FAQ

Frequently Asked Questions

Program Inclusions

What is included in this program?
The following components are included on the main program dates of Thursday, April 20 – Sunday, April 23, 2023:

Roundtrip, economy-class airfare for you and one guest
Roundtrip airport transportation to and from the Wyndham Grand Rio Mar Golf & Beach Resort on the main program arrival and departure dates
Double-occupancy guest accommodations for 3 nights
Breakfast on April 21, 22, and 23
Dinner events April 20 and April 22
$150 resort credit per person for meals not included in the program
One activity choice per person on April 22
All gratuities for the airport, resort, and activities

What is not included in this program?

Any costs associated with travel outside of the main program dates including airport transportation, accommodations, meals, and airfare upgrades or differentials (if applicable)
All items of a personal nature including checked luggage fees, mini bar, gift shop, laundry, telephone calls, and alcohol during non-group functions

Are children or additional guests permitted to attend at my own expense?
Children under the age of 21 and/or additional guests are not permitted to attend.

Online Registration

What if I need to make a change to my registration after I’ve submitted it?
If you would like to make a change to your registration, contact a Travel Program Specialist by phone at (732) 379-6333 or send your request via email to travelspecialist@nxlperformance.com. Be sure to mention “Wesco President’s Club 2023” in the subject line.

Why are my full legal name and date of birth required for registration?
Your name, date of birth, and gender are required by airlines in order to book your flights.
IMPORTANT: Names submitted during registration must exactly match the photo ID you will use while traveling. If they do not match, you may be denied boarding by your carrier.

Identification

What are the identification requirements?
If you are an American citizen originating in the U.S., you will need a valid, government-issued photo ID, such as a driver's license or passport. If you are originating outside of the U.S., you will need a passport which is valid for at least six months after travel.

Non-U.S. Residents: Visit your official government website. A passport (valid for at least six months after travel) is REQUIRED for travel to and from Puerto Rico.

Non-U.S. Citizens traveling from or through the U.S.: Make sure to bring your proof of legal U.S. residence (resident card, for example) along with your foreign passport. Visas may be required. Please contact your nearest consulate for further information.

Air Transportation

Am I guaranteed my first choice of airport and/or airline? If not, why do I have to fly from a particular airport or on a particular airline?
Every effort will be made to accommodate your preferred airline, airport, and special requests, but these requests cannot always be guaranteed. While the Air Travel Consultants strive to book the most convenient and cost-effective flights, sometimes connections are unavoidable due to flight availability and cost. If you are extending your stay, any additional costs will be verified by you prior to booking. Costs quoted are not guaranteed until tickets are issued.

When will I receive my flight itinerary and tickets?
An Air Travel Consultant will contact you with a recommended itinerary for your approval within five business days of receiving your completed registration. Your approval is required within 24 hours, after which the itinerary automatically expires.

You are highly encouraged to download your carrier’s mobile app for easy access to your flight information. Be sure to subscribe to push notifications for your flights so that you are always informed of any changes.

What if I need to change my flights?
Contact an Air Travel Consultant by phone at +1 (732) 379-6282, Monday – Friday, between 9:00 a.m. – 5:00 p.m. Eastern Time, or send your request via email to airtravel@travelinc.com.

NOTE: Changing flights once they’ve been booked may result in change fees and a potential cost differential, which is imposed by the airlines. You will be responsible for any such costs unless a previous arrangement has been made with Wesco.

What is the name and code of the airport I will be flying to?
You will be flying to San Juan Luis Munoz Marin International Airport. The airport code is SJU.

Luggage, Packing and Preparing for Travel

What is my carrier's luggage policy?
Most airlines charge a set price for checked baggage up to 50 pounds. You may incur additional charges if your checked bag exceeds the airline’s maximum weight. Generally, each passenger is permitted one personal carry-on item that fits under the seat (handbag, laptop bag, etc.), and one bag which must be small enough to fit in the overhead compartment.

Please check with your carrier for their specific policy. Luggage fees are considered a personal expense and cannot be reimbursed.

Where should I check my luggage?
Check luggage from your home airport to San Juan. Claim checks should read SJU.

Where should I pack my prescriptions and over-the-counter medications?
Pack any prescription medications in their original bottles in your carry‑on bag. Checked luggage can get delayed, usually temporarily, but sometimes temporarily is too long to go without a prescription. Medications are allowed in reasonable quantities exceeding three ounces. These items must be presented for inspection at the security checkpoint.

Should I bring credit cards?
All resorts and hotels require a valid major credit card upon check-in to open an incidental account. This allows you full access to the resort’s facilities, and the ability to post charges to your room account. It is not recommended to use a debit card, as a hold may be placed which is often inconvenient. Please do not present a corporate card, as personal incidental expenses will not be reimbursed.

Is insurance included?
Insurance is not included. As is customary with group travel, we have taken no additional insurance coverage. You are protected by (1) the regular airline insurance specified by the Warsaw Convention and (2) whatever normal travel insurance you carry. Please verify the terms of your health care plan for travel to Puerto Rico. It is at your discretion should you decide to purchase travel medical assistance insurance.

COVID-19

What precautions have been taken regarding COVID-19?
Guest health and safety is a top priority on the Wesco President’s Club program. We will closely monitor the Center for Disease Control (CDC) guidelines, government mandates, and public health advisements and will continue to make changes as necessary to protocols and procedures.

Transportation

How do I get from the airport to the resort?
There will be plenty of staff at the San Juan Luis Munoz Marin International Airport to assist you when you arrive on the main program arrival date, Thursday, April 20. They will be holding Wesco signs inside the baggage claim area.

What is the distance from the airport to the resort?
The resort is 30-45 minutes (16.6 miles) from the San Juan Luis Munoz Marin International Airport.

Extended Stay in Rio Grande, Puerto Rico

What is the room rate to extend my stay at the Wyndham Grand Rio Mar Golf & Beach Resort?
The room rate is $299 plus $25 resort fee and tax per night to extend three days prior to the main program dates of April 20 – 23. These preferred rates are subject to availability at the time of the request.

Are airport transfers provided if I choose to extend my stay in Rio Grande, Puerto Rico?
Transportation is only provided on the main program dates only (April 20 and April 23).

What is the recommended mode of airport transportation, should I choose to travel outside of the main program dates?
A taxi or non-exclusive hotel shuttle is recommended between the airport and Wyndham Grand Rio Mar Golf & Beach Resort. For details on pricing and how to arrange service, please visit https://fareharbor.com/gsipuertorico-online/. A one-way taxi to the resort costs approximately $100 plus gratuity.

Wyndham Grand Rio Mar Golf & Beach Resort

What are the check-in and check-out times at the resort?
Check-in is 4:00 PM. Check-out time is 11:00 AM.

What if I have special physical or dietary needs?
You can advise us of any special dietary needs you may have in the “Additional Comments and Requests” box on the Personal Information page of your registration. For physical needs, there is also a “Limitations, Disabilities, or Health Concerns” box. Should your physical or dietary needs change, please email travelspecialist@nxlperformance.com.

What are the bed types in the guest rooms?
The Wyndham Grand Rio Mar Golf & Beach Resort has an assortment of king and double queen beds. We will do our best to accommodate your preference.

Does the resort have a spa and fitness center?
The Mandara Spa is open daily with treatments offered between 9:00 a.m. – 7:00 p.m.

The fitness center is open 6:00 a.m. – 7:00 p.m. daily.

Rio Grande, Puerto Rico

What is the time difference?
Puerto Rico observes Atlantic Standard Time but does not observe Daylight Saving Time.

What is the currency in Puerto Rico?
Puerto Rico is a Caribbean Island and a territory of the United States; therefore, the currency is the U.S. Dollar.

Will my cell phone work in Puerto Rico?
All major cell phone providers offer service in Puerto Rico. You may need to adjust your calling plan accordingly. Be sure to check with your provider for details before you leave.

If returning to the U.S., is there a limit on the amount of goods or merchandise that I can bring back from Puerto Rico?
U.S. Customs allows for a set amount of duty free “accompanied baggage” per person. Additional goods beyond your allowable accompanied baggage will be subject to tax. For more detailed information, please visit https://www.cbp.gov/travel/international-visitors/kbyg/customs-duty-info.

How can someone contact me during the program?
Wyndham Grand Rio Mar Golf & Beach Resort
6000 Blvd. Rio Mar
Rio Grande, Puerto Rico 00745
+1 (787) 888-6000

What if I have more questions?
Prior to the program, please feel free to call a Travel Program Specialist at +1 (732) 379-6333, Monday – Friday, between 9:00 a.m. – 5:00 p.m. Eastern Time, or send your request via email to travelspecialist@nxlperformance.com.

At the resort, the Wesco President’s Club Hospitality Desk will be staffed daily. Your President’s Club travel staff will be there to answer questions or fulfill any requests you have.