Agenda

211 Leadership Summit

October 11-13, 2022

Alexandria, Virginia

AGENDA

See the agenda for the 211 Leadership Summit below. The 211 Leadership Summit takes place from October 11 to 13, with the majority of content on October 12 and 13.

If you're registered to attend the optional Fundamentals and History of 211 session, please arrive by 1:30 p.m. on Tuesday, October 11.

If you’re only attending October 12 and 13, please arrive no later than 8:30 a.m. on Wednesday, October 12. Registration will also be open on Tuesday from 1-5 p.m. if you would like to pick up your registration materials early.

Day 1: Tuesday, October 11

1:00 pm - 5:00 pm

Registration

2:00 pm - 4:00 pm

Fundamentals and History of 211 (Optional)

Joshua Pedersen

Director, 211
United Way Worldwide

4:30 pm - 6:30 pm

State Collaborative Meeting (Invitation Only)

Sarah Berthelot

President and CEO
Louisiana Assoc. of United Ways

6:00 pm - 7:00 pm

Dinner On Own

Day 6: Wednesday, October 12

7:00 am - 8:00 am

Breakfast At Your Hotel

8:00 am - 9:00 am

Registration

9:00 am - 10:15 am

Opening General Session: Transforming Disruption to Impact

Jerome Tennille

Author, Speaker, Strategist
Architecting Social Good

10:15 am - 10:30 am

Break

10:30 am - 11:15 am

BREAKOUTS A (TRACKS)

WORKING TOGETHER: Panel Discussion Answering the Call into the Next Evolution

For 25 years, millions of people throughout our country have come to trust 211 in their most vulnerable time of need - whether a personal crisis, natural disaster, pandemic or direction on meeting a specific need. Let's take an inventory on what is working well and how these strengths show up in our community and the IR industry. Let's also explore what is next for us, including how we help, how we build our network strength in a rapidly changing world and how we leverage technology solutions to advance our capabilities.

Chiara Cameron-Wood

Interim Executive Director
AIRS

Erik Sternad

Executive Director
Interface Children & Family Services

Sarah Berthelot

President and CEO
Louisiana Assoc. of United Ways

Kandice Ferrell

Director, Network Communications
United Way Worldwide

LEARNING BURSTS: 211 & 988 | ALICE Data & 211 Data

The Launch of 988: Learn about the national launch of the 988 dialing code for the Suicide & Crisis Lifeline. Many 211s throughout the country are providing the 988 service and other 211s are identifying ways to become involved. In addition, the impact of 988 on the 211 service is yet to be determined as protocols for de-escalating crisis calls are still being worked through. Come gather and share information!

ALICE & 211 Data: A One-Two Punch!: This Lightning Session will introduce the audience to the ALICE (Asset Limited, Income Constrained, Employed) research and how these measures can be used with 211 data. Presenters will share examples of ways that 211 and ALICE data can be used together, including for hyper-local community impact strategies, regional community investment, and state level policy advocacy. This interactive session will include time for audience questions and discussion.

Dr. Stephanie Hoopes

National Director, United For ALICE
United Way of Northern New Jersey

Sandy Monck

Sr VP & Chief Impact Officer
United Way of Central Maryland

Melissa Acree

Executive Director
NJ 211

10:30 am - 11:15 am

BREAKOUTS A (TRACKS)

WORKING TOGETHER: Panel Discussion Answering the Call into the Next Evolution

Chiara Cameron-Wood

Interim Executive Director
AIRS

Erik Sternad

Executive Director
Interface Children & Family Services

Sarah Berthelot

President and CEO
Louisiana Assoc. of United Ways

Kandice Ferrell

Director, Network Communications
United Way Worldwide

LEARNING BURSTS: 211 & 988 | ALICE Data & 211 Data

Dr. Stephanie Hoopes

National Director, United For ALICE
United Way of Northern New Jersey

Sandy Monck

Sr VP & Chief Impact Officer
United Way of Central Maryland

Melissa Acree

Executive Director
NJ 211

11:20 am - 12:00 pm

Breakouts B (Tracks)

Network Strategy: Articulating a Shared Vision for 211

Across our 211 network, leaders are discussing how to make 211 even more impactful as a national tool. While there are elements (like a national data platform) that could be part of our future, how do we come together as a single network to design what our collective future holds? From this conversation, we will develop topics of discussion for all attendees during the afternoon World Cafe table sessions.

Tom Lowery

Senior Vice President | Learning & Development
United Way Worldwide

LEARNING BURSTS: 211 & United Way: Working Together | Innovative Fundraising

My United Way & 211: Working Together and Innovative Fundraising for 211: Join 211 Leaders from across from Arkansas to Michigan to learn about how United Ways can work together better and how 211s can be more innovative with fundraising. Michigan 211's Hassan Hammoud will share his challenges running a statewide network and how he and his team have found success in funding equity and strategic planning with United Way and independent 211s. Additionally, you will learn how some United Ways are breaking ground with their 211s to use American Rescue Plan dollars to fund a community information exchange, sharing staff and leveraging funds to serve ALICE. Arkansas's own Dallas Mudd will share how to take the blinders off 211 to increase partnerships that can increase funding. His "Of course we can do that" attitude will help to encourage you to be a part of problem solving and innovative conversations that keep 211 relevant.

Dallas Mudd

Executive Director
United Way of NW Arkansas

Sarah Kile

Executive Director
211 Northeast Michigan

Hassan Hammoud

Executive Director
Michigan 211

11:20 am - 12:00 pm

Breakouts B (Tracks)

Network Strategy: Articulating a Shared Vision for 211

Tom Lowery

Senior Vice President | Learning & Development
United Way Worldwide

LEARNING BURSTS: 211 & United Way: Working Together | Innovative Fundraising

Dallas Mudd

Executive Director
United Way of NW Arkansas

Sarah Kile

Executive Director
211 Northeast Michigan

Hassan Hammoud

Executive Director
Michigan 211

12:00 pm - 1:00 pm

Networking Lunch

1:00 pm - 2:45 pm

General Session: World Café

World Café: Developing A Shared Vision for 211: During this afternoon series of small group conversations, participants will discuss how the 211 network will approach developing a clear shared vision for our future. After a recap of the “Articulating A Shared Vision for 211” session, participants will discuss topics informed by that session.