Health & Safety

Guest health and safety is a top priority on the FIS President’s Club program. We will closely monitor the Center for Disease Control (CDC) guidelines, government mandates, and public health advisements, and will continue to make changes as necessary to protocols and procedures. Please use this page as a resource to travel with confidence and stay safe.

Airlines

Airlines are working with authorities from both the CDC and the State Department as they implement and modify rules and regulations for travel. The latest research shows that aircraft cabins are among the safest of public indoor environments. According to a recent study conducted by the U.S. Department of Defense (DOD), the risk of COVID-19 exposure on board aircrafts is low due to advanced air filtration systems, required mask-wearing, and diligent cleaning protocols.

Each major carrier has its own travel requirements, and all have documented their processes and disinfecting practices on their websites. For detailed information, we encourage you to check with your specific carrier’s website for the most up to date information.

What are the current COVID requirements for travel in Mexico?

Circumstances surrounding COVID are extremely dynamic, and all recommendations and guidelines are subject to change. Current protocols are as follows:

All trip attendees must agree to the following prior to registering:

  • Complete Mexico's health questionnaire online no earlier than 12 hours before your flight by visiting www.vuelaseguro.com (Fly Safe). Once you have created your account, click the “Register Here” button and then add your Health Questionnaire. You will receive a QR code to show at the airport upon arrival in Mexico.
  • You will receive a QR code to show at the Cancun airport upon arrival.
  • Masks are required at the airport, while in flight, and in shuttle vehicles.
  • Per current hotel and local government policies, masks are required in all indoor public places and when interacting with employees of the hotel, parks, and excursions. This is subject to change as things evolve.
  • Masks are not currently required when eating, drinking, at the pool or beach, or during water activities.

What if I miss my COVID test to return home?

If you miss your test, you should contact the front desk immediately for availability to reschedule as soon as possible. Please also alert the staff at the FIS Hospitality Desk. Keep in mind that all make-up testing appointments are subject to availability at the time of booking. Any additional costs incurred for flight changes or extended stays due to missing the test will be considered a personal expense.

What if I test positive for COVID on the trip?

You will be required to quarantine in your room until you test negative. The cost of your hotel room during quarantine will be covered by FIS. The antigen test can be retaken every other day without charge with a maximum of three tests per person after the first positive test. Any other antigen or PCR tests will be an additional cost and charged to your folio. Once you test negative, you will be cleared to travel and must return home promptly.

If you test positive you must sign a letter required by the hotel, acknowledging that you willingly comply with a series of requirements to ensure your safety and the safety of the hotel staff and other guests. If you leave your room during quarantine, you will be asked to leave the hotel property immediately at your own expense and no further testing or accommodations will be provided.

What is included in a quarantine stay at the resort?

Food and beverages must be ordered and delivered outside your door by Room Service. Towels and/or fresh sheets and blankets can be requested. Maid service and laundry service will not be available during the length of your stay.

The only staff allowed to come into the room will be a lab technician wearing protective attire and following the proper safety measures to administer additional COVID tests.