECK-IN PROCESS? 

Upon arriving at the Conrad Punta de Mita, please check in at the front desk for your room. The hotel will request your physical passport and a credit or debit card for incidentals. A hold will be placed in the amount of $200 per day. If you present a debit card, $200 per day will automatically be withdrawn from your account; any used funds will be refunded to your method of payment upon checkout.

HOW DO I CHECK OUT OF THE HOTEL ON MY DEPARTURE DAY? 

Room folio will be delivered to each room the day/evening before checking out for your review. Guests must stop by the front desk to check out and discuss any charges that are disputed.

 

    

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TIME AT LEISURE / RETURNING HOME
 

WHAT CAN I DO WITH FREE TIME OUTLINED ON THE AGENDA?

Feel free to enjoy the facilities at the resort.  If you are interested in booking activities or tours in the area, you can do so by speaking to the hotel concierge or a representative at the hospitality desk. 

Please be aware that if you signed up for a tour during registration, there will be no refunds 45 days prior to the trip's start date because the vendors will not allow it once we have reserved your space.

 

   

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SPECIAL NEEDS / MEDICAL ISSUES
 

HOW CAN I INFORM YOU OF A MEDICAL CONDITION, PHYSICAL DISABILITY, OR SPECIAL DIETARY NEEDS?

You will be given the opportunity to inform us of any special needs during the registration process. We will do our best to accommodate your needs.

 

   

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DATA PROTECTION AND PRIVACY
 

WHAT IS THE DATA PROTECTION POLICY REGARDING THIS EVENT? 

All personal data that is collected during the registration process that is necessary to fulfill travel and other service requests is protected and secure. The protective measures we use depend on the sensitivity of the information and the ways in which we collect, process, and store it. These measures include security controls to prevent unauthorized access to our facilities and systems, strong authentication procedures, strict password protection protocols, and utilizing encryption software for all financial and other sensitive personal data transmitted on or through our sites.

To access our full Data Protection and Privacy Policy, click here.