Cancellation Policy

Attendee substitutions may be made without penalty at any time. Full refunds will be issued if written notice of cancellation is received on or before September 29, 2021.  If cancellation is received after this date, a refund will be issued minus a $150 fee per person for each cancelled registration. If a registered attendee does not provide written cancellation prior to the program date and does not attend, no refund will be issued.

For Improvement Partnership registrations, seats will be viewed as used and not transferrable to another session if cancellation is received after September 29, 2021.

Catalysis may cancel a learning experience based on registration numbers. All participants will be notified by email 7 calendar days before the session and full refunds will be issued for the registration fee.