WHAT HAPPENS AFTER I’VE SUBMITTED MY REQUEST TO THE HOTEL?
Your request for the hotel property and dates will be processed by a hotel representative, who will then send you a confirmation email for your request. If your hotel representative has any questions on your request, they will contact you directly.

WHAT IF I HAVE QUESTIONS REGARDING MY HOTEL BOOKING BEFORE OR AFTER IT IS CONFIRMED?
You will need to contact the hotel representative for any questions regarding the resort and your hotel stay.
 

I'VE REDEEMED MY HOTEL VOUCHER, HOW DO I BOOK MY AIRFARE?
Once you've booked your hotel stay, you will need to submit your flight request to MMI. Simply click here, or click the “Book Flights” tab at the top of this website. You will need to provide the hotel confirmation number from the hotel email you received.

WHEN DO I NEED TO SUBMIT MY REGISTRATION FOR FLIGHT REQUESTS? 
You must submit your registration for flight requests to MMI at least five (5) weeks prior to your booked travel stay. Nu Skin will pay for your airfare as long as your flights are confirmed at least four (4) weeks prior to your selected hotel arrival date. 

WHAT WILL I NEED WHEN COMPLETING MY REGISTRATION FOR FLIGHT REQUESTS?
During the registration process, you will be required to enter the hotel you’ve selected, the dates of travel confirmed, and the hotel confirmation code you received in the email from the hotel. 

CAN I ENTER ANY SPECIFIC FLIGHT REQUESTS WHEN REGISTERING WITH MMI?
If you have any special requests, please be sure to include them during the registration process (including frequent flyer number, seat preferences, etc.)

AFTER I’VE REGISTERED MY FLIGHT REQUESTS, WHEN AND HOW WILL MY FLIGHTS BE BOOKED?
After you register your flight requests, you will be contacted via email by a professional Flight Coordinator. Suggested itineraries are based on the preferences and parameters you set in your registration, and then ticketed pending your approval.

HOW LONG DO I HAVE TO CONFIRM MY ITINERARY AFTER A FLIGHT COORDINATOR HAS CONTACTED ME?
Availability is limited. Fares are subject to change based on availability and are not guaranteed until ticketed. It is in your best interest to confirm flights with your Flight Coordinator as quickly as possible to avoid increases in airfare. You are required to confirm your flights within 24 hours or you will be required to pay for any increase in airfare from the delay.

CAN I BOOK MY OWN FLIGHTS?
Unfortunately, no. Flight credits will not be given for this program. 

CAN MY MMI FLIGHT COORDINATOR ASSIST ME IN BOOKING FLIGHTS FOR ADDITIONAL GUESTS?
If you would like MMI to book your additional guest(s) flights as well, there is a $100 per person processing fee for that convenience. You will have the opportunity to submit your additional guest's flight request during registration. 

WILL I EARN FREQUENT FLYER MILES FOR MY FLIGHT?
If you have a frequent flyer account with the airline you will be flying on, you may be eligible to earn miles for your flights. Mileage accrual methods vary from airline to airline, and some tickets may not be eligible for mileage accrual as dictated by the fare rules. Airlines with agreements (One World, SkyTeam, Star Alliance, etc.) typically allow mileage accrual on partner airlines. Check with the airline for specific information about mileage accrual eligibility.

CAN MY TSA KNOWN TRAVELER NUMBER (KTN) OR REDRESS NUMBER BE ATTACHED TO MY RESERVATION?
Please provide your KTN or Redress Number during registration, if possible, or provide it to your Flight Coordinator when confirming your flights. Please be advised that the name on your ticket must match the name on your KTN application and the name on the identification you are using to travel or in order to receive TSA Pre-Check benefits.

CAN I PAY TO UPGRADE TO FIRST CLASS/BUSINESS CLASS/PREMIUM ECONOMY?
Your Flight Coordinator can provide you with the cost of upgrading to a premium cabin or seat upon request. Many airlines have premium seats with extra legroom and priority boarding for an additional cost. These seats can be purchased through your Flight Coordinator, on the airline’s website, or by contacting the airline’s reservations department.

CAN I USE MY FREQUENT FLYER MILES TO UPGRADE?
Morris Meetings & Incentives does not have the ability to view mileage upgrade availability, and cannot quote the number of miles needed to upgrade. If you wish to use frequent flyer miles to upgrade, we suggest speaking with your preferred airline directly.

HOW DO I CONTACT MY MMI FLIGHT COORDINATOR IF I HAVE ANY FLIGHT-RELATED QUESTIONS?
You may contact us using the information listed below. 

ARE TRANSFERS INLUDED IN MY AIRFARE?
Transfers between the airport and your chosen hotel are not included. You will need to arrange transportation on your own.

Flight questions
1-801-483-6666
nuskinflightvoucher@morrisincentives.com

Questions regarding your hotel stay will need to be asked through the hotel directly. 
 

CAN I MAKE CHANGES TO MY ITINERARY AFTER MY TICKET HAS BEEN BOOKED?
Fares are subject to change at any time based on availability, and are not guaranteed until ticketed. Any cost associated with changes made beyond the 24-hour cancellation time frame after the tickets have been issued will be at your expense, including penalty fees and applicable fare difference. Fare difference may apply for changes made during the 24-hour period after the ticket is issued, but the change fee will not apply.

IS THERE A FEE TO CHANGE MY FLIGHTS?
With the exception of Basic Economy fares, most airlines permit changes to be made to your ticket any time prior to departure, and most airlines require change fees in addition to the difference in fare. All airlines charge difference in fare for flight changes, even if they do not charge a fee for changes. Most airlines charge a $200 change fee for domestic flights, and some flights to Canada, Mexico, and South America; change fees for international flights can be $300-400 depending on the airline and the destination. Please check with the airline, or your Flight Coordinator team, for specific change fee amounts.

WHAT IF I NEED TO CANCEL? CAN I USE MY TICKET IN THE FUTURE?
Unless otherwise stated, all tickets are non-refundable and expire one year from the date of issue. Fares are subject to change at any time based on availability, and are not guaranteed until ticketed. Any cost associated with changes made beyond the 24-hour cancellation time frame after the tickets have been issued will be at your expense; including penalty fees and applicable fare difference (fare difference may apply for changes made within 24 hours). Unless previously agreed upon, neither MMI or Nu Skin will cover the cost of change fees or fare difference for voluntary changes and/or name corrections.

If you cannot make your flight and do not inform the airline, the airline will proceed to cancel the entire scheduled route—including return flights. You will also lose the entire value of your ticket and be ineligible for future credit.

WHAT IF THE NAME ON MY TICKET DOES NOT MATCH MY IDENTIFICATION?
In order to be in compliance with the TSA Secure Flight Program, both the TSA and the airlines require that the name on your reservation matches the name on the government-issued photo identification you present at the airport. This requirement supersedes any requirement for airline frequent flyer accounts to match the name on your ticket, and you may need to submit a request to have the name on your airline frequent flyer account changed to match your I.D.

CAN I CHANGE THE NAME ON MY TICKET OR MY GUEST'S TICKET?
Unless otherwise stated, all tickets are non-transferable, which means that the name on the ticket cannot be changed. If your name is misspelled, or if you need to make a minor name correction, please contact the Flight Coordinator who booked your tickets. Be advised that name corrections made after the 24-hour free change and cancellation period may be subject to a name correction fee. 

Unless previously agreed upon, neither MMI or Nu Skin will cover the cost of change fees for voluntary changes and/or name corrections.
 

24 HOURS PRIOR:
We strongly suggest checking in online for your flight. Online check-in is typically available within 24 hours of flight departure time. You can also pre-pay luggage fees, reconfirm/change your seat assignment, and sign up for flight updates. If you are ticketed in a group space booking, you will only be allowed to check in on your day of departure at the airport, to find out which type of ticket you have been issued, please contact your flight coordinator.

DAY OF DEPARTURE:
Please reconfirm your itinerary prior to leaving for the airport, as schedule changes and flight delays are common. You can also download the airline's mobile app to access your boarding pass and view flight changes/updates.

For international flights, the standard recommendation is three hours prior to departure. However, recommended arrival times vary by airport and may be longer, so it's best to check the airport website. This time accounts for parking, shuttles, check-in/baggage drop-off, security screening, and arriving at your departure gate no later than 30 minutes prior to your scheduled flight departure time.

AT THE AIRPORT:
At the check-in counter or kiosks, you'll be asked to present your identification and check your luggage (if any). If you are checking luggage, please verify it is checked through to your final destination. Keep in mind gate assignments can change, so keep an eye on the airport monitors for flight updates.

WHEN SHOULD I BE AT THE GATE?
Most airlines close the boarding doors 10 minutes prior to the scheduled departure time to allow time to complete final paperwork and baggage loading. Whenever possible, passengers should be at the assigned departure gate no later than 30 minutes prior to the scheduled departure time for domestic flights. For international flights, passengers should arrive 45 minutes prior to scheduled departure time because gate agents will need to re-verify passports prior to boarding. Please check with the airline carrier, for their specific recommended gate time frames.

WHEN DOES BOARDING BEGIN?
Boarding typically begins 20-30 minutes prior to the scheduled departure time for domestic flights, and 45-60 minutes prior to the scheduled departure time for international flights. Depending on the connection airport, connecting flights may only allow as little as 30 minutes between the first flight arrives and the second flight departs. It is imperative that you get to your next gate as quickly as possible, and if needed, find a restroom within the vicinity of your next gate or use the lavatory onboard your next flight. Please check with the airline carrier, for their specific recommended boarding timeframes.

Most airlines close the boarding doors 10 minutes prior to the scheduled departure time to allow time to complete final paperwork and baggage loading. Whenever possible, passengers should be at the assigned departure gate no later than 30 minutes prior to the scheduled departure time for domestic flights. For international flights, passengers should arrive 45 minutes prior to scheduled departure time because gate agents will need to re-verify passports prior to boarding. Please check with the airline carrier, for their specific recommended gate time frames.