Frequently Asked Questions

Will meals be provided with the purchase of an onsite ticket? Where can I get food at the Salt Palace Convention Center?

There are no meals or food selections included with the purchase of an onsite ticket. However, there will be food options available for purchase at the Salt Palace. Kiosks and concessions will be located in halls 1–3. 

Is there a USANA hotel block?

No, there is no USANA hotel block this year.

Is there luggage storage at the convention center?

No. Luggage isn’t allowed unattended in the Salt Palace Convention Center, so plan to make other arrangements with your hotel.

Where is the lost and found?

The lost and found is located at the information booth in the lower concourse, outside the grand ballroom.

Where is the first aid station?

The first aid station is located on level 1 next to Room 150, just behind the north lobby foyer.

How do I get to the Salt Palace Convention Center?

The convention center address is 100 South West Temple, Salt Lake City, UT 84101. See the address on Google Maps.

There are many transportation options:

• TRAX—Light Rail
  • TRAX is the quickest, easiest, and most affordable way to navigate the city. Pay your fare in advance or use the ticket machines and electronic fare collection systems located at TRAX and FrontRunner stations. Find schedules and maps here. 
• Taxi
  • Taxi service in Salt Lake City is limited, and you need to call in advance to secure a ride. Rates are approximately US $25–30 from the airport to Downtown Salt Lake City.
    • City Cab: 801-363-5550
    • Ute Cab: 801-359-7788
    • Yellow Cab: 801-521-2100
• Lyft/Uber
  • Take advantage of Lyft or Uber ride-sharing programs.
    • Lyft App
      • Android 
      • iOS 
    • Uber App
      • Android 
      • iOS 
• Car
  • There are multiple car rental services at the Salt Lake City Airport. Click here for a full list. 

Getting to downtown Salt Lake City from the freeway:

• From I-15 North
  • Take exit #306 for 600 South
  • Use the right 3 lanes to take exit #306 for 600 South
  • Use the left 2 lanes to turn left onto 300 West
  • Turn right on 200 South
  • The Salt Palace Convention Center will be on your left
• From I-15 South
  • Take exit #309 to merge onto 600 North
  • Turn right onto 300 West / John Stockton Dr
  • Continue for 1.2 miles
  • Continue and turn left on 200 South
  • The Salt Palace Convention Center will be on your left

Can I park near the convention center, and what is the cost?

Public parking is available all around the Salt Palace at varying costs—public pay stations start at US $2.25/hour. Check out the City Creek parking garage or search for more parking areas close by. 

Is Wi-Fi available at the convention center?

Yes. USANA will provide free Wi-Fi to all visitors. To connect to the free Wi-Fi, choose the “USANA2022” network. No password will be required.

When will more event information be available?

We update our website frequently, so check back.

Translation and Language Assistance

Will there be simultaneous translation services available?

Yes. Simultaneous translation will be available in French, Spanish, Mandarin, and Korean. Pick up your headset at registration at the convention center in Room 250. ASL will be available in the General Session room and South Grand Ballroom workshops.

Hall D-E (General Sessions), South Grand Ballroom, and Room 155

• To use your translation headset, follow these instructions:
  • Insert your headphones fully into the headphone jack.
  • Press and hold the power button for two seconds.
  • To change channels and frequency, press the CH- and CH+ buttons.
  • To adjust volume, press the VOL- and VOL+ buttons.

What should I do if my translation headset doesn’t work?

If you experience difficulties with your headset, please proceed to the Special Circumstances booth located in Room 250. Additional batteries can be found at the Information Booth (north lobby foyer) during general sessions at no additional charge.

Shopping

How can I purchase products during this event?

In-person attendees can purchase products through the USANA digital shopping cart in the Convention app, by scanning QR codes through the Product Experience Expo, or through iPad displays near the product and logo gear pickup. Virtual attendees can find a link on the shop page of the virtual platform that will take them to The Hub to shop for items available in their markets.

Are there purchase limits?

For in-person attendees, there are no limits to the number of products and logo gear you can purchase, and no market-specific restrictions. For virtual attendees, there are no limits to the number of products you can purchase. However, logo gear and product availability will be determined by your market.

How do I purchase logo gear at this event?

For in-person attendees, all logo gear will be available for purchase through the USANA digital shopping cart. Check out displays in the logo gear area of the product experience expo. For virtual attendees, logo gear options will vary by market. You will find the logo gear available in your market by following the shop page link on the virtual platform.

What payment options are accepted in the store?

All major credit cards (Visa, MasterCard, Discover, AMEX, China Union Pay, JCB), and USD cash and checks will be accepted as payment methods.

Can I store my purchase somewhere during the event?

No, there is no product storage available for orders once they have been picked up.

Will there be any discounts on products for virtual attendees?

There will be market-specific promotions available online during the week of Convention.

How will SVP work for virtual attendees?

Payment process and SVP will flow as normal for market-specific promotions during the week of Convention.

When and where can I pick up my purchases?

Product and logo gear can be picked up in Hall B during the following hours:

• Wednesday, August 17: 11:00 a.m.–10:00 p.m.
• Thursday, August 18: 8:30 a.m.–10:00 p.m.
• Friday, August 19: 8:30 a.m.–10:00 p.m.
• Saturday, August 20: 8:30 a.m.–11:00 a.m.

What kind of booths and attractions will be available in the expo area?

Ask the Scientists

Come meet scientists from USANA’s Research and Development team. Discover more about your favorite USANA products, learn about nutrients and ingredients, discover tips to take control of your health, or snap a quick photo with the scientists.

Skincare + Celavive

Visit the skincare area and discover products designed to help you to feel confident and beautiful in your own skin.

• Get personalized skincare recommendations from our specialized skincare staff. Plus, we will have special appearances from dermatologist Dr. Jennifer Lee, MD, and USANA Director of Product Development Keijun Koh.
• Check out our range of Sensé hair and body care products that leave your skin and hair feeling soft and hydrated.
• Discover health and wellness with our Healthy Living products, designed to support a clean and simple lifestyle for the whole family.

Active Nutrition

Fuel up with a refreshing sample at USANA’s Active Nutrition smoothie bar or crack open a cold can of Rev3 Energy.

Nutritionals

Familiarize yourself with award-winning essentials like the HealthPak, learn about USANA’s patented InCelligence Technology, and peruse targeted optimizers to personalize your nutritional journey.

Logo Gear

Check out chic and timeless activewear with our 30^th anniversary capsule collection—featuring a neutral color palette and sleek designs to ensure a seamless fit for your wardrobe and active lifestyle. Each item is designed to go with any other piece in the collection, so you can mix and match to find the perfect outfit!

USANA Foundation

Dig in and learn how to build, plant, and care for Garden Towers. If you’re looking for a hands-on experience, come by and help create Garden Tower sacks that are being distributed globally to feed families. And hear an exciting announcement from the Foundation!

Growing Hope at Home

During this year’s Convention, the USANA Foundation will be taking Garden Towers to the next level! Drumroll please…

Personal USANA Garden Towers—where hope now grows on your patio, balcony, or even a windowsill. With three convenient sizes, those attending Convention in person can take a bundle of three Garden Towers home for US $40. Part of your purchase goes toward donating a Garden Tower to someone in need. Plus, funds from any personal Garden Towers sold will also go toward the goal of donating 30,000 Garden Towers. Now anyone can plant a little hope right at home!

*Available for in-person purchases only.

Recognition

Celebrate major award winners from every market, pick up your own gems and pillars, and snap a shot at an interactive photo opportunity. There will also be a recap of the incredible, worldwide adventures of past incentive trips.

Where do I pick up my anniversary pack or anniversary t-shirt?

They can be pick up in registration room 250. They must be picked up in-person at registration by the registrant on file. Anniversary t-shirts and product packs are nonrefundable if they are not picked up.

How do I access the livestream?

An email with your login information and instructions will be sent prior to the start of Convention. You will use the same email address used to register for Global Convention and a unique confirmation number.

Can I share my livestream access?

No. Only one login per registration is allowed to view the livestream, so please do not share your login information with anyone else.

What if I have trouble logging in?

Your confirmation email contains your login information to access the virtual platform. Double-check you’ve received your registration email to ensure your login information is correct. If you’re still having issues, contact USANA customer service.

When logging in, I received this prompt: “Sorry, it looks like there’s a problem with your email. Please check your inputs and try again.” What should I do?

Make sure you use the exact email address and confirmation number listed in your confirmation email from USANA. If you’re still having issues, contact USANA customer service.

I’ve entered the requested information and received the following prompt: “Maximum Uses Exceeded.” What should I do?

Your email should only be used once to log in. If you’ve received a “Maximum Uses Exceeded” prompt in error, contact USANA customer service.

How do I know when Convention has started?

Hover your cursor on the video screen. A red LIVE icon on the bottom-left corner will show you the event has started. You should also see the presenters or a video playing on screen.

What does the play button look like?

If the video does not start playing, click the play button in the middle of the video screen. Here’s what the button looks like:

Audio Issues

What should I do if the event has started but I can’t hear anything?

Check your computer’s sound and output settings. Does the sound icon on the bottom right of your computer screen have an ‘x’ beside it? If so, uncheck the sound icon and turn the volume up. Ensure your output settings are correct.

What are some troubleshooting steps I can take if I’m experiencing audio issues during the event?

• Be sure your computer’s sound is unmuted.
• Turn up your computer volume and make sure the speakers are connected.
• The sound level is located on the lower left corner of the video player. Make sure this is turned all the way up.
• If you’re using headphones, make sure they are securely plugged in to your computer. Test the sound level by removing your headphones and turning the volume up on your computer.
• If you’re using Bluetooth headphones, make sure your computer’s Bluetooth is turned on and connected to your headphones.
• Access your system preferences to make sure your audio output is selected to speakers or headphones. If that doesn’t work, refresh your browser.

Video and Streaming Issues

What internet browsers are compatible with the virtual platform?

Brandlive is designed to work with Firefox 1.1 and up, Internet Explorer 11 and up, Safari 1.0 and up, Edge, Chrome, and Opera. (The platform functions best on Chrome.)

How do I stop the video from buffering or skipping?

The best way to avoid buffering or skipping is to increase your bandwidth. Make sure other streaming services are not operating at the same time you’re watching Convention. In addition, you can reduce your video quality. To reduce video quality:

• Step 1: Hover your mouse over the bottom of the video player and click the ‘HD’ logo in the bottom-right corner.
• Step 2: Change the default setting from auto to 480p.

What are troubleshooting steps I can take if I’m experiencing video issues during the event?

• Click on the play icon in the middle of the video screen.
• Try another browser on your computer (Firefox 1.1 and up, Internet Explorer 11 and up, Safari 1.0 and up, Edge, Chrome, and Opera).
• Try accessing from another device.
• Connect to a different network, like a mobile hotspot.
• Refresh your browser.

If you try all the above and still have video issues, please contact USANA customer service.

Pro Tips for Streaming

Bring the power of virtual events to your computer, tablet, smart phone, projector, or flat screen.

• Mobile Device—Access your cellular network with a strong 5G or LTE signal or Wi-Fi with a minimum 2 Mbps connection. Check your mobile plan to ensure you have available capacity or you may be charged additional fees by your cellular provider.
• PC/Laptop­—Full HD requires an internet connection with at least 3 Mbps. Most providers offer 10 Mbps or more. If you’re unsure about your system’s capacity, please contact your internet service provider (ISP).
• Projector/TV—Stream Convention on the big screen! It’s just like streaming a movie. Watch Convention on a projection screen in a hotel conference room or on your TV. Connect your computer directly to the projector or TV, or use a Chromecast or Apple TV to connect wirelessly.

Tips for Getting the Most Out of Your Virtual Event

• Block out your calendar to be fully engaged with the event. Minimize distractions by turning off notifications.
• Come ready to learn. Remember you can rewind to watch any details you might have missed or want to revisit.
• We recommend a hardline internet connection while streaming. This will give you the best experience possible.
• We recommend having a single device streaming the content and webcasting, projecting, or plugging into your TV or screen to watch with your family. More devices streaming on the same network will slow the internet speed.
• Keep a notepad handy to take quick notes. Remember—you can rewind the recordings.
• Have snacks and water on hand. Convention has been created with our in-person and virtual audiences in mind, so there will be breaks throughout the streaming schedule. Get up, stretch, or take a short walk to refresh before the next session.
• Attend with others. Plan to catch up and discuss keynote sessions with friends and teammates. Take notes and share your observations. You will also be able to chat directly on the virtual platform with other virtual attendees.
• Check in with your team. Call, text, or video call your team after each session to discuss the keynote presentations.
• Stay engaged with the chat feature. Use #USANA22, #StartSomething, and #LiveUSANA to connect with other attendees through social media.
• Set up time to review and rewatch sessions—they will be available for 30 days after the Convention.
• Post your #StartSomething challenge goal on the virtual platform in the message box (located in the bottom-right corner of your screen).
• Share your experience with us. Each registered attendee will receive an email after the event asking for feedback about their Convention experience. Please take a few minutes to let us know what you liked about the event and how we can improve.