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Call for Utility Presenters

Present at iConnect 2023! Whether you share a new implementation success story or how your utility has improved an existing solution, we want to hear from you! Selected speakers will receive complimentary iConnect conference registration, along with two free nights accommodations at The Westin Hilton Head Island Resort & Spa.*

 

2023 Call for Presenters

Speakers Receive Free Conference Registration and a Two-Night Hotel Stay.

 

Presentation Duration -45 minutes (including introductions, closing remarks, and Q&A).

Presentation Deck Format - Decks must be formatted in Microsoft PowerPoint (PPT). No other format will be accepted. Presenters will have the choice between using their own corporate PPT template, or a conference PPT template (to be provided closer to the event).

Submission Deadline - Extended! Presentation abstracts must be received by June 23, 2023.

To help get you thinking, we’ve identified some topics of interest:

  • Digital wallets, i.e., customer adoption barriers and what billers should do to drive awareness.

  • Best practices for enabling customer feedback.

  • Data-driven decision-making for utilities. 

  • Benefits of using an omni-channel solution for billing, payment, and customer communications.

  • Alerts and self-service tools for managing billing, payments, and outages.

  • Programs for addressing the unbanked and underbanked populations.

  • Effects of bill redesigns on on-time payments.

  • Solutions that are driving e-bill adoption, impacting customer engagement, and improving customer satisfaction.

  • Effects of offering real-time energy usage to customers.

  • Expanding use-cases for online outage maps and mobile apps.

  • Using AI to improve customer satisfaction.

Selection Process & Timing

All submissions will be reviewed and assessed based on originality, relevance/timeliness of the topic, actionable learnings, and overall fit with the conference program. Topics that demonstrate an innovative approach and/or focus on projects completed within the past two years are of particular interest.

We appreciate all submissions, but only successful presenters will be contacted due to limited slots. 

*Hotel accommodations will be for one standard room at The Westin Hilton Head Island Resort & Spa on the nights of October 2-3. Complimentary accommodations will be provided for a maximum of one speaker per utility per selected session. Free iConnect registration will be provided for up to two speakers per session (from the same utility).