Frequently Asked Questions


When can I book Flights?

Flights are not available until approximately 330 days prior to travel. If you would like assistance with flight arrangements please make note on your registration and a dedicated agent will reach out as soon as flights become available. 

Do you have a suggestion for travel insurance?

You have the option to purchase Travel Protection coverage for yourself and your companions during the trip. If you are interested in learning more about this, please click here for more information and a Travel Guard quote. In order for the coverage to include pre-existing conditions, insurance must be purchased within 15 days of submitting your initial trip deposit.


Do I need a visa/passport?

If you are traveling internationally you will be required to have a visitors visa unless you are traveling from a country that is included in the Visa Waiver Program (VWP). Click here for more information on the VWP and participating countries.

What will the weather be like in Austin, TX? 

During the month of April the daily highs in Austin tend to range between 70°F - 83°F, with the daily lows ranging anywhere between 56°F - 64°F.

What time zone is Austin, TX? 

Austin, Texas is on Central Standard Time (CST) which is 2 hours ahead of Pacific Standard Time (PST), and 1 hour behind Eastern Standard Time (EST). 


What travel restrictions/requirement should i be aware of due to COVID-19?

For all up to date information regarding COVID-19 and travel please click here.

How far are the hotels from the Austin-Bergstrom International Airport (AUS)? 

The Hyatt Regency Austin is located 9.6 miles from the airport with approximately a 15 minute transfer time.

The Horseshoe Bay Resort is located 59 miles from the airport and is approximately an hour and 15 minute transfer time.

Do the hotels have Wi-Fi?

Yes, complimentary Wi-Fi is available in public areas and guest rooms at the Hyatt Regency Austin as well as the Horseshoe Bay Resort.