FAQs

Q: Do I have to wear a mask at the conference?

A: In solidarity for our immunocompromised patients and their caregivers, LLS requests that all attendees wear a mask indoors, except while eating or drinking.

Q: Besides requesting attendees wear a mask, what are other COVID precautions LLS are taking?

A: We are implementing a comfort zone coloring system. Attendees will place a colored dot on their name badge indicating how comfortable they are with others getting close to them. Red means, please do not engage with me without a mask, keep 6+ feet distance at all times; Yellow meaning, I am ok with close conversations with masks on; Green meaning, I am ok with physical contact and close conversations with masks on. LLS will also be mindful by making sure we are providing ample spacing between attendees during our sessions.

Q: Where can I learn more about COVID information and resources for blood cancer patients?

A: Latest Information and Resources from LLS on COVID-19 (https://www.lls.org/covid-19-resources)

Q: I am not comfortable attending an in-person event. Are there other options available for education?

A: This event also has a virtual component; on the registration site you will have the option to select if you are attending virtually or in-person. Patients who are not comfortable attending in-person can also find virtual education opportunities at www.lls.org/programs. 

Respect & Protect Blood Cancer Patients Statement
LLS has worked tirelessly to help blood cancer patients and survivors make informed choices to protect themselves from the profound effects of COVID-19 on their cancer care and daily lives. As the country moves toward “business as usual,” LLS encourages everyone to respect and protect each other. RESPECT and support anyone’s decision to continue to wear a mask and social distance. You never know if the person next to you is taking extra precautions to protect themselves or their loved ones. PROTECT blood cancer patients and others who are immunocompromised. We can do this by encouraging these individuals (and everyone around them) to get vaccinated and speak to their doctor about additional precautions they should take.

In Person & Virtual Attendees

Q: Will this be a virtual event as well as an in-person event?

A: Yes. Attendees have the opportunity to attend on-line as well as in-person

Q: Can a healthcare professional receive CE credit for attending this virtual conference?

A: No. CEUs are not offered with this conference.

Q: Will translation services be available for non-English speaking attendees? 

A: At this time, this service isn’t being provided.

Q: I have a question for LLS, but it isn’t related to the conference. What number should I contact?

A: Please contact our Information Resource Center at (800) 955-4572, Monday to Friday, 9 a.m. to 9 p.m. ET or email us here.

Q: Where can I find the agenda?

A: The full agenda can be accessed by clicking the agenda tab. 

Virtual Attendees Only

Q: Do I have to use a computer to access this conference, or can I call-in on toll free phone number?

A: Attendees can access this conference via a computer, tablet or their smart phone. However, this conference is web based and will be streamed. There is no toll free phone number one can call. Attendees  must utilize an internet connection to access the conference.

Q: Will there be exhibitors for virtual attendees to “visit”?

A: Yes.

Q: I have never been to a virtual conference. What is the process to gain access to the conference?

A: We are looking forward to having you! A few days prior to the conference, LLS will be emailing a detailed final confirmation email with all this information. This will provide step-by-step instructions on how to logon.

In-Person & Virtual Attendees

Q: How do I know if I am registered for the conference?

A: You should have received a confirmation email upon completion of your registration.  If you did not, please contact Randi Willmann or Liz Spillane at BCCregistration@LLS.org to request a confirmation.

Q: I registered for the conference, but haven’t received a confirmation email. Why not?

A: Please contact Randi Willmann or Liz Spillane at BCCregistration@LLS.org if you registered but haven’t received a confirmation email. 

Q: I registered for a specific session, but would like to change my selection. Can I change sessions? How do I change?

A: Yes, attendees are welcome to attend a different session. It's very easy to modify your registration but, if that won't be possible, we still encourage you to attend your preferred session whether you are attending in-peron or virtually.

Q: If there is more than one family member attending the conference with me, do I need to register them as well, or can we all be on one registration?

A: We need everyone to individually register for the conference.

Virtual Attendees Only

Q: If there will be more than one family member listening to the conference with me, do I need to register them as well, or can we be all on one registration?

           A: We need everyone to individually register for the conference even if you will be listening on the same device.

In Person & Virtual Attendees

Q: Will the presenter’s slides be available after the conference? If so, how do I access these?

A: If the presenter agrees to share their presentations, they will be made available on the lls website. After the conference, LLS will send an email to attendees notifying them when presentations are available. Please note: it does take several days for this process. We appreciate your patience and will make sure you receive the handouts!

Virtual Attendees Only

Q: Can I ask the speaker a question during the session?

A: Yes! There will be a chat feature which will allow attendees to type in their question to the speaker.

Q: Will there be live close captioning for the sessions? 

A: Yes.