Conference Policies

General Policies

Accessibility Accommodations

If you are in need of accessibility accommodations, e.g., sign language interpretation, please contact the conference office at (505) 266-3451 by October 21, 2022.

Please reference the Head to Toe Conference when calling. All of the facilities we have selected meet ADA requirements. TDD or TTY users may access this number via Relay New Mexico, powered by Hamilton Relay at 1 (800) 659-8331.

To see our full accessibility policy, see below.


Please note that this conference provides professional training to adults, and is not suitable for children. Due to safety concerns, and the fact that the content presented is not always appropriate for children, no one under the age of 12 (including infants in strollers) will be allowed in the meeting rooms.


While every effort has been made to ensure the safety of all delegates, the organizers cannot be held responsible and/or liable for any personal accident, loss or damage to private property of those attending the conference.

No-Scent Consideration

People with multiple chemical sensitivities, asthma, allergies or other immune problems can experience serious debilitating physical and neurological symptoms when exposed to the chemicals used in most scented products. Please think carefully about all the products you use and avoid using scented products before and during the conference.

Notice Regarding Audio/Video Recording

You will be entering areas where photography, video and audio recording may occur. By entering the event premises and/or your participation in this event you are consenting to the use of your photograph, likeness, video or audio recording in whole or in part, without restriction or limitation for any educational, promotional purpose, for distribution in online, printed publications or other media. You release the event sponsor, its officers, employees, contractors and each and all persons involved from any liability connected with the taking, recording, digitizing or publication of interviews, photographs, computer images, video and/or sound recordings.

By entering the event premises, you waive all rights you may have to any claims for payment or royalties in connection with any exhibition, streaming, webcasting, television or other publication of these materials regardless of the purpose or sponsoring of such exhibiting, broadcasting, webcasting or other publication irrespective of whether a fee for admission or sponsorship is charged. You also waive any right to inspect or approve any photo, video, or audio recording taken by the event host or the person or entity designated to do so by the event host. You have been fully informed of your consent, waiver of liability and release before entering the event.


Registration Terms and Conditions

By registering for and/or attending Head 2 Toe, herein referred to as the Conference, all registrants agree to be bound by and comply with, these terms and conditions. It is the registrant's responsibility to read and understand these terms and conditions.

Registration Agreement, Process and Payment Methods

  • Registrants will be able to select the early registration fee until 11:59 MDT October 7, 2022. If payment has not been received and confirmed by the conference management office by 11:59 MDT October 21, 2022, registrants will be charged the standard Conference fee. If fee is not received by 11:59 MDT October 31, 2022 they will be charged the late registration fee.
  • Payment online may be made using a credit card (American Express/Visa/MasterCard) or purchase order payable to Kesselman-Jones, Inc.
  • There is a $10 PO fee per registration. Organizations batching multiple registrations into one PO may be eligible for a discount. Email or call (505) 266-3451 to learn if you are eligible. 
  • Payment of onsite registrations may be made using a credit card or check payable to Kesselman-Jones.
  • Registrations will not be confirmed until payment is received and processed by the conference management office.
  • Registrants should communicate any special access requirements at the time of registration. To review our accessibility policy, click here.
  • Discount codes are assigned by the conference management office. We reserve the right to cancel registrations using unauthorized discount codes.
  • Registrants should obtain confirmation from the conference management office before committing to travel arrangements.
  • Registrants are responsible for making their own lodging and travel arrangements.
  • Event emails will be sent to registrants with logistical information and updates, with the most important delivered approximately a week before the event. If you are not receiving Conference emails, first check your junk mail and then, contact us at
  • Registrants are responsible for securing appropriate insurance coverage in connection with their attendance at the Conference. Where the registrant is traveling from outside of the host country to attend the Conference, appropriate travel insurance should be purchased independently and in advance of any travel or travel bookings.
  • A $50 fee will be added if a chargeback is made on a credit card.


Cancellation Policy

Conference registration can be canceled only in writing (email) to: Kesselman-Jones, Inc.

Substitutions may be made at any time at no extra charge by contacting the conference office.

Cancellation charges apply as follows:

  • 30+ days prior to the start of the event: 75% of the registration fee is returned. (October 8, 2022)
  • 15 – 29 days prior to start of event: 50% of the registration fee is returned. (October 9 - October 23, 2022)
  • 14 or less days prior to start of event: No refunds. (After October 23, 2022)

Registrations may not be split.

All refunds will be made within 30 days after the Conference.

In the event of fire, flood or without limit other causes that the Conference reasonably believes to be substantial or that are beyond the Conference’s control, we reserve the right to change the times, dates and the venue of the Conference, without incurring any liability to the registrants. In the unlikely event of the program being canceled, a full refund will be made. Liability will be limited to the amount of the fee paid by the registrant. In the event of it being found necessary, for whatever reason, to postponed or change the dates of the Conference, the organizers shall not be liable for any expenditure, damage or loss incurred by the registrant. If by rearrangement or postponement the event can take place, the booking between the registrant and the organizers shall remain in force.

The registrant, by accepting these terms and conditions fully agrees to indemnify and hold harmless the Conference organizers, employees, agents, contracts and sub-contractors against and holds it harmless from all or any loss or damage, injury, actions, proceedings or claims arising from any act or omission of the registrant during the course of the Conference.


Conference Program 

  1. Conference program is subject to change.
  2. Views expressed by speakers are their own. The Conference or its partners cannot accept liability for advice given, or views expressed, by any speaker at the Conference or in any material provided to registrants.


  1. The Conference reserves the right, without any liability, to refuse admission to, or to eject registrants from the event, in its absolute discretion, including (without limitation), for failure to comply with these terms or if in the opinion of Head 2 Toe they represent a security risk, nuisance or annoyance to the running of the Conference.
  2. Registrant agrees to comply with all reasonable instructions issued by the Conference and venue operators.
  3. We reserve the right to photograph and videotape all Conference registrants and to use such photographs and videos in any internal and external communication referring to the Conference, including, but not limited to, its websites and mobile application and social media pages. The registrant hereby consents to such uses. The Conference is held in a public space, therefore we do not prohibit registrants, exhibitors, sponsors, news organizations and other companies from photographing or video or audio-taping some Conference activities. Registrants who do not wish to be filmed or recorded should advise the organizers by email prior to the event.
  4. The Conference and associated Conference websites may link to other websites and networking tools provided for the convenience of the users. The contents of these websites are maintained by their owners, for which the Conference takes no responsibility. Neither can responsibility be taken for contents of any website linking to this website.
  5. Head 2 Toe, neither The Conference nor the conference organizing committee may be held responsible for any loss, injury or damage to any property, whatever the cause may be. The registrant takes part in the event, all tours and trips at his own risk. Further, the organizers may not be held liable for any costs or damages incurred resulting from acts outside their control including but not limited to force majeure, strikes and/or public manifestations. Only written arrangements are binding. Registration of a registrant entails acceptance of these conditions.

Personal Information 

  1. By submitting registration details, registrant agrees to allow the Conference and companies associated with the Conference to contact them regarding their services. To review our privacy policy, click here. Registrants who do not wish to receive such communications should email
  2. Registrant contact details will be kept in the Conference database. We do not record or store credit card information after 60 days.
  3. Unless the conference management office has received an explicit request from a registrant disallowing to share his/her contact information (through the registration form), a list of all registrants, their affiliated institutions and email addresses will be included in the conference app.
  4. By answering “Yes, I would like to receive email updates” in response to the question “Would you like to Join the conference directory?” registrant email addresses will be used to circulate details and announcements of future Head 2 Toes of NMDOH events. By answering “No, I would not like to receive email updates” the conference will still automatically send one confirmation email to confirm registration, and one final logistics email a week before the conference.
  5. If you would like your registrant record to be deleted AFTER the Conference, please notify Kesselman-Jones by email ( or in writing to the conference management office: Kesselman-Jones Inc. 6100 Indian School Road NE, Ste. 115, Albuquerque, NM 87110.

Privacy Policy

Please also see the privacy policy for this event management platform:

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.

When do we collect information?
We collect information from you when you place an order, subscribe to a newsletter, fill out a form or enter information on our site.

How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

      • To quickly process your transactions.

      • To send periodic emails regarding your order or other products and services.

How do we protect your information?
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.

We implement a variety of security measures when a user places an order to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use 'cookies'?
We do not use cookies for tracking purposes

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, some features that make your site experience more efficient may not function properly.

Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety. 

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

California Online Privacy Protection Act
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. - See more at:

According to CalOPPA, we agree to the following:

  • Users can visit our site anonymously.
  • Once this privacy policy is created, we will add a link to it on our homepage or as a minimum, on the first significant page after entering our website.
  • Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above.

You will be notified of any Privacy Policy changes:

      • On our Privacy Policy Page

Can change your personal information:

      • By emailing us

Does our site allow third-party behavioral tracking?

It's also important to note that we do not allow third-party behavioral tracking

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under the age of 13 years old.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify you via email

      • Within 7 business days

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.


The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

      • Send information, respond to inquiries, and/or other requests or questions

      • Process orders and to send information and updates pertaining to orders.

      • Send you additional information related to your product and/or service

      • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CAN-SPAM, we agree to the following:

      • Not use false or misleading subjects or email addresses.

      • Identify the message as an advertisement in some reasonable way.

      • Include the physical address of our business or site headquarters.

      • Monitor third-party email marketing services for compliance, if one is used.

      • Honor opt-out/unsubscribe requests quickly.

      • Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at

      • Follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

Kesselman-Jones, Inc.

6100 Indian School Road NE, St. 115

Albuquerque, New Mexico 87110



Last Edited on 2022-09-22



Accessibility Policy

Contact as soon as possible with any questions or specific accommodation requests. During the conference, information is available at the registration desk at the Albuquerque Convention Center.


Attendees Requiring Assistance of an Attendant
Attendees with disabilities who require the assistance of an attendant during the event can request a Companion Pass through the Registration Office. The following rules apply:

  • Bearer of the Companion Pass must be accompanied by registered attendee who requested the pass.
  • Meals are not included. Individuals with a Companion Pass can purchase meals separately.  Please reach out to the Registration Office for pricing.
  • Service animals trained specifically to assist people with disabilities are welcome at all events. 

The Conference does NOT provide:

  • DEVICES that are personal or individually prescribed, such as wheelchairs, prescription eyeglasses, or hearing aids.
  • SERVICES of a personal nature, such as assistance in eating, toileting or dressing, or the pushing of wheelchairs. Specific circumstances are detailed below.

Attendees Who Are Blind/Vision Impaired
Attendees who are blind or have vision impairments should contact us as soon as possible to discuss reasonable accommodations. During normal business hours, volunteers or staff will be available to read information to patrons requesting accommodation.

The Conference will provide handouts, presentations, and other materials in advance if requested and available from speakers. The requester must indicate which sessions they plan to attend.

Attendees Who Are Deaf/ Hard of Hearing
Patrons and presenters who are deaf or hard of hearing should contact the conference office as soon as possible to discuss reasonable accommodations and to schedule interpreters for conference events. Hamilton Relay provides traditional relay services for the state of New Mexico including TTY, Voice Carry Over (VCO), Hearing Carry Over (HCO), Speech-to-Speech (STS), Visually Assisted Speech-to-Speech (VA STS), Spanish and CapTel®.  When you connect with Relay New Mexico, a Communication Assistant (CA) will connect on the phone with you. To connect, dial 7-1-1 in New Mexico or call, toll free (TTY) 800-659-8331.

The conference will engage a professional ASL interpreting agency to provide quality American Sign Language interpreters, as needed. We do not provide interpreters to accompany individuals to trade shows, satellite events or parties. 
At all conference events where there is seating, accessible sections for the deaf or hard of hearing will be designated. These seats will be available only until the event starts, after which unclaimed seating will be opened to the general audience.
If you have requested sign language interpretation and for any reason are late, cancel or decide to not attend all of the programming, please notify the conference office as soon as possible so we can notify  the interpreters. If you do not notify us, you may be liable for the cost of hiring the interpreters.

Patrons Who Are Mobility Impaired
Patrons and presenters with mobility impairments should contact the conference office as soon as possible to discuss and arrange accommodations.

Wheelchairs and 3- or 4-wheel electric scooters are allowed and are reasonably accommodated. Users of any other mobility devices should contact the conference office. 

The Conference does NOT provide push services for presenters or patrons. Attendants are allowed access to the conference with a Companion Pass name badge. 

At all events where there is seating provided, seating will be established on request for mobility-impaired and Companion Pass holders. Space for a mobility device and one companion is on a first-come first-served basis and is not guaranteed.


  • Taxis:  ZTrip offers accessible transportation,
  • Bus:  All buses in the Albuquerque Rapid Transit public bus system are wheelchair accessible.  For people with disabilities who are not able to use ABQ Ride, Sun Van ( picks up and drops off anywhere in the Albuquerque Area.  To use Sun Van you must fill out an eligibility application.  Reservations are required for each ride.  Visitors to Albuquerque who meet eligibility requirements may use Sun Van for up to 21 days.
  • Train: The NM Rail Runner has 14 stations along its 100-mile route from Santa Fe to Belen.  All trains, stations and platforms are wheelchair accessible.

Persons who display disabled registration plates or a valid placard indicating disability may park at any parking meter or in any city facility for free.

Service Animals
Service animals are required to be harnessed, leashed, or tethered, unless these devices interfere with the service animal's work or the individual's disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls.  Please let us know if you would like water provided for your dog.
Emotional support animals, comfort animals, and therapy dogs are not service animals under Title II and Title III of the ADA. Therefore, for the comfort and safety of our other guests, are not allowed in the meeting rooms.  

We recognize the value of support animals, so there may be times where we bring in comfort animals during breaks. If you are allergic or have a fear of dogs, please notify us so we can communicate when and where the animals are scheduled to appear.