FAQ for KACE® UserKon 2021

How do I register for the conference?
Register online for KACE® UserKon 2021. You will have the opportunity to pay for your registration via credit card, or we can invoice you if a corporate purchase order is required. Email KACEUserKon@quest.com if you require this option.

What are the registration deadlines and cancellation policies?
KACE UserKon 2021 is first-come, first-serve and last year’s event sold out. So, it’s recommended that you take advantage of early registration to save money and avoid missing out. If for some reason you cannot attend, you can transfer your registration to someone within the same organization. This can be done in your registration profile or by contacting KACEUserKon@quest.com.

What is the refund policy if Quest must reschedule or cancel KACE UserKon 2021 due to the COVID-19 outbreak?
We are optimistic that COVID-19 (the novel coronavirus) will be contained before KACE UserKon 2021. We also understand that everyone is experiencing uncertainty in this challenging time. We have taken every precaution during event planning to protect our users, and therefore, even though our event terms state that registration fees are non-refundable, we are offering a full refund to anyone who submits a request by August 15, 2021 due to one of the following reasons: (i) governmental restriction on your travel, including shelter in place or similar orders; (ii) reasonable personal objection to travel or to risk of infection; or (iii) a family or personal health emergency. More specifically, this means that you can register now and take advantage of our registration discounts with confidence that you will receive a full refund on the conference ticket price if you are unable to attend or if we need to change the date of KACE UserKon 2021. 

How do I book my hotel room?
We have a discounted group rate at the all-new Virgin Hotel Las Vegas Resort. The room rate is $199 per night for a single occupancy plus all applicable state and local taxes, which are currently 13.38 percent. Our discounted room block will open in the winter of 2020. Check back for more information on how to access our special room rate.

Where can I find a schedule of events?
A complete agenda can be found on the Agenda tab of the KACE UserKon website.

Who should attend the conference?
We are going to talk a lot about best practices that will help you get the most out of your KACE products, so it makes the most sense to attend if you already use our KACE portfolio of products. If you’re not a KACE user, talk to your sales rep about whether this would be appropriate for you to attend.

What is the registration fee?
Full conference registration is $1,500. But we do have early bird registration specials available. Check here for potential savings.

Where can I download the mobile app?
Navigate to the App store on your device. Install the free app Quest Software Events. Once installed, launch the app. Once launched, you will see a login page. Login is only required once. The app will be made available in mid 2021.

Do you have a justification letter I can share with my manager?
Yes. Customize it further by filling in the blanks and it's ready for use.

What is included in the registration fee? Are meals provided?
Registration includes access to the training sessions throughout the week, the geek bar, breakfast, lunch and the customer appreciation reception. You are responsible for your own flight, hotel, ground transportation and parking.

Where can I find travel and transportation information?
The closest airport is McCarran International Airport (LAS). Visit the transportation section of the airport's website for more information.

How can I obtain a letter of invitation (for international attendees seeking travel visas)?
Request letter of invitation prepared for our global attendees by contacting KACEUserKon@quest.com.

Can I obtain CPE credits at this event?
No. However, we can provide you with a certificate of attendance upon request. Training opportunities are available by attending our pre-conference KACE Boot Kamp. We also offer hands-on and virtual training sessions throughout the year for an nominal fee through KACE Academy.

Are there exhibiting and/or sponsorship opportunities?
Yes! Our partners are a huge part of our community and a key to the success of KACE UserKon. Get our sponsorship prospectus by contacting KACEUserKon@quest.com.