San Francisco 311: Civic Innovation and TechGovernment Partnerships Case Study
San Francisco residents use 311 to report issues like potholes and broken streetlights. The SF 311 department released a mobile app in Aug. 2013 which has seen tremendous user growth. We (a team of Googlers) worked with 311 to improve the issue of routing accuracy from the app. This talk presents the story of our partnership, what we learned, and our recommendations for 311.