Health & Safety

Guest health and safety is a top priority on the Xcape to Xcaret program. We will closely monitor the Center for Disease Control (CDC) guidelines, government mandates, and public health advisements and will continue to make changes as necessary to protocols and procedures. Please use this page as a resource to travel with confidence and stay safe.

What do I need to do prior to traveling to Mexico?

Obtain a COVID antigen test the day prior to your departure. Present your printed or electronic negative test result to the hotel at check-in. The Front Desk staff will make a photocopy of this, along with your passport and immigration tourist card.
Complete your airline’s Health Attestation form when checking in for your flight.
Complete Mexico's health questionnaire online no earlier than 12 hours before your flight by visiting https://www.vuelaseguro.com (Fly Safe). You will receive a QR code to show at the Cancun airport upon arrival.

What are the current COVID requirements?

The following are the requirements currently in place as of October 8, 2021. The circumstances surrounding COVID are extremely dynamic and all recommendations, guidelines, and offers are subject to change:

Masks are required at the airport, while in flight, and in shuttle vehicles.
Per current hotel and local government policies, masks are required in all indoor public places in Mexico and when interacting with employees of the hotel, parks and excursions. This is subject to change as things evolve.
Masks do not have to be worn when eating, drinking, at the pool or beach, or during water activities.
Mexico employs an “Epidemiological Risk Stoplight” monitoring system for the regulation of the use of public space in accordance with the risk of contagion of COVID. This “traffic light” is updated by state and is made up of four colors: red (stay home if possible), orange (reduction of community mobility), yellow (slight decline of social activities in public spaces), green (no mobility restrictions). The Mexican state of Quintana Roo is currently at a green stage/phase one. For more information, please visit https://coronavirus.gob.mx/semaforo/.
The Mexican state of Quintana Roo where our hotel is located requires a negative COVID antigen test result taken within 48 hours of a group event with over 150 people in attendance, regardless of vaccination status. For more information, please visit https://reactivemosq.roo.gob.mx/actividades-economicas/.
You must take a COVID antigen test the day prior to your departure and present a printed or electronic negative antigen test result at hotel check-in. Requiring a negative test prior to departure ensures we are doing our due diligence that everyone is negative prior to traveling, but also ensures we can gather as a group to celebrate your achievements at the dinner on the beach and business meeting.

What type of COVID test should I take?

We suggest taking a Rapid Antigen test, administered by a medical professional, which provides results prior to your departure, within 1 – 24 hours. Testing is available at most healthcare centers and retail pharmacies (ie: Walgreens, CVS).

What if I don’t get a COVID test or the result before I arrive?

A limited number of tests will be available on arrival for anyone who may not have been able to obtain a test or result in time. It is extremely important to schedule an appointment to be tested the day prior to your departure to Mexico, however, as supplies are limited on site and the test is required to participate in the program.

What about traveling home?

A negative COVID test result is required to return to the U.S. and Canada regardless of vaccination status. Most airlines allow you to upload the result when checking in online. Otherwise, you must show the result prior to boarding the plane.

The resort will provide complimentary antigen testing for U.S. residents. Canadians will receive a PCR test paid for by GROWMARK. All tests are provided on-site by a specialized medical diagnostic center with the required certification and training.

Travelers entering Canada, regardless of citizenship, must follow pre-entry and arrival testing and quarantine requirements. Under certain circumstances, such as being fully vaccinated or recently recovered from COVID, you may be exempt from some requirements. Please visit https://travel.gc.ca/travel-covid/travel-restrictions/exemptions for more information.

Effective in early November 2021, all unvaccinated travelers who return to the United States will also be required to provide proof they have purchased a viral test to be taken after arrival. More details will be forthcoming.

You must complete your airline’s Health Attestation form again when checking in for your flight online. You must also complete Mexico's health questionnaire again no sooner than 12 hours before your return flight to the United States by visiting https://www.vuelaseguro.com (Fly Safe). You will receive a QR code to show at the airport prior to entering the security checkpoint.

When and where can I get a COVID test in Mexico?

The ballroom has been reserved for GROWMARK guests for private COVID tests between 7:00 am-6:00 pm on Day 4 of each wave (Tuesday, December 7 for Wave 1 and Saturday, December 11 for Wave 2). Specific times will be assigned and communicated via email closer to those dates. The test results will be emailed to guests the same day. Please be sure to be present for your test at your assigned time.

What if I miss my test to return to the U.S.?

If you miss your test, you should contact the front desk immediately for availability to reschedule as soon as possible. Please also alert the GROWMARK Hospitality staff desk. Keep in mind that all testing appointments are subject to availability at the time of booking. Any additional costs incurred for flight changes or extended stays due to missing the test will be considered a personal expense.

What if I test positive for COVID on the trip?

You will be required to quarantine in your room until you test negative. You must sign a letter required by the hotel, acknowledging that you willingly comply with a series of requirements to ensure your safety and the safety of the hotel staff and other guests. If you leave your room during quarantine, you will be asked to leave the hotel property immediately at your own expense and no further testing or accommodations will be provided.

The antigen test can be retaken every other day without charge with a maximum of three tests per person after the first positive test. Any other antigen or PCR tests will be an additional cost and charged to your folio. Once you test negative, you will be cleared to travel and must return home promptly.

If you arrived with a negative test result and later tested positive during the program, GROWMARK will pay for the related expenses, as long as you are complying with the hotel and hotel medical team directives for your recovery and safety.

What is included in a quarantine stay?

Food and beverages must be ordered and delivered outside your door by Room Service. Towels and/or fresh sheets and blankets can be requested. Maid service and laundry service will not be available during the length of your stay.

The hotel can provide laundry soap for you to wash clothes in your room. If you purchase clothes online the hotel staff can leave them outside your door once they’ve been delivered to the hotel. Or the staff could purchase clothes at the hotel’s store, charge them to your folio and place them outside your door upon request.

The only staff allowed to come into the room will be a lab technician wearing protective attire and following the proper safety measures to administer additional COVID samples.

Hotel Xcaret has a doctor onsite 24 hours per day. If you have any other symptoms related to COVID such as a fever higher than 99.5°F, diarrhea, headache, extreme fatigue, or cough you must immediately call the operator to report these updates. If medical attention from an EMT is deemed necessary, it is essential to comply with the EMT’s direction. Any medications, doctors’ appointments, or medical attention that you may need or require will be charged to your folio.

What if one of us tests negative but the other tests positive?

There are three options:

The negative tested person can fly home and the positive tested person will quarantine onsite until they test negative.
The negative tested person can quarantine with the positive tested person in the same room, but neither person may leave the room until both people test negative.
The negative tested person can move to a different room at a cost of 20% off of the group rate plus taxes, at their own expense, while the positive tested person completes quarantine. The room rate would be $284.80 per night based on single occupancy and rooms are subject to availability.

What if I tested positive for COVID in the past 90 days?

The CDC does not recommend getting tested again in the three months after a positive viral test, as long as you do not have symptoms of COVID. If you have had a positive viral test in the past three months, and you have met the criteria to end isolation, you may travel with documentation of your positive viral test results and a letter from your healthcare provider or a public health official that states you have been cleared for travel instead. The positive test result and letter together are referred to as “documentation of recovery.”

A letter from your healthcare provider or a public health official that clears you to end isolation (e.g., to return to work or school) can be used to show you are cleared to travel, even if travel isn’t specifically mentioned in the letter.

What if I have more questions about the CDC’s requirement for proof of negative COVID Test or recovery from COVID for all air passengers arriving in the United States?

Please visit www.cdc.gov/coronavirus/2019-ncov/travelers/testing-international-air-travelers.html for more information.

What safety measures do airlines have in place?

Airlines are working with authorities from both the CDC and the State Department as they implement and modify rules and regulations for travel.

The latest research shows that aircraft cabins are among the safest of public indoor environments. According to a recent study conducted by the U.S. Department of Defense (DOD), the risk of COVID exposure on board aircrafts is negligible due to advanced air filtration systems, required mask-wearing, and diligent cleaning protocols.

Since airlines began putting these measures in place in spring 2020, “there has been little evidence to date of onboard disease transmission,” according to researchers at Harvard T.H. Chan School of Public Health. Their report notes that when the “highly effective” ventilation systems are running from boarding until deplaning, the risk of exposure falls below that of activities like grocery shopping and dining out.

And even when the plane is full, on average only 0.003% of infected air particles could enter the breathing zone of seated, masked passengers, according to the DOD study.

While the U.S. government is currently requiring masks on all public transportation, each major carrier has its own travel requirements, and all have documented their processes and disinfecting practices on their websites. For detailed information, we encourage you to check with your specific carrier’s website for the most up to date information.

What safety measures does Hotel Xcaret Mexico have in place?

The resort’s priority is safeguarding of the health of all guests, staff, and suppliers. They have developed the 360° Xafety model for hygiene and safety protocols to ensure that you will feel safe, just like at home.

As members of the Board of Affiliates of the World Tourism Organization (UNWTO), they have worked with to strengthen their recovery guidelines and recommendations for hotels worldwide. The hotel management is also part of the task force assembled by the International Association of Amusement Parks and Attractions (IAAPA) to develop a reopening guidance document. They have worked hand-in-hand with local authorities, international organizations, and professional experts in infectious diseases to ensure their measures adhere to the strictest hygiene standards and allow them to provide a safe experience at all facilities and tours.

All the cleaning and disinfecting products used at Grupo Xcaret are biodegradable, comply with the U.S. Environmental Protection Agency (EPA) standards, and have been approved by the U.S. Food and Drug Administration (FDA). They were awarded the Travel Safety Stamp by the World Travel & Tourism Council (WTTC), which is fully endorsed by the World Tourism Organization (UNTWO) and more than 200 CEOs from the main business groups of the tourism industry around the world. The protocols outlined by the WTTC, which Grupo Xcaret fully complies with, have been put forth by international health organizations including the World Health Organization (WHO) and the Center for Disease Prevention (CDC) with the purpose of responsibly reactivating the tourism industry.

Where can I learn more about COVID?

To learn more please click here to visit the Center for Disease Control.

*Please note that as the circumstances surrounding COVID-19 are, of course, extremely dynamic, all recommendations, guidelines, and offers are subject to change.