Frequently Asked Questions

Program Inclusions

What is included in this program?
The following items are included on the main program dates of January 17 – 21, 2022:

Roundtrip airport transportation to and from Hotel Xcaret Mexico on main arrival and departure dates for you and your guest
Double-occupancy guest accommodations for four nights
All meals per the all-inclusive plan
All gratuities for the airport and hotel
Hotel Xcaret México’s All-Fun Inclusive® concept, offering unlimited access and roundtrip transportation to these parks: Xcaret, Xel-Há, Xplor, Xplor Fuego, Xoximilco, Xenses, Xavage, Xenotes, and Xichén.

What is not included in this program?

Roundtrip airfare. Please refer to the Flight Information tab for more details.
On-property and off-property activities and excursions outside of those that are part of Hotel Xcaret México’s All-Fun Inclusive® package
All items of a personal nature, such as checked luggage fees, spa services, Xelfie photos, gift shop, laundry, telephone calls, etc.

Should you choose to travel outside of the main program dates, applicable costs such as guest room, and meals are considered a personal expense.

Are children permitted to attend?
Yes, children under the age of 18 are permitted to attend.

Are additional guests permitted to attend at my own expense?
Yes, additional guests are permitted to attend at an additional cost. Please refer to the Pay to Attend tab for more information.

I did not win the trip. Can I pay to attend?
Yes, you may attend the trip at your own expense. Please refer to the Pay to Attend tab for more information. Please note that costs cannot be adjusted.

Online Registration

What if I need to make a change to my registration after I’ve submitted it?
If you would like to make a change to your registration, contact a Travel Program Specialist by phone at (732) 379-6333 or send your request via email to travelspecialist@nxlperformance.com. Be sure to mention “GSI Dealer Business Meeting” in the subject line.

Identification

What are the identification requirements?
A passport (valid for at least six months after travel dates or you may be denied boarding by the airlines) is REQUIRED for travel to and from Mexico. This is also the only allowable form of identification to re-enter the U.S. When listing names on the registration site, please ensure that you enter names EXACTLY as they appear on your passports.

U.S. passport cards are for crossing international land and sea borders only; they are not allowed for air travel. A passport is required to fly internationally.

If you do not have a passport or need to renew your passport: Rules and application forms will vary, depending on whether you are applying for a passport for the first time or if you need to renew your passport. For comprehensive information on obtaining or renewing a passport, please visit http://travel.state.gov and select “U.S. Passport”.

Non-U.S. Citizens: Make sure to bring your proof of legal U.S. residence (resident card, for example) along with your foreign passport. Visas may be required. Please contact your nearest consulate for further information.

Luggage, Packing, and Preparing for Travel

What is the name and code of the airport I should be flying to?
You will be flying to Cancun International Airport. The airport code is CUN.

How much luggage may I bring?
Checked Luggage Size and Weight: Every airline has its own luggage size and weight rules, but in general combined dimensions of “width + height + depth” should not exceed 62 inches per piece and cannot exceed 50 pounds. You may incur charges if your luggage exceeds the airline’s maximum weight and size limits.

Carry-on: Generally, each passenger is permitted one personal item that fits under the seat (handbag, laptop, etc.), and one bag which must be small enough to fit in the overhead compartment. Baggage may not exceed 45 inches in combined length, width, and height, including any handles and wheels.

Important Note about Carry-on Items: The rules regarding carry-on items frequently change. Visit www.tsa.gov for the most up-to-date information. Any lighters or matches, as well as sharp items such as scissors, tweezers, etc. must be packed in your checked luggage and cannot be brought through security checkpoints.

Where should I check my luggage?
You should check luggage from your home airport to Cancun, Mexico. The claim checks you receive will read CUN.
NOTE: Luggage fees are considered a personal expense and cannot be reimbursed.

Where should I pack my prescriptions and over-the-counter medications?
Pack any prescription medications in their original bottles in your carry‑on bag. Checked luggage can get delayed, usually temporarily, but sometimes temporarily is too long to go without a prescription. Medications are allowed in reasonable quantities exceeding three ounces. These items must be presented for inspection at the security checkpoint.

What clothing should I bring?
Resort wear – it’s sunny and warm in Mexico but the evenings may get cool, so it is recommended to bring a light sweater or jacket. For a more comprehensive list of items to pack, please refer to the Attire Guidelines tab.

Should I bring credit cards?
You’ll need a valid major credit card such as Visa, MasterCard, or American Express at check-in to open an incidental account, allowing you full access to the resort’s facilities, and the ability to post charges to your room account. Avoid using a debit card, as a hold will be placed on funds which is often inconvenient. Please do not present a corporate card, as personal incidental expenses will not be reimbursed.

Is insurance included?
Insurance is not included. However, for additional peace of mind, GSI will provide an international travel health membership for medical services and assistance coverage to everyone attending DBM this year. The membership includes coverage for complete medical attention (counseling, consultation, and procedures), including remote medical services such as multilanguage online and telephone medical guidance, and in-person medical assistance. There are also benefits specific to COVID, such as hotel stays in case of quarantine. The individual covered by premium membership would only pay for materials, medicines, and nursing services, all at a discount. For specific details and general terms and conditions of the policy please click here.

In all cases of injury or illness you must contact DocTour first to activate your membership. The personnel will then help you to get prescriptions or assign a hospital within their network as needed. From any land line you can call 800 DOCTOUR (800-362-8687) toll free. Or contact DocTour operations from your cell via WhatsApp (free call/text app over WIFI) at +52 1 998 392 4715. You can also call DocTour offices at +52 998 267 0073 (it’s a local number.) The operations number is the fastest option for you to call from cellphones and we recommend using WhatsApp so you don’t incur any international or roaming charges from your mobile phone provider.

You are also protected by (1) the regular airline insurance specified by the Warsaw Convention and (2) whatever normal travel insurance you carry. For international travel, many U.S. health plans do not provide coverage or require that you to pay for the service up front and refund you once you return home. Please verify the terms of your plan. It is at your discretion should you decide to purchase additional travel medical assistance insurance.

When should I arrive at the airport to check-in for my flight?
When traveling internationally, it is recommended to arrive at the airport three hours prior to your scheduled departure time.

What do I need to do prior to traveling to Mexico?
Here are the 4 Easy Steps you must complete to travel into Mexico:

Obtain a COVID antigen test 72 hours prior to your departure. Email results to GSIDBMtestresults@nxlperformance.com OR have electronic copy or printed copy with negative results to show GSI Hospitality Desk staff at check-in/registration for them to take a picture to keep on file electronically.

Note: If you recently recovered from COVID-19, you may instead travel with “Documentation of Recovery” from COVID-19. You may travel with a positive test result and a letter from a licensed healthcare provider or a public health official stating that you were cleared to travel.
Complete your airline’s Health Attestation form when checking in for your flight.
Complete Mexico's health questionnaire online no earlier than 12 hours before your flight by visiting https://www.vuelaseguro.com (Fly Safe). You will receive a QR code to show at the Cancun airport upon arrival.
Fill out an Official Entry Immigration Form (FMM). Forms are available at the Cancun airport and commercial airlines may hand them out on the plane prior to arrival. To expedite your entry at the Cancun airport, we recommend filling out your form at your home or office online for free at https://www.inm.gob.mx/fmme/publico/solicitud.html and printing it, along with your Official Tourist Card.

Important Notes:

It is important that you select “Business” as the “purpose of your trip”.
There are two (2) parts of the Immigration Form, the Entry Form & the Exit Form. When you arrive in Mexico you will immediately proceed to the immigration booth at the airport where the immigration officer will keep the ENTRY portion of your form. They will stamp the Exit portion (Tourist Card) of the form which you will keep while in Mexico.
You will need to keep the Exit portion (Tourist Card) of the Immigration form in your passport to show at hotel check-in and then to surrender when leaving Cancun.

Are there any other associated fees I need to be aware of?
Yes, there is a Departure Tax. All international visitors to the state of Quintana Roo in Mexico must pay $224 Mexican pesos (approximately $11 USD). Please visit https://www.visitax.gob.mx to pay this online. Once payment is made a voucher must be downloaded. Take a snapshot of the QR Code to access it easily in your photo library. Staff at the airport do random spot checks. You will receive a cash reimbursement while on-site.

For a complete one-page travel and COVID checklist with requirements for arrival and departure, please click here.

COVID-19

What precautions have been taken regarding COVID-19?
Policies are constantly changing and evolving. Please refer to the Health & Safety page of this website for the most up to date COVID-19 information and guidelines.

Transportation

How do I get from the airport to the hotel?
GSI will be providing round-trip transfers for all participants between the airport and Hotel Xcaret Mexico, based on the flight information you provided in your registration. There will be plenty of staff at the Cancun International Airport to assist you when you arrive. They will be holding GSI signs once you exit the airport, after you clear Customs. On your departure day, there will be dedicated GSI transportation from Hotel Xcaret Mexico to the Cancun airport.

On your departure day, there will be a dedicated GSI transportation from Hotel Xcaret Mexico to the Cancun airport. For those on flights departing before 10:45 a.m., your hotel pick-up time will be 3 hours prior. For those on flights departing after 10:45 a.m. your hotel pick-up time will be 3.5 hours prior.

Individual departure notices and the departure tax cash reimbursement will be available for you to pick-up at the hospitality desk on January 19 in the Lobby Lounge or January 20 in the KAN Room Foyer. The departure notices will include your specific flight information, pick-up time, luggage information, and important reminders.

What is the distance from the airport to the hotel?
The hotel is 60 minutes (40 miles) from the Cancun International Airport.

Will car seats be provided for children?
Children’s car seats will not be provided. If you plan to bring a child under age eight and/or under 80 pounds, please plan to bring a car seat for them.

Extended Stay in Playa del Carmen

What is the room rate to extend my stay at the hotel?
The room rate is $660 based on double-occupancy / $494 based on single-occupancy inclusive of applicable taxes per night to extend prior to or following the main program dates of January 17 – 21, 2022. Rooms and preferred rates are subject to availability at the time of the request.

What is the recommended mode of airport transportation, should I choose to extend my stay at Hotel Xcaret Mexico outside of the main program dates?
Even if you are extending at Hotel Xcaret Mexico, GSI will be providing round-trip transfers for all participants between the airport and the resort, based on the information you provided in your registration. On your arrival date, there will be plenty of staff at the Cancun International Airport to assist you. They will be holding GSI signs once you exit the airport, after you clear Customs. On your departure day, there will be dedicated GSI transportation from Hotel Xcaret Mexico to the Cancun airport.

What is the recommended mode of airport transportation, should I choose to extend at a resort other than Hotel Xcaret Mexico?
If you plan to extend your stay at a resort other than Hotel Xcaret Mexico, you must pre-arrange your own ground transportation. There are no taxi lines outside of the Cancun airport. The best way to do this is via the airport website, where you can calculate and compare rates for various types of service. For airport-to-resort transportation, you are highly encouraged to make your arrangements prior to arrival in Cancun. Please visit www.cancunairport.com/transportation.html for more information. For resort-to-airport transportation, please make your arrangements with the concierge during your stay.

Hotel Xcaret Mexico

What are the check-in and check-out times at the hotel?
Check-in time is 3:00 p.m. Check-out time is 12:00 p.m., but you may enjoy the resort’s All-Fun Inclusive access, including restaurants and parks, for no additional cost until 6:00 p.m. Please settle your incidental account prior to departing the resort by stopping by the Front Desk. We recommend stopping by the Front Desk to check your folio the day prior to departure and pay any outstanding charges so you are not delayed on departure day.

What if I have special physical or dietary needs?
You can advise us of any special needs you may have in the “Additional Comments and Requests” box on the first page of your registration. Should your physical or dietary needs change, please email travelspecialist@nxlperformance.com.

What are the bed types in the guest rooms?
Hotel Xcaret has an assortment of king and double queen bed rooms. We will do our best to accommodate your preference.

Does the hotel have a spa and fitness center?
Yes. Muluk Spa is open 9:00 a.m. – 7:00 p.m. daily. GSI guests will receive a 15% discount on spa treatments, which are subject to availability.
Additionally, the spa is offering more than a 25% discount on these two packages:

80-minute massage (Swedish, Deep Tissue, or Personalized) with a 25-minute full-body scrub OR 25-minute facial for only $260 (normally $350)
50-minute Swedish Massage and 25-minute mini facial for only $235 (normally $310)

The fitness center is open 24-hours daily.

Does the hotel have WiFi?
Yes, basic WiFi is included in all public areas and in guest rooms.

When can I begin to book activities and dining reservations?
Park and dinner reservations can be made directly with Hotel Xcaret Mexico by emailing dxguestservice@hotelxcaret.com. Your reservation number is required in order to secure these arrangements. This information was provided via email to all registered guests on January 11, 2022. You can also make reservations with the concierge upon your arrival.

Day two and three will be at your leisure to make dining reservations. No-show fees for dinners or parks that require reservations are $20 per person for GSI guests unless cancelled at least 24 hours prior.

Where can I see and order my Xelfie photos?
You can view your Xelfie photos at the kiosks located at the parks, on the TV in your room or in the shops. The day prior to departure, if you are interested in obtaining your “Xelfies” to receive GSI’s 10% discount, you must visit the gift shop to view/order/pay for your photos. Or you can email fotohoteles@xcaret.com to place your order even after departing.

Playa Del Carmen/Riviera Maya, Mexico

What is the time difference?
Playa del Carmen is on Eastern Time. In January, when it’s 12:00 p.m. in Chicago or 1:00 p.m. in New York, it’s 1:00 p.m. in Playa del Carmen.

What will the weather be like?
With history as a guide, beautiful! It’s warm in Mexico in January. High temperatures can range from the low 80s, with evening lows reaching down to about 68 degrees. For up-to-the-minute weather information, please refer to your favorite weather app or website.

What is the currency in Playa del Carmen?
Although the currency is the Mexican peso, the U.S. Dollar is widely accepted, so there is no need to exchange currency. Don't forget that small denominations are easier for merchants to accept. For reference, the exchange rate is roughly 20 pesos to each U.S. Dollar, but tends to change daily.

Will my cell phone work in Playa del Carmen?
All major cell phone providers offer service in Playa del Carmen. You may need to adjust your calling plan accordingly. Be sure to check with your provider for details before you leave.

Is there a limit on the amount of goods or merchandise that I can bring back from Playa del Carmen?
The U.S. Customs allowance is $800 in goods per person, duty free, as long as you bring it with you. This is called “accompanied baggage.” Additional goods beyond your allowable accompanied baggage will be subject to tax. For more detailed information, please visit https://www.cbp.gov/travel/international-visitors/kbyg/customs-duty-info.

How can someone contact me in Playa del Carmen?
The address and phone number in Playa del Carmen is:

Hotel Xcaret Mexico
Carretera Federal Chetumal-Puerto Juárez, Av. Solidaridad 2-Kilómetro 282 Lt 023, 77710 Playa del Carmen, Q.R., Mexico
+52-800-009-7567

What if I have more questions?
Prior to the program, please feel free to call a Travel Program Specialist at (732) 379-6333, Monday – Friday, between 9:00 a.m. – 5:00 p.m. Eastern Time.

At the hotel, the GSI Hospitality Desk will be staffed daily. Your Dealer Business Meeting Travel Staff will be there to answer questions or fulfill any requests you have.