Health & Safety

Guest health and safety is a top priority on the GSI Dealer Business Meeting program. We will closely monitor the Center for Disease Control (CDC) guidelines, government mandates, and public health advisements and will continue to make changes as necessary to protocols and procedures. Please use this page as a resource to travel with confidence and stay safe.

For additional peace of mind, GSI will provide an international travel health membership, similar to travel insurance, to everyone attending DBM this year. Information about this coverage, including an outline of what happens if someone tests positive onsite, is included.

For specific details and general terms and conditions of the policy please click here.

In all cases of injury or illness you must contact DocTour first to activate your membership. The personnel will then help you to get prescriptions or assign a hospital within their network as needed. From any land line you can call 800 DOCTOUR (800-362-8687) toll free. Or contact DocTour operations from your cell via WhatsApp (free call/text app over WIFI) at +52 1 998 392 4715. You can also call DocTour offices at +52 998 267 0073 (it’s a local number.) The operations number is the fastest option for you to call from cellphones and we recommend using WhatsApp so you don’t incur any international or roaming charges from your mobile phone provider.

For a one-page travel and COVID checklist please click here.

UPDATE as of December 30, 2021:

With the recent surge in COVID cases across the globe, GSI is taking extra steps to help ensure your safety during the upcoming Dealer Rewards Trip to Cancun.

GSI is requiring every attendee to obtain a COVID antigen test 72-hours prior to your departure and test negative in order to participate in the trip.
Attendees will need to email the negative test results to GSIDBMtestresults@nxlperformance.com OR present a printed or electronic negative test result to the GSI Hospitality Desk Staff at check-in/registration for them to take a picture to keep on file electronically.
If you recently recovered from COVID-19, you may instead travel with “Documentation of Recovery” from COVID-19. You may travel with a positive test result and a letter from a licensed healthcare provider or a public health official stating that you were cleared to travel.

What type of COVID test should I take?

We suggest taking a Rapid Antigen test the 72-hours prior to your departure to Cancun.
Testing is available at most healthcare centers and retail pharmacies.
Another option is to purchase an at-home test from your local pharmacy, Walgreens or CVS. Even Menards is now stocking the at-home test kits.
We strongly urge you to schedule your test or purchase an at-home test kit as soon as possible, as tests are becoming hard to secure.

What if I don’t get a COVID test or the result before I arrive?

A limited number of tests will be available on arrival for anyone who may not have been able to obtain a test or result in time.
A negative test is required to participate in the program.

We understand opinions vary regarding COVID. GSI is taking these steps to ensure everyone stays safe during the trip and to limit potential quarantines that could impact your stay.

If you do not feel comfortable participating in the trip, we ask that you send an email to TravelSpecialist@nxlperformance.com by January 7, 2022 cancelling your reservation.

All GSI DBM trip attendees must understand and agree to the following prior to attending:

I attest that I will attend the Program only if I am clear of the following symptoms and situations at the time of the departure flight for the Program as follows:

I am not experiencing any symptom of illness such as cough, shortness of breath or difficulty breathing, fever, chills, diarrhea, repeated shaking with chills, muscle pain, headache, sore throat, or new loss of taste or smell.
I have not been exposed to anyone with a suspected and/or confirmed case of COVID-19 or any of its variants.
I have not been diagnosed with COVID-19 within the last 14 days or have been cleared as non-contagious by state or local public health authorities.
If I develop these symptoms, I agree to cancel my registration before arriving to the Program, as far in advance as possible or if I am at the Program, I will notify staff immediately.
I agree to let GSI and my employer know if I test positive within 14 days following my return home. The person to contact is Greg Ehm at (217) 820-2391 or email Greg.ehm@agcocorp.com

What are the other current COVID-19 requirements?

The following are the requirements currently in place as of December 30, 2021. The circumstances surrounding COVID are extremely dynamic and all recommendations, guidelines, and offers are subject to change

All trip attendees must agree to the following prior to traveling:

You must complete your airline’s Health Attestation form when checking in online for your flight.
You must also complete Mexico's health questionnaire online no earlier than 12 hours before your flight by visiting https://www.vuelaseguro.com (Fly Safe). You will receive a QR code to show at the Cancun airport upon arrival.
Masks are required at the airport, while in flight, and in shuttle vehicles.
Per current hotel and local government policies, masks are required in all indoor public places in Mexico and when interacting with employees of the hotel, parks, and excursions. This is subject to change as things evolve.
Masks do not have to be worn when eating, drinking, at the pool or beach, or during water activities.

What about traveling home?

A negative COVID test result is required to return to the U.S. and Canada, regardless of vaccination status. The Mexican state of Quintana Roo where our hotel is located requires a negative test taken within 48 hours of a group event with over 150 people in attendance, regardless of vaccination status. (Click here for official news release.) Therefore, everyone must take one COVID test to satisfy two requirements: attend the awards dinner on Jan. 20 and return home on Jan. 21.
- The resort will provide complimentary antigen testing for U.S. residents.
- Canadians will receive a PCR test paid for by GSI.
- All tests are provided on-site by a specialized medical diagnostic center with the required certification and training. For more information please click here.
- Antigen COVID testing for all non-Canadian residents will take place on January 20 between 8:00 a.m. - 3:00 p.m. in the KAN room. Specific times will be assigned and communicated via email closer to that date. The test results will be given to you verbally before you can exit the room and then emailed to guests the same day. Please be sure to be present for your test at your assigned time.
- PCR COVID testing for Canadian residents will take place on January 19. Specific times will be assigned and communicated via email closer to that date. The test results will be emailed to guests the same day by midnight. Please be sure to be present for your test at your assigned time.
- Your test result will also be emailed to the hotel to have on file per local government policy. This too ensures we are doing our due diligence to safeguard everyone is COVID negative to gather as a group to celebrate your achievements.
- The hotel will provide printed copies of the test results that will be available in the OX Room on January 21.
- Most airlines allow you to upload the result when checking in online. Otherwise, you must show the result prior to boarding the plane.

What else is required before traveling home?

You must complete your airline’s Health Attestation form when checking in online for your flight. You must also complete Mexico's health questionnaire online no earlier than 12 hours before your flight by visiting https://www.vuelaseguro.com (Fly Safe). You will receive a QR code to show at the airport prior to entering the security checkpoint.

The U.S. government also now requires each passenger flying to the United States to provide complete and accurate contact information to help prevent the spread of COVID-19. Complete the contact tracing form online or you won't be allowed to check-in or board your flight. Travelers must complete a travel attestation form before arrival. A separate form is required for each passenger in your reservation.

Travelers entering Canada, regardless of citizenship, must follow pre-entry and arrival testing and quarantine requirements. Under certain circumstances, such as being fully vaccinated or recently recovered from COVID, you may be exempt from some requirements. Please visit https://travel.gc.ca/travel-covid/travel-restrictions/exemptions for more information.

What if I miss my COVID test in order to return home?

If you miss your test, you should contact the front desk immediately for availability to reschedule as soon as possible. Please also alert the GSI Hospitality staff desk. Keep in mind that all testing appointments are subject to availability at the time of booking. Any additional costs incurred for flight changes or extended stays due to missing the test will be considered a personal expense.

What if I test positive for COVID on the trip?

You will be required to quarantine in your room until you test negative. If you tested negative on an antigen test, you will be given a PCR test to rule out the possibility of a false positive from the antigen test. If you then test positive on the PCR test, you must continue to quarantine. The antigen test can be retaken every other day without charge with a maximum of three tests per person after the first positive test. Any other antigen or PCR tests will be an additional cost and covered by GSI. If you are not showing symptoms, you can be tested daily. Once you test negative, you will be cleared to travel and must return home promptly. If you are no longer showing symptoms, but continue to test positive, you can receive a documentation of recovery letter from a doctor to show to the airline to fly home.

Should you test positive, you will not have to pay for your quarantine room at Hotel Xcaret. The international travel health membership GSI is providing for every DBM attendee and guest will cover the cost of the quarantine stay for up to 14 days, as long as you are complying with the hotel and hotel medical team directives for your recovery and safety. This membership will also cover the cost of one COVID test and GSI will cover any others if needed. DocTour will provide an online consultation with you once you receive a positive test and can prescribe medications that will be sent to your room. They would like to know your vaccination/booster status to assess how quickly you are likely to recover.

Please note, if you test positive you must sign a letter required by the hotel, acknowledging that you willingly comply with a series of requirements to ensure your safety and the safety of the hotel staff and other guests. (Click here for quarantine letter.) If you leave your room during quarantine, you will be asked to leave the hotel property immediately at your own expense and no further testing or accommodations will be provided.

What is included with the international travel health membership policy?

Like travel insurance, the policy includes coverage for complete medical attention (counseling, consultation, and procedures), including remote medical services such as multilanguage online and telephone medical guidance, and in-person medical assistance. There are also benefits specific to COVID, such as hotel stays in case of quarantine. The individual covered by premium membership would only pay for materials, medicines, and nursing services, all at a discount. For specific details and general terms and conditions of the policy please click here.

What is included in a quarantine stay at the resort?

Food and beverages must be ordered and delivered outside your door by Room Service. Towels and/or fresh sheets and blankets can be requested. Maid service and laundry service will not be available during the length of your stay.

The hotel can provide laundry soap for you to wash clothes in your room. If you purchase clothes online the hotel staff can leave them outside your door once they’ve been delivered to the hotel. Or the staff could purchase clothes at the hotel’s store, charge them to your folio and place them outside your door upon request.

The only staff allowed to come into the room will be a lab technician wearing protective attire and following the proper safety measures to administer additional COVID tests.

Hotel Xcaret has a doctor onsite 24 hours per day. If you have any other symptoms related to COVID such as a fever higher than 99.5°F, diarrhea, headache, extreme fatigue, or cough you must immediately call the operator to report these updates. If medical attention from an EMT is deemed necessary, it is essential to comply with the EMT’s direction. Any medications, doctors’ appointments, or medical attention that you may need or require that is not received through the health membership provided by GSI will be charged to your folio. You may request reimbursement for items authorized by the assistance center, up to the maximum limit of the health membership.

What if one of us tests negative but the other tests positive?

There are three options:

The negative tested person can stay in the original room and fly home as planned, while the positive tested person will be taken to a different quarantine room onsite until they test negative or receive a documentation of recovery letter if still testing positive but no longer showing symptoms.
The negative tested person can quarantine with the positive tested person in the same room, but neither person may leave the room until both people test negative.
The negative tested person can move to a different room at a cost of 20% off of the group rate plus taxes, at their own expense, while the positive tested person completes quarantine. The room rate would be $395.20 per night based on single occupancy and rooms are subject to availability.

What if I tested positive for COVID in the past 90 days?

The CDC does not recommend getting tested again in the three months after a positive viral test, as long as you do not have symptoms of COVID. If you have had a positive viral test in the past three months, and you have met the criteria to end isolation, you may travel with documentation of your positive viral test results and a letter from your healthcare provider or a public health official that states you have been cleared for travel instead. The positive test result and letter together are referred to as “documentation of recovery.”

A letter from your healthcare provider or a public health official that clears you to end isolation (e.g., to return to work or school) can be used to show you are cleared to travel, even if travel isn’t specifically mentioned in the letter.

What if I have more questions about the CDC’s requirement for proof of negative COVID Test or recovery from COVID for all air passengers arriving in the United States?

Please visit www.cdc.gov/coronavirus/2019-ncov/travelers/testing-international-air-travelers.html for more information.

What safety measures do airlines have in place?

Airlines are working with authorities from both the CDC and the State Department as they implement and modify rules and regulations for travel.

The latest research shows that aircraft cabins are among the safest of public indoor environments. According to a recent study conducted by the U.S. Department of Defense (DOD), the risk of COVID exposure on board aircrafts is negligible due to advanced air filtration systems, required mask-wearing, and diligent cleaning protocols.

While the U.S. government is currently requiring masks on all public transportation, each major carrier has its own travel requirements, and all have documented their processes and disinfecting practices on their websites. For detailed information, we encourage you to check with your specific carrier’s website for the most up to date information.

What safety measures does Hotel Xcaret Mexico have in place?

The resort’s priority is safeguarding of the health of all guests, staff, and suppliers. They have developed the 360° Xafety model for hygiene and safety protocols to ensure that you will feel safe, just like at home. As members of the Board of Affiliates of the World Tourism Organization (UNWTO), they have worked with to strengthen their recovery guidelines and recommendations for hotels worldwide. The hotel management is also part of the task force assembled by the International Association of Amusement Parks and Attractions (IAAPA) to develop a reopening guidance document. They have worked hand-in-hand with local authorities, international organizations, and professional experts in infectious diseases to ensure their measures adhere to the strictest hygiene standards and allow them to provide a safe experience at all facilities and tours.

All the cleaning and disinfecting products used at Grupo Xcaret are biodegradable, comply with the U.S. Environmental Protection Agency (EPA) standards, and have been approved by the U.S. Food and Drug Administration (FDA). They were awarded the Travel Safety Stamp by the World Travel & Tourism Council (WTTC), which is fully endorsed by the World Tourism Organization (UNTWO) and more than 200 CEOs from the main business groups of the tourism industry around the world. The protocols outlined by the WTTC, which Grupo Xcaret fully complies with, have been put forth by international health organizations including the World Health Organization (WHO) and the Center for Disease Prevention (CDC) with the purpose of responsibly reactivating the tourism industry.

Where can I learn more about COVID?

To learn more please click here to visit the Center for Disease Control.

*Please note that as the circumstances surrounding COVID-19 are, of course, extremely dynamic, all recommendations, guidelines, and offers are subject to change.