Frequently Asked Questions

Below are frequently asked questions. If you don’t see an answer to a question that you have, please email for assistance.



What is PMI’s Virtual Experience Series? 

Whether you're a seasoned project manager or new to the field, this virtual event provides an excellent opportunity to learn, earn PDUs toward your certification, broaden your perspective on project management, and connect with your global project management community. Learn, engage, and spark thought-provoking conversations—impacting not just today, but also tomorrow and the future. This is what PMI events are all about, and we provide a welcoming environment for all.

Will closed captioned translations be provided?

Mainstage and Breakout Theater sessions will have live closed captioning on 15 June with 20+ languages to choose from including French, Hindi, Portuguese, Spanish and more!  Closed captioning is available in English, Spanish, Portuguese, French, Italian, German, Simplified Chinese and Japanese for On Demand content in the Mainstage, Breakout, and Bonus Theater sessions through 31 January 2024, unless otherwise stated.


I just registered. How do I access the virtual platform?

Within a week from the event, an email with instructions will be sent from that will include your login password and a link to the event platform. Your login email will be sent to your email associated with your myPMI account.

To receive all event communications, be sure to mark the following email address as trustworthy in your settings:

If you have any issues locating your log in email notification, please contact us at for assistance.

Will I have access to content after the live virtual event has ended?

Yes, all events within the Virtual Experience Series 2023 will be available on demand through 31 January 2024.

NOTE: On-demand events will include sessions authorized for on-demand access as a post live event offering. Please refer to the program agenda to view which sessions will be available for live/on-demand sessions.


What technology do I need to attend this event?

For the best experience, we suggest using a desktop or laptop computer and the Chrome or Firefox internet browsers. We also recommend turning off your VPN to avoid internet connection issues.

All technical requirements can be found here

Will I still be able to participate if my company has a corporate firewall in place?

In most cases, firewalls will not pose a problem. You should be able to participate in the entire event even if your company has a firewall in place. There is a port checker in the system check. This will allow you to see any potential issues. To run the system check, click here.

Do I need to download anything to view the event on my mobile device?

You will not need to download anything to view the event on your mobile device.

What mobile devices are supported?

The mobile requirements can be found here.

Will I be able to participate from my computer and mobile device? 

A user may attend via their mobile device or on a PC/Mac. The choice is theirs, however a user cannot do both simultaneously as the "Already Logged In" message will display.  

I registered for the Virtual Experience Series, how many users may access my account?

Each Virtual Experience Series registration provides access for a single user only. Each attendee must use their own login credentials to access the event and claim PDUs.

 It is a violation of the 2023 Virtual Experience User Agreement terms to share logins with additional participants. Registration for the Virtual Experience Series on 15 June is open to all PMI members or nonmembers through 31 January 2024. 


Do I have to be a member to register for this event?

No, the Virtual Experience Series on 15 June is open to all PMI members or nonmembers. 

Can I join PMI as a member and register for the Virtual Experience Series at the same time? 

Yes, during the registration process you will be able to add a PMI membership, including the application fees, to your cart. 

Please note: PMI membership fees are non-refundable and non-transferable. Your membership will be active shortly after your application and payment are received. You will receive a confirmation email notifying you of your membership activation.

It is time for me to renew my PMI membership. Can I do that on the Virtual Experience Series registration site?

Yes, if your PMI membership has lapsed, you will be able to renew your PMI membership during the registration process by adding PMI membership, including the application fee, to your cart. If you wish to renew your membership early, please visit myPMI to access your account and renew there.

Please note: PMI membership fees are non-refundable and non-transferable. Your membership renewal will be active shortly after your application and payment are received. You will receive a confirmation email notifying you of your membership activation.

How do I modify my PMI profile?

Your registration information is synced to your profile. To modify your profile go to and those updates will then carry over into your registration record.

How can I recover my lost PMI profile password and/or username?

Visit the login page to reset your username or password.

Will I receive a registration confirmation letter or receipt of payment?

When registering online, an email confirmation/receipt of payment, if applicable, will be sent immediately to your primary email address on your PMI profile used during registration.

What is the 2023 Virtual Experience User Agreement?

All attendees of this event must agree to the policy below during the registration process. By registering for the Virtual Experience Series, you agree to abide by the following provisions:

  • Presentations are the property of the Project Management Institute and the presenters. Any distribution of the presentations by electronic means or otherwise is strictly prohibited. Any reuse of presentation materials requires prior written consent of PMI, the presenter, or a legal representative thereof. Please contact for copyright and reuse information.
  • When an attendee interacts with sponsored content or virtual booths, the attendee consents to PMI sharing their name, title, company, phone number, city/state, country, industry and email address with the specific sponsor(s) with whom they interact. This data sharing provides sponsors the ability to follow-up after the event. If an attendee does not wish to have their information shared with sponsors, they must refrain from interacting with sponsored content and/or virtual booths. All sponsored content and virtual booths will be clearly advertised as such.

Why should I attend the Virtual Experience Series if I’m not planning to pursue a career in project management?

Project management skills are crucial and can be applied to any industry or profession. According to the Project Management Institute, project management is defined as “the application of knowledge, skills, tools, and techniques to project activities to meet the project requirements.” Learn strategies and best practices from experts and refine and grow your professional skills—from planning and communication to leadership and problem-solving. Walk away with the project management skills you need, no matter what profession you are in. 

Is PMI student member pricing available for this event?

Registration for the All Access Pass is complimentary for PMI student members. Please sign into your account during the registration process for this rate to automatically be applied.


What is the PMI Event Code of Conduct?

A platform to learn, engage and spark thought-provoking conversations—impacting not just today, but also tomorrow and the future. This is what events are all about, and we provide a welcoming environment for all. Harassment (including, but not limited to, homophobia, racism and/or behavior that discriminates against a group or class of people) or inappropriate behavior of any kind toward any participant will not be tolerated. We require all event participants and attendees to adhere to our Culture Values and Code of Ethics & Professional Conduct.

Please contact to report any misconduct at an event that undermines our Culture Values or violates the Code of Ethics & Professional Conduct. We take all reports seriously and will endeavor to address each promptly. The result of failing to uphold our Culture Values and Code of Ethics & Professional Conduct could include termination of membership or certification, expulsion from an event without refund, and/or dismissal from future activities with us.


What types of payment are acceptable?

Payment method must be via credit card. Accepted forms include:

  • American Express  
  • MasterCard
  • Visa 

Whom do I contact with questions about my Virtual Experience Series registration?

For registration questions, please email


I registered for the Virtual Experience Series but I cannot attend. What is the cancellation policy?

Tickets are non-refundable or non-transferable as each ticket provides access to authorized, on demand content available until 31 January 2024.

PMI Membership fees are non-refundable and non-transferrable. Once your registration is processed, we will update your membership purchase to your account; however, please allow approximately 10 days for your membership to be applied to your account.

I signed up for a PMI Membership, can I cancel it?

PMI Membership fees are non-refundable and non-transferrable. Your membership will be active shortly after your application and payment are received. You will receive a confirmation email notifying you of your membership activation.


How can I download the content from these events?

Available and authorized PDFs of presentations for sessions are available in the webcasts under Handouts. Access to authorized recordings will only be available on demand (and not downloadable) through 31 January 2024, unless otherwise noted in the session description.

How do I apply to be a presenter?

Do you have a great idea for a presentation? Consider submitting it and be a part of an upcoming event in our Virtual Experience Series. FIND OUT MORE


How many PDUs will I receive for attending the Virtual Experience Series?

The number of PDUs awarded varies for each individual session offered within the event. Please continue to check the website as content is added and PDU information is shared.

NOTE: You must be registered and logged in with your own user name and password for at least 15 minutes from the start time of the session to be awarded PDUs for that session.

How do I claim PDUs for the Virtual Experience Series? How do I file for PDUs?

Professional development units (PDUs) are reported on behalf of all registered attendees. The PDU Tracker available within the virtual event platform (under Resources) will specify the amount of PDUs per session. These claims will be automatically uploaded to the PDU transcripts of participating attendees that hold one or more of the following: DASMTM, CAPM®, DASSMTM, PMI-ACP®, PMI-PBA®, PMI-RMP®, PMI-SP®, DACTM, DAVSCTM, PMP®, PMI-CP®, PgMP®, or PfMP®. PDUs will appear on certification holders’ transcripts within 7 business days from completion of the attended session.

Attendees must access the session and participate in the offering for a minimum of 15 minutes to obtain the PDUs offered. Each attendee must be a registered participant with their own log in which they use to access the platform in order to claim PDUs. Anyone who does not log in under their own account will not be considered an attendee, and no PDUs will be awarded. Attendees may visit to confirm PDU reporting. Learn more about maintaining your PMI certification on