WHAT'S INCLUDED IN MY TRAVEL PACKAGE?
WHAT'S NOT INCLUDED THAT I SHOULD EXPECT TO PAY FOR?
The following personal travel expenses are not included in your travel package:
WHOM SHOULD I TIP?
Customary gratuities have been taken care of on your behalf for all hotel and airport staff, as well as all staff involved in our functions. Gratuities for services you book yourself (tours, spa, or salon services) are not included and would be at your own discretion.
WHAT TYPE OF IDENTIFICATION/DOCUMENTATION IS REQUIRED FOR THIS PROGRAM?
It is your responsibility to be in possession of the proper personal identification and travel documents for your trip. Guests without proper documentation will be denied transit and/or entry, and will not be eligible for a refund of travel or personal expenses.
For travel that commences, terminates, and stops only in the 50 United States, all adults 18 years or older are required to have valid government-issued photo identification. Acceptable forms of identification for domestic travel include a valid driver’s license, military I.D., state-issued photo identification, or passport. Please visit https://www.tsa.gov/travel/security-screening/identification to view all acceptable forms of identification.
WHAT WILL THE WEATHER BE LIKE? WHAT SHOULD I PACK?
November in West Palm Beach brings daily highs from 65°F and 81°F, which will feel very nice given the humidity and wind.
In November, swimming is ideal on the beaches around West Palm Beach! With water reaching 83°F at most and 79°F on average, spending time in the water is very pleasant.
We recommend you pack:
For the Lincoln Heritage Events, please click here to view the dress code.
WHAT IS THE TIME DIFFERENCE?
West Palm Beach, Florida is in the Eastern Time Zone.
WHAT ITEMS ARE PROHIBITED IN MY CARRY-ON LUGGAGE?
For an up-to-date list of items banned from carry-on luggage, please visit: https://www.tsa.gov/travel/security-screening/whatcanibring/all
HOW MUCH LUGGAGE CAN I TAKE?
Most carriers charge a fee for checked luggage. Please check with your airline for current fees. Baggage allowance and costs vary by destination and fare type. Most airlines allow one (1) complimentary carry-on bag. Your carry-on must be able to fit in the overhead compartment or under the seat in front of you.
WHAT ITEMS SHOULD I KEEP WITH ME IN MY CARRY-ON LUGGAGE?
Please pack your valuables and things you will need within the next 24 hours in your carry-on luggage. These include (but are not limited to) your passport/government issued ID, credit cards/cash, laptop, cell phone, jewelry, glasses, contact lenses and solution (note size limits), and medication. Your checked bags will be inaccessible or may become lost during the trip.
SHOULD I PURCHASE TRAVEL INSURANCE?
Because unforeseen circumstances may arise, we recommend that you purchase travel insurance to protect travel arrangements or medical situations your health insurance may not cover while away from home. We suggest you consult your insurance provider to determine what coverage you will have while traveling.
We recommend Arch RoamRight’s® Pro Plus Plan, which includes coverage for trip delay; emergency medical treatment or evacuation; lost, stolen, or damaged baggage; or baggage delay. Please note that this plan does not include trip cancellation. Coverage begins once you depart on your trip. The plan also includes non-insurance services of Worldwide Emergency Assistance supported by UnitedHealthcare Global. For more information or to purchase a travel insurance plan, click here.
COVID-19
For questions on how travel insurance relates to COVID-19, please refer to the questions and answers section on our supplier’s travel insurance website: https://www.roamright.com/Claims/Significant-Travel-Events/.
DO I NEED TO HAVE HEALTH INSURANCE COVERAGE IN ORDER TO TRAVEL?
We highly encourage all travelers to carry proof of health insurance coverage.
WHAT IS THE COST TO BRING ADDITIONAL GUESTS?
If you would like to bring additional guests with you on this trip, please call the Lincoln Heritage Hospitality Desk at 800-944-2359. Be advised the maximum occupancy per room is four (4) guests. If you'd like to bring more guests than allowed, you will be responsible for booking an additional room (subject to availability.) Please call Lincoln Heritage Hospitality Desk for pricing. Please note that airfare is not included for any extra guests.
I SEE AIRFARE IS NOT INCLUDED IN THE ADDITIONAL GUEST PACKAGES. CAN I BOOK AIRLINE TICKETS FOR MY ADDITIONAL GUESTS THROUGH THE LINCOLN HERITAGE HOSPITALITY DESK?
Yes. Please note additional guests are subject to a non-refundable ticketing fee that varies based on destination.
CAN I EXTEND MY STAY?
If you would like to extend your stay, please contact the Lincoln Heritage Hospitality Desk at LHregistration@adimeetings.com or 800-944-2359. If you choose to travel beyond group travel dates, you will be on your own to arrange transportation between the hotel and airport.
WHAT KIND OF AIRFARE IS INCLUDED IN MY PACKAGE?
Your package includes round-trip economy class airfare for you and one complimentary guest from your home city on the group arrival and departure dates. Additional costs may apply if you choose to extend your stay / travel on alternate dates.
*Note, if you live in Florida or in a nearby state, and you prefer to drive, be advised that Lincoln Heritage will provide the winner and the primary guest $200 each as a driving allowance. Additionally, Lincoln Heritage will cover your resort parking fees. Please contact the Lincoln Heritage Hospitality Desk to discuss further.
WHEN AND HOW WILL MY FLIGHTS BE BOOKED?
After you submit your registration, you will be contacted via email by one of our professional Flight Coordinators. Flight suggestions are made based on the preferences and parameters you set in your registration, and then tickets will be booked pending your approval. Please keep in mind most itineraries will expire within 24 hours if not ticketed, and all fares are subject to change until ticketed. If you have any special requests, please be sure to include them during the registration process (including frequent flyer number, seat preferences, etc).
HOW LONG DO I HAVE TO CONFIRM MY INTINERARY AFTER A FLIGHT COORDINATOR HAS CONTACTED ME?
Fares and availability are always subject to change until tickets are booked. Most itineraries must be ticketed within 24 hours of booking, or they expire. Replying quickly increases your chances of getting the most convenient schedule possible.
WILL I EARN FREQUENT FLYER MILES FOR MY FLIGHT?
If you have a frequent flyer account with the airline you will be flying on, you may be eligible to earn miles for your flights. Mileage accrual methods vary from airline to airline, and some tickets may not be eligible for mileage accrual as dictated by the fare rules. Airlines with agreements (One World, SkyTeam, Star Alliance, etc.) typically allow mileage accrual on partner airlines. Check with the airline for specific information about mileage accrual eligibility.
CAN MY TSA KNOWN TRAVELER NUMBER (KTN) OR REDRESS NUMBER BE ATTACHED TO MY RESERVATION?
Please provide your KTN or Redress Number during registration, if possible, or provide it to your Flight Coordinator when confirming your flights. Please be advised that the name on your ticket must match the name on your KTN application and the name on the identification you are using to travel or in order to receive TSA Pre-Check benefits.
I WOULD PREFER TO BOOK MY OWN FLIGHTS. CAN I DO SO? IF SO, HOW DO I GET REIMBURSED?
Please contact the Lincoln Heritage Hospitality Desk for further information. Booking your own flights will require an approval.
CAN I PAY TO UPGRADE TO FIRST CLASS/BUSINESS CLASS/PREMIUM ECONOMY?
Your Flight Coordinator can provide you with the cost of upgrading to a premium cabin or seat upon request. Many airlines have premium seats with extra legroom and priority boarding for an additional cost. These seats can be purchased through your Flight Coordinator.
CAN I USE MY FREQUENT FLYER MILES TO UPGRADE?
If you wish to use frequent flyer miles to upgrade, please notify your Flight Coordinator at booking.
CAN I MAKE CHANGES TO MY ITINERARY AFTER MY TICKET HAS BEEN BOOKED?
Fares are subject to change at any time based on availability, and are not guaranteed until ticketed. Any cost associated with changes made beyond the 24-hour cancellation time frame after the tickets have been issued will be at your expense, including penalty fees and applicable fare differences. Fare difference may apply for changes made during the 24-hour period after the ticket is issued, but the change fee will not apply.
*Note, should your primary guest be unable to make the trip after being ticketed, please be advised you will be responsible for the airfare of a substitute guest.
IS THERE A FEE TO CHANGE MY FLIGHTS?
With the exception of Basic Economy fares, most airlines permit changes to be made to your ticket any time prior to departure, and most airlines require change fees in addition to the difference in fare. All airlines charge difference in fare for flight changes, even if they do not charge a fee for changes. Most airlines charge a $200 change fee for domestic flights. Please check with the airline, or our Flight Coordinator team, for specific change fee amounts.
WHAT IF I NEED TO CANCEL? CAN I USE MY TICKET IN THE FUTURE?
Unless otherwise stated, all tickets are non-refundable and expire one year from the date of issue. Fares are subject to change at any time based on availability and are not guaranteed until ticketed. Any cost associated with changes made beyond the 24-hour cancellation time frame after the tickets have been issued will be at your expense, including penalty fees and applicable fare difference (fare difference may apply for changes made within 24 hours). Unless previously agreed upon, Lincoln Heritage will not cover the cost of change fees or fare difference for voluntary changes and/or name corrections.
WHAT IF THE NAME ON MY TICKET DOES NOT MATCH MY IDENTIFICATION?
In order to be in compliance with the TSA Secure Flight Program, both the TSA and the airlines require that the name on your reservation matches the name on the government-issued photo identification you present at the airport. This requirement supersedes any requirement for airline frequent flyer accounts to match the name on your ticket, and you may need to submit a request to have the name on your airline frequent flyer account changed to match your I.D.
CAN I CHANGE THE NAME ON MY TICKET OR MY GUEST'S TICKET?
Unless otherwise stated, all tickets are non-transferable, which means that the name on the ticket cannot be changed. If your name is misspelled, or if you need to make a minor name correction, please contact the Flight Coordinator who booked your tickets. Be advised that name corrections made after the 24-hour free change and cancellation period may be subject to a name correction fee.
IF THE PROGRAM IS CANCELLED OR POSTPONED FOR ANY REASON, CAN I BE REFUNDED FOR ANY FLIGHT COSTS, INCLUDING (BUT NOT LIMITED TO) TICKETS, ADDITIONAL GUEST TICKETS, TRAVEL DEVIATIONS, UPGRADES, AND ADDING ADDITIONAL CITY STOPS?
Money collected for your flights cannot be refunded in the event the trip host cancels or postpones the trip. Refunds and credits are at the discretion of the airline. Typically, an airline will not offer any refunds or credits unless the flight has been cancelled.
WILL MY PREFERRED SEAT TYPE BE ASSIGNED FOR ME?
Flight Coordinators will do everything possible to assign you in your preferred seat type (e.g. window, aisle, bulkhead, etc.). However, seat requests cannot be guaranteed. If your preferred seat type is not available, a Flight Coordinator will assign the best seat type available.
SHOULD I BE CONCERNED IF I DON'T HAVE A SEAT ASSIGNMENT? WHAT IF MY GUEST AND I AREN'T SEATED TOGETHER?
In some situations it may not be possible to pre-assign seats at the time of booking, or assign you and your guest(s) seats together. This is either because all pre-assigned seating is full, or the airline has an open seating policy. If you do not have seat assignments when you arrive at the gate, (or if you wish to change your seat assignments), you may speak with the gate agent about available seats. A limited number of seats are held exclusively for gate agent use on the day of departure. As these seats are limited, it’s best to arrive at the gate at least an hour prior to departure for the best availability.
*Please take note that registering early and booking with your flight coordinator soon after registering will increase your chances of getting your desired seating.
24 HOURS PRIOR:
We strongly suggest checking in online for your flight. Online check-in is typically available within 24 hours of flight departure time. You can also pre-pay luggage fees, reconfirm/change your seat assignment, and sign up for flight updates.
DAY OF DEPARTURE:
Please reconfirm your itinerary prior to leaving for the airport, as schedule changes and flight delays are common. You can also download the airline's mobile app to access your boarding pass and view flight changes/updates.
For domestic flights, the standard recommendation is two hours prior to departure. However, recommended arrival times vary by airport and may be longer, so it’s best to check the airport website. This time accounts for parking, shuttles, check-in/baggage drop-off, security screening, and arriving at your departure gate no later than 30 minutes prior to your scheduled flight departure time.
AT THE AIRPORT:
At the check-in counter or kiosks, you'll be asked to present your identification and check your luggage (if any). If you are checking luggage, please verify it is checked through to your final destination. Keep in mind gate assignments can change, so keep an eye on the airport monitors for flight updates.
WHEN SHOULD I BE AT THE GATE?
Most airlines close the boarding doors 10 minutes prior to departure to allow time to complete final paperwork and baggage loading. Whenever possible, passengers should be at the assigned departure gate no later than 30 minutes prior to the scheduled departure time for domestic flights. Please check with the airline carrier for their specific recommended gate time frames.
WHEN WILL I RECEIVE MY TRAVEL DOCUMENTS?
You will be emailed your personalized flight itinerary by the air department.
We will be preparing a mobile app* which will be available several weeks prior to the trip. The app will be a wonderful and easy to use resource while you are on the go! Our app will include the agenda, trip information, answers to frequently asked questions, and more. Specifics regarding when and how to download the app will be emailed out close to the trip. You will want to be sure to download the app before you leave.
*Data rates will apply when you are not connected to Wi-Fi at the hotel/resort. Any resulting data charges would be at your own expense.
Our mobile app features:
WILL SOMEONE BE THERE TO GREET ME AT THE AIRPORT WHEN I ARRIVE?
Transportation will be provided for the winner and a guest on the designated travel day. After departing the aircraft, collect your luggage. At that point, please look for staff holding a Lincoln Heritage trip logo and identify yourself. If you are arriving early or staying later than the designated travel dates, you will be responsible for your own transportation.
WHAT IS THE TRANSFER TIME BETWEEN THE AIRPORT AND EAU PALM BEACH RESORT AND SPA?
The transfer time from Ft. Lauderdale International Airport and Eau Palm Resort and Spa is 48 minutes (43.1 miles).
WHAT IS THE CHECK-IN TIME AT THE HOTEL/RESORT? WHAT IF MY FLIGHT ARRIVES BEFORE THEN?
Official hotel check-in is at 4:00 PM.
The hotel will do its best to accommodate early arrivals; however, if your room is not ready at the time you check in, you are welcome to use the facilities of the hotel, including the spa, pool, gift shops, and restaurants.
WHAT CAN I DO WITH FREE TIME OUTLINED ON THE AGENDA?
Feel free to enjoy the facilities at the resort, including the spa, pool, gift shops, and restaurants. If you are interested in booking activities or tours in the area, you can do so by speaking to the hotel concierge or a representative at the hospitality desk.
HOW CAN I INFORM YOU OF A MEDICAL CONDITION, PHYSICAL DISABILITY, OR SPECIAL DIETARY NEEDS?
You will be given the opportunity to inform us of any special needs during the registration process. We will do our best to accommodate your needs.
WHAT SHOULD I KNOW ABOUT CORONAVIRUS (COVID-19)?
For the most up-to-date information concerning COVID-19, please visit the following websites:
WHAT IS THE DATA PROTECTION POLICY REGARDING THIS EVENT?
All Personal Data that is collected during the registration process that is necessary to fulfill travel and other service requests is protected and secure. The protective measures we use depend on the sensitivity of the information and the ways in which we collect, process, and store it. These measures include security controls to prevent unauthorized access to our facilities and systems, strong authentication procedures, strict password protection protocols, and utilizing encryption software for all financial and other sensitive Personal Data transmitted on or through our sites.
To access our full Data Protection and Privacy Policy, click here.
Please do not hesitate to contact us with any questions or concerns you may have prior to travel.
Lincoln Heritage Hospitality Desk
Jana Powell or Priscilla Valencia
LHregistration@adimeetings.com
800-944-2359