Kim leads Merck’s Global Customer Strategy and Innovation Team. The team includes Customer Centricity a company-wide commitment to strengthen Merck's relationship with its leading customers around the world and several Centers of Excellence focused on Launch Excellence, Commercial Excellence, Digital Marketing Excellence and Innovation. All of which are essential contributors to Merck’s growth strategy.

With over 20 years of experience in the pharmaceutical industry, Kim has extensive sales and marketing expertise, having held leadership positions in Managed Care and HIV at Merck and in Primary Care and Innovation later at Johnson and Johnson (J & J). Kim is a strong, strategic leader with a demonstrated ability to develop clear, actionable plans by leveraging customer insights and focusing organizational resources to deliver results.