Frequently Asked Questions

Below are frequently asked questions. If you don’t see an answer to a question that you have, please email for assistance.



What is PMI’s Virtual Experience Series?

Whether you're a seasoned project manager or new to the field, this virtual event provides an excellent opportunity to learn, earn PDUs toward your certification, broaden your perspective on project management, and connect with your global project management community. Learn, engage, and spark thought-provoking conversations—impacting not just today, but also tomorrow and the future. This is what PMI events are all about, and we provide a welcoming environment for all.

Will closed captioned translations be provided?

Yes, closed captioning will be available in 11 languages including Arabic, Chinese (Simplified), English, French, German, Hindi, Italian, Japanese, Portuguese, Russian, and Spanish for sessions in the Breakout and Mainstage Theaters


I just registered. How do I access the virtual platform?

Attendees will receive an email notification within one week prior to the live event date which will include further instructions and a link to access the virtual platform. This link is unique to each registrant and cannot be shared. Attendees will need their email address and registration Confirmation ID in order to sign in on the virtual platform. Applicable payment must be complete in order to gain access to the event.

To receive all event communications, be sure to mark the following email address as trustworthy in your settings:

If you have any issues locating your log in email notification, please contact us at for assistance.

Will I have access to content after the live virtual event has ended?

Yes, all events purchased within the Virtual Experience Series will be available on demand through 31 January 2022.

NOTE: On demand events will include sessions authorized for on demand access as a post live event offering. Please refer to the program agenda to view which sessions will be available for live/on demand sessions.


What technology do I need to attend this event?

For the best experience, we suggest using a desktop or laptop computer and the Chrome, or Firefox internet browsers. We also recommend turning off your VPN to avoid internet connection issues.

All technical requirements can be found here

How do I find my browser, version and operating system (OS)?

To find your proper computer details, please click here

Will I still be able to participate if my company has a corporate firewall in place?

In most cases, firewalls will not pose a problem. You should be able to participate in the entire event even if your company has a firewall in place. There is a port checker in the system check. This will allow you to see any potential issues. To run the system check, click here.

Do I need to download anything to view the event on my mobile device?

You will not need to download anything to view the event on your mobile device.

What mobile devices are supported?

The mobile requirements can be found here.

Will I be able to participate from my computer and mobile device? 

A user may attend via their mobile device or on a PC/Mac. The choice is theirs, however a user cannot do both simultaneously as the "Already Logged In" message will display.  


Do I have to be a member to register for this event?

No, this event series is open to all PMI members or nonmembers to register. 

Can I join PMI as a member and register for the Virtual Experience Series at the same time?

Yes, during the registration process you will be able to add a PMI membership, including the application fees, to your cart. You will then be eligible to receive member pricing for the event.

Please note: PMI membership fees are non-refundable and non-transferable. Once your registration is processed, we will update your membership purchase to your online PMI account; however, please allow approximately 10 business days for your membership to be applied to your PMI account.

It is time for me to renew my PMI membership. Can I do that on the Virtual Experience Series registration site?

Yes, you will be able to renew your PMI membership during the registration process by adding a PMI membership, including the application fee, to your cart. You will then be eligible to receive complimentary member pricing for the event. Your membership must be renewed prior to joining the event to ensure seamless member access and benefits.

Please note: PMI membership fees are non-refundable and non-transferable. Once your registration is processed, we will update your membership purchase to your online PMI account; however, please allow approximately 10 business days for your membership to be applied to your PMI account.

How do I modify my PMI profile?

Your registration information is synced to your profile. To modify your profile go to and those updates will then carry over into your registration record.

How can I recover my lost PMI profile password and/or username?

Visit the login page to reset your username or password.

Will I receive a registration confirmation letter or receipt of payment?

When registering online, an email confirmation/receipt of payment will be sent immediately to your primary email address on your PMI profile used during registration. The email confirmation will contain your Confirmation ID which you will need to sign in to the event. 

What is the 2021 Virtual Experience User Agreement?

All attendees of this event must agree to the policy below during the registration process. By registering for the Virtual Experience Series, you agree to abide by the following provisions:

  • Presentations are the property of the Project Management Institute and the presenters. Any distribution of the presentations by electronic means or otherwise is strictly prohibited. Any reuse of presentation materials requires prior written consent of PMI, the presenter, or a legal representative thereof. Please contact for copyright and reuse information.
  • When an attendee interacts with sponsored content or virtual booths, the attendee consents to PMI sharing their name, title, company, phone number, city/state, country, industry and email address with the specific sponsor(s) with whom they interact. This data sharing provides sponsors the ability to follow-up after the event. If an attendee does not wish to have their information shared with sponsors, they must refrain from interacting with sponsored content and/or virtual booths. All sponsored content and virtual booths will be clearly advertised as such.

Why should I attend the October Virtual Experience Series if I’m not planning to pursue a career in project management?

Project management skills are crucial and can be applied to any industry or profession. According to the Project Management Institute, project management is defined as “the application of knowledge, skills, tools, and techniques to project activities to meet the project requirements.” Learn strategies and best practices from experts and refine and grow your professional skills—from planning and communication to leadership and problem-solving. Walk away with the project management skills you need, no matter what profession you are in. 

Is PMI student member pricing available for this event?

Registration for the All Access Pass is complimentary for PMI student members. Please sign into your account during the registration process for this rate to automatically be applied. Nonmember student pricing is available for purchase for US$10. Nonmember students are required to provide proof of student status. Once your student status is confirmed, you will be eligible to attend this event at the discounted nonmember student rate. If not approved, you will be contacted via email to complete your registration by selecting an eligible pass option.

Acceptable Credentials to confirm student status:
(must show student’s full name, school and date of enrollment for the current term)

  • Current class schedule
  • Tuition fee receipt

Note: Nonmember student registrants will be notified within 72 hours of their registration status.

Are group discounts available when more than ten people from an organization purchase an All Access Pass?

Yes, discount pricing is available for groups of ten or more that register for an All Access Pass for this event. Please send an email to with the number of people in your group in order to confirm eligibility and receive further instructions on how to register at the group rate. The group discounts are as follows:

  • 10-19 attendees: 10% discount off of the All Access Pass (nonmembers)  
  • 20+ attendees: 20% discount off of the All Access Pass (nonmembers) 


What is the PMI Event Code of Conduct for this event?

All attendees of PMI events must adhere to and agree to PMI’s Core Values and PMI’s Code of Conduct during the registration process and while attending the event.

Harassment (such as homophobia, racism, or behavior that discriminates against a group or class of people) or inappropriate behavior of any kind toward any participant will not be tolerated.


What types of payment are acceptable?

Payment method must be via credit card. Accepted forms include:

  • American Express  
  • MasterCard
  • Visa 

Whom do I contact with questions about my Virtual Experience Series registration?

For registration questions, please email


I registered for the Virtual Experience Series but I cannot attend. What is the cancellation policy?

Tickets are non-refundable or non-transferable as each ticket provides access to authorized, on demand content available until 31 January 2022.

PMI Membership fees are non-refundable and non-transferrable. Once your registration is processed, we will update your membership purchase to your account; however, please allow approximately 10 business days for your membership to be applied to your account.

I signed up for a PMI Membership, can I cancel it?

PMI Membership fees are non-refundable and non-transferrable. Once your registration is processed, we will update your membership status to your PMI account; however, please allow approximately 10 business days for your membership to be applied to your account.


How can I download the content from these events?

Available and authorized PDFs of presentations for sessions are available in the webcasts under Handouts. Access to authorized recordings will only be available on demand (and not downloadable) through 31 January 2022, unless otherwise noted in the session description.

How do I apply to be a presenter?

Do you have a great idea for a presentation? Consider submitting it and be a part of our 2021 Virtual Experience Series. FIND OUT MORE


How many PDUs will I receive for attending the Virtual Experience Series?

The number of PDUs awarded varies for each individual event offered within the series. Please continue to check the website as content is added and PDU information is shared. NOTE: You must be in session attendance for at least 15 minutes from the start time to be awarded PDUs.

How do I claim PDUs for the Virtual Experience Series? How do I file for PDUs?

Professional development units (PDUs) are reported on your behalf. The PDU Tracker available within the virtual event platform (under Resources) will specify the amount of PDUs per session. These claims will be automatically uploaded to the PDU transcripts of participating attendees that hold one or more of the following: DASM, CAPM, DASSM, PMI-ACP®, PMI-PBA®, PMI-RMP®, PMI-SP®, DAC, DAVSC, PMP®, PgMP®, PfMP®. PDUs will appear on certification holders’ transcripts within 21 business days from completion of the attended session.

Attendees must access the session and participate in the offering to obtain the PDU offered. Attendees may visit to confirm PDU reporting. Pre-registration for sessions is not required unless otherwise noted. Learn more about maintaining your PMI certification on

Are continuing education credits available for the Virtual Experience Series for Coalition of Association Members?

PMI welcomes members of associations that are partners with PMI in its Coalition of Associations to this virtual event. The Coalition is a partnership between PMI and interested function- and industry-focused associations with an objective to make PMI members more knowledgeable and allow PMI to extend its impact while enabling association partners to serve their members better and help them become more effective changemakers. For questions regarding the Coalition of Associations, contact

Currently, there are two associations where credits are available for its members who attend the Virtual Experience Series 2021: 6-7 October:

Product Development and Management Association (PDMA) Members - earn Professional Development Hours (PDHs)
Log into PDMA account and submit your PMI Virtual Experience Series registration confirmation email (sent from PMI Events ) to verify>

  • 6 PDH credits per one full day or 1 PDH credit per hour>
  • For questions regarding submitting PDH hours for NPDP re-certification, please contact>

International Coaching Federation (ICF) Members - earn Continuing Coach Education (CCE) units.>
Submit a letter of completion with application for credential or>


What is the CareerHUB?

The CareerHUB is a central location within the Virtual Experience Series Event platform where attendees can learn about companies that are actively hiring along with job opportunities, professional development tools, and other resources to help you in your career path.

When is the CareerHUB open?

Visit the CareerHUB on preview day on 5 October, beginning at 8:00 a.m. EDT / 1:00 p.m. BST / 9:00 p.m. JST, and throughout the 6-7 October Virtual Experience Series event.

How do I apply for a position posted in the Career Expo?

Click on the job posting you are interested in. This will take you to the PMI Job Board; if you haven’t already done so, create a profile on the job board and upload your resume. Click on “Apply Now” and you will be taken to the company’s job portal to complete the application.

How do I network with company representatives?

Go to the "Chat With Us" tab in the Career Expo booths to network with company representatives. Staff chat hours will be posted in the booths.

What if I don’t have a current resume for the Career Expo? 

If you do not have a current resume, click on Resume Builder, located in the CareerHUB, where you can get exclusive access to create a new resume or update your current one with a professional template.