Frequently Asked Questions

Can I Bring a Guest?

Yes! Additional charges will apply if you would like to bring a guest to Mexico. An additional fee of $400 will be collected during registration. This fee covers the cost of your guest's all-inclusive stay at Secrets Vallarta Bay, ground transportation, and all meal functions during program dates. The CARS air team can book your guests' flights when booking yours. You must provide credit card payment for your guest's flights. Activities can be purchased for your guest during registration. 

 

What if I need to cancel?

Please contact the President's Club Headquarters at +1 (972) 661-6436 or info@carspresidentsclub.com as soon as you are aware that you will not attend.

 

What should I pack?

Resort attire is casual during the day. A hat is highly recommended as the sun is strong year-round. Don't forget to pack shorts, t-shirts, and swimwear. Bathing suit cover-ups and shoes must be worn in reception areas, restaurants, and lounges. Bug spray and sunscreen will be provided to you upon your arrival.

We highly recommend packing swimwear or lightweight clothing, and a hat, in your carry-on bag, so you may get comfortable right away upon arrival at the resort!

Casual Elegance attire is recommended for the Welcome Reception, Dine Around, and Farewell Dinner. 

 

Attire Glossary

  • Casual Elegance: Sneakers/tennis shoes or dress sandals, dress shirts with short sleeves or collared shirts. No sleeveless shirts or flip-flops. Long pants required for men.
  • Casual: Bermudas (long shorts or capri pants), sneakers/tennis shoes, and sandals. Ladies must wear a bathing suit cover-up. No sleeveless shirts for men.

  • Beach Casual: Swim trunks, bathing suits, and flip-flops accepted.

  • Daytime Casual: Bathing suit cover-ups or shorts and tops and sandals required.  

 

What does the trip include?

President's Club winners will receive:  

  • Round-trip air transportation between home city and Licenciado Gustavo Diaz Ordaz international Airport (PVR)
  • Round-trip ground transportation between Licenciado Gustavo Diaz Ordaz international airport (PVR) and Secrets Vallarta Bay for you and your guest on official program dates
  • Three nights accommodations at Secrets Vallarta Bay complimentary breakfast, lunch, dinner, snacks, and all alcoholic and non-alcoholic beverages
  • Minibar including beer, juice, soft drinks, and bottled water (refreshed daily)
  • Complimentary Wi-Fi
  • Private Welcome Reception and Dinner on Monday, April 17
  • Private Farewell Reception and Dinner on Wednesday, April 19
  • Choice of one activity on Tuesday, April 18
  • Access to the resort fitness center
  • Daily activities offered by Secrets Vallarta Bay
  • Non-motorized water sports
  • All gratuities for hotel bellmen, housekeepers, drivers, waitstaff, and activities

 

What is not included in the trip?

Items not covered by the all-inclusive package at Secrets Vallarta Bay include:

  • Meals and bar charges outside of the resort
  • Tours and activities not included in the program
  • Telephone calls (local and international)
  • Laundry service
  • Spa treatments not selected as an official program activity

These items cannot be expensed.

The resort will keep a separate record of these expenditures for you, and will ask to settle your incidental account upon check-out. American Express, MasterCard, and Visa are accepted.

If a guest is accompanying you on the trip over the program dates, you are required to remit payment for the cost of their trip. This transaction would be completed during registration. If you and/or your guest are staying outside of the program dates, you will submit payment for those nights directly to the resort upon your departure.

 

What is the currency used in Mexico?

The official currency in Mexico is the Mexican Peso. Foreign currency may be exchanged for Pesos at banks, in airports, and at hotels including Secrets Vallarta Bay. Most purchases may also be made in U.S. dollars. Please note, the exchange rate fluctuates daily. Visit www.xe.com for the most current rate. 

 

What will the weather be like?

In April, temperatures range from highs in the high-80s to lows in the high-60s. 

 

What is the time zone in Puerto Vallarta?

 Puerto Vallarta is in Central Daylight Time Zone. When it is 12:00pm (Noon) in Puerto Vallarta it is:                                          
 New York (Eastern) - 1:00pm
 Denver (Mountain) - 11:00am
 Los Angeles (Pacific) - 10:00am 

 

What is the electricity in Mexico?

The voltage and plugs at Secrets Vallarta Bay are 110 to 120 volts AC, the same as used in the U.S.

 

Will I have internet access?

Yes, you will have complimentary internet access at Secrets Vallarta Bay in guest rooms and public areas. 

 

Will my cell phone work in Mexico?

Secrets Vallarta Bay provides complimentary internet access in all guest rooms and public areas. Before using your cell phone, ask your carrier to add an international plan to your service that will work in Mexico. International plans and additional rates added to your cell phone usage while in Mexico will not be reimbursed. Email is the preferred means of communication while off-property, as they experience a higher rate than calls and text messages.

 

What am I permitted to bring back to the U.S.?

At the time of publication, U.S. citizens are allowed a duty-free shopping quota of $800 per person, as long as the items are in your possession. Included in the exemption is a maximum of one liter of alcoholic beverages, if you are over the age of 21, and one carton of cigarettes. For a detailed explanation of the customs allowances, U.S. citizens may refer to customs. 

 

Should I tip or provide gratuities to anyone?

Gratuities have been covered for President's Club. You are not required to provide any additional gratuities. 

 

Where can I be reached in Mexico?

Secrets Vallarta Bay Puerto Vallarta
David Alfaro Siqueiros 165, Zona Hotelera,
Las Glorias, 48333 Puerto Vallarta, Jal., Mexico 
Telephone: +52 (322) 226-2900
 


PRESIDENT'S CLUB HEADQUARTERS
Office Hours: 9:00am - 5:00pm (CST)
+1 (972) 661-6436
info@carspresidentsclub.com