Pre-Summit Workshops

Accelerating Patient-Centered Strategy

Do you think your organization put strategic planning on hold in 2020? Perhaps not! In the last year leadership teams were forced to plan under conditions of stress and uncertainty, then engaged in tiered huddles to rapidly study and adjust to create the most value for patients despite difficult constraints. They were practicing the essential elements of Patient-Centered Strategy!

Strategic planning is the process of choosing a set of breakthrough initiatives that create new, relevant, and differentiating value for patients, and propel the organization toward its vision, or True North; then deploying those initiatives under conditions of uncertainty and competition. You must learn quickly through disciplined, rapid experimentation as you implement these initiatives to create this unique value for customers.

We have learned over the past year to overcome some historic barriers that kept us from aligning the organization’s resources to create relevant, differentiating value for patients. This workshop explores how to overcome those barriers: how to make choices and remain focused on the critical few, how to deploy strategy with rapid experimentation, and how to align resources horizontally and vertically.

Through this program, learn a framework to define and draft new strategies aligned with achieving your organization’s aspirations or True North, focused on creating value for the patient. Learn how to test your most important assumptions and develop fail-fast experiments while balancing these breakthrough initiatives with your improvement system to close the gap on True North, deploying priorities in a respectful way.

At the end of this session, participants will be able to:

Learn and practice the key components of a strategic management system in a lean organization.
Demonstrate how to apply the P-D-S-A cycle to develop and implement clear, concise strategic initiatives to achieve True North.
Express how the organization’s lean management system, continuous improvement, strategy deployment, and True North connect to focus and align work within the organization.

Faculty: Jeff Hunter
Date: Wednesday, June 9, 2021
Schedule: 11am-2pm Central Time
Fee: $250
Pre-reading: "Where’s the Strategy in Strategy Deployment?" a Catalysis whitepaper by Jeff Hunter
Recommended Reading: Patient-Centered Strategy: A Learning System for Better Care by Jeff Hunter

Aligning Improvement with Organization Strategy - SOLD OUT

Throughout the pandemic have you often heard people and the media talking about "how can we we get back to normal?" The assumption is that we as individuals or our organizations are in a constant, never changing state is a fallacy. A better phase is "when can we get back to a more desired state?" How will we transition from an all-hands-on deck COVID support to one where we are supporting our organizations new desired state? How do we re-align improvement?

Organization’s desired state maybe the return to pre-COVID performance or pivoting to a new state all together. Where will improvement fit into how your organization accomplishes this? As Improvement Leaders you need to not only support the organization’s existing efforts, but you also need to continue to advance the organization on their improvement journey. The analogy often given is building the bus as you try to drive it down the road. Too much time spent on building and the bus stalls on the road, or you spend too much time driving down the road only to have the wheels fall off. During this workshop we will explore techniques to assess both existing efforts as well as advancing the improvement journey.

At the end of this session, participants will be able to:

Apply techniques to align improvement work to organization’s strategies.
Assess your organization's improvement journey.
Outline criteria to prioritize and balance immediate improvement needs with the advancement of improvement within the organization.

Faculty: Theresa Moore
Date: Thursday, June 10, 2021
Schedule: 12-3pm Central Time
Fee: $250
Pre-reading: None
Recommended Reading: Management on the Mend: The Healthcare Executive Guide to System Transformation by John Toussaint, MD

Discover Excellence

DISCOVER EXCELLENCE is the gateway to the other five workshops in the series. This foundational, two-day workshop introduces the Shingo Model™, the Shingo Guiding Principles, and the Three Insights of Organizational Excellence™. With active discussions and on-site learning at a host organization, this program is a highly interactive experience. It is designed to make your learning meaningful and immediately applicable as you discover how to release the latent potential in an organization to achieve organizational excellence. It provides the basic understanding needed in all Shingo workshops; therefore, it is a prerequisite to all the other workshops. As a participant, you will:

Learn and understand The Shingo Model™.
Discover the Three Insights of Organizational Excellence.
Explore how the Shingo Guiding Principles inform ideal behaviors that ultimately lead to sustainable results.
Understand the behavioral assessment process through an interactive case study and on-site learning.

At the end of this session, participants will be able to:

Recognize how the ten Shingo Guiding Principles and Three Insights of Organizational Excellence lead to sustained organizational improvement.
Discuss how the Shingo Guiding Principles inform ideal behaviors and how these behaviors lead to sustainable results.
Use the behavioral assessment process.
Create a sustainable culture of excellence.

Faculty: Ken Segel
Dates: Wednesday, June 16 and Thursday, June 17, 2021
Schedule: 2-days (8am-5pm Central Time both days)
Price: $1380
Recommended Reading: Management on the Mend: The Healthcare Executive Guide to System Transformation by John Toussaint, MD

Leading to Learn: Intentional Leadership Practices to Create a Learning Organization - SOLD OUT

Too often our world is focused on generating more … producing more output, generating more revenue, providing more service.

But what if the secret to success didn’t come from doing more, but rather from the ability to learn more quickly and create more value by engaging everyone in creativity and problem-solving at all levels?

What if the secret to achieving more came from adjusting how you lead your team to learn and how you lead yourself?

Today’s healthcare leaders are navigating through unique challenges and ongoing uncertainty. However, the fundamental leadership practices of setting direction, providing support, and developing oneself remain as critical as ever. To guide organizations forward and create for a new future, we must refocus on how to lead with intention.

In this three-hour interactive workshop, you will learn the critical role of leaders to set direction and provide support to distribute creativity and problem-solving thinking across the organization. Starting with the fundamental practices of purpose, intention, and reflection, you will be introduced to and practice tangible skills to help you navigate the leadership continuums to most effectively achieve business outcomes while also developing people at the same time. You will explore the factors that limit organizational problem-solving, and how leaders can balance providing challenges with support, and when to tell (be directive) with when to ask. You will discover how to own your expertise while cultivating the thinking of others, and how unconscious habits can impede leaders in achieving high levels of team performance and innovation.

At the end of this session participants will be able to:

Define their purpose as a leader or coach.

Recognize the Leading to Learn leadership framework and develop an awareness of the continuums leaders and coaches must navigate to create a people-centered learning culture.

Identify specific actions they can take as a people-centered leader or coach to cultivate creativity and problem-solving thinking in their organization.

Practice three tangible skills to cultivate more intentional leadership.

Create a defined goal for their personal improvement, a process for daily practice and reflection, and greater awareness of how to lead with intention.

Faculty: Katie Anderson
Date: Friday, June 18, 2021
Schedule: 11am-2pm Central Time
Fee: $250
Pre-work: None
Recommended Reading: Learning to Lead, Leading to Learn: Lessons from Toyota Leader Isao Yoshino on a Lifetime of Continuous Learning by Katie Anderson

Lead with Purpose Using Leader Standard Work

Most lean implementations start with a lot of excitement as business results quickly improve, and front-line employees show a high level of engagement. Unfortunately, this excitement is often short-lived with the process going back to its initial performance leaving front-line employees and leaders disappointed.

The fact of the matter is that using lean to transform work processes without changing leadership principles and practices never goes well. This is like putting new wine into old wineskins. An unchanged leadership model will eventually break the new lean process. To ensure sustainable improvement, lean requires the set of leadership behaviors and structure that make up the lean management system. Leader standard work is the glue of lean management system. It connects lean tools with lean thinking and continuous improvement with respect for people.
During this session, participants will be engaged in reflecting on their current activities and the changes needed to become a successful leader in a lean environment. They will use this reflection to structure their own Leader standard work and drive purpose in new lean leadership routines.

At the end of this session, participants will be able to:

Define the role of the leader in a lean environment.
Implement tools to develop successful behaviors with a lean management system.
Use leader standard work to continuously evaluate and improve their performance.

Faculty: Didier Rabino
First Offering Date: Tuesday, June 15, 2021 SOLD OUT
Additional Offering Date: Monday, June 28, 2021 SOLD OUT
Schedule: 10am-1pm Central Time
Fee: $250
Pre-reading: None
Recommended Reading: None

Techniques for Patient Discovery: Creating Knowledge that Drives Results - SOLD OUT

Regardless of the challenges or initiatives in your health system, everything remains connected to the patient. A deep understanding of patients, their lives, their needs, and their pain points multiplies the effectiveness of every effort. That said, many existing patient experience measures and processes have limitations, and do not provide the depth of learning that can unleash breakthrough solutions. This three-hour, interactive workshop will explore techniques to learn more deeply about the patients your health system serves and provide pragmatic steps to create repeatable processes for patient learning. These techniques help spur curiosity and empathy in problem solving and a passion to continually learn more about different aspects of patients and their lives. They are useful in any organizational context and are core competencies for new care model development and innovation.

At the end of this session, participants will be able to:

Identify shortcomings and limitations to the common healthcare systems for understanding and learning about patients that currently exist.
Describe practical steps to take back to the current initiatives they are undertaking to bolster their patient input.
Explain pragmatic tips for setting up simple processes and channels within their health system that enable meaningful patient discovery.
Articulate powerful qualitative techniques to push past these limitations and deepen their understanding of patients, their unmet needs, and their pain points.

Faculty: Ted Toussaint and Sarah Steinberg
Date: Tuesday, June 22, 2021
Schedule: 11am-2pm Central Time
Fee: $250
Pre-reading: None
Recommended Reading: None

For Pre-Summit Workshops: Catalysis may cancel a learning experience based on registration numbers. All participants will be notified by email 7 calendar days before the session and full refunds will be issued for the registration fee.

Virtual Pre-Summit Workshops

Accelerating Patient-Centered Strategy

Aligning Improvement with Organization Strategy - SOLD OUT

Discover Excellence

Leading to Learn: Intentional Leadership Practices to Create a Learning Organization - SOLD OUT

Lead with Purpose Using Leader Standard Work

Techniques for Patient Discovery: Creating Knowledge that Drives Results - SOLD OUT