Attire Guidelines 

In November, you can expect an average daytime high of 74 and an evening low in the high-50s, so you’ll want to bring warm weather clothing, as well as a cover-up and/or sweater for island breezes and cooler evenings.

Welcome Evening – Resort Casual: 
We'll spend an evening together in at the Grand Hyatt Kauai’s Shipwreck Lagoon. 

  • Women: Sundress or dressy or dressy separates. Shorts are fine, but please no jeans.  
  • Men: Collared polo or short-sleeved button-up shirt and shorts. No jeans.  

Signature Excursion: Catamaran Snorkel Sail – Comfortable Activity Attire:
Together, we’ll board four catamarans to experience the majesty of Kauai’s Napali Coast. Come prepared for sun, swimming, and a nice sailing breeze! 

  • Casual and comfortable are key. Wear a swimsuit and clothes (such as shorts and t-shirt) over it or your preferred cover-up. You will be asked to remove your shoes prior to boarding the catamaran. Don’t forget a hat, sunglasses, and sunscreen!

Awards / Gala Evening at Kilohana Plantation – Dressy Island Attire:  
We’ll be taking photos tonight, so wear your favorite island attire! The evenings are a little cooler on Kauai, so be sure to bring a wrap or a light sweater!

  • Women: Dress or dressy separates. No jeans.

  • Men: Short-sleeved button-up shirt and shorts. No jeans.

  • Flat shoes, comfortable for walking on grass and pavement. Sandals are fine.

Activities: 
Plan to dress comfortably according to the activity you selected. 

  • Backcountry Tubing Adventure – Swimsuit recommended. Please note that something to wear your swimsuit isrequired (lockers available onsite). We suggest shorts and a t-shirt or a comfortable dress.  Rental gloves, water shoes, and headlamps provided.
  • Maukauwahi Dune Buggy Adventure – Shorts and closed-toed shoes are required. Helmet, goggles, t-shirt, and bandana will be provided. Be prepared to get muddy, and don’t forget your sunscreen!
  • Golf at Poipu Bay – Collared shirts, long pants, or Bermuda shorts are required. No jeans or metal spikes. Sunglasses and hat are recommended – and don’t forget your sunscreen!
  • Wildlife Refuge Kayak & Hidden Valley Falls Hike – Swimsuit, shorts, t-shirt, footwear suitable to wear in the water with tread for muddy hiking conditions.
  • Exploring the Kauai Botanical Garden & Spouting Horn – Comfortable walking attire and closed-toed walking shoes are required. Sunglasses and hat are recommended – and don’t forget your sunscreen!

Farewell Evening Luau – Dressy Island Luau Attire: 
Dress to impress as you plan to take in a traditional Hawaiian luau and celebrate your final evening in the crown jewel of the Pacific.

  • Women: Dress or dressy separates. No jeans.
  • Men: Short-sleeved button-up shirt (Hawaiian shirts welcome!) and shorts. No jeans.
  • Flat shoes, comfortable for walking on grass and pavement. Sandals are okay.

Daytime Attire: 
Casual and comfortable are key. 

  • Shorts, t-shirts, lightweight tops or sundresses, and sandals are just fine.
  • If you’re planning on sightseeing, throw in a pair of walking shoes, sneakers, or sturdy sandals; rubber-soled footwear is recommended for the deck of a boat.

GENERAL 

Beach, Pool, and Water Activities:

  • Swimwear, sunglasses, and hat.
  • A cover up is suggested when walking through public spaces and nice to have when you’ve had too much sun.

Evening Attire - Resort Casual 
Resort casual takes on a slightly more sophisticated flair by night.

  • Women – Capris or shorts with a top or blouse, or throw on a summery skirt or sundress.
  • Men – Shorts with a collared shirt, polo shirt, or even a Hawaiian shirt.

Due to the ongoing COVID-19 situation and regularly changing protocols, we ask that you bring face coverings as many states are mandating that masks be worn both indoors and outdoors.

Useful Information 

Program Inclusions 

What is and what is not included in this program? 
The following items are included on the main program dates of Saturday, November 6 – Wednesday, November 10, 2021: 

  • Roundtrip, economy-class airfare for you and one guest
  • Roundtrip airport transportation to and from the Grand Hyatt Kauai Resort & Spa
  • Double occupancy guest accommodations for four nights
  • Breakfast daily
  • Lunch daily
  • Dinner daily
  • One activity choice per person on Monday, November 8
  • All gratuities for the airport, resort, and activities

Should you choose to travel outside of the main program dates, all applicable costs such as airport transportation, guest room, and meals are considered a personal expense.

All items of a personal nature, such as checked luggage fees, mini-bar, gift shop, laundry, telephone calls, alcohol during non-group functions, etc., are not included.

Are children or additional guests permitted to attend at my own expense? 
Children under the age of 21 and/or additional guests are not permitted to attend.    

 

Online Registration 

What if I need to make a change to my registration after I’ve submitted it? 
If you would like to make a change to your registration, contact a Travel Program Specialist by phone at (732) 379-6333 or send your request via email to travelspecialist@nxlperformance.com. Be sure to mention “Mercury Pursuit of Paradise” in the subject line.  

Why are my full legal name and date of birth required for registration? 
An Air Travel Consultant will be booking your flights, and your name and date of birth is required to submit to the airline. When completing your registration, please be sure to submit full legal names exactly as they appear on the photo IDs you will use while traveling in order to avoid being denied boarding. 

  

Identification

What are the identification requirements? 
You will need a valid, government-issued photo ID, such as a driver's license or passport. When listing names on the registration form, please ensure that you enter names EXACTLY as they appear on the ID you will use when traveling.

 

Air Transportation

Am I guaranteed my first choice of airport and/or airline? If not, why do I have to fly from a particular airport or on a particular airline?
Every effort will be made to accommodate your preferred airline, airport, and special requests, but availability or timeliness of flight schedules cannot always be guaranteed. The Air Travel Consultants strive to book the most convenient and cost-effective flights; however sometimes connections are unavoidable due to flight availability and cost. If you are extending your stay, any additional costs will be verified with you prior to booking. Please note that any costs quoted are not guaranteed until the ticket is issued.

When will I receive my flight itinerary and tickets? 
After completing your registration, an Air Travel Consultant will contact you with a recommended itinerary for your approval. Your approval of the itinerary is required within 24 hours of the itinerary being sent; if they do not receive notice from you, your itinerary will be considered confirmed and will be ticketed. 

What if I need to change my flights? 
Should you need to change your flights for any reason, please contact an Air Travel Consultant at (732) 379-6282, Monday – Friday, between 9:00 am – 5:00 pm Eastern Time.  

NOTE: Changing flights once they’ve been booked may result in change fees and a potential cost differential, which is imposed by the airlines. You will be responsible for any such costs unless a previous arrangement has been made with Mercury Insurance.

What is the name and code of the airport I will be flying to? 
We will be flying to Lihue Airport. The airport code is LIH.

 

Luggage, Packing, and Preparing for Travel  

How much luggage may I bring? 
Checked Luggage Size and Weight: Every airline has its own luggage size and weight rules, but in general combined dimensions of “width + height + depth” should not exceed 62 inches per piece and cannot exceed 50 pounds. You may incur charges if your luggage exceeds the airline’s maximum weight and size limits.   

NOTE: Luggage fees are considered a personal expense and cannot be reimbursed.  

Carry-on: Generally, each passenger is permitted one personal item that fits under the seat (handbag, laptop, etc.), and one bag which must be small enough to fit in the overhead compartment. Baggage may not exceed 45 inches in combined length, width, and height, including any handles and wheels.    

Important Note about Carry-on Items: The rules regarding carry-on items frequently change. Visit www.tsa.gov for the most up-to-date information. Any lighters or matches, as well as sharp items such as scissors, tweezers, etc. must be packed in your checked luggage and cannot be brought through security checkpoints. 

Where should I check my luggage? 
You should check luggage from your home airport to Hawaii. The claim checks you receive will read LIH, which is the airport code for Lihue Airport.  

Where should I pack my prescriptions and over-the-counter medications?  
Pack any prescription medications in your carry-on bag. Checked luggage can get delayed, usually temporarily, but sometimes temporarily is too long to go without a prescription. Medications are allowed in reasonable quantities exceeding three ounces. These items must be declared for inspection at the security checkpoint. 

What clothing should I bring?  
You won’t need a winter coat in Hawaii, however, the evenings may get cool, so we recommend you bring a light sweater or jacket. For a more comprehensive list of items to pack, please refer to the Attire Guidelines section above.

Should I bring credit cards?  
Yes. All resorts and hotels require a valid major credit card upon check-in in order to open an incidental account, allowing you full access to the resort’s facilities, and the ability to post charges to your room account. The resort accepts Visa, MasterCard, and American Express. The Grand Hyatt Kauai Resort & Spa does not recommend using a debit card, as a two-night hold will be placed on the card. Please do not present a corporate card, as personal incidental expenses will not be reimbursed. 

Is insurance included?
Insurance is not included. As is customary with group travel, we have taken no additional insurance coverage. You are protected by (1) the regular airline insurance specified by the Warsaw Convention and (2) whatever normal travel insurance you carry.

When should I arrive at the airport to check-in for my flight?
It is recommended to arrive at the airport two hours prior to your scheduled departure time.

 

COVID-19  

What precautions have been taken regarding COVID-19?
Policies are constantly changing and evolving. Please refer to the Health & Safety page of this website for the most up to date COVID-19 information and guidelines. 

 

Transportation 

How do I get from the airport to the Grand Hyatt Kauai Resort & Spa?
There will be plenty of staff at the Lihue Airport to assist you when you arrive on the main program arrival date, Saturday, November 6. They will be holding Mercury Pursuit of Paradise signs outside the baggage claim area/Customs/airport. 

What is the distance from the airport to the resort? 
The hotel is 25 minutes (15 miles) from the LIH Airport.

 

Extended Stay in Hawaii

What is the room rate to extend my stay at the resort? 
The room rate is $379 per night (plus applicable taxes and fees) to extend three days prior to or following the main program dates of November 6 – 10. These preferred rates are subject to availability at the time of the request. Please note: the hotel is completely sold out November 3, 4, 5, 11, and 12.

Are airport transfers provided if I choose to extend my stay in Hawaii? 
Transportation is provided on the main program dates only (November 6 and November 10).

What is the recommended mode of airport transportation, should I choose to travel outside of the main program dates? 
A taxi or non-exclusive hotel shuttle is recommended between the airport and resort. A one-way taxi to the Grand Hyatt Kauai Resort & Spa costs approximately $60 plus gratuity. Non-exclusive shuttle service is approximately $45 per person, plus tax. For details on how to arrange shuttle service, please visit SpeediShuttle’s website. 

 

Grand Hyatt Kauai Resort & Spa 

What are the check-in and check-out times at the hotel?  
Check-in time is 3:00 pm. Check-out time is 12:00 pm. 

What if I have special physical or dietary needs? 
You can advise us of any special needs you may have in the “Additional Comments and Requests” box on the first page of your registration. Should your physical or dietary needs change, please email travelspecialist@nxlperformance.com.   

What are the bed types in the guest rooms?  
The Grand Hyatt Kauai Resort & Spa has an assortment of king and double/double beds. We will do our best to accommodate your preference. 

Does the resort have a spa and fitness center?  
Yes. The Anara Spa is open 7:00 am – 7:00 pm daily, with treatments offered 8:00 am – 6:00 pm daily. 

The Anara Spa Fitness center is open 24 hours daily and is complimentary with your stay.

  

Kauai, Hawaii  

What is the time difference? 
Kauai is on Hawaii Standard Time (HST), but does not observe Daylight Saving. During the month of November, when it’s 12:00 pm in Los Angeles, it’s 9:00 am in Hawaii. 

What will the weather be like?  
With history as a guide, beautiful! It’s warm in Hawaii in November. High temperatures can range from the low-80s, with evening lows reaching down to about 70 degrees. For up-to-the-minute weather information, please refer to your favorite weather app or website. 

How can someone contact me in Hawaii?  
The address and phone number in Hawaii is: 

Grand Hyatt Kauai Resort & Spa
1571 Poipu Road 
Koloa, Hawaii 96756 
+1 (808) 742-1234 

What if I have more questions?  
Prior to the program, please feel free to call a Travel Program Specialist at (732) 379-6333, Monday – Friday, between 9:00 am – 5:00 pm Eastern Time.  

At the hotel, the Pursuit of Paradise Hospitality Desk will be staffed daily. Your Mercury Insurance Travel Staff will be there to answer questions or fulfill any requests you have.