| The Patient Experience Symposium Event Sponsors |
CipherHealth
555 8th Avenue, Suite 701, New York, NY
312.859.4550
zphillips@cipherhealth.com
www.cipherhealth.com
CipherHealth is a healthcare technology company focused on providing patient engagement solutions designed to improve patient outcomes and
experiences.Through our patient follow-up, preventive outreach, care management, and digital rounding solutions, we are helping to increase HCAHPS scores, reduce readmissions, and improve labor utilization with enhanced
communication and care team coordination.
Docent Health
399 Boylston Street 4th Floor, Boston, Ma 02116
857-310-5612
info@docenthealth.com
Docent Health ensures you can deliver great customer experience, consistently across the enterprise on one platform.
How it works: Single Intelligent Platform: With Docent all your customer information and PX/CX tools can run on one EMR integrated platform, personalizing the customer experience and improving operational efficiency across silos
Experience Coordination: Docent’s suite of applications coordinate customer touch points from digital engagement, rounding, real time surveys, post-discharge calls, inpatient texting, and relationship maintenance
Customer Growth: Target and attract new patients and improve physician loyalty with new intelligence and targeted loyalty programs that stands out from the competition
Human Services: Docent Health offers outsourced, highly trained, empathetic patient liaisons to help support a cost-effective customer service approach, remotely or onsite.
Empathetics, Inc.
745 Atlantic Ave, Boston, MA 02111
617-538-1871
Dblake@empathetics.com
www.empathetics.com
Empathetics provides innovative empathy and interpersonal skills training through eLearning for medical professionals leveraging new, scientifically proven methods that enhance human relationships and make medical practice more effective and efficient. Groundbreaking research conducted at the Massachusetts General Hospital has demonstrated that empathy training can
significantly improve the quality of human interactions. In the healthcare industry, more than 80% of malpractice claims are filed due to communication failures. Negative consequences of uncompassionate communication threaten the
effectiveness of the overall healthcare experience for patients and their families. Empathetics offers novel training based on the neurobiology and physiology of human interactions that improve interpersonal behavior benefiting both patients and clinicians. Empathetics training enables accurate interpretation and translation of emotional communications, resulting in greater trust, safety and satisfaction for patients and medical professionals and decreases burnout.
Hill-Rom
130 E. Randolph St., Suite 1000, Chicago, IL 60601
(312) 819-7200
Dan.cheever@hill-rom.com
www.hill-rom.com
Hill-Rom is a leading global medical technology company whose products, services and more than 1,000 employees worldwide help people
get better care inside and outside the hospital. Our innovations in five core areas – Advancing Mobility, Wound Care and Prevention, Patient Monitoring and Diagnostics, Surgical Safety and Efficiency, and Respiratory Health – improve
clinical and economic outcomes and ensure caregivers in more than 100 countries have the products they need to protect their patients, speed up recoveries and manage conditions. Every day, around the world, we enhance outcomes for
patients and their caregivers.
Medcalm Corporation
280 Hamilton Road, Chappaqua, N.Y. 10514
914.238.8318
info@medcalm.com
www.medcalm.com
Medcalm is an international leader in patient engagement wellness video programming. We are the number one aggregator of the very best
in relaxation/wellness/spiritual/art content as well as the only provider of pediatric programs for relaxation. We create, distribute and innovate the highest-quality HD relaxation/wellness video which empowers patients, families and clinicians to improve the hospital experience, increase patient satisfaction scores and improve outcomes such as decrease use of medication and shortened hospital stay. Medcalm’s library includes guided imagery, Ericksonian hypnotherapy, mindfulness meditation and sound healing music specifically
designed by experts in the field to help patients sleep, reduce intrusive hospital noise, and alleviate stress and anxiety through integrative modalities as well as nature, art, exercise/yoga and spiritual content. Clinical testing and anecdotal evidence has consistently shown that Medcalm’s programming is effective in calming, empowering and including the patient and their families in relieving anxiety, increasing their engagement in their own wellness
process.
SurveyVitals, Inc.
673 W Shoreline Drive, Suite 200, Boise, ID 83702
972-442-1484
tricia@surveyvitals.com
www.surveyvitals.com
Manage your patient experience and online reputation from a single platform with SurveyVitals. Automated digital surveys and real-time reporting provide a 360° view into the health of your organization. We help you
Get BetterTM
- Over 5 million surveys in the baseline to compare against
- Affordable CAHPS
- Patient-reported surgical outcomes survey
- Meet MIPS improvement activities
UCB, Inc.
1950 Lake Park Drive, Smyrna, GA 30080
617-997-2154
Alissa.ward@ucb.com
www.vimpat.com
At UCB, everything we do starts with a simple question: “How will this add value to the lives of people living with severe diseases?” We have a passionate, long-term commitment to discovering and developing innovative medicines that transform the lives of people living with severe diseases of the immune system and the central nervous system. We do that by connecting with patients and their families around the world living with the physical and social burdens of severe disease. Those connections offer new perspectives, drive innovation, and offer the hope of a new generation of therapies that are helping to transform lives.
With a team of more than 7,500 employees and operations in 40 countries, we are a global biopharmaceutical company investing approximately 27% of revenue in cutting-edge scientific research to meet unmet patient needs. The company is based in Brussels, Belgium, with U.S. headquarters located in Atlanta, Georgia.
Window Channel Network
3014 Azahar Court, Carlsbad, CA 92009
760.390.6036
darrellatkin@gmail.com
www.windowchannelnetwork.com
With change and uncertainty defining the healthcare
landscape, one core operating principle is more essential than ever—successful hospitals must demonstrate a culture and a commitment to provide an optimal experience for patients and families with a caring and comforting environment — and a place that meets the expectations of today’s healthcare
consumers. Hospitals can be noisy, disruptive, and stressful with tests, clinical conversations, and up to 20 staff visits a day per room. Patients are
often lonely, scared, and confused. That’s why over 450 hospitals choose the Window Channel Network as part of an integrated content strategy to enhance the patient experience, improve outcomes, and accelerate efforts to reduce noise
and create a restful and peaceful environment. With eleven different categories of spiritual, mindfulness, and sleep focused videos, Window Channel Network partner hospitals have seen proven results and enhanced reimbursements.
STAT
1 Exchange Place, Suite 201, Boston, MA
02109-2132
info@statnews.com
www.statnews.com
STAT delivers fast, deep, and tough-minded journalism about life sciences and the fast-moving business of making medicines. We take you inside academic labs, biotech boardrooms, and political backrooms. We cast a critical eye on scientific discoveries, scrutinize corporate strategies, and chronicle roiling battles for talent, money, and market share. We examine controversies and puncture hype. With an award-winning newsroom, STAT gives you indispensable insights and exclusive stories on the technologies, personalities, power brokers, and political forces driving massive changes in the life science industry — and a revolution in human health. These are the stories that matter to us all.
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