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Event Overview

The COVID-19 pandemic has had varying impacts clinically and financially to our healthcare system. As we continue down the long road to recovery, providers are looking for ways to navigate from financial uncertainty to financial viability and exploring ways to protect their earned revenue for 2020 and beyond. Moreover, as many areas of the country cautiously re-open, providers must proactively re-engage their patients in new and innovative ways to enhance the patient experience while overcoming fears of contracting COVID-19.

During this exclusive symposium, you’ll hear from forward-thinking healthcare revenue cycle and finance executives who are passionate about improving healthcare and raising the bar for success. Discussion topics will explore new techniques for recovering revenue, managing changing payment models, building better payer/provider relationships, enhancing the patient financial experience and more.

Featured Speakers

Agenda Highlights

Patient Access and Revenue Cycle Trends Driven by COVID-19

Led by Healthcare Business Insights (HBI), a part of Clarivate, Beth Reed, Principal Analyst for HBI will share their latest data and analysis to identify common trends in revenue cycle KPIs since the onset of the pandemic. She will examine the broader industry context for fluctuations in revenue, patient payments, A/R, write-offs, and more. HBI conducts best-practice research on the revenue cycle and other areas of healthcare operations

Fitch Ratings Outlook for Hospital and Health Systems

Led by Fitch Ratings' Kevin Holloran, this session will dive into Fitch's 2020 Medians and the impact of the coronavirus on not-for-profit hospitals and health systems. Kevin will examine how, despite being most directly exposed to the nationwide impact of the COVID-19 pandemic, the sector's strong fiscal positions going into 2020, meaningful stimulus funding and expense mitigation efforts have limited sector-wide rating changes. The session will also explore how the ever changing nature of the coronvirus could potentially result in longer-term sector and societal changes, and why the challenges of oncoming surges will require innovation and collaboration.

Patient Access Leadership Panel Discussion

This session will focus on the importance - and continued growth- of healthcare consumerism amid a global pandemic. Panelists will discuss issues such as shifting patient care settings, affordability drivers, enhanced collection and charity care practices and how persistent financial challenges are expected to affect patient payment habits in the coming months.

Patient Financial Services Leadership Panel Discussion

This session will focus on the importance of getting claims right the first time and eliminating denials. Complex payer rules, and potential shifts in payer mix from massive unemployment, can cause disruption in claims and payment. With margins plummeting nationwide, it's critical to maximize reimbursement from payers as quickly as possible. Conversation will spotlight strategies for managing denials and underpayments, improving upfront processes to prevent denials, and maximizing complex government reimbursement opportunities.

Healthcare Finance Leadership Panel Discussion

This session will focus on the evolving role of healthcare finance leaders and what will be required in an era of chaotic healthcare reform and financial uncertainty. We'll explore how the goals and priorities of CFOs are shifting in response to the pandemic, as well as emerging trends in care delivery and reimbursement models.