Moderating Users’ Impatience Using Fast Countdowns
October 19, 2016
Track: ACM SRC
Delays are inevitable in many situations where users interact with computers. In a study with 722 participants, countdown shown during a delay is manipulated and users’ impatience is reliably moderated. Further, impatience significantly affected decision-making in the task following the delay and the overall satisfaction. Gender differences are reported in how impatience is reflected by the users.